Fox Connaught London ExCel

Quite well located pub with rooms. Not far from London City Airport. Quite comfortable stay but TV remote failed during the evening, boiler packed up overnight (no hot water in the morning) and breakfasts couldn't be served until 0930 (breakfast chef delayed) so I had to eat in the Premier Inn across the road. However evening meal was good as was customer service. A taxi was ordered for me when I left. No lift so it was a struggle to take a suitcase up to top floor.

FOX Connaught London, near Excel London NEC is an excellent hotel and bar venue, and a serene location. Comfort, cleanliness, hosting with care and kindness from their team - Dominic, Aaron, Steven, Holly, Logan and others - made my stay most enjoyable - fabulous team management ALL working together like best friends. Very convenient that the underground train station 'Custom House' Elizabeth Line and DLR station is half a mile walk from Fox Connaught. Also the Nbr 300 bus and other buses are a couple mins walk, just around the corner from the hotel. Free parking for residents and ALL guests who attend the restaurant and bar with its cozy indoor and outdoor seating for dining, cocktails, meetings and friend/family gatherings. Bargain value for money with delicious dining and breakfast all day long- compliments to the chef. Looking forward to visiting often. Thanks to Hotels.com for offering bargain prices 👏

The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…

Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay

Lot of stairs.

Excellent staff, cracking location. Free parking - perfect for Excel

Couldn’t fault it for the cost free parking comfortable room discount in the bar and the food was also good no problems whatsoever

Has a great pub with fab food easy walk to train

Really comfortable bed but a pretty small room which I wouldn’t have wanted to share with another person as not a lot of room to move around. It took a long time for the shower to go warm and at one point I didn’t think it was going to. The carpark had plenty of space and it’s a 7 minute walk to Excel and a DLR station. The lady who checked me in was very friendly but the rest of the staff were pretty surly. The hotel is part of a pub. The windows in my room didn’t open much and there was no fan or air con and it was 30 degrees! It wasn’t mega expensive but I’m not sure I’d stay there again.

The property was nice enough, very near London city airport but not too bad for noise, the bar/reception area was clean and tidy, and got busy at night, with a good atmosphere. The room we were in was a lovely large room, with en suite shower room. The room was clean and the bed very comfortable, the only slightly strange thing was there was only one curtain over one window, the blinds at the other window did an okay job but there was a gap at the top where light streamed in in the morning, it was fine for us though. The hotel is a five minute walk from the DLR station, so easy access into the centre of London. Overall we had a nice stay here.

Nice Victorian building. Some mold in bathroom. Room had most amenities but u had to ask for toilet paper or to have your room cleaned.

The only thing was that I stayed 3 nights. And they didn’t clean the room, make the bed… I knew it was like an small hotel with no lift…

Very kind and helpful staff. Offered to help with getting our luggage up the stairs. The room was very dirty. Huge water stains tyrned ornage/brown on the walls. Dusty and food/drink stains on the walls. Didnt even wanna take a shower, dont think I've been to a hotel this dirty in my life. We were only there one night, so we didnt care. Wouldn't stay there again because of lack of cleanliness.

When I arrived there was old trash in the bin. and during the days of my stay they only came by one day to do the cleaning, the room was occupied and they did not return

The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.

The staff were welcoming, the room was good although the shower had quite a bit of mould in it, also the shower went cold while I was using it, overall for what we paid for the night we were happy with it and would stay there again, it just needs a bit of tlc

This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.

Positive, the staff where friendly at reception and behind the bar, but after that it was the worst place i have stayed. I was in room 6, there was a leak so the carpet was continuously wet outside the bathroom. I put down towels and asked for more to shower, not arrived. I got bitten during the night from either bed bugs or bugs to do with the damp. Room spelt damp also.

Ir could do with a lot of freah air inside the building. It an old building in good shape though. But needs aeration. 3 nights i stayed there ( july 23rd to 26th)., my room was not cleaned!. I expected a more vibrant and jolly experience. I was not pleased at all!!. I would have che ked our after the forst night if i could get my refund. ( No wonder booking had a No refund "). Few pluses though; quiet and close to transit. If you parake, a bar is downstairs.

Checking in was quick and the person doing it pleasant enough. The bedroom, although cosy, looked clean as did the bed linen. I also slept ok. Now the not so good bits. The air con unit came out of the ark, was held together by sellotape and pointed upwards when I eventually managed to turn it on since the switch was warn so I couldn’t tell what I was doing. The remote for it didn’t work. The TV was mounted so high the top touched the ceiling, good job I went out and didn’t need to watch it. The safe didn’t work, half the number keys were missing. Then there was the bathroom. Toilet and sink were ok although clearly plenty of splashing of the metal bin lid next to the toilet as it was rusty. The shower tray and head don’t look like they’ve been cleaned since they were installed. I needed a shower as it was a hot day so gritted my teeth and went for it. Oh dear, the shower tray didn’t drain quick enough and soon filled overflowing on to the bathroom floor. Good job I had a spare set of towels to use to mop up. Looking at other reviews this type of issue has been reported a few times. Whether we’ve all had the same room or not I don’t know but clearly maintenance isn’t a priority. I would have reported it when I checked out but there was no one on reception. As they say, you get what you pay for but in this case I’m not even sure what I paid was worth it. I’ve cancelled a future booking.

Check in was really easy and staff were helpful despite us arriving an hour before check in. We loved the old building appearance from the outside and the modern look of the rooms. Excellent value and easy access to DLR/Elizabeth Line

Lovely people, quiet, functional and cheap, just a bit dated

The breakfast was advertised from 7.30am. When I went down for breakfast I was told nobody was there to prepare breakfast before at least 8am so I had to leave without eating, despite purchasing breakfast. It was impossible to use the internet as well the night before. The internet would disconnect after just a few seconds after connecting so was impossible to use. I did mention this but nothing was done about the poor connection. I have stayed here a couple of times before but based on this experience wouldn't return unless someone contacts me to respond to my dissatisfaction and explain what went wrong.

We both had the best sleep for years. Bed very comfortable, fantastic pillows and a quiet neighbourhood. Yes it’s a little aged but it’s an old building and everything worked as it should. We had extra pillows and used the spare duvet as well as we were a bit cold from being out late and we slept really well. Transport on the DLR was efficient and it took about 4/5 minutes to the hotel. Would definitely recommend.

Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.

Very pleasant welcome and convenient location for our trip. Our room was small but did the job for the amount paid.

Overall stay was good. Room was small but fit for what we needed. Air conditioning was amazing as the heat would have been unbearable. The only complaint of the stay was the check in. The person at the desk couldn’t find my reservation, I showed them my booking email and was told I couldn’t possibly be staying here as the rooms were far more expensive. Asked for the manager who found my booking straight away.

Really comfortable bed but a pretty small room which I wouldn’t have wanted to share with another person as not a lot of room to move around. It took a long time for the shower to go warm and at one point I didn’t think it was going to. The carpark had plenty of space and it’s a 7 minute walk to Excel and a DLR station. The lady who checked me in was very friendly but the rest of the staff were pretty surly. The hotel is part of a pub. The windows in my room didn’t open much and there was no fan or air con and it was 30 degrees! It wasn’t mega expensive but I’m not sure I’d stay there again.

Nice hotel for the price, room was adequate. A bit dated/worn but bed was comfortable and room was big enough. Would stay again, breakfast included was a nice touch. 5 min walk to DLR/buses and close by to airport

The property was nice enough, very near London city airport but not too bad for noise, the bar/reception area was clean and tidy, and got busy at night, with a good atmosphere. The room we were in was a lovely large room, with en suite shower room. The room was clean and the bed very comfortable, the only slightly strange thing was there was only one curtain over one window, the blinds at the other window did an okay job but there was a gap at the top where light streamed in in the morning, it was fine for us though. The hotel is a five minute walk from the DLR station, so easy access into the centre of London. Overall we had a nice stay here.

The staff are extremely helpful

This hotel is convenient and with parking makes it unique in London. The manager was excellent with a full explanation of the facilities and room offerings. The hotel is let down by its bar staff that are extremely unhelpful and rude, as a consequence I didnt use their F & B services and eat outside of the hotel - more work needs to be done on training the bar staff.

Poli and her team were very helpful and, especially around our personal dynamic. Dominic went beyond and above on the day of our check in. Only thing is that the counter staff did not offer us the 20% discount on her food on Saturday maybe due to knowledge or training of this. Other than that, it was a pleasant experience. Thanks

The staff were pleasant and helpful

The breakfast was advertised from 7.30am. When I went down for breakfast I was told nobody was there to prepare breakfast before at least 8am so I had to leave without eating, despite purchasing breakfast. It was impossible to use the internet as well the night before. The internet would disconnect after just a few seconds after connecting so was impossible to use. I did mention this but nothing was done about the poor connection. I have stayed here a couple of times before but based on this experience wouldn't return unless someone contacts me to respond to my dissatisfaction and explain what went wrong.

Friendly staff, brilliant breakfast & great parking. 10mins walk to Train

Staff were amazing. A credit to the hotel.

Overall stay was good. Room was small but fit for what we needed. Air conditioning was amazing as the heat would have been unbearable. The only complaint of the stay was the check in. The person at the desk couldn’t find my reservation, I showed them my booking email and was told I couldn’t possibly be staying here as the rooms were far more expensive. Asked for the manager who found my booking straight away.

Second time staying here. Staff are really great….cant do enough for you. Looking forward to staying again in future.

I didn't end up staying as I couldn't get into the property. No one was around! I ended up having to spend more money to stay at another hotel

nice location good service free parking great staff and drink bar and breakfast nice small room.

Great location

Very nicely located close to ExCel, train station and close to the water as well. Great atmosphere, lovely and helpful staff and amazing food. Beautiful, old building. No lift/elevator, so beware if you need easy accessibility.

Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay

The hotel is located less then 20 minutes from London City airport. This is the main perk of the hotel. Rooms were clean, breakfast was tasty and staff were pleasant.

Gem of a place. Next to Docklands Light Railway for easy access into London Centre. Traditional building that has undergoing modernization. Lovely pub downstairs with good food. Quite location overnight. Friendly staff. Breakfast not included ( Hotels.com information incorrect ), but only costs £10 with your 20% off as a hotel guest

Excellent staff, cracking location. Free parking - perfect for Excel

Really comfortable bed but a pretty small room which I wouldn’t have wanted to share with another person as not a lot of room to move around. It took a long time for the shower to go warm and at one point I didn’t think it was going to. The carpark had plenty of space and it’s a 7 minute walk to Excel and a DLR station. The lady who checked me in was very friendly but the rest of the staff were pretty surly. The hotel is part of a pub. The windows in my room didn’t open much and there was no fan or air con and it was 30 degrees! It wasn’t mega expensive but I’m not sure I’d stay there again.

Nice hotel for the price, room was adequate. A bit dated/worn but bed was comfortable and room was big enough. Would stay again, breakfast included was a nice touch. 5 min walk to DLR/buses and close by to airport

The property was nice enough, very near London city airport but not too bad for noise, the bar/reception area was clean and tidy, and got busy at night, with a good atmosphere. The room we were in was a lovely large room, with en suite shower room. The room was clean and the bed very comfortable, the only slightly strange thing was there was only one curtain over one window, the blinds at the other window did an okay job but there was a gap at the top where light streamed in in the morning, it was fine for us though. The hotel is a five minute walk from the DLR station, so easy access into the centre of London. Overall we had a nice stay here.

Quite well located pub with rooms. Not far from London City Airport. Quite comfortable stay but TV remote failed during the evening, boiler packed up overnight (no hot water in the morning) and breakfasts couldn't be served until 0930 (breakfast chef delayed) so I had to eat in the Premier Inn across the road. However evening meal was good as was customer service. A taxi was ordered for me when I left. No lift so it was a struggle to take a suitcase up to top floor.

FOX Connaught London, near Excel London NEC is an excellent hotel and bar venue, and a serene location. Comfort, cleanliness, hosting with care and kindness from their team - Dominic, Aaron, Steven, Holly, Logan and others - made my stay most enjoyable - fabulous team management ALL working together like best friends. Very convenient that the underground train station 'Custom House' Elizabeth Line and DLR station is half a mile walk from Fox Connaught. Also the Nbr 300 bus and other buses are a couple mins walk, just around the corner from the hotel. Free parking for residents and ALL guests who attend the restaurant and bar with its cozy indoor and outdoor seating for dining, cocktails, meetings and friend/family gatherings. Bargain value for money with delicious dining and breakfast all day long- compliments to the chef. Looking forward to visiting often. Thanks to Hotels.com for offering bargain prices 👏

Staff were really friendly & helpful Great evening meals & breakfast

Great little economical hotel with free safe parking... great for the Exhibition centre which is a 10 minute walk to Custom House. Continental breakfast had lots of choice.. nice croissants and pane au chocolate. Basic, but okay

The breakfast was advertised from 7.30am. When I went down for breakfast I was told nobody was there to prepare breakfast before at least 8am so I had to leave without eating, despite purchasing breakfast. It was impossible to use the internet as well the night before. The internet would disconnect after just a few seconds after connecting so was impossible to use. I did mention this but nothing was done about the poor connection. I have stayed here a couple of times before but based on this experience wouldn't return unless someone contacts me to respond to my dissatisfaction and explain what went wrong.

The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.

Helpful staff, 20% discount at the bar for food and drinks which was very nice. Room was comfy and clean. Would stay again.

Gem of a place. Next to Docklands Light Railway for easy access into London Centre. Traditional building that has undergoing modernization. Lovely pub downstairs with good food. Quite location overnight. Friendly staff. Breakfast not included ( Hotels.com information incorrect ), but only costs £10 with your 20% off as a hotel guest

Has a great pub with fab food easy walk to train

The lady on reception was helpful and pleasant. The room was fine - everything is in need of a bit of a spruce up but it's fine. The shower kept running cold which was annoying and it was hard to get the room completely dark as one of the blinds didn't have a twiddly thing. Breakfast options were pretty limited but apparently that's changing.