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Hotel Umu

$83

/ night

Avg. for September

Hotel Umu - Image 1

Hotel Umu - Room

Hotel Umu - Room

Hotel Umu - Reception

Hotel Umu - Bathroom

Prices for Hotel Umu

Select dates to see prices and availability

$83

/ night

Avg. for September

Monthly average prices

Nightly prices at Hotel Umu average $77 in December, the cheapest month, and $91 in March, the most expensive, based on the last 12 months.

Average nightly price at Hotel Umu by month, last 12 months (USD)
Month	Average price
January	$83
February	$85
March	$91
April	$86
May	$83
June	$87
July	$87
August	$85
September	$83
October	$85
November	$89
December	$77

Most expensive: March (~$91)

Cheapest: December (~$77)

About this property

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Parking
Non-Smoking Rooms
Business Center
Room Service
Housekeeping
Banquet Facilities

Location

Av. Bernardo Santareno, 38, Cidade de Santarém, Santarém, Portugal

Garden of the Republic (0.7 miles)

Convento de São Francisco (0.8 miles)

Igreja do Seminario (0.8 miles)

Igreja da Santa Clara (0.9 miles)

Torre das Cabacas (1.1 miles)

Igreja da Graca (1.1 miles)

More location info

Room options

4

Superior Single Room

Room details

1 Twin Bed

129 ft²

Air Conditioning

Heating

Wi-Fi (Free)

6

Superior Twin Room

Room details

2 Twin Beds

Sleeps 2

161 ft²

Air Conditioning

Heating

Wi-Fi (Free)

3

Standard Single Room

Room details

1 Twin Bed

129 ft²

Air Conditioning

Heating

Wi-Fi (Free)

3

Standard Twin Room, 2 Twin Beds

Room details

2 Twin Beds

Sleeps 2

161 ft²

Air Conditioning

Heating

Wi-Fi (Free)

Guest reviews of Hotel Umu

7.8

Good

Based on 1,680 verified reviews

Who stays here?

Business

28%

Couple

21%

Family

17%

Group

18%

Solo

13%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Hotel Umu comes through as a modest, somewhat dated option with notably friendly front desk and breakfast staff, generally well liked breakfasts, and mixed room experiences, while its less central location and occasional noise draw some criticism.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Across recent reviews, Hotel Umu comes through as a modest, somewhat dated option with notably friendly front desk and breakfast staff, generally well liked breakfasts, and mixed room experiences, while its less central location and occasional noise draw some criticism.

Rooms are frequently described as basic and worn, with very small showers and occasional maintenance issues; some guests also note limited outlets or nonworking TVs, while others mention comfortable beds. Parking can be limited, sometimes requiring street parking, though some travelers appreciated free spaces when available. Overall, it suits short, no frills stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is available but can be limited, sometimes requiring street parking; a few travelers mentioned free spots when available.

Related guest reviews

8

Joao

Aug 25, 2024

·

Stayed 1 night

Instalações algo antigas, na minha opinião a necessitar de uma remodelação. Comodidades básicas para passar uma noite

Instalações algo antigas, na minha opinião a necessitar de uma remodelação. Comodidades básicas para passar uma noite

8

Chantal

Sep 10, 2024

·

Stayed 1 night

Stationnement limité, obligation de se stationner dans la rue et rue bondée de voitures car hôtel entouré de bloc appartement et de magasins

Stationnement limité, obligation de se stationner dans la rue et rue bondée de voitures car hôtel entouré de bloc appartement et de magasins

6

JUDITH

Jan 4, 2026

·

Stayed 2 nights

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

10

Wouter

Jul 31, 2023

·

Stayed 3 nights

Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??

Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??

10

GONZALO

Jun 16, 2025

·

Stayed 1 night

a bit old in infraestructure and lack of plugs for work in the room

a bit old in infraestructure and lack of plugs for work in the room

4

Henrique

Oct 4, 2025

·

Stayed 1 night

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

8

Russell

Mar 24, 2024

·

Stayed 1 night

Only this was spa is offsite

Only this was spa is offsite

10

Ariel

Aug 10, 2023

·

Stayed 2 nights

Buen hotel. Bien ubicado y con parking gratis.

Buen hotel. Bien ubicado y con parking gratis.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: some guests found rooms and linens clean, while others reported dirty carpets, bathroom grime, or occasional odors.

Related guest reviews

10

FEDERICO

Aug 2, 2023

·

Stayed 1 night

Ottimo hotel, pulito. Tenuto bene

Ottimo hotel, pulito. Tenuto bene

6

Andreas

Mar 12, 2022

·

Stayed 1 night

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

10

Michele

Feb 20, 2026

·

Stayed 1 night

Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo

Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo

8

Linda

Oct 22, 2023

·

Stayed 2 nights

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

4

Luis

Feb 28, 2025

·

Stayed 1 night

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

10

Wouter

Jul 31, 2023

·

Stayed 3 nights

Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??

Has all necessities, plenty hot water ,clean bed linnen , good airco. Clean room. Cheap until the pope arrived ,priced doubled !!??

4

Joaquim

Dec 20, 2024

·

Stayed 1 night

Cet hotel a grand besoin d etre rénové Moquette sale et vieille dans les chambres, fenêtres d un autre temps et salle de bain a revoir.

Cet hotel a grand besoin d etre rénové Moquette sale et vieille dans les chambres, fenêtres d un autre temps et salle de bain a revoir.

4

alzira

Oct 14, 2024

·

Stayed 5 nights

The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You

The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You

6

Michel

Nov 12, 2023

·

Stayed 1 night

Hotel propre mais très bruyant.

Hotel propre mais très bruyant.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally basic and worn, with very small showers and occasional maintenance issues; some guests also note limited outlets or nonworking TVs, while others mention comfortable beds.

Related guest reviews

4

Michael

May 16, 2024

·

Stayed 1 night

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

6

Alvaro

Aug 10, 2025

·

Stayed 1 night

Mejorar el baño, arreglar defectos del baño

Mejorar el baño, arreglar defectos del baño

6

Marcos

Jan 31, 2025

·

Stayed 1 night

El colchón no era muy cómodo, las instalaciones me parecieron un poco anticuadas.

El colchón no era muy cómodo, las instalaciones me parecieron un poco anticuadas.

6

JUDITH

Jan 4, 2026

·

Stayed 2 nights

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

8

Jose

Dec 28, 2023

·

Stayed 3 nights

The new rooms maybe be better in quality

The new rooms maybe be better in quality

4

Luis

Feb 28, 2025

·

Stayed 1 night

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

10

GONZALO

Jun 16, 2025

·

Stayed 1 night

a bit old in infraestructure and lack of plugs for work in the room

a bit old in infraestructure and lack of plugs for work in the room

4

Henrique

Oct 4, 2025

·

Stayed 1 night

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

10

jose

Aug 17, 2025

·

Stayed 1 night

Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.

Nice hotel worth the price. Rooms have older style vibe. Bed is comfortable.

6

Francesco

Nov 28, 2025

·

Stayed 1 night

Camera vecchia. Doccia pessima

Camera vecchia. Doccia pessima

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AI-generated summary based on recent guest reviews

Service

Service is broadly praised for friendliness and helpfulness, with staff sometimes assisting early departures; a few guests reported inflexibility or poor complaint handling.

Related guest reviews

4

Michael

May 16, 2024

·

Stayed 1 night

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

6

Andreas

Mar 12, 2022

·

Stayed 1 night

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

8

Dália

Mar 24, 2025

·

Stayed 1 night

Colaboradores excepcionais, amáveis e gentis.

Colaboradores excepcionais, amáveis e gentis.

8

Linda

Oct 22, 2023

·

Stayed 2 nights

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

6

jose manuel

Aug 12, 2025

·

Stayed 1 night

El hotel esta bien, hace años que lo visito y me gusta , pero me parece de muy poca clase por no decir otra cosa que cobren la botella de agua grande a 4€. Cuando me iba a dormir pedi una en recepcion y eso me querian cobrar 4 €. Logicamente le dije a las chicas que me parecia un robo y fui a coger la que tenia en mi coche. Creo que es abusivo cobrar esa cantidad por algo que es necesario. El personal muy correcto siempre.

El hotel esta bien, hace años que lo visito y me gusta , pero me parece de muy poca clase por no decir otra cosa que cobren la botella de agua grande a 4€. Cuando me iba a dormir pedi una en recepcion y eso me querian cobrar 4 €. Logicamente le dije a las chicas que me parecia un robo y fui a coger la que tenia en mi coche. Creo que es abusivo cobrar esa cantidad por algo que es necesario. El personal muy correcto siempre.

6

JUDITH

Jan 4, 2026

·

Stayed 2 nights

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

8

Stefan

Jun 20, 2025

·

Stayed 1 night

Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.

Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.

10

Stella

Oct 6, 2025

·

Stayed 1 night

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

10

Joao Marcos

Oct 31, 2025

·

Stayed 1 night

Atendimento da equipe

Atendimento da equipe

10

Iago

Jan 6, 2024

·

Stayed 1 night

Amabilidad del personal, buen desayuno y buena relación calidad/ precio

Amabilidad del personal, buen desayuno y buena relación calidad/ precio

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AI-generated summary based on recent guest reviews

Location

Location is less central, with hills, traffic noise, or reliance on taxis or cars noted by several guests; others still found the area pleasant or convenient.

Related guest reviews

10

Fatima

Jan 29, 2024

·

Stayed 1 night

Gostei muito do quarto e do pequeno almoço. Está bem localizado e numa zona agradável.

Gostei muito do quarto e do pequeno almoço. Está bem localizado e numa zona agradável.

4

Michael

May 16, 2024

·

Stayed 1 night

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.

6

Andreas

Mar 12, 2022

·

Stayed 1 night

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

Kein entgegenkommen beim check in. Zimner und Sauberkeit okay. Lage unattraktiv im Wohn- und Industriegebiet, nur für pkw geeignet, da öpnv ungünstig.

8

Stefan

Jun 20, 2025

·

Stayed 1 night

Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.

Das Hotel liegt etwas außerhalb vom Zentrum, das hatten wir allerdings im Vorfeld gewusst. Preis-Leistungsverhältnis war gut. Sehr nettes Personal an der Rezeption.

10

Ariel

Aug 10, 2023

·

Stayed 2 nights

Buen hotel. Bien ubicado y con parking gratis.

Buen hotel. Bien ubicado y con parking gratis.

8

Eldo

Dec 15, 2021

·

Stayed 2 nights

This was a fine place to stay. It was a little out of the core area of the city and required some hill climbing or a 6€ cab fare into the old town, and a longer ride to the train station. However, this hotel offered a more competitive room price to make up for the less convenient location.

This was a fine place to stay. It was a little out of the core area of the city and required some hill climbing or a 6€ cab fare into the old town, and a longer ride to the train station. However, this hotel offered a more competitive room price to make up for the less convenient location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and variety, and staff support early starts; a few guests found it lacking or disliked the paid coffee.

Related guest reviews

10

Fatima

Jan 29, 2024

·

Stayed 1 night

Gostei muito do quarto e do pequeno almoço. Está bem localizado e numa zona agradável.

Gostei muito do quarto e do pequeno almoço. Está bem localizado e numa zona agradável.

10

Michele

Feb 20, 2026

·

Stayed 1 night

Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo

Tudo maravilhoso, limpo, confortável, café da manhã excelente. Valeu cada centavo

8

Linda

Oct 22, 2023

·

Stayed 2 nights

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

Kamer was redelijk gedateerd, maar wel schoon. Ontbijt was prima. Personeel erg vriendelijk (vooral bij het ontbijt). Hotel is erg gehorig, maar wel op tijd stil.

10

Thomas

Jan 8, 2026

·

Stayed 3 nights

Le menu du petit-déjeuner était bon et varié

Le menu du petit-déjeuner était bon et varié

6

JUDITH

Jan 4, 2026

·

Stayed 2 nights

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

4

Luis

Feb 28, 2025

·

Stayed 1 night

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

The pictures shown are not updated. You should update your pictures as is not from years ago. This Hotel is old and outdated the beds are old and the mattress are very uncomfortable, the shower is terrible and small with a curtain not as shown on the photo at all , tv doesn’t work the room smells and it was extremely noisy from other rooms you can hear everything in other rooms, no coffee you have to pay for it and it’s terrible cold coffee, I didn’t even have breakfast, In my opinion this place is too expensive for what you getting.

10

Stella

Oct 6, 2025

·

Stayed 1 night

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

4

Henrique

Oct 4, 2025

·

Stayed 1 night

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

Os espaços comuns tais como receção, pequeno almoço, corredores eram razoaveis. O pequeno almoco deficiente (as 8h20 de sabado) O quarto muito "cansado" em especial a casa de banho e os colchões. A precisar de grande investimento no quarto. O quarto nem tem roupeiro. A classificação é muito próxima das 2*, valendo a receção 24h

8

Balark

Jul 3, 2023

·

Stayed 1 night

Um bom hotel para passar uma noite ou mais. Um pouco antiquado, mas tudo funcionando e com um bom café da manhã. Pelo preço, é excelente

Um bom hotel para passar uma noite ou mais. Um pouco antiquado, mas tudo funcionando e com um bom café da manhã. Pelo preço, é excelente

10

Iago

Jan 6, 2024

·

Stayed 1 night

Amabilidad del personal, buen desayuno y buena relación calidad/ precio

Amabilidad del personal, buen desayuno y buena relación calidad/ precio

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AI-generated summary based on recent guest reviews

8

Karolina

2 weeks ago

·

Stayed 3 nights

The room didn’t have the amenities announced. I missed a wardrobe or a place to hold the clothes, there wasn’t a safety locker in the room, no mini fridge or power charger close to the bed. Very good clean room, quiet, blackout, comfortable bed. Excellent staff, very friendly and helpful. The breakfast is not a buffet, but for me was more than enough. It had all that I wanted. The hotel is located in the down area of the city, very close to Supermarket, pharmacies, cafes and with easy access to bus and taxi services. For me the price is a bit high for what is offered. As the city has only 2 main hotels, they overpriced in both places. Even though, I do recommend this hotel.

The room didn’t have the amenities announced. I missed a wardrobe or a place to hold the clothes, there wasn’t a safety locker in the room, no mini fridge or power charger close to the bed. Very good clean room, quiet, blackout, comfortable bed. Excellent staff, very friendly and helpful. The breakfast is not a buffet, but for me was more than enough. It had all that I wanted. The hotel is located in the down area of the city, very close to Supermarket, pharmacies, cafes and with easy access to bus and taxi services. For me the price is a bit high for what is offered. As the city has only 2 main hotels, they overpriced in both places. Even though, I do recommend this hotel.

8

FIKRET

Aug 20, 2026

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Stayed 1 night

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10

Thuc

Apr 16, 2026

·

Stayed 1 night

Friendly staff

Friendly staff

6

JUDITH

Jan 4, 2026

·

Stayed 2 nights

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

The shower in my room was very tiny and there is no way of avoiding getting the bathroom floor wet. Probably why there's a drain in the bathroom floor. The night stand, shelves and suitcase stands look like someone built them from plain wood and put them in the room. No "real" furniture except for the very low beds. It'll do if you just need a place to sleep. However the complimentary breakfast was nice enough and they didn't throw you out before you were done eating. Staff were friendly and helpful. I suggest booking through Hotels.com for a better rate. The walk in rate is much more expensive which was unfortunate since we wanted to extend our stay. There is heat and a/c in the rooms.

10

Stella

Oct 6, 2025

·

Stayed 1 night

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

People working at the front desk were amazing. We have to check out earlier, before breakfast. They packed us togo lunch boxes and made fresh coffee at 6:45 am!

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

Check-in from 15:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about Hotel Umu

Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, subject to availability.

Are airport shuttle services available?

Yes, a roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer by contacting the hotel in advance.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so it is advisable to inquire directly with the hotel.

Where is the property located in relation to key landmarks?

The hotel is located in Santarém, within a 5-minute drive of Convento de São Francisco and Igreja da Santa Clara. It is approximately 1.5 miles from Igreja da Graca and Torre das Cabacas.

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