DoubleTree by Hilton San Diego - Del Mar

Vi kom ved 20 tiden, og check ind var ikke særlig god. Så kom problemerne først. Vi skulle scanne en af kode for at få parkering til vores bil. Koden viste henntilnen lang opretningsformular der bad om mange unødvendige oplysninger og derefter skulle nem id og betalingskort indtastes. E-mail tilknyttet servicen var så misvisende at vores kreditkort blev afvist med tanke på svindel. Efter diskussion med “conciergen” fik vi mundligt en anden aftale som han ville sørge for. Næste dag var der en parkerings påmindelse på forruden af bilen. Her på dag tre, og flere påmindelser er det Ikke løst. I dag 12/9 fik vi en ualmindelig dårlig behandling i receptionen af mandlig medarbejder ved 1PM tiden Manden ville igen have os til at bruge qr koden, selvom kreditkortet nærmest var blevet spærret sidst.

Payton était adorable. La chambre très correcte et emplacement très calme. Bon hôtel 😊 merci pour notre séjour de 5jrs.

i am surprised at the level of deterioration of these facilities. I happened to stay at two Hilton related hotels in the last week i am surprised to see how these facilities have been ignored and ran down including the rooms, somewhat outdated, lamp hanging by a wire the window where the pool view is very dirty, dirty carpets, however i do give it to staff at the doubletree in Del Mar they were courteous and super friendly

Housekeeping barged into room with do not disturb sign. Checkout was at noon but they made a mistake. Then falsely charged for “taking a water bottle” from the room, at checkout. Never took a water bottle plus I am a gold member which allows free water bottles. Victoria at front desk was rude and kept arguing over $3 which I never took. Customer service very terrible. Will not stay here again.

The bed was horrible! We were so sore in the morning that we didn’t even end up doing what we had planned for the day.