Holborn by Excel Apartments

Thé apartment was very good, but for people of 78-81 years of age, hauling luggage up to the 3rd floor was very hard. We were unaware of the fact there was no elevator. We had booked a very nice VRBO with an elevator and outdoor terrace. We were moved to this apartment which was not comparable. The heat spell made the apartment uncomfortably hot, which we understand cannot be helped, but we were pining for the terrace that we had paid for that the the first apartment had.

Great room. Lots of space and nice and clean. Right next door to a brothel though, so not one to take your family to!

I booked this flat to be able to cook. No instructions was given to plug the oven. I asked the office to replace the pans which was out of order and they never replaced them. I never cooked. The tap in the bathroom wasn't fixed. The carpet is durty and so on. We don't have the same definition of a penthouse. I asked for a refund because of all these troubles and never got it. The check-in process is a nightmare. Bref, never ever

Easy to walk to public transportation, nice rooms, would stay again.

We came to the place and there was a pot on the floor to pick up water in the living room - carpet was totally wet and there was a bad smell in the apartment - we contacted the agent and there was no action only question and request for us to explain was we saw - somebody has put the pot on the carpet so they knew about this without informing us in for hand - unacceptable