Hotel Fazenda Poços de Caldas

Very nice property, ideal for couples with children

This hotel is located in a farm property could be much updated it says they have a swim up pool bar and wasnt even functioning the pool was full of dead mosquitos and flies they could have someone cleaning it at least twice a day the service was terrible we had to do everything on our own to reserved activities they couldn’t call from the front desk and ask what hours available the food was from days before hard bread and for lunch they had one plate that had gone bad already tasted spoiled they said it was all inclusive but then they charged for all the drinks feom water to beer we Have stayed at plenty all inclusive and all inclusive means exactly that ALL INCLUSIVE not just the food. After we checked out we asked if we could use the pool for at least an hour and then we could leave because we came in late the night before and didn’t enjoy the pool that much just a few hours the day before when we checked in and their answer was no i have Stayed at all inclusive hotels where after your check out time you can use their amenities until your departure time i enjoyed The horse back riding activity that to me was the best part of the whole stay. Expedia mentioned i stayed At a VIP section there was no VIP about it didn’t get any extra perks or special attention the coffee on the lobby was not replenished they kept it from two day before and even when we left it wasn’t updated this hotel can do a lot better on customer service and the food service as well

Que lugar incrível, a comida é maravilhosa, diversas atividades, tem duas piscinas aquecidas que ajudam muito se tiver frio. Pra quem tem crianças a recreação é até a noite, ajudando muito. Estivemos no quarto family para 5 pessoas e o quarto era maravilhoso, muito bom!!!

Lugar muito legal para crianças, com diversos ambientes e uma agenda de atividades que abrange o dia inteiro. Refeições ótimas, buffet completo, com bastante variedade. Funcionários atenciosos, especialmente os monitores infantis. O quarto é simples, colchões macios demais para o meu gosto, e o serviço de limpeza de quarto demora um pouco pra acontecer.

O chuveiro não funcionava, a porta da sacada não trancava. Pedi a manutenção e não foi feita quando necessario.