Name: American Inn & Suites
Address: 6401 Joliet Road,La Grange,Illinois 60525,US, La Grange, Illinois, United States of America, La Grange, Illinois, US
Rating: 4.7

What guests think

At American Inn and Suites, reviews are highly mixed, with many citing serious cleanliness and maintenance problems—mold, roaches, stained linens, and persistent odors—while a smaller number praise friendly staff and occasionally clean rooms.

Rooms are frequently described as outdated and uncomfortable, with reports of cold temperatures, intrusive exterior lighting, noise, and malfunctioning amenities. Several guests reported dirty or nonfunctional Jacuzzi or hot tub fixtures. Service feedback is split between welcoming owners or managers and complaints of rudeness, unhelpful responses, tip requests, and difficulty changing rooms or getting refunds. Expect basic lodging with significant variability in quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Multiple reviews report the Jacuzzi or hot tub was dirty or did not work. Little to no information is provided about other facilities.

Related guest reviews

2

James

Oct 28, 2022

·

Stayed 1 night

We’ve stayed in many hotels and motels, and this was absolutely disgusting, there was mold in the ceilings I turned on the hot tub and black chunks of debris shot out of the Jets, there was semen, stains all over the mirror and the dresser next to the bed plus there was food, stains, or some kind of stains on the walls and it was just absolutely ridiculously disgusting and they would not give us our money back nor would they even try to clean the room which we still wouldn’t of stayed but it was horrible and also there was some dangerous electrical cord hanging out of the wall. It was a nightmare.

2

Jesse

Oct 13, 2024

·

Stayed 1 night

Upon entering the room, it was supposed to be a non-smoking establishment, but the entire room smell like cigarettes. The table tops were dirty. The Jacuzzi was dirty just didn’t seem very clean at all. I actually went and bought me some towels and air freshener at the near store because I didn’t want to use the towels that were provided not to mention had a hard time trying to collect the TV to the Wi-Fi Internet, and it never really did connect.

2

Danielle

May 11, 2025

·

Stayed 1 night

The hot tub didnt even work then they put us in another room which hot tub didnt work

2

BELAL

Feb 13, 2025

·

Stayed 1 night

I paid for a jacuzzi suite and they gave me a regular room saying the receipt they have is for a regular room that’s a SCAM

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Cleanliness

Many guests report severe cleanliness issues, including mold, roaches, stained or dirty linens and towels, hair in bathrooms, and strong smoke or musty odors. A few reviews mention clean rooms.

Related guest reviews

2

James

Oct 28, 2022

·

Stayed 1 night

We’ve stayed in many hotels and motels, and this was absolutely disgusting, there was mold in the ceilings I turned on the hot tub and black chunks of debris shot out of the Jets, there was semen, stains all over the mirror and the dresser next to the bed plus there was food, stains, or some kind of stains on the walls and it was just absolutely ridiculously disgusting and they would not give us our money back nor would they even try to clean the room which we still wouldn’t of stayed but it was horrible and also there was some dangerous electrical cord hanging out of the wall. It was a nightmare.

2

Natasha brown

Oct 20, 2024

·

Stayed 1 night

First room had MANY roaches and was Smokey. We went back to the office and they gave us another room which was EXTREMELY Smokey and the tub was extremely dirty. The sheets was dirty and the bed was extremely noisy when you sit on it or even move in it. Wont ever stay there again unless they renovate the rooms and make them cleaner. Nice area but bad experience!!!!

2

Ryan

Oct 13, 2025

·

Stayed 2 nights

Motels in horror movies are better than this one. Black mold, smells, leaking pipes, stains, even the walls were dirty. Towels were stained yellow, the sheets were dirty. We slept in our clothes. We would have gone somewhere else but it was late and there were no other options. Next time, I’ll just sleep in the rental car. Absolutely the worst place ever…

4

Hamad

Jun 14, 2025

·

Stayed 2 nights

Dirty and moldy , falling apart

2

Paula

Jun 30, 2025

·

Stayed 1 night

The bed wasn’t made we didn’t get new sheets there was food in fridge no toilet paper smelled bad

2

Shelly

May 8, 2025

·

Stayed 1 night

Bathroom was gross w/hole punched in wall & walls were just dirty!

2

Chris

Oct 12, 2025

·

Stayed 1 night

The nastiest place. We didnt stay. The shower was dirty with hair all over it. Door was torn off the vanity. Smoke alarm didnt have a battery & battery diir was broke off. One chair had some kind of stain & the other ,the upholstery was yorn off. Git there the window was open with no screen & it stank bad in the room. Wouldnt let my dog stay in there.

2

sebastian

Jul 15, 2024

·

Stayed 1 night

Received a room thay was unclean in the bathroom area the tub had dry hair in it the towels at the sink had hair stuck to them while foldedup and the lamp in the room didn't properly work and the person who rented the room was called and he spoke limited English rhat wasn't understanding when i asked for anothwr room he.wanted to send a cleaning person to the room and clean it while we are inside

2

Jacques

Sep 8, 2023

·

Stayed 1 night

The room stink and dirty. The pillows was so stink and the sheet stink. Bathroom have cigarette burn all over and towel was stain and look dirty Couldn't stay the night I have to go somewhere else since they didn't want to do a refund

4

Joshua

Mar 9, 2025

·

Stayed 1 night

The room was made up. Not a clean environment. The bathroom smells like urine. The walls and the floor was dirty, not sure the last time it was properly mopped.

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Rooms

Rooms are often outdated and in disrepair, with broken lights or TVs, cold conditions, and comfort issues.

Related guest reviews

8

Chris

Jul 26, 2025

·

Stayed 1 night

Tv was broke another was placed to the side

2

Jesse

Oct 13, 2024

·

Stayed 1 night

Upon entering the room, it was supposed to be a non-smoking establishment, but the entire room smell like cigarettes. The table tops were dirty. The Jacuzzi was dirty just didn’t seem very clean at all. I actually went and bought me some towels and air freshener at the near store because I didn’t want to use the towels that were provided not to mention had a hard time trying to collect the TV to the Wi-Fi Internet, and it never really did connect.

6

Luis

Sep 1, 2025

·

Stayed 1 night

I’m just not confortable,there is some broken parts

10

Oleg

Jan 22, 2025

·

Stayed 1 night

It's very cold in the room

4

Jocelyn

Mar 17, 2024

·

Stayed 1 night

My room needs lots of repair. There were baby roaches on the bathroom floor and counter where the fridge and microwave Located at. Pillow was torn, towels are so old they look grey in color. Never going back there again.

4

monica

Sep 22, 2025

·

Stayed 2 nights

No Comfort.

2

Erick

May 29, 2025

·

Stayed 1 night

The rooms are so outdated

6

Michele

Apr 4, 2023

·

Stayed 1 night

It was very noisy most of the night. The outside lights were so bright it looked like daylight in our room. The traffic was noisy. I heard a drill at 3:30 in the morning.

2

Giscela

Feb 5, 2023

·

Stayed 1 night

Unfriendly staff, rooms are cold , floors cold and everything is old and updated. Pounded on the soot for us to get out just ten minutes late for checkout

2

Dennis

Oct 2, 2025

·

Stayed 1 night

Broken light, was in the dark most of the night. Two TVs??? Weird! NO remote, front desk-no help at all. Literally, light kept flickering until no light at all

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Service

Service is mixed: some praise friendly owners and hospitality, while others describe rude or unhelpful interactions, tip requests, limited communication, and difficulty changing rooms or getting refunds.

Related guest reviews

8

Ojebo

Aug 10, 2025

·

Stayed 1 night

Amazing and friendly staff. The owner was nice to me. Thank you I enjoyed my stay from Las Vegas Nevada

2

Jawed

Jul 22, 2024

·

Stayed 1 night

Lyft driver seemed shocked dropping us here. We were stranded in Chicago due to flight getting cancelled and this was last minute reservation that was available. Staff showed us room. Room was right next to office where we checked in. He opened the room door and turned on the AC. Just for that asked for tip. We noted “nap rate” signs. Smoke alarm was removed and chirping all night. When I pointed out the chirping he acted as he didn’t hear it. We saw a toilet commode right outside the office area. Towel thin. Felt I was cleaner before using the towel. It provided shelter but did not feel secure and safe here.

2

Kyle

Aug 9, 2024

·

Stayed 1 night

This place was so run down and dirty. There was an old bar of soap in the shower, stains on all towels and sheets, hair on the sheets, the door safety lock doesn’t close all the way, beds are like blocks, everything is so outdated by 30+ years. I’m surprised the hotel chain allows this to stay open. When leaving, the front desk clerk asked me “tip for me? Multiple times! Absolutely not.

2

Giscela

Feb 5, 2023

·

Stayed 1 night

Unfriendly staff, rooms are cold , floors cold and everything is old and updated. Pounded on the soot for us to get out just ten minutes late for checkout

10

Niraj

Sep 15, 2024

·

Stayed 1 night

Excellent hospitality

2

sebastian

Jul 15, 2024

·

Stayed 1 night

Received a room thay was unclean in the bathroom area the tub had dry hair in it the towels at the sink had hair stuck to them while foldedup and the lamp in the room didn't properly work and the person who rented the room was called and he spoke limited English rhat wasn't understanding when i asked for anothwr room he.wanted to send a cleaning person to the room and clean it while we are inside

2

Dennis

Oct 2, 2025

·

Stayed 1 night

Broken light, was in the dark most of the night. Two TVs??? Weird! NO remote, front desk-no help at all. Literally, light kept flickering until no light at all

2

Angela

Oct 12, 2025

·

Stayed 1 night

It looks like a true hard knock life house I was so uncomfortable. Then the room looks as if it was in a horror film spiders and spiderwebs everywhere. Then not only that our bathroom was locked and we could even use it. We couldn’t switch rooms or get a refund.

2

Charity

Aug 9, 2024

·

Stayed 1 night

extremely dirty only stayed because everywhere was booked staff was rude and spoke very poor english

10

Jeff

Sep 14, 2023

·

Stayed 1 night

Family ran business that is so clean and friendly staff ! Great rates and close to all Chicago venues .

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Location

Not enough information in reviews.

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2

Natasha brown

Oct 20, 2024

·

Stayed 1 night

First room had MANY roaches and was Smokey. We went back to the office and they gave us another room which was EXTREMELY Smokey and the tub was extremely dirty. The sheets was dirty and the bed was extremely noisy when you sit on it or even move in it. Wont ever stay there again unless they renovate the rooms and make them cleaner. Nice area but bad experience!!!!

10

Jeff

Sep 14, 2023

·

Stayed 1 night

Family ran business that is so clean and friendly staff ! Great rates and close to all Chicago venues .

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Dining

Not enough information in reviews.

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American Inn & Suites

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