Name: Excelsior Hôtel Spa Sainte-Adèle
Address: 3655, Boul. Sainte-Adèle, Sainte-Adele, Canada, Sainte-Adele, Quebec, CA
Price range: US$86–US$145 per night
Rating: 7.9

What guests think

At Excelsior Hôtel Spa Sainte-Adèle, travellers praise the friendly staff and the multiple pools, hot tubs and sauna, with many enjoying the on‑site restaurant, but frequent comments note that the property feels dated and could use renovations.

Cleanliness feedback is mixed, with spotless rooms for some stays but repeated reports of cloudy or unclean spa/pool water and occasional room issues. Guests often mention temperature control and maintenance problems (AC/heat, phones, hot tubs), tight parking, and no elevator. The location is quiet and handy for nearby parks and ski areas, though not much is within easy walking distance. Overall, expect friendly service, solid amenities, and an older property with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pools, hot tubs and sauna are a major draw, and many enjoy the spa area and multiple pools. However, guests repeatedly report out‑of‑service or lukewarm hot tubs/saunas, limited parking, and no elevator.

Related guest reviews

6

Joel

15 Oct 2024

·

Stayed 1 night

The hotel is outdated. The owners are obviously cheap as it gets. They sell out because of their location, but they put next to no effort in the actual property. The building itself is well located in a quiet and peaceful area. I liked that it wasn't a bunch of kids screaming and running around. The furniture inside the rooms date back to the 90s. There's broken tiles in the ceiling. The toilet paper is as cheap as it gets which is one of the most frustrating things in hotels. You pay $200/night but they cant spend 30cents for decent toilet paper. The shower gel was empty. The phone to call reception didn't work. Pillows are not comfortable, but the bed mattress was OK. The Water was quite hot, so the tub in the room was nice. The pool was warm and clean. The outside hot tubs are in bad shape. Cold water and jets don't work. It was a reason we went to this hotel, and it was disappointing. I understand in the end the hotel is priced cheaper than nicer hotels, but it's disappointing that the owners do not invest. I will not be staying there again.

8

Johanne

10 Aug 2025

·

Stayed 1 night

Good hôtel to stay when visiting the amusement parks in the area. Two pools, fun for kids, good family place. Comfortable rooms but the hotel and facilities could use a refresh.

8

CLAUDE

1 Jun 2024

·

Stayed 1 night

Stationnement limité

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8

Raymond

27 Aug 2025

·

Stayed 2 nights

The hotel is quiet and comfortable. Pool, hot tubs and sauna are appreciated. The in house restaurant is excellent and affordable.

10

sébatien

20 Sept 2024

·

Stayed 1 night

Belle chambre, tranquille, installation pisicine et spa interieur et extérieur. Nous n'avons pas eu la chance d'essayer le restaurant sur place.

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6

Alina

5 Mar 2024

·

Stayed 2 nights

Les saunas ne fonctionnait pas. Le jacuzzi, sale. Le personnel très poli.

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8

Teresa

9 Jul 2025

·

Stayed 1 night

Highlight of this hotel was the pool (you can actually do lengths), 2 hot tubs, and the sauna. The restaurant was also excellent! The rooms could use an upgrade.

10

Sylvie

31 Aug 2025

·

Stayed 1 night

Great price and super nice front desk people. Great amenities with inside and outside pool. My go to hotel when visiting family

6

Steve

28 Dec 2024

·

Stayed 1 night

Well, it was for a skit trip getaway with my son. Check in is at 4pm. We arrived at 3:55, was made to sit till 4:40 with our bag since our room wasn't ready while watching others get their rooms. Room is average. Stained bed, lamps, damaged doors with missing paint in bathroom, could not use the whirlpool tub since the tub plug was broken. No elevators so if you have big bags or carry your ski equipment, you better like stairs lol. Hot tubs outside were cold. I am definitely not coming back.

10

Robert

7 Mar 2024

·

Stayed 1 night

Parking situation is horrible . Own a pickup and you either block everyone or you dont have a parking.

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Cleanliness

Feedback is mixed: some found rooms and bathrooms spotless, while others reported cloudy or dirty pool/spa water and occasional in‑room hygiene lapses.

Related guest reviews

4

Isabelle

2 May 2025

·

Stayed 2 nights

L'eau de la piscine était poisseuse. Les rebords avaient des algues. Les murs sont très minces, on entend les voisins. L'endroit a besoin d'être rafraichi.

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10

Fiona

30 Dec 2025

·

Stayed 1 night

Room spotless. Nice pool & dinner. Wasn't t brave enough to step out into the snow to try out the sauna.

4

Jennifer

2 Nov 2025

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Stayed 1 night

No heat , dirty, no working phone, broken fridge , Bally sheets. Smelly jacuzzi

10

Isabelle

28 Dec 2025

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Stayed 1 night

Very clean hotel and room, access to dry Sauna and several hot pools. Staff was really welcoming and available without pushing to much. Same good experience with the restaurant in the Hotel. Excellent service and food!😍

6

Michel

4 Mar 2025

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Stayed 2 nights

Notre chambre était petite mais propre et correct. Cependant près de notre chambre dans le corridor, il y avait un micro-onde pour les clients, donc très bruyant. Le bain tourbillon intérieur aurait eu besoin d'un bon nettoyage car beaucoup de mousse a la surface. La piscine tant qu'à elle était brouillée mais a une température correct.

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4

Bertrand

15 Aug 2023

·

Stayed 1 night

Cheveux dans le lit à mon arrivée... apparemment le lit avait été fait mais sans changer les draps...

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8

Johanne

14 Aug 2025

·

Stayed 2 nights

The beds and pillows were very comfortable. The renovated and clean bathroom made up for some areas in the room which needed a good wipe down such as patio doors and door frames. The spa in the hotel was a beautiful surprise with incredible service. Staff at the hotel very pleasant.

6

Sara

2 Nov 2025

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Stayed 1 night

Le personnel était sympathique et accueillant mais les spas n’étaient pas propre et il y avait une odeur déplaisante dans la chambre. Aussi, il n’y a pas d’ascenseurs…

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4

Vanessa

19 Mar 2025

·

Stayed 1 night

Terrible pour le prix les chambre mal propre des poule partout cheveux dans le lit ect je ne recommande pasa savoir que c'étais .un hôtel coup de coeur mais il manque terriblement d'amour

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4

Manal

1 Dec 2023

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Stayed 1 night

La salle de bain de la chambre est pleine de cheveux et les draps sentent mauvais La piscine, le jacuzzi et le spa sont très sales : il y a de la saleté noire autour de chaque spa et jacuzzi, et l'eau contient de la mousse brune et des morceaux de saleté on se pas quoi . qui pas été nettoyés depuis trois jours consécutifs depuis vendredi la même saleté jusqu’au dimanche la même . Il est rempli d'une très grande quantité de eau javel , ce qui est extrêmement dangereux. Il peut empoisonner une personne, et l’eau javel nous aveugle les yeux avec , Ça nous brûle les yeux et les faisait pleurer tout le temps, nous fait mal à la tête et nous rend malade toute la nuit.

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Rooms

Rooms are generally comfortable but dated, with some renovated bathrooms. Multiple reviews cite hard‑to‑control heating/AC, noise from corridors or equipment, and aging fixtures; a few suites are spacious.

Related guest reviews

6

Mahrad

15 Jul 2025

·

Stayed 1 night

Our room located on top of lobby and was cold at 16 C We had no control of temperature in room. We had to go ask security at 2 am to make our room warmer

6

Johanne

20 Aug 2025

·

Stayed 1 night

Hotel vieillot.

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8

David

4 Sept 2025

·

Stayed 1 night

Property is dated but clean and well maintained. This hotel probably looked chic and upscale 30 years ago. A god choice for a night or two in beautiful St Adele area.

6

Helga

28 Jul 2025

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Stayed 1 night

Light-ventilator in the bathroom was very noisy.

4

Stephanie

8 Nov 2024

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Stayed 1 night

Nous avons changé de chambre 3 fois. La première avait un ventilateur brisé et bruyant, ils l’avaient « réparé » avec du gros papier collant électrique gris, la deuxième était dans un coin perdu et très malpropre de l’hôtel avec des chaises et un lit pliant dans le couloir avec des bacs de composte et la troisième, la toilette n’était pas bien vissée au plancher, elle se balançait lorsqu’on s’assoyait dessus et les tuiles du plafond suspendu dans la salle de bain au dessu de la douche étaient toutes sales et déplacées, la tête de la douche était aussi mal vissée et avait des jets d’eau qui sortaient de tous les côtés et il y avait des traces de pieds sur le foyer . Très très déçue

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8

Pete

24 Nov 2025

·

Stayed 2 nights

We stayed two nights and were very pleased with everything except that we could not control the room temperature as it seemed to be preset. No matter what we did, it kept it to one temperature. A bit too cool for just lounging but we had extra sweaters which made things better.

2

ION DRAGOS

18 May 2025

·

Stayed 2 nights

The air conditioner was not functional. On Saturday morning, I informed the receptionist that my room was very hot. During the night, the temperature reached 82°F. At around 3:00 PM, my wife reported the issue again. A few minutes later, the owner informed us that there was a problem with the A/C unit and provided a portable fan, assuring us that repairs would be made in the afternoon. However, by 6:20 PM, the issue remained unresolved, so we decided to leave the facility. We departed 17 hours earlier than planned, as our check-out was originally scheduled for today at 11:00 AM

6

Nancy A

31 May 2025

·

Stayed 1 night

Pros: Pristine bathroom, Nespresso machine, nice pool Cons: A huge one - no cable TV -- only streaming, meaning you check in only to not relax but have huge frustration trying to log on to some streaming service, which likely will not work if you're not from Canada. I pray this isn't a trend catching on at other hotels - to not be able to check into a hotel and simply flip on the TV and watch the local news would be a shame.

8

Patricia

28 Dec 2024

·

Stayed 3 nights

Our room was good, beds were comfortable. Shower had great water pressure. My only complaint would be the dull lighting making reading difficult.

10

Daniel

31 Oct 2025

·

Stayed 2 nights

Nice place. Staff was friendly and nice. Presidents suite was big and clean. Maybe needs a bit of TLC but would definitely stay again.

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Service

Staff are frequently described as welcoming, courteous and helpful across front desk, housekeeping and restaurant. Still, a number of guests encountered rude or unhelpful reception and slow or short‑staffed dining service.

Related guest reviews

10

Josianne

25 Sept 2025

·

Stayed 1 night

Je suis allée plusieurs fois et c'est la première fois où jai un aussi mauvais service de la réceptionniste! Super bête, abrupte et sur la defensive.

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8

Raymonde

27 Sept 2025

·

Stayed 1 night

La receptionniste très déplaisante, une vraie maîtresse d'école

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8

Alastair

17 Feb 2026

·

Stayed 1 night

Front desk staff were lovely

6

Marni

20 Feb 2025

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Stayed 1 night

Rudest front staff ever. I don’t think the owner cares.

2

SHAMS IBRAHIM

13 Aug 2023

·

Stayed 1 night

The receptionist was very rude!!!!

8

Sabrina

18 Feb 2026

·

Stayed 1 night

le personnel est toujours très courtois

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10

ana

7 Sept 2025

·

Stayed 2 nights

Ce ne pas la première fois qu'on vient passer un weekend toujours très agréable votre personnel font de l excellent travail sont sympathique. Une mention spécial pour Richard a la réception très bon service toujours prêt a nous aider et une façon impeccable. Merci a tous

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4

Karine

10 Aug 2023

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Stayed 1 night

Kids were running ans screming in the hall at 11pm. Thé lady at the frontdesk Was in a hurry and not Nice. The room is old and water from the shower was runing everywhere

10

Donald

29 Dec 2023

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Stayed 1 night

Staff at the reception were very friendly and very accommodating.

10

Michael

21 Mar 2025

·

Stayed 1 night

Second stay here. Same level of quality as the first time. Always very friendly and helpful service from all staff. Extremely comfortable bed, especially good for bad backs. Room and property in general is very clean. Love the pool and hot tubs (indoor and outdoor). Will be staying here again.

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Location

Setting is quiet and suits trips to nearby parks and ski areas. Several note little within walking distance and occasional road noise, so a car helps.

Related guest reviews

8

Johanne

10 Aug 2025

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Stayed 1 night

Good hôtel to stay when visiting the amusement parks in the area. Two pools, fun for kids, good family place. Comfortable rooms but the hotel and facilities could use a refresh.

8

Josee

4 Apr 2025

·

Stayed 2 nights

Rien à proximité mais sinon dans l'ensemble ce fût agréable

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8

Laurie

10 Jun 2024

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Stayed 1 night

Isolé; pas vrmt de commerces alentours. Mais c'est tranquille!

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10

Candice

25 Feb 2024

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Stayed 2 nights

Spent a great weekend here. Pool and hot tub areas were clean, restaurant on site was delicious and huge portions. Staff at front desk very kind and helpful. Went skiing at belle neige 5 mins down the road.

8

Andre

29 Jun 2025

·

Stayed 2 nights

Pres de notre destination

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8

Eve

16 Nov 2024

·

Stayed 2 nights

Hôtel dans St-Adèle proche de plusieurs restaurants et randonnées accessibles en auto. Nous avons apprécié les 3 spas et la piscine ouverts plusieurs heures par jour et la machine nespresso dans la chambre. Excellent qualité prix, un des hôtels les moins chers dans la région avec un spa. L’hôtel aurait besoin globalement d’un rafraîchissement mais le rapport qualité prix demeure très bien.

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10

Phalavuth

9 Jan 2025

·

Stayed 1 night

Pas très loin de Montréal. 30 minutes de plus se trouve Mont-Tremblant. Proche de l'hôtel se trouve un beau parc pour faire des activités hivernales.

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8

Shiva

2 Sept 2024

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Stayed 1 night

The lady in reception is super welcoming and nice. The quality of food is amazing and worth the price. The spas and pools can be managed much better and cleaner. We stayed one night and really enjoyed our time. We will be back.

10

Nancy

5 Nov 2023

·

Stayed 2 nights

Loin de tout, impossible d aller visiter ou se rendre au centre ville a pied, on doit toujours utiliser le vehicule mais pour le reste tout est parfait

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8

Pete

16 Aug 2023

·

Stayed 2 nights

Nice indoor and outdoor pool and spa facilities. The property sits directly on a secondary highway so the noise level from the roadway is quite loud. It does take away from relaxing around the pool. Pool towels are only available at the reception at the other end of the hotel. A blanket in the room had a candy stuck to it, left from previous guests. The rest of the room including the bedding was clean. We were unable to control the temperature in the room as the thermostat did nothing. The one ice machine they have is in the basement. There should be one per floor. This hotel has three floors with no elevator. Not ideal if your have a lot baggage or have mobility issues. Staff was friendly. It is centrally located in the Laurentians so suited us very well. The bed was comfortable. Overall, I would give it a 7.5 out of 10. The

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Dining

Many guests praise the on‑site restaurant for tasty food and generous portions. Others mention high or confusing pricing and long waits, with mixed service.

Related guest reviews

6

carole

16 Sept 2024

·

Stayed 2 nights

Lit grinçant très fort au moindre mouvement. Je craignais de réveiller les voisins. Service au resto extrêmement long les 2 soirs.Un seule serveuse le 2e soir .> 1hre avant de recevoir l’apéro. Serveuse très gentille, mais personnel très insuffisant.

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2

Jihane

4 Aug 2023

·

Stayed 2 nights

La serveuse du restaurant était tellement impolie qu’elle a gâché ma soirée et le reste de mon séjour à l’hôtel. Je me sentais agressée verbalement par sa question « vous venez d’arriver à Québec? » . Les serveuses m’ont donné l’impression qu’elles font un complot. Elles m’ont basculé la plus impolie d’entre elles pour me donner une leçon sur le pourboire et la loi au Québec. Franchement, elle a gâché tout .

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6

Beverly

8 Jan 2025

·

Stayed 2 nights

We first visited several years ago and found that the whole place needs some updates. The service in the restaurant needs improvement. They were very short staffed. The pool is still great.

8

Raymond

27 Aug 2025

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Stayed 2 nights

The hotel is quiet and comfortable. Pool, hot tubs and sauna are appreciated. The in house restaurant is excellent and affordable.

10

Bruce

19 Apr 2025

·

Stayed 1 night

Great hotel and the restaurant is awesome

8

Rima

3 Sept 2023

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Stayed 1 night

Nice stay! Warm atmosphere. Loved the spa section and pool. Delicious meals offered in Amadeus restaurant. Terrific service!

10

Alexandre

12 Aug 2025

·

Stayed 1 night

Like the pools and spa and restaurent had good meals

6

Sangeetha

15 Dec 2024

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Stayed 1 night

Decent room, decent pool and hot tubs, but they can be cleaner. Restaurant is overpriced with poor service. There are better stays out there for the same price.

10

Stéphanie

21 Feb 2025

·

Stayed 2 nights

Excellent accueil. Chambre très belle et très propre. Avec l'option d'un foyer dans la chambre, ils envois quelqu'un chaque soir, à notre demande, nous apporter une bûche et partir le foyer. Le restaurant à même l'hôtel possède un menu Excellent et très copieux.

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6

Kimberly

23 Mar 2025

·

Stayed 1 night

Restaurant prices were not as advertised on their website. I found this very deceiving. You apparently needed to purchase a ‘forfait’ to get a coupon to havé the advertised prices for table d’hôte menu.

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Month	Average price
January	US$91
February	US$100
March	US$100
April	US$92
May	US$94
June	US$97
July	US$105
August	US$103
September	US$92
October	US$95
November	US$94
December	US$97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $98	2 $122	3
4 $98	5 $97	6 $97	7 $100	8 $102	9 $107	10
11	12 $100	13 $97	14 $100	15 $100	16 $101	17 $125
18 $100	19 $100	20 $96	21 $99	22 $100	23 $96	24 $118
25 $102	26 $100	27 $96	28 $100	29 $102	30 $96	31 $115

Excelsior Hôtel Spa Sainte-Adèle

Prices for Excelsior Hôtel Spa Sainte-Adèle

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Presidential Room, 1 King Bed, Jetted Tub

Superior Room, 1 Queen Bed with Sofa Bed, Balcony

Room, 1 King Bed, Single Whirlpool Tub

Room, 2 Queen Beds, Single Whirlpool Tub

Classic Room, 2 Queen Beds, Single Whirlpool Tub, Balcony

Romantic Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 Queen Bed, Jetted Tub

Classic Room, 1 Queen Bed, Single Whirlpool Tub, Balcony

Superior Room, Balcony

Excelsior Room, 1 Queen Bed with Sofabed, Single Whirlpool Tub

Classic Room, 1 King Bed, Single Whirlpool Tub, Balcony

Guest reviews of Excelsior Hôtel Spa Sainte-Adèle

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Excelsior Hôtel Spa Sainte-Adèle

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $109	19 $139
20 $91	21 $114	22 $109	23 $86	24 $87	25 $100	26 $145
27 $89	28 $92	29 $90	30 $114