El Toro Motel

Fair bit of noise not sure if in motel or surrounds but lots of empty beer bottles around motel.

We had been forewarned by a relative who lives in town that the motel had gone downhill recently. We thought we'd give it a go anyway. Upon arrival there was no-one at reception and no response when ringing the doorbell. Another person staying there said they had to wander up to the local pizza shop (also managed by the motel owners) to get any service. We had to call two phone numbers listed on the front door before someone answered. Our first impression when opening the door was the overwhelming smell of cigarette smoke, in defiance of the 'No Smoking' signs. While the room was spacious and the bed comfortable, maintenance of the room and property was poor. The knob on the outside of the bathroom door was missing; the normal supporting bracket for the shower was loose so the showerhead wouldn't hold; one of the tap handles fell off when in the shower as the retaining screw was missing; there was no chair in the unit, and the chairs outside were in an unusable condition. One of the windows was cracked and had been boarded up. While basic tea making facilities were provided, there was no coffee or teaspoons. While we could cope with most of the above, the all-pervasive smell of cigarette smoke was the big downer for us. It is unacceptable in 2024 to allow guests to sleep in a room that has been smoked in and furthermore, there appeared to be no functioning smoke alarm. These are serious health and safety hazards that must be addressed by the owners.

The photos online are obviously out of date as the property itself is quite dated, with broken furniture and pot plants littering the surrounds. The room was adequate, but could do with a major spring clean - curtains dusty and mouldy on the back. The sheets were clean and bed comfortable, water was hot. The staff seemed friendly enough.

Property was filthy bins full of stinking rubbish. Rooms were old and musty smelling. Fridge did not work. Sheets were clean. Around the property was dirty, looked like it hadn't had maintenance for 1 years, looked and smelt like a third world accommodation. If it wasn't a long weekend public holiday and all accom was booked out in area l would have forgone the nights cost and went somewhere else.

This motel needs a LOT of work doing to it! Sheets were clean, pillows were comfy, that's all it had going for it! The mirrors, 3 in total (?) were smudged, the dining table was dirty, the windows had the remnants of something running down them. Very dated bedding & curtains. The shower was decaying and had a disgusting rubber shower mat in it. A grotty old couch was outside our room to enjoy the views of the creek across the road, I wouldn't have sat on it if I was having a heart attack!! The bed was uncomfortable and the springs creaked everytime we moved in it, not to mention the fact the bed was on coasters on floating floor boards and due to the uncomfiness of it we nearly ended up on the other side of the room. When I did put the bed back into place there were old tissues under it!! There was a broken electrical plug plugged in next to the bed, it was the cord for a powerboard which went into the bathroom to power the fridge and micowave!! The TV reception was bad, that didn't really bother us as we weren't in the room long enough too care. The room slept four, which we didn't need, there were only three mugs and they were all different, no glasses. It is such a pity this motel is so bad because Numurkah is such a pretty town that I would visit again, but not at this motel. It served a purpose to lay our heads down after a late night celebration, but we would NEVER stay here again!

No staff at reception, told room open but not, toilet didn’t flush, no cutlery, shower dirty, no milk, no ordinary glasses, yard and surrounding really untidy, old mattresses laying around. O/side ash trays full of cigarette butts. Very uninviting

The state of the rooms and outside was very unclean - literal rubbish on our “balcony” with crusty couches missing cushions and dirt everywhere. Walkable to everything and lovely park across the road.

Nothing to like except at least the aircon worked. Everything was dirty, only three extremely flat pillows provided for three adults, one with no pillow case. Two thin towels provided for three adults you could almost see through. No cups or spoons for the coffee provided. Scruffy men lurking in the pool area staring at us and sleeping on a mattress. Pool obviously not cleaned in forever. Never anyone in reception and when calling was told to help ourselves from room 10 which was not locked but no cups etc, towels there either, was two more thin pillows with cockroaches inside the pillow cases. We left a day early. How can Expedia and others take bookings for this motel? How are they even open at all?

The place was dirty inside and out.Not a place I would stay at again or recommend to anyone

Pulled up at the property and very run down and unkept outside. No staff at the property on check in in office hours. Called the phone number and told key was in the room. Upstairs room with rubbish outside of room on balcony, used alcohol bottles. On entering the room, very dated, cobwebs in windows and carpet had visible dirt on it as if it hadn't been vacuumed. Repairs to cracked and damaged tiles uneven and poorly completed. Bathroom door didn't shut, poor security with a press button lock on the external door which was loose. On returning later that night patrons in the next room loud and drinking alcohol with music playing. Locked the door and went to bed. Noise and music continued and then someone tried to enter our room. They did not get in, but couch was pulled up to the door as extra security. Drinking, music and laughing could be heard by several males. Started to go to sleep and then a fight breaks out, screaming, yelling, swearing, banging against the wall. It sounded like someone was pushed down the stairs. Police were called and when they arrived we felt safe enough to leave the room. Worst motel, do not stay there. We left the property not staying longer than 4 hours in that motel room. We drove all the way home in the middle of the night, very upset. This motel should be shut down, not safe, not clean, service is zero.

Our room wasn’t clean. There was hair in the sink and dust everywhere. There was tea and coffee but no spoons. No plates or anything to eat from. I wouldn’t recommend staying here. It was pretty bad.

The room we booked was not available upon arrival (we booked queen + 2 single, the motel offered a queen only).This place is unsafe, the host opened more than one room with the key we were given. The room was not clean, we had 2nd hand smoke from the adjacent room through an internal door, the bed linen were old and had holes, and we had bed bug bites. The TV was not working. Only warm water in the tap, no bottled water available for drinking.

Dirty room, cockroaches in the bathroom. No cups or mugs and refused one when asked at reception. Room smelled of someone smoking previously.

This motel was an absolute disgrace. Filthy inside and out. Room smelled of smoke fire alarm broken. Shower recess disgusting. I have never in my life seen anything so awful. I only stayed because everything else around was booked out due to a CFA championship competition which was on in Mooroopna. Which I was attending. I would not recommend this place to anyone. If I could get my money back I would. I would say the health department would close it down if they saw it. I am going to report it.

Property was filthy bins full of stinking rubbish. Rooms were old and musty smelling. Fridge did not work. Sheets were clean. Around the property was dirty, looked like it hadn't had maintenance for 1 years, looked and smelt like a third world accommodation. If it wasn't a long weekend public holiday and all accom was booked out in area l would have forgone the nights cost and went somewhere else.

No staff at reception, told room open but not, toilet didn’t flush, no cutlery, shower dirty, no milk, no ordinary glasses, yard and surrounding really untidy, old mattresses laying around. O/side ash trays full of cigarette butts. Very uninviting

No fridge, cockroaches, pillows

Nothing to like except at least the aircon worked. Everything was dirty, only three extremely flat pillows provided for three adults, one with no pillow case. Two thin towels provided for three adults you could almost see through. No cups or spoons for the coffee provided. Scruffy men lurking in the pool area staring at us and sleeping on a mattress. Pool obviously not cleaned in forever. Never anyone in reception and when calling was told to help ourselves from room 10 which was not locked but no cups etc, towels there either, was two more thin pillows with cockroaches inside the pillow cases. We left a day early. How can Expedia and others take bookings for this motel? How are they even open at all?

Poor service and rude, office closed after we checked in and they don't answer the phone. No towels in the room, room wasn't serviced. The place smells bad, worst of all is the number of cockroaches in the bathroom, shower, vanity when you turn the lights on. Personally, i think the other rooms are rented out to tenants who live there fulltime, and they're not really interested in running it as a motel. I would not stay there again.

First room we were given had an overwelming smell of smoke (Non-Smoking Room). We informed staff member who told us that all of the rooms smell like that. No air freshener was available, however I don't think it would have helped anyway. We were offered an alternative room after speaking to the manager. The front sliding door didn't lock properly. When the door was closed there was a gap at the side where cold air came in. No remote for the split system and a switch on the wall didn't seem to work, so no working heater. Exhaust fan in bathroom full of dust, towel rail broken off wall, basin had marks, possibly mould. There were four people staying in the room and we were only supplied 2 x cups, one small plate, one large plate, 2 x tea spoon. Only one tea bag, nothing else, no coffee, sugar. Fridge looked like something had been spilt in the bottom and not cleaned. Hand towel hanging in bathroom looked like it had been used several times. Outside of jug was dirty, not sure about the inside of it. 2 x bunk beds in the room. Both had bottom mattress, both missing top mattress. Person at reception was rude. We had tried calling the property 20 times between 8.30am - 2pm to confirm our booking and check in time. No one answered the phone and no one called us back when we left a message. When we told the staff member we had been trying to call and no one answer they ignored us. The outside of the property was untidy. We couldn't stay, we handed back the keys and left.

We had been forewarned by a relative who lives in town that the motel had gone downhill recently. We thought we'd give it a go anyway. Upon arrival there was no-one at reception and no response when ringing the doorbell. Another person staying there said they had to wander up to the local pizza shop (also managed by the motel owners) to get any service. We had to call two phone numbers listed on the front door before someone answered. Our first impression when opening the door was the overwhelming smell of cigarette smoke, in defiance of the 'No Smoking' signs. While the room was spacious and the bed comfortable, maintenance of the room and property was poor. The knob on the outside of the bathroom door was missing; the normal supporting bracket for the shower was loose so the showerhead wouldn't hold; one of the tap handles fell off when in the shower as the retaining screw was missing; there was no chair in the unit, and the chairs outside were in an unusable condition. One of the windows was cracked and had been boarded up. While basic tea making facilities were provided, there was no coffee or teaspoons. While we could cope with most of the above, the all-pervasive smell of cigarette smoke was the big downer for us. It is unacceptable in 2024 to allow guests to sleep in a room that has been smoked in and furthermore, there appeared to be no functioning smoke alarm. These are serious health and safety hazards that must be addressed by the owners.

Not at a pleasant place to stay at all. Very run down property. Dark, smelly room. No power lead to the TV, and wiring hanging loose from ceiling. Barely hot water. Noisy live-in staff. Could find no reason at all to return or recommend to others.

They had lost our booking but found us a room; no fridge and air conditioner was broken. Bed was comfortable and we really only needed beds ,shower and toilet which were there

Current renovations in progress likely to improve, very noisy neighbours in next room talking loudly till 3 am struggled to sleep

All good, the only problem air condition was not working

Balcony doors onto street could not be locked and front door needs replacing after obvious damage.

Location good and bed comfortable. No one to check in at 1830, despite advertising open till 2130. Room smelly and heater of limited effectiveness. No remote for TV and the one eventually supplied after approximately two hours, didn’t work! Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!

Pulled up at the property and very run down and unkept outside. No staff at the property on check in in office hours. Called the phone number and told key was in the room. Upstairs room with rubbish outside of room on balcony, used alcohol bottles. On entering the room, very dated, cobwebs in windows and carpet had visible dirt on it as if it hadn't been vacuumed. Repairs to cracked and damaged tiles uneven and poorly completed. Bathroom door didn't shut, poor security with a press button lock on the external door which was loose. On returning later that night patrons in the next room loud and drinking alcohol with music playing. Locked the door and went to bed. Noise and music continued and then someone tried to enter our room. They did not get in, but couch was pulled up to the door as extra security. Drinking, music and laughing could be heard by several males. Started to go to sleep and then a fight breaks out, screaming, yelling, swearing, banging against the wall. It sounded like someone was pushed down the stairs. Police were called and when they arrived we felt safe enough to leave the room. Worst motel, do not stay there. We left the property not staying longer than 4 hours in that motel room. We drove all the way home in the middle of the night, very upset. This motel should be shut down, not safe, not clean, service is zero.

Room was clean and comfortable. So noisy from neighbors (shift workers) I had to resort to ear plugs. Only stayed one night but paid for two.

Pay the extra and stay elsewhere! Our sleep was abruptly interrupted by an ice addict having a psychotic episode in the adjoining room at 2am. Balcony door didn't lock, no crockery or cutlery in the room. We left early and stayed our extra night in Numurkah elsewhere at a professionally run establishment. Shame because under previous owner it was a good stay. Never again El Toro!!

We arrived and no one was manning the desk we phoned the number no answer a worker then came and got the receptionist who was very rude didn’t even bother checking that we had a reservation. We then went into the room where we found sheets that were stained felt bumpy. We didn’t even stay there it was that disgusting.

I booked via wotif,had a room available,paid for my room, get phone call from motel, We have no rooms. Not impressed

Excellent service

This hotel showed availability on Hotels.com, we booked and then call the hotel about arrival time and the hotel owner said they were fully booked. Hotels.com then kept our money and the Hotel itself never returned the non-refundable fee --- complete scam and super annoyed by Hotels.com. Racked up a $100 phone bill calling Hotels.com to sort out the issue as we were on business travel --- we were forced to try to find other accomodation at a late hour and almost had to sleep in our car --- no resolution and no refund. Considering dumping Hotels.com all together --- unbeliveable bad service!

Mona is a very pleasant person and is good at her position

Took my girls there didn't look anything like the website extremely dirty was expected to stay 2 nights checked out the next day only thing was owner was nice enough to refund the 2nd night accommodation, would not recommend this place at all needs a lot of TLC

Office never open. Service - none. The person that checked us in could speak very little English. Not impressed and would not recommend to anyone.

Location good and bed comfortable. No one to check in at 1830, despite advertising open till 2130. Room smelly and heater of limited effectiveness. No remote for TV and the one eventually supplied after approximately two hours, didn’t work! Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!

Poor service and rude, office closed after we checked in and they don't answer the phone. No towels in the room, room wasn't serviced. The place smells bad, worst of all is the number of cockroaches in the bathroom, shower, vanity when you turn the lights on. Personally, i think the other rooms are rented out to tenants who live there fulltime, and they're not really interested in running it as a motel. I would not stay there again.

First room we were given had an overwelming smell of smoke (Non-Smoking Room). We informed staff member who told us that all of the rooms smell like that. No air freshener was available, however I don't think it would have helped anyway. We were offered an alternative room after speaking to the manager. The front sliding door didn't lock properly. When the door was closed there was a gap at the side where cold air came in. No remote for the split system and a switch on the wall didn't seem to work, so no working heater. Exhaust fan in bathroom full of dust, towel rail broken off wall, basin had marks, possibly mould. There were four people staying in the room and we were only supplied 2 x cups, one small plate, one large plate, 2 x tea spoon. Only one tea bag, nothing else, no coffee, sugar. Fridge looked like something had been spilt in the bottom and not cleaned. Hand towel hanging in bathroom looked like it had been used several times. Outside of jug was dirty, not sure about the inside of it. 2 x bunk beds in the room. Both had bottom mattress, both missing top mattress. Person at reception was rude. We had tried calling the property 20 times between 8.30am - 2pm to confirm our booking and check in time. No one answered the phone and no one called us back when we left a message. When we told the staff member we had been trying to call and no one answer they ignored us. The outside of the property was untidy. We couldn't stay, we handed back the keys and left.

Beautiful scenery

This motel needs a LOT of work doing to it! Sheets were clean, pillows were comfy, that's all it had going for it! The mirrors, 3 in total (?) were smudged, the dining table was dirty, the windows had the remnants of something running down them. Very dated bedding & curtains. The shower was decaying and had a disgusting rubber shower mat in it. A grotty old couch was outside our room to enjoy the views of the creek across the road, I wouldn't have sat on it if I was having a heart attack!! The bed was uncomfortable and the springs creaked everytime we moved in it, not to mention the fact the bed was on coasters on floating floor boards and due to the uncomfiness of it we nearly ended up on the other side of the room. When I did put the bed back into place there were old tissues under it!! There was a broken electrical plug plugged in next to the bed, it was the cord for a powerboard which went into the bathroom to power the fridge and micowave!! The TV reception was bad, that didn't really bother us as we weren't in the room long enough too care. The room slept four, which we didn't need, there were only three mugs and they were all different, no glasses. It is such a pity this motel is so bad because Numurkah is such a pretty town that I would visit again, but not at this motel. It served a purpose to lay our heads down after a late night celebration, but we would NEVER stay here again!

Location good and bed comfortable. No one to check in at 1830, despite advertising open till 2130. Room smelly and heater of limited effectiveness. No remote for TV and the one eventually supplied after approximately two hours, didn’t work! Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!

The state of the rooms and outside was very unclean - literal rubbish on our “balcony” with crusty couches missing cushions and dirt everywhere. Walkable to everything and lovely park across the road.

Nice and clean good for 4 people nice little town easy access to local shops. Loved my stay can’t wait to go back again