Sofitel Auckland Viaduct Harbour

I have travelled a lot. This is a really rare case where I simply cannot come up with any significant complaint. Overall just excellent - rooms, service, breakfast, location, facilities.

The sparkle and glitz that once was has been reduced to staff who don’t seem to care. Have no interest in whether you enjoy your stay or not. No interest in creating an experience or going the extra mile. Very standard. Dusty edges and ledges. Lacks finesse. If you want feel 5 star - stay somewhere else. Rain shower was lovely.

Our room was comfortable however We found a cockroach in our room. The staff were kind, considerate and friendly, Careem at concierge and Billy who checked us in. The breakfast experience was not that great. The staff seemed disorganised and overwhelmed, especially Juliette. The quality of the food was excellent as usual, however the coffee making could be improved - our coffee was bitter.

Nice place either way really good location. We had a room with view of the habour and skytower and just beautiful.

Very comfortable accommodation. Excellent staff and well maintained property in a wonderful location.