Name: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland, Région d'Auckland, NZ
Price range: 172 $US–387 $US per night
Rating: 8.68

Ce qu'en disent des voyageurs

D'après les avis concernant le Sofitel Auckland Viaduct Harbour, les clients apprécient souvent l'emplacement agréable au bord du port, accessible à pied, les chambres attrayantes et spacieuses, ainsi que la piscine et le spa relaxants. D'autres signalent toutefois des problèmes récurrents de climatisation, du bruit occasionnel, des vues limitées et un service parfois inégal.

Le petit-déjeuner reçoit fréquemment des éloges, bien que plusieurs clients décrivent un choix limité ou une nourriture moyenne à des prix élevés. La propreté des chambres est généralement bien notée, mais certains signalent des problèmes d'entretien et un service de ménage inégal. Dans l'ensemble, attendez-vous à un séjour haut de gamme avec de nombreuses commodités, dont les expériences peuvent varier en fonction de la chambre et de la date.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

La piscine et le spa sont très appréciés, plusieurs clients les louant ; la salle de sport reçoit également des commentaires positifs.

Avis de voyageur à ce sujet

8

Putiputi

31 mai 2025

·

A séjourné 1 nuit

I arrived late so wasn't surprised when I wasn't greeted at the door but all staff were friendly, accommodating, very "can-do." The Irish porter was lovely. Warm pool and gym impressive. Decor of room lovely.

10

Kim

31 juil. 2025

·

A séjourné 3 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!

10

Bruce

10 nov. 2023

·

A séjourné 7 nuits

The property is very nice and on an excellent and picturesque location. The people at the hotel are kind, warm and very helpful. The breakfast is top-notch. It’s too bad there is no one to greet you upon arrival. There is no doorman or even a clearly visible reception desk when you first enter the property. The club lounge looks great. It’s a bit pretentious for my taste, but others, especially those who are accustomed to European traditions will most likely love it.

10

Kim

31 juil. 2025

·

A séjourné 2 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team at Sofitel. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!!

8

john

19 févr. 2024

·

A séjourné 1 nuit

We have stayed with you many times for business and pleasure and always find this hotel convenient and a quiet place to stay. We always enjoy the food and spa when we visit. Some standards of cleanliness in the general areas have dropped and if flowers are on show they need to be fresh. Otherwise, we had a very enjoyable stay, thank you.

4

masaaki

30 mai 2024

·

A séjourné 4 nuits

とにかく5星のホテルではないことだけは確かです。Barも日曜日月曜日はやっていない。部屋の掃除は行き届かなく、忘れ物も多い。空のティッシュさえも替えていかない。オークランドでいちばん良いホテルと聞いていたのに残念です。ハイアットの方がまだマシかも

10

Fady

6 juil. 2025

·

A séjourné 1 nuit

The service was amazing, staff are all friendly. You ask for room service and you get it quickly. Complementary bottle of champagne given to celebrate my wife's birthday. Swimming pool and spa are great. There are saunas in the female and male bathrooms - I wish there was a co-gender sauna room so my wife and I could go together. Apart from that everything was perfect including the breakfast buffet. Thank you team at Sofitel!

8

Steve

30 mars 2024

·

A séjourné 1 nuit

Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Beaucoup de clients apprécient la propreté des chambres, mais plusieurs avis mentionnent du linge taché, un manque de renouvellement des articles de toilette, des odeurs de fumée et des oublis d'entretien occasionnels.

Avis de voyageur à ce sujet

10

Greg

8 juin 2025

·

A séjourné 2 nuits

The shower head fell to bits talked to desk staff and they organised a maintenance person to fix it straight away with no problems whatsoever

10

Kim

31 juil. 2025

·

A séjourné 3 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!

10

Mohammad

5 févr. 2026

·

A séjourné 2 nuits

Même si le personnel n’es pas très arrangeant l hôtel es propre et bien placer Très bien pour le prix

10

Kim

31 juil. 2025

·

A séjourné 2 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team at Sofitel. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!!

6

Joe Dean

19 mars 2024

·

A séjourné 6 nuits

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

4

masaaki

30 mai 2024

·

A séjourné 4 nuits

とにかく5星のホテルではないことだけは確かです。Barも日曜日月曜日はやっていない。部屋の掃除は行き届かなく、忘れ物も多い。空のティッシュさえも替えていかない。オークランドでいちばん良いホテルと聞いていたのに残念です。ハイアットの方がまだマシかも

8

Tanya

10 juil. 2025

·

A séjourné 2 nuits

Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper

6

Kieran

14 août 2024

·

A séjourné 1 nuit

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

6

Giulia

15 mai 2024

·

A séjourné 2 nuits

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

4

CHERYL

3 nov. 2024

·

A séjourné 1 nuit

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et confortables avec un décor attrayant, mais des problèmes récurrents de chauffage, ventilation et climatisation, du bruit occasionnel, des aménagements ou des vues peu pratiques, et certains éléments datés sont signalés.

Avis de voyageur à ce sujet

8

Glenn

12 déc. 2023

·

A séjourné 2 nuits

The hotel was lovely, and well positioned. However disappointing that my suite didn’t have marina views as expected from the website pictures.

4

ROBERT

11 févr. 2026

·

A séjourné 3 nuits

The AC and TV were not working. Was moved to new where AC worked too good. AC didn’t have a thermostat so no way to set a temperature. The room was spacious and clean and quiet so that was good. The TV was in weird place where you have to stand to watch very bizarre.

8

DAVID

4 avr. 2025

·

A séjourné 4 nuits

hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking

10

Anette

22 févr. 2026

·

A séjourné 1 nuit

Great room

10

James

7 avr. 2024

·

A séjourné 2 nuits

Spacious comfortable room.

6

Joe Dean

19 mars 2024

·

A séjourné 6 nuits

Safe, quiet, view of Marina from outside. Unfortunately not from our room. We had a very bad views. We were told we upgraded to Atrium. Sounds fancy but when we got to our room and opened the curtains to check the view, what we could see were the roof down below and other units and the guests from inside. Hence, we had to always close the curtains so other guests from other units couldn't see us. The breakfast that is cooked to our preference is okay. The free-refill coffee had to be ordered all the time, and it takes a while before you get one. The buffet breakfast is mediocre except the hot food. I love the mushroom. I think it's Bella or Crimini. The breads esp. the sliced loaves are either old and rock hard. I'm not sure if it's supposed to be like that. Because I'm used to eating soft and fluffy breads. Same with nuts, they are just too hard for me. I'm not sure or maybe it's just me. All I know they took a lot of hard work to bite and chew to swallow. I only tried once and didn't repeat. What I like most of our room is the spacious room and the shower & strong water which is very important to us. Oh the cleaning time is not time pressured. Cleaners do not knock to signal cleaning time. They just wait until unit guests go out before they go inside to clean every room, which is very rare in all my hotel experience. Overall, our experience is fine. We still enjoyed our time while in Auckland.

8

Tanya

10 juil. 2025

·

A séjourné 2 nuits

Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper

6

LOIS

31 janv. 2026

·

A séjourné 2 nuits

Room was very nice, but the location was very noisy. Refrigerator in room needs to be replaced it is very loud. Woke me up a few times.

10

michael

21 févr. 2026

·

A séjourné 1 nuit

Well equipped room

6

DAVID C

29 juil. 2025

·

A séjourné 4 nuits

Bed was humpbacked, not a lung but 2 twins pushed tight. First room was next to a bus depot that was incredibly loud. Broken coffee maker. Plugs by bed too low to plug in anything but a thin plug.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients louent le personnel accueillant et serviable, ainsi que ses petites attentions, mais d'autres signalent un service lent ou qui ne répond pas, ainsi que des problèmes de facturation ou d'enregistrement occasionnels.

Avis de voyageur à ce sujet

10

Zhiqun Brenda

9 juin 2024

·

A séjourné 4 nuits

Nice spacious room, good quantity of furnitures, nice decoration. Good front desk service.

10

Kim

31 juil. 2025

·

A séjourné 3 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!

10

Kim

31 juil. 2025

·

A séjourné 2 nuits

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team at Sofitel. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!!

2

Suvrat

27 avr. 2024

·

A séjourné 1 nuit

They double charged my card, promised to fix it immediately and haven’t done anything. And now I have haggle with them on an international call just for their mistake. Small motels and hotels don’t do this - can’t imagine how bad the processes at Sofitel must be. Ruined my whole experience

10

Chloe

2 oct. 2025

·

A séjourné 1 nuit

It was a lovely stay and they even made it possible for us to check in early. Thanks everyone

10

Fady

6 juil. 2025

·

A séjourné 1 nuit

The service was amazing, staff are all friendly. You ask for room service and you get it quickly. Complementary bottle of champagne given to celebrate my wife's birthday. Swimming pool and spa are great. There are saunas in the female and male bathrooms - I wish there was a co-gender sauna room so my wife and I could go together. Apart from that everything was perfect including the breakfast buffet. Thank you team at Sofitel!

6

Kieran

14 août 2024

·

A séjourné 1 nuit

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

8

Steve

30 mars 2024

·

A séjourné 1 nuit

Checkin was quite slow and the receptionist forgot to give us our key when the room was ready after two reminders. Swimming pool is also quite cold and many other guests said the same. Other than that this is a good hotel serving good food with good staff in the restaurant. Breakfast was also good.

10

Fraser

10 juil. 2025

·

A séjourné 1 nuit

Excellent staff and excellent property.

4

CHERYL

3 nov. 2024

·

A séjourné 1 nuit

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

L'emplacement au bord du port est constamment salué pour sa praticabilité piétonnière et sa proximité du centre-ville, des restaurants et des boutiques ; certaines chambres donnent sur une gare routière ou ne bénéficient pas d'une vue sur le port de plaisance.

Avis de voyageur à ce sujet

10

Mark

23 janv. 2025

·

A séjourné 2 nuits

Amazing location. Fabulous hotel.

10

Kenneth

5 nov. 2024

·

A séjourné 7 nuits

Good area with many dining options within walking distance.

10

Wayne

15 août 2025

·

A séjourné 1 nuit

Great location and hotel

10

max

16 nov. 2024

·

A séjourné 3 nuits

nice property in the Auckland harbor

10

Jan

4 sept. 2024

·

A séjourné 1 nuit

We enjoyed the property immensely, with its proximity to the city.

10

RICK

13 mars 2024

·

A séjourné 1 nuit

Perfect location near downtown Auckland. Very walkable to the harbor and shopping, highly recommend for all travelers

8

Arina

25 mars 2024

·

A séjourné 3 nuits

The room was nice and big, with good amenities. However my window faced a bus depot, so didn’t really have much of a view. The staff at the hotel were hit or miss depending who you spoke to.

10

Jonathan

10 mars 2024

·

A séjourné 2 nuits

Very nice hotel in a great location. Room was spacious & breakfast was excellent.

10

Chris

28 oct. 2025

·

A séjourné 2 nuits

Perfect in Viaduct

10

matthew

8 janv. 2025

·

A séjourné 4 nuits

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent considéré comme excellent, mais plusieurs clients estiment que l'offre de nourriture globale est ordinaire, limitée ou trop chère, avec un service parfois inégal au petit-déjeuner.

Avis de voyageur à ce sujet

10

Maria

18 juin 2024

·

A séjourné 2 nuits

Unexpectedly amazing! The staff was so friendly and loved their breakfast! Simply Devine!!

4

Ruby

2 déc. 2023

·

A séjourné 1 nuit

inadequate dining options

10

Jamie

16 févr. 2024

·

A séjourné 4 nuits

Great location right on the waters edge. Very nice and clean, great service and fantastic breakfast

8

Anthony

17 nov. 2024

·

A séjourné 1 nuit

Excellent Hotel with outstanding breakfast dinning.

6

Janet

19 mars 2024

·

A séjourné 1 nuit

A so-so property--good location but feels like a mid level change and not like a top flight major city hotel. Breakfast buffet completely ordinary. Again feels like a tour hotel.

10

Mauricio

5 févr. 2026

·

A séjourné 3 nuits

Equipe e hotéis ótimos. Região privilegiada. Super recomendo. Restaurante do hotel é ótimo

6

Kieran

14 août 2024

·

A séjourné 1 nuit

The Sofitel is a beautiful property and have amazing staff when they can be found. Few times I tried to reach guest services or reception with no answer. The let downs is the linen on the bed had stains and wasn’t overly clean. The food both in room service and the restaurant was underwhelming and limited. To be honest it was overpriced for what was offered as $52 for a tiny average omelette and a cup of coffee was a bit steep.

6

Giulia

15 mai 2024

·

A séjourné 2 nuits

This hotel is not cheap, and I could smell cigarette smoke in my room. Was not ideal based on this alone. Also I was working, so needed early breakfast. I know buffet breakfast in a hotel is not cheap, but I would like options available at 6am. There was only one breakfast option which was full buffet breakfast. So I went out of the hotel for this.

10

Jonathan

10 mars 2024

·

A séjourné 2 nuits

Very nice hotel in a great location. Room was spacious & breakfast was excellent.

10

matthew

8 janv. 2025

·

A séjourné 4 nuits

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	331 $US
février	390 $US
mars	299 $US
avril	186 $US
mai	187 $US
juin	169 $US
juillet	175 $US
août	183 $US
septembre	174 $US
octobre	233 $US
novembre	328 $US
décembre	276 $US

di	lu	ma	me	je	ve	sa
1 $172	2 $212	3 $215	4 $294	5	6 $297	7 $344
8 $335	9 $257	10 $234	11 $254	12 $216	13 $254	14 $275
15 $212	16 $334	17 $303	18	19 $333	20 $254	21 $275
22 $215	23 $212	24 $387	25 $228	26 $233	27 $254	28 $273
29 $212	30 $212

Sofitel Auckland Viaduct Harbour

Prix pour Sofitel Auckland Viaduct Harbour

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Supérieure, 1 très grand lit, accessible aux personnes à mobilité réduite (Accessible)

Chambre Luxe, 1 très grand lit, vue marina (Club Millesime access)

Suite Junior, 1 très grand lit

Chambre Luxe, 1 très grand lit, balcon

Suite Deluxe, 1 très grand lit (Club Millesime access)

Chambre Supérieure, 1 très grand lit

Suite Club, 1 très grand lit, accès au salon club (Opera)

Chambre Luxe, 1 très grand lit (Atrium View)

Avis des voyageurs sur Sofitel Auckland Viaduct Harbour

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $259	23 $240	24 $236
25 $192	26 $201	27 $206	28 $248	29 $198	30 $207	31 $220