Candeo Hotels Kyoto Karasuma Rokkaku

Great hotel for exploring Kyoto! Short walk from the subway station that connects to Kyoto Station. The hotel entrance is actually an historic wooden structure with some cool common areas. Tourists will stop in during the day to take pictures of it. The library has a 24-hour coffee machine and you sit on the floor (there are tables and cushions). Breakfast can be ordered a day in advance (bento box), but there are plenty of options nearby. There's a pastry shop maybe 50 meters away where you will see people queue up for at 7a. The rooms themselves are a modern structure and are a bit on the small size, but they are comfortable for two. The spa/bath areas are excellent (segregated). There are two laundry machines, but keep in mind these are not full-size Western machines.

客房尚算清潔，房間空間還可以，可以打開兩個大行李箱，職員每天會換毛巾，但並沒有每天提供牙刷和牙膏， 沒有泊車設施，需要自行在附近找停車場 酒店設有大浴場，大浴場太細，空間不足，太多旅客使用，清潔程度一般，太多外國旅客，建議加上吿示去介紹如何正確使用大浴場

The hotel is fine no complaints. I tried the spa one day and that was disappointing - for women it doesn’t open until 3 PM each day and it’s only a small sauna. Two individual-sized sitting baths, and a larger shallow (maybe 1-2 foot deep) pool. I do not recommend picking this place if you want it for a bathhouse, but if you just want a hotel kind of near the center of town, it’s fine.

Fantastic hotel, located within walking distance of many of the local attractions like Nishiki Markets, Nintendo & Pokémon Stores, and the Onitsuka Tiger store. Bed was spacious and comfortable, and the onsen is tattoo friendly, a big plus! Rooms were well appointed with daily towels and cleaning services, and the hotel staff were super friendly, spoke excellent English, and were more than happy to help book restaurants and the like.

The highlight of our stay here was definitely the hot spring. It’s a very zen atmosphere and super relaxing - felt great to visit at the end of a long day of sight seeing. It also was never super busy, which is nice (though we came during a slower travel time). The property itself is quite nice and unique. I like the traditional aspects in the main lobby and the room was pretty modern and chic. The location was also nice, as it was situated quite close to some of the places we wanted to go (such as the market). The only downside of our stay is that I didn’t find the service to be all that accommodating. For example, there is a sign in the lobby stating that they will not call a taxi on your behalf. At one point, I reached out for a recommendation on where there might be parking around the hotel but they didn’t bother to respond. Lastly, we used the on site laundry, which was a nice perk, but were maybe 5 minutes delayed in picking our laundry out of the dryer and they took everything out and put it in a bag. Our clothes weren’t fully dry and since it was shoved into a bag, it’s was all wrinkly as well. I understand there may have been a queue so we should have been more timely, but we followed the timing guidelines provided on the machine and it didn’t appear to be correct.

Well designed with Japanese traditional home outlook and modern western hotel inside. The room is good and the spa is nice. The corridor is facing open air.

La struttura è realizzata in stile giapponese, molto curata nei dettagli, originale e elegante nello stile e molto funzionale nei servizi . Centrale , vicinissima a metro e trasporti, vanta anche una piccola, ma interessante, SPA giapponese, perfetta per rilassarsi dopo una giornata in giro per Kyoto.

夫婦での京都観光の為に素泊まり1泊で利用した。エントランス、受付、ロビー共用部が元呉服屋の旧家を改装した造りになっており大変趣があり良かった。部屋は夫婦2人で泊まるなら十分な広さ。窓側のソファーでくつろげて良かったです、ホテル棟は高層で新しく清潔感がある。但し街中の立地なので部屋や風呂からのビューは期待しない方がいい。水回りは洗面台が部屋側に配置されトイレは個室で浴室は湯船なしのシャワーのみ。大浴場を使ったのでシャワーは使わなかった。大浴場は施設情報掲示板はずっと混雑となっていたが、いつまでたっても空き状態にならないので混雑を承知で行ってみたら先客は2名のみだった！　確か…洗い場の水栓カランが５か６ヶ所でさほど広くない設備なので、4、5人居るとやや混雑感が出るような広さ感。サウナ、水風呂、給水設備、ととのい場など一通りのサウナ設備は完備されており心地良い。しかし、サウナ室は２人入ると満員状態です。3人は無理。 素泊まりだったので、食事施設のことは分からないがそれ以外の設備、サービスは満足できるお宿でした。因みに、観光で歩き疲れたので宿斜向かいにある魚メインのお店（雑魚や）で晩ご飯食べました。美味しい魚が食べられました！ 尚、宿には車で行きましたが駐車場が無いので歩いて3、4分程の24時間2,500円の駐車場を利用しました。

Es ist wirklich wunderschön wenn man ins Hotel reinkommt und durch das restaurierte, traditionelle Gebäude läuft. Dahinter ist es ein normales aber sehr schönes Hotel. Unser Zimmer war groß und das Bett auch. Als 2 meter großer Mann konnte ich mich ausbreiten. Der Onsen und Sauna Bereich war gut, man konnte sich gut entspannen, allerdings war die Sauna etwas verlebt. Die yukatas sind aus einem tollen Stoff und wir haben uns sehr wohl gefühlt in den Roben.

Excellent! Great to have a spa available for long hours.

客房尚算清潔，房間空間還可以，可以打開兩個大行李箱，職員每天會換毛巾，但並沒有每天提供牙刷和牙膏， 沒有泊車設施，需要自行在附近找停車場 酒店設有大浴場，大浴場太細，空間不足，太多旅客使用，清潔程度一般，太多外國旅客，建議加上吿示去介紹如何正確使用大浴場

Incredible, clean and accessible to everything near by.

価格帯と期待値を考えた時に立地や部屋の設備はとても良いのですが、1年前と比べてどうした！？と思うくらい廊下が劣化していました。掃除してくれるひとのお弁当が床に置いてあったり床のマットが埃で白くなっていたり。直隣が工事中なので日中はかなり音がするのも気になりました。

The staff were very nice and helpful, typical of Japanese hospitality. The area is well located and walkable for dining and shopping. The hotel entrance, small lobby and breakfast area is located in a machiya (old style Japanese house) but the rooms are in a traditional block at the back. Cleanliness was very poor - the third floor, where we had our room, was constantly dirty for the 4 night duration, it looked it hadn't been hoovered for a while. Room was dirty when we checked in - hair on the floor in the room and bathroom and wet carpet. The room walls were scoffed with visible markings, it brought back YMCA memories... There's no wardrobe in the room, only a tiny exposed rail with hangers by the window. We had bought breakfast but regretted it... Because breakfast is served in a small room in the old house at the entrance, it has limited table capacity. To manage capacity, the hotel asks you to commit to a half hour slot in the morning when you can have breakfast AND the type of food (Japanese or Western), when you check in. It felt very inconvenient to choose when you want to wake up and what to eat three days ahead!! Unless you're the type of person who has their life organised by the hour when on holiday, I wouldn't recommend breakfast - there's plenty of dining places around the hotel.

客房清潔佳，服務人員有禮！

全体的に落ち着いた雰囲気で、ゆっくり過ごす事が出来ました。客室も清潔で使いやすい仕様でした。

もうすこし、お風呂の脱衣所など、清潔にしてほしいと感じました。

立地がよく、食事にも困らず部屋も快適、大浴場もありおすすめです！ただお掃除があまり行き届いてない感があり、大浴場の洗面器や椅子にヌメリやシャンプー類容器のベタつきが気になりました。部屋のお風呂には前の方が使われたと思われる使用済みの衛生用品が残されており、ビックリしました。分かりづらく、気付かなかったのかもしれませんが最後によくチェックしていただけたら良い思います…。

Very good service, room is clean

Excellent. Clean and tidy

Great hotel for exploring Kyoto! Short walk from the subway station that connects to Kyoto Station. The hotel entrance is actually an historic wooden structure with some cool common areas. Tourists will stop in during the day to take pictures of it. The library has a 24-hour coffee machine and you sit on the floor (there are tables and cushions). Breakfast can be ordered a day in advance (bento box), but there are plenty of options nearby. There's a pastry shop maybe 50 meters away where you will see people queue up for at 7a. The rooms themselves are a modern structure and are a bit on the small size, but they are comfortable for two. The spa/bath areas are excellent (segregated). There are two laundry machines, but keep in mind these are not full-size Western machines.

Good location. Great Onsen. Rooms were small. Was not clear that we would be paying for breakfast. Breakfast was not good. The bar area is not conducive to hanging out. weird set up. They would not call a taxi for us. This is a stated on a sign that the taxis will not stop there, even though a taxi did drop us off there. It was a pain to go up to the main street with our luggage in the rain and get a taxi there. Busy street, hard for taxis to pull over. The big watchout for this hotel is fire safety. We were on the third floor and I wanted to take the stairs down to ground level, the door to stairs was locked. There was a sign that said not to take the stairs except for emergency, which is fine but did not know that which is why I tried to take the stairs. But if it had been an emergency there would be no way for me to use the stairs to get out. I mentioned this to the front desk when checking out and he said something to the effect of "we would go and unlock in an emergency". It's not necessary to point out how crazy that statement is, is it?

The hotel had a good location. Our room was on the ground floor with no window really. However the bed wastage for being Japan and the spa was very nice!

The hotel facade and front entrance is traditional local architecture but the rooms are all nicely renovated and clean. The king rooms are a decent size with a comfy bed and small lounge area. No separate bathroom though, and shower stall has a nice rain shower. Location wise the hotel is about a 5 minute walk from the metro station and 10-15 minute walk to Nishiki market. It's a bit further removed from other sites but the main road to Kyoto station and buses are right on the corner block. Convenience stores and cafes within close walking distance also.

シャワーの水圧がよかったです

The location was easy to access and close to many activities. Loved the views and spaciousness of the place. Staff was amazing and so friendly!

A really great hotel, I didn’t expect such a large room for what we paid! The room was clean, modern, and had great amenities. We are staying at their sister hotel in Osaka, and now I can’t wait! Location was good too, close to Nishiki market and subway station. Staff were wonderful and very accommodating. You really couldn’t do better for the price, I’m still in shock by how nice it was haha :-D!

Good price and well located especially for shopping in the smaller upscale boutiques. The rooms are long and narrow leaving little space on either side of the bed, but because they are long they’re not cramped.

Staff was excellent. The room was new. Some of the fixtures in the bathroom were not installed correctly.

夫婦での京都観光の為に素泊まり1泊で利用した。エントランス、受付、ロビー共用部が元呉服屋の旧家を改装した造りになっており大変趣があり良かった。部屋は夫婦2人で泊まるなら十分な広さ。窓側のソファーでくつろげて良かったです、ホテル棟は高層で新しく清潔感がある。但し街中の立地なので部屋や風呂からのビューは期待しない方がいい。水回りは洗面台が部屋側に配置されトイレは個室で浴室は湯船なしのシャワーのみ。大浴場を使ったのでシャワーは使わなかった。大浴場は施設情報掲示板はずっと混雑となっていたが、いつまでたっても空き状態にならないので混雑を承知で行ってみたら先客は2名のみだった！　確か…洗い場の水栓カランが５か６ヶ所でさほど広くない設備なので、4、5人居るとやや混雑感が出るような広さ感。サウナ、水風呂、給水設備、ととのい場など一通りのサウナ設備は完備されており心地良い。しかし、サウナ室は２人入ると満員状態です。3人は無理。 素泊まりだったので、食事施設のことは分からないがそれ以外の設備、サービスは満足できるお宿でした。因みに、観光で歩き疲れたので宿斜向かいにある魚メインのお店（雑魚や）で晩ご飯食べました。美味しい魚が食べられました！ 尚、宿には車で行きましたが駐車場が無いので歩いて3、4分程の24時間2,500円の駐車場を利用しました。

Great hotel! Clean and comfortable with friendly staff. Very good location with lots of restaurants nearby.

Good location. Great Onsen. Rooms were small. Was not clear that we would be paying for breakfast. Breakfast was not good. The bar area is not conducive to hanging out. weird set up. They would not call a taxi for us. This is a stated on a sign that the taxis will not stop there, even though a taxi did drop us off there. It was a pain to go up to the main street with our luggage in the rain and get a taxi there. Busy street, hard for taxis to pull over. The big watchout for this hotel is fire safety. We were on the third floor and I wanted to take the stairs down to ground level, the door to stairs was locked. There was a sign that said not to take the stairs except for emergency, which is fine but did not know that which is why I tried to take the stairs. But if it had been an emergency there would be no way for me to use the stairs to get out. I mentioned this to the front desk when checking out and he said something to the effect of "we would go and unlock in an emergency". It's not necessary to point out how crazy that statement is, is it?

While the property is unique and has all the historic kyoto characters, the hotel itself is a bit disappointing. First, I booked a room with sofabed and already paid the extra cost with expedia, however at check in the person at the front desk told me they don't have record and charged me extra cost to use the bedding for the sofabed. The front desk was confusing as he told me there's no charge for kids but when I asked what is the extra cost that I already paid for he said it may be amenity fee for kids. Mohamod from Expedia was very helpful and called the hotel helped me solved the problem right away. Second I was excited for the unique Japanese bento breakfast, but was told at checked in that the breakfast room was already all booked up until 9:30, as it's very small. The room set up is also the most not make sense one out of the hotels we booked in Japan, with the closet area all the way deep in the room. If you like the hotel's character, be prepared to take it's inconveniences

Fantastic hotel, located within walking distance of many of the local attractions like Nishiki Markets, Nintendo & Pokémon Stores, and the Onitsuka Tiger store. Bed was spacious and comfortable, and the onsen is tattoo friendly, a big plus! Rooms were well appointed with daily towels and cleaning services, and the hotel staff were super friendly, spoke excellent English, and were more than happy to help book restaurants and the like.

The highlight of our stay here was definitely the hot spring. It’s a very zen atmosphere and super relaxing - felt great to visit at the end of a long day of sight seeing. It also was never super busy, which is nice (though we came during a slower travel time). The property itself is quite nice and unique. I like the traditional aspects in the main lobby and the room was pretty modern and chic. The location was also nice, as it was situated quite close to some of the places we wanted to go (such as the market). The only downside of our stay is that I didn’t find the service to be all that accommodating. For example, there is a sign in the lobby stating that they will not call a taxi on your behalf. At one point, I reached out for a recommendation on where there might be parking around the hotel but they didn’t bother to respond. Lastly, we used the on site laundry, which was a nice perk, but were maybe 5 minutes delayed in picking our laundry out of the dryer and they took everything out and put it in a bag. Our clothes weren’t fully dry and since it was shoved into a bag, it’s was all wrinkly as well. I understand there may have been a queue so we should have been more timely, but we followed the timing guidelines provided on the machine and it didn’t appear to be correct.

Gutes Hotel mit Verbesserungsbedarf beim Zustand der Zimmer und beim Umgang mit Allergien Das Hotel liegt sehr gut und unser Zimmer war angenehm groß sowie ruhig gelegen – ein großer Pluspunkt. Allerdings wirkte das Zimmer leider etwas abgewohnt und könnte an mehreren Stellen eine Renovierung vertragen. Die Kommunikation mit dem Personal war schwierig, da nur sehr wenig Englisch gesprochen wurde. Teilweise wirkten die Mitarbeiter nicht besonders bemüht, was ich schade fand. Ein großes Problem gab es beim Frühstück: Wir hatten bereits vorab per Nachricht informiert, dass wir eine Fisch- und Meeresfrüchteallergie haben, und bekamen die Rückmeldung, dass dies kein Problem sei. Beim Check-in gab es dann jedoch ein großes Durcheinander, da die Mitarbeiterin offenbar nichts von dieser Information wusste. Ein Kollege erklärte uns, dass man nicht vorbereitet sei und wir „irgendetwas“ bekommen würden. Am nächsten Morgen haben wir unser spezielles Frühstück abgeholt – jedoch rochen einige Komponenten deutlich nach Fisch, weshalb wir es aus Sicherheitsgründen nicht essen konnten. An der Rezeption hieß es schließlich, man sei sehr wohl auf unsere Allergien eingegangen. Da wir aber kein Vertrauen mehr hatten, haben wir das Frühstück komplett storniert. Wir haben letztlich für ein Frühstück bezahlt, das wir aus Angst vor einer allergischen Reaktion nicht nutzen konnten. Vom Hotel kam keinerlei Entgegenkommen oder Rückmeldung zu der angeblichen Prüfung des Vorfalls, was uns sehr enttäu

Property was very well kept. Staff was very attentive and happy to help in any way. One particular staff at the front desk, Riki Ya, took the time to call different locations helping us book reservations.

Very friendly staff. Convenient location. Near shopping subway and buses.

Very comfortable rooms, good breakfast and spa, the reception staff the worst in the hotel

Wonderful staff and amenities. Very relaxing and enjoyable stay.

Great hotel for exploring Kyoto! Short walk from the subway station that connects to Kyoto Station. The hotel entrance is actually an historic wooden structure with some cool common areas. Tourists will stop in during the day to take pictures of it. The library has a 24-hour coffee machine and you sit on the floor (there are tables and cushions). Breakfast can be ordered a day in advance (bento box), but there are plenty of options nearby. There's a pastry shop maybe 50 meters away where you will see people queue up for at 7a. The rooms themselves are a modern structure and are a bit on the small size, but they are comfortable for two. The spa/bath areas are excellent (segregated). There are two laundry machines, but keep in mind these are not full-size Western machines.

The hotel facade and front entrance is traditional local architecture but the rooms are all nicely renovated and clean. The king rooms are a decent size with a comfy bed and small lounge area. No separate bathroom though, and shower stall has a nice rain shower. Location wise the hotel is about a 5 minute walk from the metro station and 10-15 minute walk to Nishiki market. It's a bit further removed from other sites but the main road to Kyoto station and buses are right on the corner block. Convenience stores and cafes within close walking distance also.

It is beautiful and conveniently located

It is in an excellent spot, very walkable area along with easy transit options.

Very friendly staff. Convenient location. Near shopping subway and buses.

The lobby “lounge” area is more traditional straw may style with low/cushion seating making the whole experience seem more authentic. The guest rooms were quaint and excellently climate controlled given the hallways on the upper floors were open air. The location was perfect for either metro line and a short trip to Kyoto station.

Fantastic hotel. It felt almost like a fusion between ryokan and hotel. The rooms were modern with regular western beds and bathrooms but everything else felt more like a ryokan. Great location close to everything.

This hotel was a great mix of a traditional riyokan/onsen but with modern bedrooms. The staff was very friendly and helpful and we appreciated the strong coffee available 24/7. The location is very convenient to the subway and local train (and a grocery story), yet far enough from the busy sections of the city (a nice place to retreat to at the end of the day).

The location was easy to access and close to many activities. Loved the views and spaciousness of the place. Staff was amazing and so friendly!

Great overall location and hotel

Good location. Great Onsen. Rooms were small. Was not clear that we would be paying for breakfast. Breakfast was not good. The bar area is not conducive to hanging out. weird set up. They would not call a taxi for us. This is a stated on a sign that the taxis will not stop there, even though a taxi did drop us off there. It was a pain to go up to the main street with our luggage in the rain and get a taxi there. Busy street, hard for taxis to pull over. The big watchout for this hotel is fire safety. We were on the third floor and I wanted to take the stairs down to ground level, the door to stairs was locked. There was a sign that said not to take the stairs except for emergency, which is fine but did not know that which is why I tried to take the stairs. But if it had been an emergency there would be no way for me to use the stairs to get out. I mentioned this to the front desk when checking out and he said something to the effect of "we would go and unlock in an emergency". It's not necessary to point out how crazy that statement is, is it?

While the property is unique and has all the historic kyoto characters, the hotel itself is a bit disappointing. First, I booked a room with sofabed and already paid the extra cost with expedia, however at check in the person at the front desk told me they don't have record and charged me extra cost to use the bedding for the sofabed. The front desk was confusing as he told me there's no charge for kids but when I asked what is the extra cost that I already paid for he said it may be amenity fee for kids. Mohamod from Expedia was very helpful and called the hotel helped me solved the problem right away. Second I was excited for the unique Japanese bento breakfast, but was told at checked in that the breakfast room was already all booked up until 9:30, as it's very small. The room set up is also the most not make sense one out of the hotels we booked in Japan, with the closet area all the way deep in the room. If you like the hotel's character, be prepared to take it's inconveniences

The staff were very nice and helpful, typical of Japanese hospitality. The area is well located and walkable for dining and shopping. The hotel entrance, small lobby and breakfast area is located in a machiya (old style Japanese house) but the rooms are in a traditional block at the back. Cleanliness was very poor - the third floor, where we had our room, was constantly dirty for the 4 night duration, it looked it hadn't been hoovered for a while. Room was dirty when we checked in - hair on the floor in the room and bathroom and wet carpet. The room walls were scoffed with visible markings, it brought back YMCA memories... There's no wardrobe in the room, only a tiny exposed rail with hangers by the window. We had bought breakfast but regretted it... Because breakfast is served in a small room in the old house at the entrance, it has limited table capacity. To manage capacity, the hotel asks you to commit to a half hour slot in the morning when you can have breakfast AND the type of food (Japanese or Western), when you check in. It felt very inconvenient to choose when you want to wake up and what to eat three days ahead!! Unless you're the type of person who has their life organised by the hour when on holiday, I wouldn't recommend breakfast - there's plenty of dining places around the hotel.

Gutes Hotel mit Verbesserungsbedarf beim Zustand der Zimmer und beim Umgang mit Allergien Das Hotel liegt sehr gut und unser Zimmer war angenehm groß sowie ruhig gelegen – ein großer Pluspunkt. Allerdings wirkte das Zimmer leider etwas abgewohnt und könnte an mehreren Stellen eine Renovierung vertragen. Die Kommunikation mit dem Personal war schwierig, da nur sehr wenig Englisch gesprochen wurde. Teilweise wirkten die Mitarbeiter nicht besonders bemüht, was ich schade fand. Ein großes Problem gab es beim Frühstück: Wir hatten bereits vorab per Nachricht informiert, dass wir eine Fisch- und Meeresfrüchteallergie haben, und bekamen die Rückmeldung, dass dies kein Problem sei. Beim Check-in gab es dann jedoch ein großes Durcheinander, da die Mitarbeiterin offenbar nichts von dieser Information wusste. Ein Kollege erklärte uns, dass man nicht vorbereitet sei und wir „irgendetwas“ bekommen würden. Am nächsten Morgen haben wir unser spezielles Frühstück abgeholt – jedoch rochen einige Komponenten deutlich nach Fisch, weshalb wir es aus Sicherheitsgründen nicht essen konnten. An der Rezeption hieß es schließlich, man sei sehr wohl auf unsere Allergien eingegangen. Da wir aber kein Vertrauen mehr hatten, haben wir das Frühstück komplett storniert. Wir haben letztlich für ein Frühstück bezahlt, das wir aus Angst vor einer allergischen Reaktion nicht nutzen konnten. Vom Hotel kam keinerlei Entgegenkommen oder Rückmeldung zu der angeblichen Prüfung des Vorfalls, was uns sehr enttäu

If you have tattoos, this hotel is a good choice because you can use the onsen. If you don’t have tattoos or don’t want to use the public bath there are better places to go for the money. The inside bath is right next to the showers, the locker room is very small, and if you go at peak times it’s like a cattle market. The breakfast bento boxes are essentially the same every day and not worth the money. There’s a cafe on the corner and a family mart across the street for better diy breakfast options. If you want to eat breakfast in the breakfast room you have to reserve a time spot. If you’re sensitive to fragrances you might want to eat in your room - there’s a very strong incense aroma in the reception area and breakfast room. I had to take allergy meds. I don’t recall booking a ‘no housekeeping’ room (maybe I did?) but apart from clean towels nothing was done during my 3 night stay. I had to go to reception to get more tea bags. The staff were lovely.

We enjoyed Japanese traditional Machiya lobby area/library with small courtyard. Fancy bento style breakfast in Tatami room was awesome. Modern hotel room was very comfortable, and staffs were very nice. I definitely recommend this hotel.

We love this traditional Ryokan hotel. We stayed two extra nights! Our first experience with a bento box was superb! They were able to accommodate our vegetarian diet. Coffee shops are close by. We rented bicycles from 100 bikes that is just a block away. So convenient to the NISHIKI market! We are so glad we stayed in Candeo for our 5 nights in Kyoto!

お風呂は良かったが部屋が狭い 朝食は冷たいお弁当のみが残念だった せめて温かいご飯だったら良かった

朝食が、他のカンディオはバイキングですが、京都は違うので、決まったものしかなく、苦手なものが、入っていて残念でした。 カンディオは、朝食も魅力のひとつなので、改良してほしいです。

It was a great stay, but there was no hair cap in the amenities in the room, so I couldn't wash my face. Also, there were no hair styling products for men, so my husband was having trouble styling his hair. I ordered breakfast for the next day at noon the day before, but it wasn't available. It's a very Japanese-style inn, but I think it's good for overnight stays.