City Express by Marriott San Jose Costa Rica

Very noisy air-conditioned

The air-conditioned so loud and face right in your face so bad

This location does not represent the quality I expect from Marriott establishments. I was quite disappointed. Needing to book a last minute accommodations, I chose this location because it is a Marriott chain and it was advertised as having an airport shuttle. While true, it wasn't clear that the shuttle only runs until 7pm. All that is advertised on the website was that shuttle is available and required reservation. I was caught off guard when I checked in and inquired about making reservations, that they would not actually have that available at the time I needed. Had this been more clearly stated on the website, I would have chosen to stay at a different location. I regret booking this place. This location had bare minimum amenities and bare minimum cleanliness. The point of booking the room was to have a place to rest before my late night/early morning flight. Unfortunately, I was not able to relax because it just felt dirty and I didn't want to touch anything. When I walked into the room, I was immediately hit with a musty old smell. The floors were dirty and had hair on the floor both in the room and the bathroom. While the sheets were bleached white, I couldn't figure out what the black speckles on the sheet were, but easily brushed off. I feel so used to having a minifridge in rooms, so I was surprised when this was not the case here. A/C works well, but it also circulates the musty smell. For the quality of the hotel, it feels overpriced.

It was a great stay for an overnight in the Heredia area. Would probably choose it again also right before or after a flight Beds were really comfortable and clean

Great staff ! Convenient location near shopping , dinning , car rentals and not too far from the airport. Good breakfast , safe and clean. Housekeeping did a good job refreshing our room. Transit value hotel , but since is associated to the Marriott brand, I was expecting a better maintained facility . The lamps and bed sheets were stained, the bathroom lightning needs an upgrade. A plug-in air aroma diffuser was connected on our hallway, either concealing and odor and /or artificially perfuming the air.