HiWay Inn Express

It wasn't what it was perceived to be from the website the price wasn't the same the condition of the hotel was medium even though it was being renovated at least it was by Walmart and buy a lot of attractions and things to see for the price the breakfast could have been a lot better than what they served but I had my service dog with me and they treated him with a lot of respect and that means a lot to me so I have to say it was a pretty good stay

This s#i show of a property was listed as "3 Stars", but really is not even a "1 Star." Cabinet drawers that won\'t stay closed are a definite trip hazard. No instructions for how to use the byzantinely-complex TV system. Tried to call front desk for instructions, but the phone didn\'t work. After eventually getting a working phone, now, no internet. Three different networks in the property, but only one works. And only in the vicinity of the front desk. The nice lady on the front desk tried very diligently to be helpful, but the mess is more than she knows how to deal with. Property owners/managers need some kind of swift kick in the arse to get on the ball, instead of misrepresenting a property that is NOT ready for business.

There was two plastic containers of cereal & 1/2 gal of milk , that was breakfast for monday morning & on tuesday our day of departure there was no breakfast. The internet or wifi for the room tv was poor, couldnt finish a whole show or movie. Room was good bed was good, its just a old hotel needs updating , i saw my moms old 1970 blue living room furniture in lobby, no joke really blue 70's furniture.. but the staff were great from checking in & out.

The property was kept in run down condition& not kept clean

It's an older property. Limited TV. Very quiet. Decent at best. Kind of the only game in town.

When the entered the room the first thing we saw was the transition from tile to carpet. The carpet was dirty and shredded and tack strip exposed..The chair in the corner was dirty and torn. We had 2 queen beds each had 2 pillows that were about 20"each. There was a desk, but no mirror so make up had to be done in the bathroom with no place to put products. The bathroom floor wasn't cleaned all the way to the corners. The bathtub had a messy patch. and the bath towels were very thin and about the size we had in high school gym class, but they were clean. We had out Service dog with us and were told there was a $20 cash only deposit for the Service dog. However when we returned the TV remote control for the refund of the $30 deposit, the manager said the dog charge was waived. The side door has 3 steps and no hand rail to help mobility challenged people. There was no coffee pot in the room. They promoted free self serve laundry, but the washing machines had "out of service" signs. The mini fridge was iced over.The maid came as we were leaving for the day, she asked if we needed service and towels, we said yes, thank you. When we returned we did have fresh towels, but trash was not removed and the beds were not tidied.

parking lot in bad shape

I was hesitant to stay at a hotel in Hugo and debated making the drive from Paris or another larger community, but then decided to take a chance. I am platinum elite with another hotel brand and travel extensively for work, and I was more impressed with the cleanliness and decor of this hotel than most of the higher rated ones I stay at when working. I would def recommend.

The room did not smell great and caused my allergies to really act up.

Staff was friendly. Very clean.

Had a good stay room was clean the water was hot for showers no complaints

The price point was (for me) the best part of the stay. This hotel did not offer smoking rooms (this information was NOT noted on the website). The furniture was discolored. There was a window (in my room) that had a hole in it, but was sealed with clear duct tape. There was a rancid smell coming from the a/c unit. there was a used paper towel BEHIND the night stand and there was a partially eaten honey bun in one of the drawers. There was a musty, mild dew-ish odor throughout the facility. There were broken/chipped concrete tile in the halls. There were heavily stained ceiling tiles (as you'd see due to some sort or leak). The breakfast offered consisted of (molded) muffins and (stale, almost rock hard) prepackaged cereal bars. I understand that we often-times get what we pay for. this was indeed one of those experiences. i would NOT recommend this site for anything other than an ABSOLUTE last result!

Breakfast was two containers of cereal and some milk and coffee. The room smelled like the carpet hadn’t been cleaned ever and the showers were so slippery you almost feel down getting in the shower. Was worth maybe about 50 dollars a night not 95 a night

When the entered the room the first thing we saw was the transition from tile to carpet. The carpet was dirty and shredded and tack strip exposed..The chair in the corner was dirty and torn. We had 2 queen beds each had 2 pillows that were about 20"each. There was a desk, but no mirror so make up had to be done in the bathroom with no place to put products. The bathroom floor wasn't cleaned all the way to the corners. The bathtub had a messy patch. and the bath towels were very thin and about the size we had in high school gym class, but they were clean. We had out Service dog with us and were told there was a $20 cash only deposit for the Service dog. However when we returned the TV remote control for the refund of the $30 deposit, the manager said the dog charge was waived. The side door has 3 steps and no hand rail to help mobility challenged people. There was no coffee pot in the room. They promoted free self serve laundry, but the washing machines had "out of service" signs. The mini fridge was iced over.The maid came as we were leaving for the day, she asked if we needed service and towels, we said yes, thank you. When we returned we did have fresh towels, but trash was not removed and the beds were not tidied.

On my do not stay again bathroom shower unclean

The front desk staff was great! Very sweet and pleasant. However, the property wasn’t the greatest and our room was dirty. We pulled out the couch to turn into a bed and the mattress was stained yellow and had dried blood spots on it. Immediately rolled it back up. Breakfast is cereal and fruit only.

Something ain't right. First time Ive ever had to pay before checking out. Was told that I couldn't cancel a night of my reservation. The HiWay Inn is in desperate need of some tender love and deep cleaning. The hallways reeked of urine and unidentifiable carpet stains. Toilet was stained from lack of cleaning. Elevator was dirty and grimey prints on all panels. Continental breakfast was interesting.

The overall Inn was in need of deep cleaning. The carpet was not fresh. Our room had to be changed because TV not working. Roku is not really the way to go for seniors. We have stayed here several times in the past but this time made decision we probably will not come back.

They need to replace the upholstery chair and desk chair in our room.

Just really needs updating. Beds pillows bedding all really old needs replaced

Only problem was the TV was not able to show the NBA playoff game. That was a real turn off.

Not sure I’d stay there again. Room was dated and smelled like it was an old smoking room. They’re doing the bare minimum to keep the place open. I’ve stayed in thousands of hotel rooms with my work and this is one I will avoid in the future.

There was two plastic containers of cereal & 1/2 gal of milk , that was breakfast for monday morning & on tuesday our day of departure there was no breakfast. The internet or wifi for the room tv was poor, couldnt finish a whole show or movie. Room was good bed was good, its just a old hotel needs updating , i saw my moms old 1970 blue living room furniture in lobby, no joke really blue 70's furniture.. but the staff were great from checking in & out.

It's an older property. Limited TV. Very quiet. Decent at best. Kind of the only game in town.

Very comfortable room

Bed was hard

No wifi connection

We never got to stay…when we got there we were told they didn’t accept hotels.com reservations.

It was a 1 night stay but everything was great. Staff was wonderful and efficient. Would visit again

Staff was excellent and friendly

Very nice staff. They changed our room to accommodate us.

When I arrived there,they had me set up in a single room and was supposed to be a room with 2 beds. The desk clerk fixed the issue and set me up in a double. Really friendly staff. Comfortable atmosphere and walking distance to Walmart,convience store and Taco Bell.

Staff was friendly held our room for a late checkin.

Room was clean and had basic necessities. I am a little disturbed that someone came in my room because I didn't have a so not disturb sign for the door. They didn't make the bed, the knocked over the bathroom trash and didn't pick it up. Replaced 1 towel and didn't leave or replace the floor mat for the bathroom. Why bother coming in of you're not going to service the entire room? Seems shady

Book thru Expedia and check out early there is no refund. Cost me over $200 I will not be able to get back from company I work for.

The staff was kind and helpful and attentive. The hotel needs an update, the curtains in our room were ripped, our faucet in the shower dropped a steady stream of water. And there was a funky smell.

A little confusion on the amount. But the gal was able figure it all out. Nicer than I expected from the reviews. Next to a gas station and Walmart. Will stay in the future

When I arrived there,they had me set up in a single room and was supposed to be a room with 2 beds. The desk clerk fixed the issue and set me up in a double. Really friendly staff. Comfortable atmosphere and walking distance to Walmart,convience store and Taco Bell.

It wasn't what it was perceived to be from the website the price wasn't the same the condition of the hotel was medium even though it was being renovated at least it was by Walmart and buy a lot of attractions and things to see for the price the breakfast could have been a lot better than what they served but I had my service dog with me and they treated him with a lot of respect and that means a lot to me so I have to say it was a pretty good stay

Location was good

Close to walmart & fast food

A little confusion on the amount. But the gal was able figure it all out. Nicer than I expected from the reviews. Next to a gas station and Walmart. Will stay in the future

I will say that I booked here bc it says online that they have continental breakfast and they aren’t offering breakfast. I would have booked elsewhere. Take it off your site if they aren’t offering it anymore.

The breakfast was stale cereal and nasty coffee..

Internet was terrible. However it is pretty much the best hotel in Hugo. Not much to choose from. Breakfast consisted of cereal. Period

The window was broke and the card wouldnt work after going back to the room after getting breakfast and breakfast was just mini muffins and cereal. I thought it should have eggs and stuff for healthy eaters.the girl didnt say what room or where it was and we had to look at the key to see what room

The “breakfast” should not be something that this hotel advertises - it’s dishonest. There was one half gallon of milk in a mini fridge, a few cereal bowls and muffins that size of a golf ball that they repurposed from wal-mart. And the bed sheets had a pee stain on them. The shower valve was installed upside down so that satanically hot water comes out first; it’s a bid unsafe for kids. Room 201 needs the cartridge flipped inside the valve, that’ll fix the hot/cold issue. The fan or condenser (one of them) is sticking in that ac unit in that room - I sounded like Chewbacca snoring in the corner of my room all night. This room and “experience” is not worth the $100 price tag. The place is basically a cheap motel in a hotel shape with hotel pricing. Wouldn’t stay there again or recommend it.

The price point was (for me) the best part of the stay. This hotel did not offer smoking rooms (this information was NOT noted on the website). The furniture was discolored. There was a window (in my room) that had a hole in it, but was sealed with clear duct tape. There was a rancid smell coming from the a/c unit. there was a used paper towel BEHIND the night stand and there was a partially eaten honey bun in one of the drawers. There was a musty, mild dew-ish odor throughout the facility. There were broken/chipped concrete tile in the halls. There were heavily stained ceiling tiles (as you'd see due to some sort or leak). The breakfast offered consisted of (molded) muffins and (stale, almost rock hard) prepackaged cereal bars. I understand that we often-times get what we pay for. this was indeed one of those experiences. i would NOT recommend this site for anything other than an ABSOLUTE last result!

Breakfast was two containers of cereal and some milk and coffee. The room smelled like the carpet hadn’t been cleaned ever and the showers were so slippery you almost feel down getting in the shower. Was worth maybe about 50 dollars a night not 95 a night

There was two plastic containers of cereal & 1/2 gal of milk , that was breakfast for monday morning & on tuesday our day of departure there was no breakfast. The internet or wifi for the room tv was poor, couldnt finish a whole show or movie. Room was good bed was good, its just a old hotel needs updating , i saw my moms old 1970 blue living room furniture in lobby, no joke really blue 70's furniture.. but the staff were great from checking in & out.

The hotel has obviously been elegant. We were happy with our room. There were 3 of us and there were 2 thin towels only. The breakfast had the fewest choices I've ever seen. Two sweetened cold cereals, a gallon jug of whole milk, tiny muffins and breakfast bars. A pot of coffee and a container marked sweetener and one marked creamer. But the dining room was elegant with marble topped tables and upholstered chairs. The upholstery matched that of the side chair in our room. We were in Hugo to visit the Showman's Rest part of the cemetery and were disappointed that there were no brochures available about this tourist attraction. But I might stay there again. Not msny choices in Hugo.

The front desk staff was great! Very sweet and pleasant. However, the property wasn’t the greatest and our room was dirty. We pulled out the couch to turn into a bed and the mattress was stained yellow and had dried blood spots on it. Immediately rolled it back up. Breakfast is cereal and fruit only.