Cherokee Casino Hotel Roland

This large hotel only had two luggage carts. When we arrived they were all in use. We waited in the lobby for over 30 minutes. I asked for a manager and took a seat. A woman arrived and stood around the desk, not seeming to have a goal. Finally I asked if she was the manager. By this time my husband had gone to the parking garage and found a cart and the other patron returned the second cart. I asked the manager if she could compensate us for our long wait, possibly a buy one get one at one of their three restaurants. She said she couldn't do anything because I wasn't a member. Obviously I'm not a member because I am from out of state. I asked if she could refund a few dollars off our room. She said she couldn't do that. All she could do was apologize. I finally asked if we could keep the ice packs from our coolers in one of the freezers there because the small room fridge didn't have a freezer compartment. She took my room number and said she would check and get back with me about the ice packs but she never called my room. I felt it was really terrible customer service and I feel that they need more luggage carts.

Top notch staff. Clean and large rooms.

Very nice hotel located in a safe area. We had a spacious comfortable room. Employees were friendly. Room rate was excellent, very good value. Would definitely return!

Very comfortable staff friendly good food and inexpensive in the buffet. Will be going back for longer stay

Clean room and good buffet.