Gran Meliá Palacio de Isora Resort & Spa

Name: Gran Meliá Palacio de Isora Resort & Spa
Address: Avenida Los Océanos s/n, Alcala, Guia de Isora, Canary Islands, Spain, Alcala, Canary Islands, ES
Price range: $260–$662 per night
Rating: 8.6

$486

/ night

Avg. for September

Gran Meliá Palacio de Isora Resort & Spa - Image 1

Gran Meliá Palacio de Isora Resort & Spa - Room

Gran Meliá Palacio de Isora Resort & Spa - View from room

Gran Meliá Palacio de Isora Resort & Spa - Reception

Prices for Gran Meliá Palacio de Isora Resort & Spa

Select dates to see prices and availability

$486

/ night

Avg. for September

Monthly average prices

Nightly prices at Gran Meliá Palacio de Isora Resort & Spa average $352 in June, the cheapest month, and $696 in February, the most expensive, based on the last 12 months.

Average nightly price at Gran Meliá Palacio de Isora Resort & Spa by month, last 12 months (USD)
Month	Average price
January	$514
February	$696
March	$585
April	$584
May	$364
June	$352
July	$363
August	$436
September	$486
October	$584
November	$516
December	$627

Most expensive: February (~$696)

Cheapest: June (~$352)

About this property

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, outdoor tennis courts, and a waterslide. This Mediterranean reso...

Amenities

Business amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Guia de Isora? This resort has 12917 square feet (1200 square meters) of space consisting of conference space and 15 meeting rooms. Self parking (subject to charges) is available onsite.

Dining

Enjoy international cuisine at Pangea Food Market, one of the resort's 9 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 5 bars/lounges, or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 604 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and bidets.

Location

Located in Guia de Isora, Gran Melia Palacio de Isora is on the boardwalk/promenade, a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. This beach resort is 4.2 mi (6.8 km) from Los Gigantes Beach.

What's nearby

Centro Cultural Alcalá(0.3 miles)
Tenerife Beaches(0.3 miles)
La Jaquita Beach(0.4 miles)
Alcala Beach(0.4 miles)
Playa de Baja Larga(0.6 miles)
Playa de los Topos(0.7 miles)
Playa la Carrera(0.9 miles)
Playa de Punta Blanca(0.9 miles)
Playa de los Tarajales(1.2 miles)
Playa de Fonsalía(1.6 miles)
El Varadero(1.7 miles)
Arena Beach(2 miles)
Playa San Juan(2.3 miles)
Playa Chica(2.6 miles)
Ocean Explorer(4.1 miles)
Tenerife South Airport (TFS)(23.4 miles)
La Gomera (GMZ)(62.4 miles)

Parking
Restaurant
Swimming pool
Business Center
Room Service
Valet Parking

Show all

Location

Avenida Los Océanos s/n, Alcala, Guia de Isora, Canary Islands, Spain

Centro Cultural Alcalá (0.3 miles)

Tenerife Beaches (0.3 miles)

La Jaquita Beach (0.4 miles)

Alcala Beach (0.4 miles)

Playa de Baja Larga (0.6 miles)

Playa de los Topos (0.7 miles)

More location info

Room options

Deluxe Family Room

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Deluxe Room

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Suite

Room details

1 King Bed

Sleeps 3

840 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Deluxe Room (Front Sea View 2+1)

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 2

635 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Red Level, Suite, Resort View

Room details

1 King Bed

and

1 Sofa Bed

Sleeps 3

840 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Deluxe Room (Front Sea View)

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

635 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Deluxe Room (2+1)

Room details

2 Twin Beds

and

1 Sofa Bed

1 King Bed

and

1 Sofa Bed

Sleeps 2

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Red Level Junior Suite Ocean Front

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Deluxe Resort View

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

581 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Red Level Master Suite 2 Bedrooms Resort View

Room details

1 King Bed

and

2 Twin Beds

Sleeps 6

1421 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Red Level Junior Suite Ocean Front (2+1)

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 2

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Red Level Master Suite 2 Bedrooms Ocean View

Room details

1 King Bed

and

2 Twin Beds

Sleeps 6

1421 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Two Bedroom Master Suite

Room details

1 King Bed

2 Twin Beds

, and

1 Sofa Bed

Sleeps 6

1421 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Deluxe Room, Partial Ocean View

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 3

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Deluxe Resort View (2+1)

Room details

1 King Bed

and

1 Sofa Bed

2 Twin Beds

and

1 Sofa Bed

Sleeps 2

581 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Suite (2+2)

Room details

1 King Bed

and

1 Sofa Bed

Sleeps 2

840 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Red Level Suite Ocean View

Room details

1 King Bed

and

1 Sofa Bed

Sleeps 3

854 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Deluxe Family Room (2+2)

Room details

1 King Bed

1 Twin Bed

, and

1 Sofa Bed

2 Twin Beds

1 Twin Bed

, and

1 Sofa Bed

Sleeps 2

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Red Level Suite Ocean View (2+2)

Room details

1 King Bed

and

1 Sofa Bed

Sleeps 2

840 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Suite (2+1)

Room details

1 King Bed

and

1 Sofa Bed

Sleeps 2

840 ft²

Balcony or Terrace

Separate Dining Area

Air Conditioning

Wi-Fi (Free)

Separate Living Room

Indoor Private Spa Tub

Private Spa Tub

Deluxe Room Partial Sea View (2+1)

Room details

2 Twin Beds

and

1 Sofa Bed

1 King Bed

and

1 Sofa Bed

Sleeps 2

581 ft²

Balcony or Terrace

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Guest reviews of Gran Meliá Palacio de Isora Resort & Spa

8.6

Fabulous

Based on 857 verified reviews

Who stays here?

Business

Couple

56%

Family

36%

Group

Solo

What guests think

AI-generated summary based on recent guest reviews

At Gran Melia Palacio de Isora Resort & Spa, travellers praise the stunning oceanfront setting, expansive pools and generally friendly staff, while recurring frustrations include the restaurant reservation system, queuing at meals and all‑inclusive rules with extra charges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Opinions on food vary widely, from excellent variety and quality to bland or poor, and many found specialty restaurants hard to book. Rooms are spacious and comfortable for many, though several noted dated furnishings, maintenance problems or occasional damp and mold. The location is scenic and relaxing, but nearby options are limited and some guests relied on taxis or ate in town. Expect a beautiful, resort-style stay with standout pools, tempered by booking hurdles and uneven consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Standout pools (including a large saltwater/infinity) and attractive grounds, plus evening entertainment and a small but adequate gym. The spa is good but often needs advance booking and extra fees, and poolside drink service is limited or absent.

Related guest reviews

Francesco

Oct 7, 2024

Stayed 2 nights

I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen. What could have improved: Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service. I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.

Aleksandra

Jul 26, 2025

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

Translate

Andrea

Dec 21, 2024

Stayed 7 nights

Schönes Design des Hotels, tolle Pools leider ist der Infinity sehr kühl, gutes Essen, man kann zwischen Buffet und Restaurant wählen, Meeresbuchten und kleiner Strand direkt vor dem Hotel, leider viele Mängel für ein 5 Sterne Hotel , wie kaputte Fließe in der Dusche, der Boden draußen im Restaurant weißt viele Mängel auf, die Liegen sehen nicht schön aus und leider hat es Feuchtigkeitsprobleme und es hat stellenweise gerochen

Translate

CECILE

Mar 25, 2023

Stayed 7 nights

Superbe hôtel, piscine fantastique, personnels des restaurants très professionnels et aimables, mais le service n'était pas à la hauteur d'un 5 étoiles. Supplément "vue sur mer" : notre chambre donnait sur un mur. Il fallait être sur le balcon et proche du mur pour voir la mer. Heureusement, nous avons pu changer de chambre et avoir un balcon en fer forgé permettant de voir vraiment le paysage. Bouteille d'eau minérale quotidienne en chambre payante pour les séjours en demi-pension SPA payant (80€ les 90 mn pour un couple) Piscine adulte : pas toujours quelqu'un au "pool conciergerie" pour vous donner une serviette ou vous rendre votre carte serviette Il devrait être mis en évidence sur le site qu'en demi-pension, plein de services ne sont pas inclus (parking à 12€ par jour, boissons des repas même l'eau, Spa, totalité des restaurants hors buffet). Le cadre est exceptionnel mais mauvais rapport qualité/prix

Translate

Patrick

Oct 24, 2025

Stayed 5 nights

Sehr sauber. Personal überall sehr freundlich. Hin und wieder jedoch nicht da wenn man es brauchte. Pool service klappte nicht. Abends im spezialitätenrestaurant kamen wir uns vergessen vor. In der ecke am spezial grill-kein service mehr.

Translate

jayne

Jan 21, 2025

Stayed 7 nights

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me

Alexander

Sep 24, 2024

Stayed 9 nights

Pool-Service would be nice.

Nimalan

Dec 7, 2023

Stayed 4 nights

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

Cindy

Mar 31, 2025

Stayed 7 nights

Sehr schöne und gepflegte Hotelanlage, mit abwechslungsreichen Speisen- und Aktivitätsangeboten. Wunderschöner riesiger Salzwasserpool.

Translate

Everaud

Sep 2, 2024

Stayed 7 nights

You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet. There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found the property and rooms very clean. Others reported damp or mold smells and occasional pests, alongside visible wear in places, so standards feel inconsistent.

Related guest reviews

Aleksandra

Jul 26, 2025

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

Translate

Andrea

Dec 21, 2024

Stayed 7 nights

Translate

odelia

Oct 17, 2022

Stayed 4 nights

Rooms smell from mold. I asked to get a better room. The hotel charged me 30 euro per night for an upgrade and gave me a room close to room 510 which is being renovated with drilling terrible noise every day until 6pm. After I complained We were upgraded to a good room but I had to pack everything and move. Food is not tasty at all. You get one free bottle of water in your room at the first day. No place to fill up water. You have to buy water at the hotel and it’s expensive. Big conferences guests -get priority. Red level guests gets priority. You constantly feel like second best in every aspect-unless you belong to those groups. Main swimming pool is huge and with salty water but it didn’t look clean to me My daughter had to move 3 times to 3 different rooms and never got a smell free room. She also paid for an upgrade. When you move a room the front desk promise to make sure your suitcase will be moved to the new room. My daughter. waited about 2 hours in her room for her staff and only at 7:30 pm got them after many requests and arguments with front desk guy. I felt that nobody really cares about the well-being of the regular clients and the only aim of the staff is getting more money from the clients . The impressive high ceilings , plastic sofas, white suits of the staff could not make us feel better. We were waiting for the moment to get out from this hotel.

Christina

Nov 7, 2023

Stayed 7 nights

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.

David

Nov 25, 2025

Stayed 7 nights

Zimmer hatte Schimmel, wurde teilweise übermalt. Dass man eine Familie mit Baby in ein solches Zimmer einquartiert, ist nicht tragbar. Nachdem alle krank wurden, hat man uns in ein „besseres“ Zimmer geupgraded - direkt unter einem der Hauptstränge der Lüftung. Das Zimmer hatte eine Küche, welche komplett nutzlos war (kein Geschirr, keine Utensilien) und diverse Teile wie bspw. Türgriffe und Spiegel sind lose. Armaturen verkalk und/oder oxidiert. Personal war teilweise sehr freundlich und aufmerksam, teilweise aber auch faul und abgelenkt. Die Leute von der Guest Experience und ganzen Promoter mit ihrem Gelabere rund um Melias Zweiklassen-Konzept („Red Level“, „Circle“) waren unausstehlich. Richtig unauthentisch, aufgesetzt und auf sehr unangenehme Art und Weise aufdringlich.

Translate

Patrick

Oct 24, 2025

Stayed 5 nights

Translate

Martha

Jan 29, 2025

Stayed 5 nights

The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.

Céline

Apr 30, 2023

Stayed 7 nights

Commençons par le moins bien, cela ira vite : il faut aimer la musique !! Omniprésente (même au petit déjeuner) et souvent trop forte. Transats peu confortables (on sent les barres sous la toile). Pas écolo du tout : changement des draps et serviettes tous les jours, ça c'est vraiment nullissime. Sinon, hôtel magnifique, peut-être le plus beau que nous ayons fait. Animations du soir en général de qualité. Piscine d'eau de mer GIGANTESQUE et superbe. Personnel hyper pro et sympa. Propreté irréprochable. Chambres grandes et tout confort (2 oreillers avec moelleux/fermeté différents). En prime, on y profite des couchers de soleil avec la piscine en 1er plan, la mer en 2nd...c'est de toute beauté !!

Translate

Stephan

Apr 8, 2025

Stayed 5 nights

Sehr gepflegte und hochwertige Unterkunft im Westen von Teneriffa

Translate

Michael John

Oct 3, 2023

Stayed 8 nights

Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some sea view options. Several reviews mention dated furnishings, view allocation issues and occasional maintenance flaws.

Related guest reviews

Daniela

Dec 14, 2024

Stayed 9 nights

Nach wie vor unsere Lieblingsunterkunft in Alcala. Leider in die Jahre gekommen. Teilweise Möbel ziemlich veraltet in den Zimmern und im Speisesaal. Daher passt das Preis - Leistungs Verhältnis nicht mehr. Sonst alles super, Personal ausgesprochen hilfsbereit, egal um was es ging.

Translate

John

Feb 7, 2022

Stayed 8 nights

This was our second stay here and I am happy to report it is as good as the first time. Gran Melia is a large and very comfortable hotel. 4 excellent restuarants were available to us during our stay, and there are others during busier time. The food and service are superb. The room is big and comfortable with a terrace looking out at the sea-worth paying extra for, if you can. All staff are very friendly and welcoming. I would happily return here and strongly recommend this place.

Aleksandra

Jul 26, 2025

Stayed 9 nights

Hôtel incroyable, belles chambres spacieuses et propres, piscines et alentours superbes. Les animations en soirée sont vraiment top.

Translate

Christina

Nov 7, 2023

Stayed 7 nights

Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.

David

Nov 25, 2025

Stayed 7 nights

Translate

CECILE

Mar 25, 2023

Stayed 7 nights

Translate

Marija

Aug 18, 2023

Stayed 4 nights

The room was quiet but every thing is a little worn out. No view that was promised by seller. Very bad communication with stuff.

Sarah

Sep 24, 2024

Stayed 7 nights

Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated

Rachel

Feb 5, 2025

Stayed 5 nights

I have just returned from a 5 night winter break here. I have travelled extensively but this hotel is up there with some of the best i have stayed in, certainly in Europe. The staff were all extremely polite friendly and professional. The pools and grounds were beautiful, but the town outside tge horel was very limited. We decided to upgrade to all inclusive on arrival which i would recommend due to the local town being limited for dining options. The dining on offer at the hotel was absolutely great and i couldnt fault it at all. The roon was spacious and clean but a little tired looking. I would have expected more minibqr items to be included with AI. The hitel is expensive but tge quality was spot on. We had the most relaxing lovely holiday

Anne

Jan 19, 2024

Stayed 5 nights

Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and welcoming, but service consistency varies. Guests cited slow check in or bar service, limited pool service, reservation hassles and occasional rudeness or upselling pressure.

Related guest reviews

Francesco

Oct 7, 2024

Stayed 2 nights

Maurizio

Nov 18, 2025

Stayed 7 nights

Struttura ampia e molto accogliente. Servizio di ottimo livello, personale professionale e preparato.

Translate

Liam

Aug 17, 2022

Stayed 8 nights

Very Disappointing stay, some staff were very rude. Every single meal requires booking a reservation, which is frustrating to have to schedule your entire day around eating. Water leaked through our ceiling into our room. Mini bar re stocking staff would enter into the room without knocking! Our little girl had a glass water bottle dropped over her in the restaurant L’olio ( no one came over to assist or offer towels to dry our 5 year old girl, they simply cleaned the smashed glass on the floor & left) In the evening if you don’t get to the plaza early and get a table you will struggle to order a drink! (Table service only) With our all inclusive package we was lucky to get 2 drinks in the evening. For an all inclusive package there was a lot of supplemental charges ( very clever from the hotel business perspective & certainly not for the consumer!) The only positive, the food was great a credit to the chefs! However would not visit again in the future!

Maxine

Sep 11, 2023

Stayed 3 nights

The hotel and grounds are beautifully maintained, with lovely garden areas. All the staff are friendly and very helpful. The food in the restaurants, including the buffet style restaurant, is 5 star throughout. I think they have every cuisine you could possibly want and the quality is top notch. The only negative I can think of is that the evening bar service can be slow, but that’s not because of the staff. They are working hard to keep up, but the ratio of customers to bar staff wasn’t quite right, which often lead to lots of people waiting to be served. That said, I wouldn’t hesitate to recommend this hotel.

David

Nov 25, 2025

Stayed 7 nights

Translate

Patrick

Oct 24, 2025

Stayed 5 nights

Translate

Helga

Mar 22, 2025

Stayed 7 nights

Excellent service and amenities. Beautiful property. Very friendly staff.

Dmitri A.

Nov 9, 2025

Stayed 8 nights

Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.

Rachel

Feb 5, 2025

Stayed 5 nights

Gauri

Oct 5, 2025

Stayed 4 nights

The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Scenic oceanfront setting with sunsets, coastal walks and nearby coves or beaches; some local restaurants are within walking distance. The area is quiet with limited amenities, and trips to main resorts can require taxis.

Related guest reviews

Francesco

Oct 7, 2024

Stayed 2 nights

John

Feb 24, 2024

Stayed 4 nights

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

Jessica Lewis

Sep 19, 2025

Stayed 8 nights

Un lugar tranquilo y cálido donde relajarte disfrutando del atlantico en primera línea. Atardeceres ideales ☺️

Translate

Nicholas

Apr 11, 2024

Stayed 5 nights

Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.

Dmitri A.

Nov 9, 2025

Stayed 8 nights

Stephan

Apr 8, 2025

Stayed 5 nights

Sehr gepflegte und hochwertige Unterkunft im Westen von Teneriffa

Translate

jayne

Jan 21, 2025

Stayed 7 nights

Rachel

Feb 5, 2025

Stayed 5 nights

Wendy

May 28, 2024

Stayed 5 nights

A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away. It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated. However the resort is lovely.

Everaud

Sep 2, 2024

Stayed 7 nights

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food feedback is mixed, from excellent variety and quality to very average or poor. Many report a frustrating reservation system, queues and all inclusive restrictions or surcharges (including limited menu items and water not included), with occasional pigeons at the buffet.

Related guest reviews

Remy

Oct 29, 2023

Stayed 7 nights

The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel

John

Feb 24, 2024

Stayed 4 nights

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.

Tulio

Jan 5, 2026

Stayed 6 nights

Equipe mal treinada e confusa, reservaram a nossa mesa no restaurante errado e não conseguiram resolver a situação. O sistema de reserva de restaurantes do hotel só libera a reserva com 48h de antecedência, e alguns não tem disponibilidade, ou seja, nos primeiros dois dias da hospedagem não conseguimos reservar o restaurantes (e a reserva é obrigatória). Tinham muitas pombas no restaurante do buffet, que ficavam circulando entre as mesas e voando perto da comida. A qualidade da comida dos restaurantes, no geral, é ruim. Alguns funcionários são muito mal educados e grosseiros, principalmente a garçonete Nati do restaurante Agave. A sauna e a piscina do spa também só podem ser acessados pelos hóspedes mediante reserva, e só havia disponibilidade para 3 dias após a data solicitada. Alem disso, o hotel cobra para a utilização da sauna.

Translate

Chelsea Fagan

Oct 1, 2024

Stayed 6 nights

Just had a great week at this hotel - beautiful hotel with a great view. Entertainment was spot on with something different every night, which really bought everyone together. The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views. We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday). All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!) Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience. When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive). This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame. If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.

LAURA

Dec 4, 2024

Stayed 3 nights

Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.

Rachel

Feb 5, 2025

Stayed 5 nights

Nimalan

Dec 7, 2023

Stayed 4 nights

Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.

Wendy

May 28, 2024

Stayed 5 nights

Carlos

Aug 24, 2025

Stayed 5 nights

Ridiculous reservation system for the hotel restaurants. It simply does not work. Always says everything is fully booked and tables are empty. People make reservations and they don't use them. Doesn't say a lot about the kind of people that stay here.

Everaud

Sep 2, 2024

Stayed 7 nights

Was this helpful?

AI-generated summary based on recent guest reviews

Shareen

May 18, 2026

Stayed 2 nights

The hotel was stunning everywhere was nice and clean, only thing I experienced was lack of vegetarian or continental options

John

Apr 23, 2026

Stayed 5 nights

We have stayed here many times before but this was the first time we were disappointed with our visit. The property itself is good with comfortable rooms and a lovely outdoor pool. However, the service fell below what we would expect at this price point and based on our previous experiences. Each day at breakfast, we were not offered coffee as before, and had to make it ourselves. At one evening meal, we had to get a high chair for our baby ourselves despite asking the staff for it 3 times. I had arranged with the staff for a cake and candle for my wife's birthday in advance and this did not happen. I brought this to guest experience the next day who promised they would make sure it happened that night. It did not. We brought up all these issues on check out and were promised a phone call from a manager that day which again did not happen. We were left very disappointed with the level of service from an expensive resort and we will not be going back.

Amirpouya

Mar 21, 2026

Stayed 6 nights

Staff are super kind Room was clean Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay

Jane

Mar 7, 2026

Stayed 4 nights

Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!

Dominika

Dec 24, 2025

Stayed 4 nights

Fine resort, just uncomfortable beds

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Gran Meliá Palacio de Isora Resort & Spa

Is parking available at the property?

Self parking is available on-site for a fee of EUR 15 per day. Valet parking services are also offered.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 25 for adults and EUR 10 for children.

Does the property allow pets?

Pets are allowed with a fee of EUR 80 per pet, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

What accessibility features does the property offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. Guests are encouraged to contact the property for further details.

Where is the property located in relation to key landmarks?

The property is located on the boardwalk in Guia de Isora, just a 1-minute drive from Alcala Beach and 8 minutes from Los Gigantes Marina. It is approximately 4.2 miles (6.8 km) from Los Gigantes Beach.

What type of swimming pools are available at the property?

The property features three outdoor pools, including a children's pool and an outdoor heated pool. There are also indoor and rooftop pools available.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Have a question?

Instant AI responses are based on hotel information

Considering this hotel for your Alcala trip?

What do room rates typically look like at Gran Meliá Palacio de Isora Resort & Spa in Alcala?

Over the next 60–90 days, room rates at Gran Meliá Palacio de Isora Resort & Spa in Alcala typically land around $340 a night for two guests, ranging from $287 to $361 on peak dates.

When is the quietest time to visit Gran Meliá Palacio de Isora Resort & Spa in Alcala?

If you prefer fewer crowds, visit Gran Meliá Palacio de Isora Resort & Spa in Alcala in June, which is the quietest month; October is the busiest time of year for demand.

Which month has the lowest rates at Gran Meliá Palacio de Isora Resort & Spa in Alcala?

June is the cheapest month to stay at Gran Meliá Palacio de Isora Resort & Spa in Alcala, averaging $376 a night; February is the priciest month, averaging $743.

What nearby attractions and travel styles suit Gran Meliá Palacio de Isora Resort & Spa in Alcala?

Set in the Canary Islands, Gran Meliá Palacio de Isora Resort & Spa in Alcala sits close to Tenerife Beaches, Playa San Juan and La Jaquita Beach, making it ideal for beachside days and outdoor activities. The hotel also appeals to couples and families and leans into Beach / Coast and Spa / Relaxation themes.

How do this hotel's rates compare with other hotels in Alcala?

Gran Meliá Palacio de Isora Resort & Spa in Alcala is cheaper than 3 of 17 comparable hotels nearby, with a typical median of $431 a night versus about $302 for peers.

How does the nightly price at Gran Meliá Palacio de Isora Resort & Spa in Alcala compare to recent weeks?

The current price at Gran Meliá Palacio de Isora Resort & Spa in Alcala is $277 per night for 2 guests, which is low for this hotel: about 30% below its $386 average over the last 60 days. Most nights over that period fell between $293 and $761.

Prices for upcoming dates

September 2026

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $662	21 $278	22 $278	23 $270	24 $270	25 $465	26 $427
27 $269	28 $262	29 $267	30 $267

October 2026

Cheaper

Pricier

Average nightly price across deals, with taxes & fees.

Prices in USD for 2 guests, updated daily.

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Reservations are required for massage services. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
Self parking fee: EUR 15 per day
Pet fee: EUR 80 per pet, per day
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Su	Mo	Tu	We	Th	Fr	Sa
				1 $262	2 $282	3 $341
4 $260	5 $265	6 $264	7 $265	8 $265	9 $596	10
11 $649	12 $320	13 $320	14 $320	15 $320	16 $364	17 $493
18 $380	19 $380	20 $380	21 $389	22 $388	23	24
25 $527	26 $527	27 $529	28 $529	29 $373	30 $334	31 $324