Is parking available at the property?

Self parking is available on-site for a fee of EUR 15 per day. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 25 for adults and EUR 10 for children.

Does the property allow pets?

Pets are allowed with a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for further details.

Where is the property located in relation to key landmarks?

The property is located on the boardwalk in Guia de Isora, just a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. It is approximately 4.2 miles (6.8 km) from Los Gigantes Beach.

What type of swimming pools are available at the property?

The property features three outdoor pools, including a children's pool and an outdoor heated pool. There are also indoor and rooftop pools available.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Gran Meliá Palacio de Isora Resort & Spa

Average nightly price at Gran Meliá Palacio de Isora Resort & Spa by month, last 12 months (USD)
Month	Average price
January	$514
February	$696
March	$585
April	$584
May	$364
June	$352
July	$363
August	$434
September	$339
October	$584
November	$516
December	$627

What guests think

At Gran Melia Palacio de Isora Resort & Spa, travellers praise the stunning oceanfront setting, expansive pools and generally friendly staff, while recurring frustrations include the restaurant reservation system, queuing at meals and all‑inclusive rules with extra charges.

Opinions on food vary widely, from excellent variety and quality to bland or poor, and many found specialty restaurants hard to book. Rooms are spacious and comfortable for many, though several noted dated furnishings, maintenance problems or occasional damp and mold. The location is scenic and relaxing, but nearby options are limited and some guests relied on taxis or ate in town. Expect a beautiful, resort-style stay with standout pools, tempered by booking hurdles and uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Standout pools (including a large saltwater/infinity) and attractive grounds, plus evening entertainment and a small but adequate gym. The spa is good but often needs advance booking and extra fees, and poolside drink service is limited or absent.

Related guest reviews

10

Francesco

Oct 7, 2024

·

Stayed 2 nights

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

10

Aleksandra

Jul 26, 2025

·

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

8

Andrea

Dec 21, 2024

·

Stayed 7 nights

Schönes Design des Hotels, tolle Pools leider ist der Infinity sehr kühl, gutes Essen, man kann zwischen Buffet und Restaurant wählen, Meeresbuchten und kleiner Strand direkt vor dem Hotel, leider viele Mängel für ein 5 Sterne Hotel , wie kaputte Fließe in der Dusche, der Boden draußen im Restaurant weißt viele Mängel auf, die Liegen sehen nicht schön aus und leider hat es Feuchtigkeitsprobleme und es hat stellenweise gerochen

8

CECILE

Mar 25, 2023

·

Stayed 7 nights

Superbe hôtel, piscine fantastique, personnels des restaurants très professionnels et aimables, mais le service n'était pas à la hauteur d'un 5 étoiles. Supplément "vue sur mer" : notre chambre donnait sur un mur. Il fallait être sur le balcon et proche du mur pour voir la mer. Heureusement, nous avons pu changer de chambre et avoir un balcon en fer forgé permettant de voir vraiment le paysage. Bouteille d'eau minérale quotidienne en chambre payante pour les séjours en demi-pension SPA payant (80€ les 90 mn pour un couple) Piscine adulte : pas toujours quelqu'un au "pool conciergerie" pour vous donner une serviette ou vous rendre votre carte serviette Il devrait être mis en évidence sur le site qu'en demi-pension, plein de services ne sont pas inclus (parking à 12€ par jour, boissons des repas même l'eau, Spa, totalité des restaurants hors buffet). Le cadre est exceptionnel mais mauvais rapport qualité/prix

8

Patrick

Oct 24, 2025

·

Stayed 5 nights

Sehr sauber. Personal überall sehr freundlich. Hin und wieder jedoch nicht da wenn man es brauchte. Pool service klappte nicht. Abends im spezialitätenrestaurant kamen wir uns vergessen vor. In der ecke am spezial grill-kein service mehr.

10

jayne

Jan 21, 2025

·

Stayed 7 nights

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

10

Alexander

Sep 24, 2024

·

Stayed 9 nights

Pool-Service would be nice.

10

Nimalan

Dec 7, 2023

·

Stayed 4 nights

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

10

Cindy

Mar 31, 2025

·

Stayed 7 nights

Sehr schöne und gepflegte Hotelanlage, mit abwechslungsreichen Speisen- und Aktivitätsangeboten. Wunderschöner riesiger Salzwasserpool.

6

Everaud

Sep 2, 2024

·

Stayed 7 nights

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms very clean. Others reported damp or mold smells and occasional pests, alongside visible wear in places, so standards feel inconsistent.

Related guest reviews

10

Aleksandra

Jul 26, 2025

·

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

8

Andrea

Dec 21, 2024

·

Stayed 7 nights

Schönes Design des Hotels, tolle Pools leider ist der Infinity sehr kühl, gutes Essen, man kann zwischen Buffet und Restaurant wählen, Meeresbuchten und kleiner Strand direkt vor dem Hotel, leider viele Mängel für ein 5 Sterne Hotel , wie kaputte Fließe in der Dusche, der Boden draußen im Restaurant weißt viele Mängel auf, die Liegen sehen nicht schön aus und leider hat es Feuchtigkeitsprobleme und es hat stellenweise gerochen

2

odelia

Oct 17, 2022

·

Stayed 4 nights

Rooms smell from mold. I asked to get a better room. The hotel charged me 30 euro per night for an upgrade and gave me a room close to room 510 which is being renovated with drilling terrible noise every day until 6pm. After I complained We were upgraded to a good room but I had to pack everything and move. Food is not tasty at all. You get one free bottle of water in your room at the first day. No place to fill up water. You have to buy water at the hotel and it’s expensive. Big conferences guests -get priority. Red level guests gets priority. You constantly feel like second best in every aspect-unless you belong to those groups. Main swimming pool is huge and with salty water but it didn’t look clean to me My daughter had to move 3 times to 3 different rooms and never got a smell free room. She also paid for an upgrade. When you move a room the front desk promise to make sure your suitcase will be moved to the new room. My daughter. waited about 2 hours in her room for her staff and only at 7:30 pm got them after many requests and arguments with front desk guy. I felt that nobody really cares about the well-being of the regular clients and the only aim of the staff is getting more money from the clients . The impressive high ceilings , plastic sofas, white suits of the staff could not make us feel better. We were waiting for the moment to get out from this hotel.

4

Christina

Nov 7, 2023

·

Stayed 7 nights

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.

4

David

Nov 25, 2025

·

Stayed 7 nights

Zimmer hatte Schimmel, wurde teilweise übermalt. Dass man eine Familie mit Baby in ein solches Zimmer einquartiert, ist nicht tragbar. Nachdem alle krank wurden, hat man uns in ein „besseres“ Zimmer geupgraded - direkt unter einem der Hauptstränge der Lüftung. Das Zimmer hatte eine Küche, welche komplett nutzlos war (kein Geschirr, keine Utensilien) und diverse Teile wie bspw. Türgriffe und Spiegel sind lose. Armaturen verkalk und/oder oxidiert. Personal war teilweise sehr freundlich und aufmerksam, teilweise aber auch faul und abgelenkt. Die Leute von der Guest Experience und ganzen Promoter mit ihrem Gelabere rund um Melias Zweiklassen-Konzept („Red Level“, „Circle“) waren unausstehlich. Richtig unauthentisch, aufgesetzt und auf sehr unangenehme Art und Weise aufdringlich.

8

Patrick

Oct 24, 2025

·

Stayed 5 nights

Sehr sauber. Personal überall sehr freundlich. Hin und wieder jedoch nicht da wenn man es brauchte. Pool service klappte nicht. Abends im spezialitätenrestaurant kamen wir uns vergessen vor. In der ecke am spezial grill-kein service mehr.

6

Martha

Jan 29, 2025

·

Stayed 5 nights

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

10

Céline

Apr 30, 2023

·

Stayed 7 nights

Commençons par le moins bien, cela ira vite : il faut aimer la musique !! Omniprésente (même au petit déjeuner) et souvent trop forte. Transats peu confortables (on sent les barres sous la toile). Pas écolo du tout : changement des draps et serviettes tous les jours, ça c'est vraiment nullissime. Sinon, hôtel magnifique, peut-être le plus beau que nous ayons fait. Animations du soir en général de qualité. Piscine d'eau de mer GIGANTESQUE et superbe. Personnel hyper pro et sympa. Propreté irréprochable. Chambres grandes et tout confort (2 oreillers avec moelleux/fermeté différents). En prime, on y profite des couchers de soleil avec la piscine en 1er plan, la mer en 2nd...c'est de toute beauté !!

8

Stephan

Apr 8, 2025

·

Stayed 5 nights

Sehr gepflegte und hochwertige Unterkunft im Westen von Teneriffa

8

Michael John

Oct 3, 2023

·

Stayed 8 nights

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some sea view options. Several reviews mention dated furnishings, view allocation issues and occasional maintenance flaws.

Related guest reviews

8

Daniela

Dec 14, 2024

·

Stayed 9 nights

Nach wie vor unsere Lieblingsunterkunft in Alcala. Leider in die Jahre gekommen. Teilweise Möbel ziemlich veraltet in den Zimmern und im Speisesaal. Daher passt das Preis - Leistungs Verhältnis nicht mehr. Sonst alles super, Personal ausgesprochen hilfsbereit, egal um was es ging.

10

John

Feb 7, 2022

·

Stayed 8 nights

This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.

10

Aleksandra

Jul 26, 2025

·

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

4

Christina

Nov 7, 2023

·

Stayed 7 nights

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.

4

David

Nov 25, 2025

·

Stayed 7 nights

Zimmer hatte Schimmel, wurde teilweise übermalt. Dass man eine Familie mit Baby in ein solches Zimmer einquartiert, ist nicht tragbar. Nachdem alle krank wurden, hat man uns in ein „besseres“ Zimmer geupgraded - direkt unter einem der Hauptstränge der Lüftung. Das Zimmer hatte eine Küche, welche komplett nutzlos war (kein Geschirr, keine Utensilien) und diverse Teile wie bspw. Türgriffe und Spiegel sind lose. Armaturen verkalk und/oder oxidiert. Personal war teilweise sehr freundlich und aufmerksam, teilweise aber auch faul und abgelenkt. Die Leute von der Guest Experience und ganzen Promoter mit ihrem Gelabere rund um Melias Zweiklassen-Konzept („Red Level“, „Circle“) waren unausstehlich. Richtig unauthentisch, aufgesetzt und auf sehr unangenehme Art und Weise aufdringlich.

8

CECILE

Mar 25, 2023

·

Stayed 7 nights

Superbe hôtel, piscine fantastique, personnels des restaurants très professionnels et aimables, mais le service n'était pas à la hauteur d'un 5 étoiles. Supplément "vue sur mer" : notre chambre donnait sur un mur. Il fallait être sur le balcon et proche du mur pour voir la mer. Heureusement, nous avons pu changer de chambre et avoir un balcon en fer forgé permettant de voir vraiment le paysage. Bouteille d'eau minérale quotidienne en chambre payante pour les séjours en demi-pension SPA payant (80€ les 90 mn pour un couple) Piscine adulte : pas toujours quelqu'un au "pool conciergerie" pour vous donner une serviette ou vous rendre votre carte serviette Il devrait être mis en évidence sur le site qu'en demi-pension, plein de services ne sont pas inclus (parking à 12€ par jour, boissons des repas même l'eau, Spa, totalité des restaurants hors buffet). Le cadre est exceptionnel mais mauvais rapport qualité/prix

8

Marija

Aug 18, 2023

·

Stayed 4 nights

The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff.

10

Sarah

Sep 24, 2024

·

Stayed 7 nights

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated

10

Rachel

Feb 5, 2025

·

Stayed 5 nights

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

10

Anne

Jan 19, 2024

·

Stayed 5 nights

Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and welcoming, but service consistency varies. Guests cited slow check in or bar service, limited pool service, reservation hassles and occasional rudeness or upselling pressure.

Related guest reviews

10

Francesco

Oct 7, 2024

·

Stayed 2 nights

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

10

Maurizio

Nov 18, 2025

·

Stayed 7 nights

Struttura ampia e molto accogliente. Servizio di ottimo livello, personale professionale e preparato.

4

Liam

Aug 17, 2022

·

Stayed 8 nights

Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!

10

Maxine

Sep 11, 2023

·

Stayed 3 nights

The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.

4

David

Nov 25, 2025

·

Stayed 7 nights

Zimmer hatte Schimmel, wurde teilweise übermalt. Dass man eine Familie mit Baby in ein solches Zimmer einquartiert, ist nicht tragbar. Nachdem alle krank wurden, hat man uns in ein „besseres“ Zimmer geupgraded - direkt unter einem der Hauptstränge der Lüftung. Das Zimmer hatte eine Küche, welche komplett nutzlos war (kein Geschirr, keine Utensilien) und diverse Teile wie bspw. Türgriffe und Spiegel sind lose. Armaturen verkalk und/oder oxidiert. Personal war teilweise sehr freundlich und aufmerksam, teilweise aber auch faul und abgelenkt. Die Leute von der Guest Experience und ganzen Promoter mit ihrem Gelabere rund um Melias Zweiklassen-Konzept („Red Level“, „Circle“) waren unausstehlich. Richtig unauthentisch, aufgesetzt und auf sehr unangenehme Art und Weise aufdringlich.

8

Patrick

Oct 24, 2025

·

Stayed 5 nights

Sehr sauber. Personal überall sehr freundlich. Hin und wieder jedoch nicht da wenn man es brauchte. Pool service klappte nicht. Abends im spezialitätenrestaurant kamen wir uns vergessen vor. In der ecke am spezial grill-kein service mehr.

10

Helga

Mar 22, 2025

·

Stayed 7 nights

Excellent service and amenities. Beautiful property. Very friendly staff.

6

Dmitri A.

Nov 9, 2025

·

Stayed 8 nights

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

10

Rachel

Feb 5, 2025

·

Stayed 5 nights

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

2

Gauri

Oct 5, 2025

·

Stayed 4 nights

The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all

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AI-generated summary based on recent guest reviews

Location

Scenic oceanfront setting with sunsets, coastal walks and nearby coves or beaches; some local restaurants are within walking distance. The area is quiet with limited amenities, and trips to main resorts can require taxis.

Related guest reviews

10

Francesco

Oct 7, 2024

·

Stayed 2 nights

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

10

John

Feb 24, 2024

·

Stayed 4 nights

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

10

Jessica Lewis

Sep 19, 2025

·

Stayed 8 nights

Un lugar tranquilo y cálido donde relajarte disfrutando del atlantico en primera línea. Atardeceres ideales ☺️

10

Nicholas

Apr 11, 2024

·

Stayed 5 nights

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.

6

Dmitri A.

Nov 9, 2025

·

Stayed 8 nights

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

8

Stephan

Apr 8, 2025

·

Stayed 5 nights

Sehr gepflegte und hochwertige Unterkunft im Westen von Teneriffa

10

jayne

Jan 21, 2025

·

Stayed 7 nights

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

10

Rachel

Feb 5, 2025

·

Stayed 5 nights

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

8

Wendy

May 28, 2024

·

Stayed 5 nights

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

6

Everaud

Sep 2, 2024

·

Stayed 7 nights

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

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AI-generated summary based on recent guest reviews

Dining

Food feedback is mixed, from excellent variety and quality to very average or poor. Many report a frustrating reservation system, queues and all inclusive restrictions or surcharges (including limited menu items and water not included), with occasional pigeons at the buffet.

Related guest reviews

8

Remy

Oct 29, 2023

·

Stayed 7 nights

The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel

10

John

Feb 24, 2024

·

Stayed 4 nights

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

4

Tulio

Jan 5, 2026

·

Stayed 6 nights

Equipe mal treinada e confusa, reservaram a nossa mesa no restaurante errado e não conseguiram resolver a situação. O sistema de reserva de restaurantes do hotel só libera a reserva com 48h de antecedência, e alguns não tem disponibilidade, ou seja, nos primeiros dois dias da hospedagem não conseguimos reservar o restaurantes (e a reserva é obrigatória). Tinham muitas pombas no restaurante do buffet, que ficavam circulando entre as mesas e voando perto da comida. A qualidade da comida dos restaurantes, no geral, é ruim. Alguns funcionários são muito mal educados e grosseiros, principalmente a garçonete Nati do restaurante Agave. A sauna e a piscina do spa também só podem ser acessados pelos hóspedes mediante reserva, e só havia disponibilidade para 3 dias após a data solicitada. Alem disso, o hotel cobra para a utilização da sauna.

8

Chelsea Fagan

Oct 1, 2024

·

Stayed 6 nights

Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.

4

LAURA

Dec 4, 2024

·

Stayed 3 nights

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

10

Rachel

Feb 5, 2025

·

Stayed 5 nights

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

10

Nimalan

Dec 7, 2023

·

Stayed 4 nights

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

8

Wendy

May 28, 2024

·

Stayed 5 nights

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

8

Carlos

Aug 24, 2025

·

Stayed 5 nights

Ridiculous reservation system for the hotel restaurants. It simply does not work. Always says everything is fully booked and tables are empty. People make reservations and they don't use them. Doesn't say a lot about the kind of people that stay here.

6

Everaud

Sep 2, 2024

·

Stayed 7 nights

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $385	17 $466
18 $438	19 $436	20 $433	21 $444	22 $444	23 $748	24
25 $582	26 $581	27 $616	28 $630	29 $613	30 $538	31 $348

Su	Mo	Tu	We	Th	Fr	Sa
1 $291	2 $292	3 $305	4 $302	5 $302	6 $328	7 $326
8 $302	9 $301	10 $280	11 $279	12 $279	13 $316	14 $316
15 $279	16 $280	17 $304	18 $304	19 $207	20 $304	21 $304
22 $304	23 $304	24 $300	25 $304	26 $304	27 $263	28 $263
29 $263	30 $264

Gran Meliá Palacio de Isora Resort & Spa

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