Casablanca Resort

No servía el internet ni los elevadores y me tocó bajar las cosas del 5to piso por que los que se se encargan de llevar tus maletas se escondían en otras habitaciones hasta que una encargada de limpieza lo regañó

It looks really goodvin the pictures but swimming pool is very updated, the restaurant is not to sharming, but the room where we stay is exelent, lots of grifity on the street at norh side of the builing.

The room Very clean. The staff very kind end friendly. I don’t like that they don’t have enough shade by the pools for the people that don’t like sun.

Todo muy limpio y ordenado. Bo ito ambiente familiar. Playa e instalaciones de Alberca en excelente estado.

Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.

Not enough room in the lobby waiting for our room. Bathroom were note working in the lobby. Staff was indifferent

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

Es muy buen Alojamiento, el Desayuno Incluido muy Rico y Vasto, la zona de Alberca incluida esta misma muy amplia y cómoda, inmediato el acceso a la Playa y acordonada dicha Zona da ese carácter de “Privacidad” , solo recomendaría prohibir o controlar el Volumen de las Bocinas de los Huéspedes, el Viernes 29/Ago habia muy buena Música en Vivo en el Restaurant de la Alberca misma que disfruté hasta que un Huésped se acomodó en la Sombrilla contigua y puso su Música Norteña a volumen no molesto pero que ya no me permitió escuchar la Buena Música en Vivo del Restaurant de la Alberca

I believe is one of the best, if not THE best resort in Guayabitos beach. Every suite has an ocean view, the swimming pool is always warm, the beach is right there! What's not to like?

Wonderful employees. Great lobby and pool area. Perfect location and nice beach. Rooms could be updated, especially the beds.

Excellent staff, property was nice & clean, one thing I suggest is extra sheets or blanket 😃

ES DE LAS POCAS OPCIONES QU ENCONTRARÁS GUAYABITOS CON BUENA CALIDAD, LIMPIO, BUENA ATENCIÓN Y EXCELENTE UBICACION

Casablanca is a beautiful, clean, and safe place to stay in Guayabitos. The staff is friendly and accomodating. The beach is amazing...waking up to those waves crashing right off the balcony is an absolute dream.

Todo muy limpio y ordenado. Bo ito ambiente familiar. Playa e instalaciones de Alberca en excelente estado.

HABITACION AMPLIA LIMPIA NPERSONAL AMABLE

Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

Nos fue muy bien.El hotel excelente. El desayuno muy bueno.La habitacion muy espaciosa. La vista del balcón espectacular

I liked that all the staff was very polite and attentive to our needs. Very clean comforter and with all the necessary items on hand.

Wonderful employees. Great lobby and pool area. Perfect location and nice beach. Rooms could be updated, especially the beds.

No servía el internet ni los elevadores y me tocó bajar las cosas del 5to piso por que los que se se encargan de llevar tus maletas se escondían en otras habitaciones hasta que una encargada de limpieza lo regañó

La puerta del cuarto se cayó cuando entramos a la habitación, la televisión d l cuarto no servía, la caja fuerte no servía, la regadera tapada y se corria el agua por la puerta de cancel del baño, uno de los días no pudimos acceder al cuarto porque las pilas del control de la puerta se agotaron

HABITACION AMPLIA LIMPIA NPERSONAL AMABLE

Buena ubicación. Excelente atención. Excelente vista.

Big room but uncomfortable bed sofa and chairs wifi is the worst I have ever had I had to work from the lobby No water given can’t drink the tap water

Nos fue muy bien.El hotel excelente. El desayuno muy bueno.La habitacion muy espaciosa. La vista del balcón espectacular

Este hotel siempre ha Sido mi preferido. Con el tiempo lo han modernizado y están quedando excelentes sus suites. Muy bien equipadas y sobre todo muy amplias

I believe is one of the best, if not THE best resort in Guayabitos beach. Every suite has an ocean view, the swimming pool is always warm, the beach is right there! What's not to like?

Beds are hard and no coffee in the room or lobby

The beds aren’t very comfortable and they only have a sheet it would be nice to have a light blanket. Staff is amazing tho and the property is very clean close to some great restaurants and main downtown.

Excellent staff, property was nice & clean, one thing I suggest is extra sheets or blanket 😃

ES DE LAS POCAS OPCIONES QU ENCONTRARÁS GUAYABITOS CON BUENA CALIDAD, LIMPIO, BUENA ATENCIÓN Y EXCELENTE UBICACION

No servía el internet ni los elevadores y me tocó bajar las cosas del 5to piso por que los que se se encargan de llevar tus maletas se escondían en otras habitaciones hasta que una encargada de limpieza lo regañó

El hotel y el servicio del personal de recepción , limpieza y restaurante estuvo excelente solo hubo algunas situaciones en la recámara que no se repararon en el momento que se les dijo hasta que fui a pedir la refacción fue cuando ya fueron

Love it clean, confortable, the food was good ,would like more choices the host and waiter's inrexelent

Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.

Not enough room in the lobby waiting for our room. Bathroom were note working in the lobby. Staff was indifferent

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

We went downstairs to ask for additional towels they said they would bring them to our room they were never brought. Front desk lady was rude

Did not appreciate that I asked for an iron, I was given o e that did not work when I asked for another iron I was told it’s something they hotel doesn’t offer. 🙄 I asked the front desk to call a Taxi I was told it’s better if I walk to the street an catch one 🙄

ES DE LAS POCAS OPCIONES QU ENCONTRARÁS GUAYABITOS CON BUENA CALIDAD, LIMPIO, BUENA ATENCIÓN Y EXCELENTE UBICACION

Beautiful beach to swim in love it

Casablanca is a beautiful, clean, and safe place to stay in Guayabitos. The staff is friendly and accomodating. The beach is amazing...waking up to those waves crashing right off the balcony is an absolute dream.

It looks really goodvin the pictures but swimming pool is very updated, the restaurant is not to sharming, but the room where we stay is exelent, lots of grifity on the street at norh side of the builing.

Buena ubicación. Excelente atención. Excelente vista.

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

Nos fue muy bien.El hotel excelente. El desayuno muy bueno.La habitacion muy espaciosa. La vista del balcón espectacular

Es muy buen Alojamiento, el Desayuno Incluido muy Rico y Vasto, la zona de Alberca incluida esta misma muy amplia y cómoda, inmediato el acceso a la Playa y acordonada dicha Zona da ese carácter de “Privacidad” , solo recomendaría prohibir o controlar el Volumen de las Bocinas de los Huéspedes, el Viernes 29/Ago habia muy buena Música en Vivo en el Restaurant de la Alberca misma que disfruté hasta que un Huésped se acomodó en la Sombrilla contigua y puso su Música Norteña a volumen no molesto pero que ya no me permitió escuchar la Buena Música en Vivo del Restaurant de la Alberca

I believe is one of the best, if not THE best resort in Guayabitos beach. Every suite has an ocean view, the swimming pool is always warm, the beach is right there! What's not to like?

Wonderful employees. Great lobby and pool area. Perfect location and nice beach. Rooms could be updated, especially the beds.

It looks really goodvin the pictures but swimming pool is very updated, the restaurant is not to sharming, but the room where we stay is exelent, lots of grifity on the street at norh side of the builing.

La verdad es que yo ya había utilizado sus instalaciones pero esta vez dejaron mucho que desear, la regadera no servía muy bien, el lavabo estaba tapado y el desayuno en el restaurant estaba pésimo

Love it clean, confortable, the food was good ,would like more choices the host and waiter's inrexelent

Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.

Nos fue muy bien.El hotel excelente. El desayuno muy bueno.La habitacion muy espaciosa. La vista del balcón espectacular

Es muy buen Alojamiento, el Desayuno Incluido muy Rico y Vasto, la zona de Alberca incluida esta misma muy amplia y cómoda, inmediato el acceso a la Playa y acordonada dicha Zona da ese carácter de “Privacidad” , solo recomendaría prohibir o controlar el Volumen de las Bocinas de los Huéspedes, el Viernes 29/Ago habia muy buena Música en Vivo en el Restaurant de la Alberca misma que disfruté hasta que un Huésped se acomodó en la Sombrilla contigua y puso su Música Norteña a volumen no molesto pero que ya no me permitió escuchar la Buena Música en Vivo del Restaurant de la Alberca

Beds are hard and no coffee in the room or lobby