Meliá Casa Maya Cancún
US$ 243
/ noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 243
/ noite
Média para setembro
Média de preços por mês
Em Meliá Casa Maya Cancún, a diária custa em média US$ 243 no mês mais barato (setembro) e US$ 360 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 333 |
| fevereiro | US$ 360 |
| março | US$ 352 |
| abril | US$ 333 |
| maio | US$ 291 |
| junho | US$ 259 |
| julho | US$ 259 |
| agosto | US$ 320 |
| setembro | US$ 243 |
| outubro | US$ 260 |
| novembro | US$ 283 |
| dezembro | US$ 333 |
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set. · US$ 243
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Mais caro: fevereiro (aprox. US$ 360)
Mais barato: setembro (aprox. US$ 243)
Sobre esta propriedade
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, um parque aquático de cortesia e uma quadra de tênis externa. Esta propri...
Comodidades
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Você certamente vai curtir as instalações recreativas, como 2 piscinas externas, um parque aquático de cortesia e uma quadra de tênis externa. Esta propriedade também oferece Wi-Fi de cortesia, serviços de concierge e serviço de babá. Os hóspedes podem pegar o traslado local (sobretaxa) para as atrações da área.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e equipe multilíngue. Estacionamento grátis sem manobrista está disponível no local.
Jantar
Experimente pratos da culinária local no Merkado, um dos 4 restaurantes nesta propriedade. Precisa relaxar? Faça uma pausa para uma bebida refrescante em um dos 3 bares/lounges.
Quartos
Sinta-se em casa em um de nossos 260 quartos com frigobares e TVs de tela plana. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiros apresentam chuveiros, produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones e cafeteiras/chaleiras. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.
Localização
Em Cancun (na área de Zona Hotelera), Meliá Casa Maya Cancún está a 1 minutos de carro de Praia Langosta e a 6 minutos de Centro de Convenções de Cancun. Esta propriedade na praia fica a 7,9 km de Centro Comercial La Isla e a 8,4 km de Balsa Ultramar Puerto Juárez.
Lugares próximos
Lagoa Nichupté(0.1 milhas)
Praia Langosta(0.2 milhas)
Torre Escénica(0.6 milhas)
Praia Tortugas(0.8 milhas)
Teatro de Cancún(0.8 milhas)
Playa Tortugas(1.1 milhas)
Cancun Golf Club em Pok Ta Pok(1.6 milhas)
Playa Las Perlas(1.6 milhas)
Praia Ancha(2 milhas)
Shopping Plaza Caracol(2.2 milhas)
Puerto Cancun Marina Town Center(2.5 milhas)
Praia Caracol(2.7 milhas)
Terminal de Ferry UltraMar(2.8 milhas)
Centro de Convenções de Cancun(2.9 milhas)
Praia Gaviota Azul(3.1 milhas)
Aeroporto Internacional de Cancún (CUN)(17 milhas)
Aeroporto Int. Tulum (TQO)(109 milhas)
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Quadra de tênis
Localização
Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Estado de Quintana Roo, México
Lagoa Nichupté (0.1 milhas)
Praia Langosta (0.2 milhas)
Torre Escénica (0.6 milhas)
Praia Tortugas (0.8 milhas)
Teatro de Cancún (0.8 milhas)
Playa Tortugas (1.1 milhas)
Opções de quarto
4
Melia Suite Garden View with Balcony
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
872 ft²
VarandaAr condicionadoWi-Fi (gratuito)Berço(s) (grátis)
5
The Level, Quarto, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 3
441 ft²
Ar condicionadoWi-Fi (gratuito)Berço(s) (grátis)
5
Melia Room, Quarto, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 3
441 ft²
Ar condicionadoWi-Fi (gratuito)Berço(s) (grátis)
5
The Level, Quarto, sacada, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 3
517 ft²
Ar condicionadoWi-Fi (gratuito)Mini bar
6
The Level Suite Swim Up
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 4
872 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
4
Melia Room, Quarto, sacada, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 3
517 ft²
Ar condicionadoWi-Fi (gratuito)Mini bar
6
The Level, Suíte, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
872 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
7
The Level Grand Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Solteiro
Acomoda 8
1119 ft²
VarandaAr condicionadoWi-Fi (gratuito)Sala de estar separada
6
The Level Room Swim Up
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 3
441 ft²
Ar condicionadoWi-Fi (gratuito)Sala de estar separada
5
Melia Suite Ocean View
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
872 ft²
VarandaAr condicionadoWi-Fi (gratuito)Berço(s) (grátis)
Avaliações dos hóspedes
8.1
Muito bom
Com base em 4.156 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
35%
Famílias
46%
Grupos
13%
Viajantes individuais
2%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Viajantes dizem que o Meliá Casa Maya - Cancun - All Inclusive é um resort pequeno, voltado para famílias, à beira-mar, com quartos espaçosos e renovados, funcionários simpáticos, uma praia calma e propícia para nadar, e um parque aquático popular, mas com pouca variedade de restaurantes e alguns problemas de inconsistência no serviço ou na manutenção.
Leia maisIsso foi útil?
Opinião dos hóspedes
Viajantes dizem que o Meliá Casa Maya - Cancun - All Inclusive é um resort pequeno, voltado para famílias, à beira-mar, com quartos espaçosos e renovados, funcionários simpáticos, uma praia calma e propícia para nadar, e um parque aquático popular, mas com pouca variedade de restaurantes e alguns problemas de inconsistência no serviço ou na manutenção.
Muitas famílias apreciam o layout fácil, a piscina animada e o entretenimento diário. Várias avaliações observam que não há academia ou spa e que conseguir reservas para o jantar pode ser difícil. É adequado para famílias que buscam simplicidade em vez de amplitude.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Resort compacto com um parque aquático, piscina e praia bem avaliados; no entanto, não há academia ou spa, e o único bar ao ar livre e elevadores limitados podem causar esperas.
Avaliações dos hóspedes relacionadas
10
Melvin
18 de jul. de 2025
·
Hospedou-se por 4 noites
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
8
Angelica
18 de abr. de 2025
·
Hospedou-se por 4 noites
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
8
Yarilys
19 de jun. de 2025
·
Hospedou-se por 6 noites
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
8
Anubhav
16 de ago. de 2025
·
Hospedou-se por 4 noites
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
10
Louise
19 de jan. de 2025
·
Hospedou-se por 14 noites
No Gym. All else is great.
No Gym. All else is great.
10
Iryna
15 de jun. de 2025
·
Hospedou-se por 7 noites
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
4
Milos
19 de nov. de 2025
·
Hospedou-se por 3 noites
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
6
Nouman
10 de nov. de 2025
·
Hospedou-se por 6 noites
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
2
Janet
18 de jul. de 2025
·
Hospedou-se por 6 noites
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
8
Marcio
15 de jan. de 2025
·
Hospedou-se por 7 noites
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes acharam os quartos e as áreas comuns muito limpos, mas vários relataram odores mofados, mofo relacionado à umidade ou vazamentos e ocasionais falhas no fornecimento de água quente.
Avaliações dos hóspedes relacionadas
10
Stephen
16 de nov. de 2025
·
Hospedou-se por 8 noites
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
8
Antonia Estrada De
7 de ago. de 2025
·
Hospedou-se por 5 noites
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
6
Cordel Joy
15 de nov. de 2025
·
Hospedou-se por 5 noites
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
6
Stephanie
7 de jul. de 2025
·
Hospedou-se por 5 noites
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
10
Keliney
9 de jun. de 2025
·
Hospedou-se por 5 noites
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
4
Vilma A
9 de nov. de 2025
·
Hospedou-se por 6 noites
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Suleidy
21 de fev. de 2025
·
Hospedou-se por 4 noites
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
2
Paula
26 de dez. de 2024
·
Hospedou-se por 3 noites
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
10
Jeffrey R
30 de out. de 2025
·
Hospedou-se por 6 noites
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
10
Nicole Annette
26 de ago. de 2025
·
Hospedou-se por 7 noites
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos e suítes são novos, muito espaçosos e oferecem ótimas vistas para o oceano; alguns hóspedes mencionaram acessórios de banheiro datados, problemas ocasionais com o ar condicionado ou manutenção e ruído devido ao movimento dos móveis.
Avaliações dos hóspedes relacionadas
8
Daniel
8 de fev. de 2026
·
Hospedou-se por 6 noites
Me encantaron las habitaciones muy grandes y con una súper vista .
Me encantaron las habitaciones muy grandes y con una súper vista .
10
Regan
21 de abr. de 2025
·
Hospedou-se por 6 noites
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
10
Antonietta
9 de nov. de 2025
·
Hospedou-se por 5 noites
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
10
Adam
1 de abr. de 2025
·
Hospedou-se por 4 noites
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
6
Stephanie
7 de jul. de 2025
·
Hospedou-se por 5 noites
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
8
Niki
28 de jan. de 2025
·
Hospedou-se por 6 noites
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
8
YESSENIA
29 de jul. de 2025
·
Hospedou-se por 5 noites
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
8
Keri
20 de mar. de 2025
·
Hospedou-se por 4 noites
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
10
Yoanella Blanco
25 de nov. de 2025
·
Hospedou-se por 5 noites
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
8
Marcio
15 de jan. de 2025
·
Hospedou-se por 7 noites
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente elogiada por ser calorosa e prestativa, embora as avaliações também mencionem um serviço lento ou com falta de pessoal, falhas de comunicação e ocasionais grosserias no check-in ou nos restaurantes.
Avaliações dos hóspedes relacionadas
4
Carina
15 de jul. de 2025
·
Hospedou-se por 6 noites
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
10
Adam
1 de abr. de 2025
·
Hospedou-se por 4 noites
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
10
Janelle
27 de nov. de 2025
·
Hospedou-se por 6 noites
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
6
Gianne Krystal
9 de jul. de 2025
·
Hospedou-se por 5 noites
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
10
William
2 de abr. de 2025
·
Hospedou-se por 7 noites
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
4
Vilma A
9 de nov. de 2025
·
Hospedou-se por 6 noites
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Jay
12 de abr. de 2025
·
Hospedou-se por 5 noites
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
10
Lidia Fernanda
17 de ago. de 2025
·
Hospedou-se por 4 noites
Excellent staff, very attentive to our needs, and constantly checking on us.
Excellent staff, very attentive to our needs, and constantly checking on us.
10
Sheryl
9 de nov. de 2025
·
Hospedou-se por 3 noites
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
6
aracely
19 de jun. de 2025
·
Hospedou-se por 4 noites
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado à beira-mar em uma baía calma e ideal para crianças nadarem; o acesso público próximo pode torná-lo mais movimentado nos fins de semana. Alguns gostaram do ambiente mais tranquilo, longe da área de festas.
Avaliações dos hóspedes relacionadas
8
aleli
3 de nov. de 2025
·
Hospedou-se por 2 noites
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
8
Aprille Noraine
1 de set. de 2025
·
Hospedou-se por 4 noites
Great location.
Great location.
6
Magdalena
24 de jul. de 2025
·
Hospedou-se por 7 noites
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
10
Adam
1 de abr. de 2025
·
Hospedou-se por 4 noites
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
8
Paul
24 de fev. de 2025
·
Hospedou-se por 6 noites
Nice sand beach. Clean, food was average.
Nice sand beach. Clean, food was average.
6
Nouman
10 de nov. de 2025
·
Hospedou-se por 6 noites
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
6
Marine
18 de out. de 2025
·
Hospedou-se por 5 noites
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
8
Brenda Cecilia
21 de mai. de 2025
·
Hospedou-se por 6 noites
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
10
moses
3 de set. de 2025
·
Hospedou-se por 7 noites
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
8
Mariya
1 de mai. de 2025
·
Hospedou-se por 7 noites
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Opiniões sobre a comida são mistas: vários apreciaram certos restaurantes e o café da manhã, mas muitos acharam o buffet pequeno, com variedade limitada e poucas opções para crianças/vegetarianos, e o jantar requer reserva com disponibilidade inconsistente.
Avaliações dos hóspedes relacionadas
8
Angelica
18 de abr. de 2025
·
Hospedou-se por 4 noites
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
2
Magalis Maria Delfin
24 de jul. de 2025
·
Hospedou-se por 4 noites
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
10
Janelle
27 de nov. de 2025
·
Hospedou-se por 6 noites
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
8
Maciej
31 de ago. de 2025
·
Hospedou-se por 4 noites
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
6
Hassan
6 de ago. de 2025
·
Hospedou-se por 5 noites
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
6
Merlissa
17 de jul. de 2025
·
Hospedou-se por 4 noites
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
4
Vilma A
9 de nov. de 2025
·
Hospedou-se por 6 noites
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
6
Nouman
10 de nov. de 2025
·
Hospedou-se por 6 noites
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
8
wenda
12 de ago. de 2025
·
Hospedou-se por 7 noites
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
10
Yoanella Blanco
25 de nov. de 2025
·
Hospedou-se por 5 noites
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Andre
12 de ago. de 2026
·
Hospedou-se por 5 noites
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
10
Elizabeth
7 de ago. de 2026
·
Hospedou-se por 6 noites
Viajamos em família, gostamos bastante. Todos atenciosos, especialmente a concierge Francine. Comida bem variada, praia excelente, suíte ótima de frente pro mar. O restaurante italiano é maravilhoso. Atividades para crianças e adultos durante o dia e shows à noite. Nada a reclamar.
Viajamos em família, gostamos bastante. Todos atenciosos, especialmente a concierge Francine. Comida bem variada, praia excelente, suíte ótima de frente pro mar. O restaurante italiano é maravilhoso. Atividades para crianças e adultos durante o dia e shows à noite. Nada a reclamar.
10
regiane
16 de jun. de 2026
·
Hospedou-se por 3 noites
Nossa estadia foi maravilhosa! Hotel muito bem localizado, fomos agora no Pico da época de sargaço e a praia em frente estava limpíssima e muito linda! Aproveitamos muito, equipe maravilhosa estão de parabéns! Destaque pra funcionária Francine que é brasileira e foi muito atenciosa conosco, o garçom Oscar também é muito simpático, solicito e atento, me chamou a atenção também a camareira Yelmi que fazia questão de nos cumprimentar sempre que nos encontrávamos nos corredores, apesar de estar sempre muito atarefada estava sempre com um sorriso no rosto.
Nossa estadia foi maravilhosa! Hotel muito bem localizado, fomos agora no Pico da época de sargaço e a praia em frente estava limpíssima e muito linda! Aproveitamos muito, equipe maravilhosa estão de parabéns! Destaque pra funcionária Francine que é brasileira e foi muito atenciosa conosco, o garçom Oscar também é muito simpático, solicito e atento, me chamou a atenção também a camareira Yelmi que fazia questão de nos cumprimentar sempre que nos encontrávamos nos corredores, apesar de estar sempre muito atarefada estava sempre com um sorriso no rosto.
6
Lauro
12 de fev. de 2026
·
Hospedou-se por 4 noites
Sao três restaurantes Ala Carte, o Mediterrâneo muito ruim, garçon Erik sem educação e comida eles nao acertavam nada, muito menos o ponto da carne ! Os outro dois restaurantes sao bons . Hotel bom, bem localizado, quarto com espaço bom. Tudo funciona perfeitamente!
Sao três restaurantes Ala Carte, o Mediterrâneo muito ruim, garçon Erik sem educação e comida eles nao acertavam nada, muito menos o ponto da carne ! Os outro dois restaurantes sao bons . Hotel bom, bem localizado, quarto com espaço bom. Tudo funciona perfeitamente!
10
SANTIAGO
20 de ago. de 2023
·
Hospedou-se por 5 noites
Excelente
Excelente
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Considering this hotel for your Cancún trip?
Qual o preço médio das diárias no Meliá Casa Maya Cancún em Cancún?
Nos próximos 60–90 dias, as diárias no Meliá Casa Maya Cancún em Cancún geralmente ficam em torno de US$ 288 para dois hóspedes, variando de US$ 240 a US$ 332 em datas de alta temporada.
Qual a melhor época para visitar o Meliá Casa Maya Cancún para evitar multidões?
Visite o Meliá Casa Maya Cancún em Cancún em maio para encontrar menos movimento – é o mês mais tranquilo. A demanda atinge o pico em dezembro, então espere as condições mais cheias nessa época.
Qual o mês mais barato para se hospedar no Meliá Casa Maya Cancún?
Setembro é o mês mais barato para se hospedar no Meliá Casa Maya Cancún em Cancún, com uma média de US$ 288 a noite; fevereiro é o mais caro, com uma média de US$ 433. As tarifas mais baixas de setembro acontecem mesmo maio sendo o mês mais tranquilo em relação ao movimento de pessoas.
Quais atrações e tipos de viajantes combinam com o Meliá Casa Maya Cancún?
O Meliá Casa Maya Cancún em Cancún fica perto da Praia Langosta, da Lagoa Nichupté e de Playa Tortugas, tornando-o conveniente para aproveitar a praia e praticar atividades aquáticas. O hotel atende especialmente a famílias e casais e é adequado para roteiros de praia, lazer e aventura.
Como as tarifas do Meliá Casa Maya Cancún se comparam às de outros hotéis em Cancún?
O Meliá Casa Maya Cancún é mais barato que 10 de 16 hotéis comparáveis na região, com uma mediana típica de US$ 335 a noite em comparação com cerca de US$ 394 para outros hotéis.
Quanto está a diária em Meliá Casa Maya Cancún-Cancún em comparação com as últimas semanas?
O preço atual em Meliá Casa Maya Cancún-Cancún é de US$ 223 por noite para 2 hóspedes, um valor baixo para este hotel: cerca de 25% abaixo da média de US$ 298 registrada nos últimos 60 dias. O preço da maioria das diárias nesse período ficou entre US$ 244 e US$ 345.
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-16: 230.47390612513735USD
- 2026-09-17: 230.47390612513735USD
- 2026-09-18: 230.33112519644166USD
- 2026-09-19: 204.23688135455322USD
- 2026-09-20: 204.23688135455322USD
- 2026-09-21: 204.23688135455322USD
- 2026-09-22: 223.39853392367556USD
- 2026-09-23: 223.39853392367556USD
- 2026-09-24: 223.53698815756226USD
- 2026-09-25: 223.53698815756226USD
- 2026-09-26: 230.47390612513735USD
- 2026-09-27: 249.96282848825075USD
- 2026-09-28: 223.53698815756226USD
- 2026-09-29: 223.53698815756226USD
- 2026-09-30: 204.36347659092712USD
- 2026-10-01: 223.53698815756226USD
- 2026-10-02: 237.12182890664673USD
- 2026-10-03: 217.1529937593994USD
- 2026-10-04: 237.12182890664673USD
- 2026-10-05: 237.12182890664673USD
- 2026-10-06: 237.12182890664673USD
- 2026-10-07: 256.2953404732819USD
- 2026-10-08: 237.12182890664673USD
- 2026-10-09: 237.12182890664673USD
- 2026-10-10: 237.12182890664673USD
- 2026-10-11: 224.5030672887726USD
- 2026-10-12: 217.1529937593994USD
- 2026-10-13: 224.80852843888854USD
- 2026-10-14: 237.12182890664673USD
- 2026-10-15: 244.40582837602236USD
- 2026-10-16: 237.12182890664673USD
- 2026-10-17: 243.51657873239137USD
- 2026-10-18: 237.12182890664673USD
- 2026-10-19: 243.51657873239137USD
- 2026-10-20: 211.56628484394838USD
- 2026-10-21: 229.9424934108887USD
- 2026-10-22: 237.43986725057985USD
- 2026-10-23: 227.88654262937928USD
- 2026-10-24: 229.9424934108887USD
- 2026-10-25: 229.9424934108887USD
- 2026-10-26: 237.43986725057985USD
- 2026-10-27: 229.9424934108887USD
- 2026-10-28: 229.9424934108887USD
- 2026-10-29: 236.32652284301759USD
- 2026-10-30: 262.6900902990265USD
- 2026-10-31: 275.4688695569USD
- 2026-11-01: 264.3085894632721USD
- 2026-11-02: 310.08493295715334USD
- 2026-11-03: 327.99737939831545USD
- 2026-11-04: 360.83695796435546USD
- 2026-11-05: 360.83695796435546USD
- 2026-11-06: 327.99737939831545USD
- 2026-11-07: 336.95363765286254USD
- 2026-11-08: 223.53698815756226USD
- 2026-11-09: 269.86940827780154USD
- 2026-11-10: 271.2745505887146USD
- 2026-11-11: 314.06545714743044USD
- 2026-11-12: 304.23986605896USD
- 2026-11-13: 314.06545714743044USD
- 2026-11-14: 269.86940827780154USD
- 2026-11-15: 288.2476137808075USD
- 2026-11-16: 288.2476137808075USD
Para organizar o check-in, entre em contato com a propriedade pelo menos 48 horas antes de sua chegada, usando as informações contidas na confirmação da reserva. Se planeja chegar após 15h, entre em contato com a propriedade antes de sua chegada, usando as informações contidas na confirmação da reserva. Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. Eles serão recebidos pela equipe da recepção no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e detector de fumaça
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina permitido entre 8h e 20h.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando propriedade antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Somente hóspedes registrados podem ter acesso aos quartos.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Não há necessidade de carro para o transporte de/para a propriedade.
- Há possibilidade de check-in sem contato e check-out sem contato.
- Será cobrada uma taxa para o check-out tardio
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Quartos de não fumantes
Serviço de quarto
Quadra de tênis
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Almoços embalados
Vending machines
Beach Sun Loungers
Snack Bar/Deli
Serviços
Serviços domésticos
Cofre
Armazenamento de bagagem
Área de fumantes
24-Hour Front Desk
Concierge Services
Atividades
Piscina
Quadra de tênis
Praia (na proximidade)
Piscina para crianças
Piscina externa
Piscina externa aquecida
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Estacionamento gratuito