Hilton Garden Inn Houston NW America Plaza

Other than an empty cup in the stairwell, the property was pretty clean.

Didn’t eat

The city had a water issue therefore there was no water in the hotel for over 8 hours. Staff did not bother to assist in new accomodations or even provide a free breakfast voucher for inconvenience.

Everything was as expected from what a gathered from the reviews.

We had a handicap room. Which I did not request so that was water all over the bathroom floor each time we took a shower. I called down to room service to get more towels. I had to go get them instead of someone coming to bring them to me. Our room did NOT get cleaned for two days. I’m not sure what the issue was. We did NOT have a do not disturb sticker on the door.