Name: Home2 Suites by Hilton Baltimore/White Marsh
Address: 10465 Philadelphia Road, Nottingham, Baltimore, Maryland, USA, Baltimore, Baltimore County, US
Price range: 125 $–240 $ per night
Rating: 8.4

Was Gäste sagen

In jüngsten Bewertungen wird das Home2 Suites by Hilton Baltimore/White Marsh häufig für freundliches Personal, die günstige Lage und die geräumigen Suiten gelobt. Gleichzeitig wird auch auf eine uneinheitliche Sauberkeit, gelegentliche Wartungsprobleme und wiederkehrende Störungen wie Lärm oder unerwartete Parkgebühren hingewiesen.

Die Suitenlayouts mit vollwertigen Kühlschränken und Küchenzeilen werden von den Gästen hervorgehoben, aber einige erwähnen abgenutzte Möbel, Probleme mit der Temperaturregelung, kaputte Jalousien oder Fernseher sowie gelegentliche Gerüche oder Lärm aus dem Flur. Die Einrichtungen erhalten gemischte Bewertungen: Der Innenpool ist manchmal geschlossen oder trüb und die Aufzüge fallen gelegentlich aus, während das Fitnessstudio und die Patio-/Lobbybereiche gelobt werden; das Hotel ist haustierfreundlich. Das Frühstück reicht von reichhaltig und schmackhaft bis hin zu begrenzt oder schlecht organisiert, wobei einige Bedenken hinsichtlich der Lebensmittelsicherheit und des Personals bestehen. Insgesamt können Sie geräumige Suiten in guter Lage erwarten, sollten aber den Status des Pools und die jüngsten Wartungsarbeiten überprüfen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Das Feedback zu den Einrichtungen ist gemischt: Der Innenpool wird von einigen gelobt, aber auch als geschlossen, trüb oder nur abends mit Schlüsselzugang zugänglich gemeldet, und die Aufzüge fallen gelegentlich aus. Das rund um die Uhr geöffnete Fitnessstudio, die Patio-/Grillbereiche, die Ladestationen für Elektrofahrzeuge und die haustierfreundliche Ausstattung werden geschätzt, obwohl mehrere unerwartete Parkgebühren erwähnen.

Reinigung

Die Sauberkeit ist uneinheitlich. Viele beschreiben die Zimmer und Gemeinschaftsbereiche als sauber, aber es gibt wiederkehrende Beschwerden über schmutzige oder übelriechende Teppiche, trübe Pools und gelegentliche Schädlingsbefunde sowie Versäumnisse wie fehlende Seife oder schlecht gereinigte Armaturen.

Zimmer

Die Suiten sind geräumig und verfügen über Küchenzeilen und vollwertige Kühlschränke. Viele finden sie komfortabel für Familien. Wiederkehrende Probleme sind abgenutzte Möbel, defekte Jalousien oder Fernseher und Steckdosen, Probleme mit der Temperatur und dem Warmwasser sowie gelegentlicher Lärm oder Rauchgeruch aus Fluren oder der Lobby.

Dienstleistung

Der Service wird häufig als freundlich und zuvorkommend beschrieben, wobei bestimmte Mitarbeiter an der Rezeption besonders hervorgehoben werden. Die Erfahrungen sind jedoch unterschiedlich, mit Berichten über unfreundliche oder unhilfsbereite Interaktionen, unorganisierten oder langsamen Check-in, Schwierigkeiten beim späten Check-out sowie strittige Gebühren oder Reservierungen.

Ähnliche Gästebewertungen

10

Marjorie

21. März 2025

·

Aufenthalt am 2 Nächte

Tim was amazing! Made my family and i feel very welcomed. Hotel was very clean and spacious.

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2

Tinika

5. Mai 2024

·

Aufenthalt am 1 Nacht

The hotel was clean, in good condition, and in a very convenient location. However the night staff was very rude and unprofessional. My family and I were targeted from the beginning. Before we could get situated, the security knocks on the door saying we had a noise complaint(hadn’t even had the chance to put our bags away). 20 minutes later he comes back with the same complaint and we were watching TV. I ask him, Sir what noise are you talking about because you can clearly see that we are watching TV. He says to me one more complaint and I’m kicking you out. The front desk clerk was very rude and says to my daughter I hope you have the 250 because I’m about to kick you out! Needless to say, we packed our bags and left. My daughters were so hurt and I was upset because I paid for a room that we didn’t have the chance to stay. I returned the next morning to check out, I explained to the morning shift front desk agent and she calls over another co-worker to hear my story. Her comment to her co-worker was look at this “He strikes again”. She says to me Ma’am I’m looking at the notes and it’s nothing that says you have a noise complaint. She passed my message to the manager that didn’t call me, until I called multiple times only for him to completely disregard my concerns. I truly didn’t appreciate how we were treated by the staff on duty that night. It was unfair and seemed to be targeted.

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2

Marcos

23. Jan. 2024

·

Aufenthalt am 1 Nacht

Booked a connected room a week in advance. I called the hotel twice prior to the date to verify the rooms were connected because I had children. Both times were verified but not without concern because the second time I called the associate said she seen my name but didn’t see the rooms connected. She stated she was locking it in for me now. On the day of the stay I got to the property a hour before check in to set everything up for my family. I was told no rooms were available to be connected and their was nothing that can be done because the connected room was occupied. I pleaded my case with the associate, even gave her names of the prior associates I had spoken with to prove my argument. I even offered to pay for an upgrade for the person who was occupying the connected room since only one of the rooms that connect was being occupied. This associate offered me no help and gave off the air that I was bothering her . I stayed in the lobby for an hour trying to figure out an alternative. During shift change a spoke to the new associate and she did help me. It took her a few hours but she managed to make the changes for me which I and my family were very grateful for. Lastly, I asked for a late check out due to the late check in that was no fault to me and I was told the late checkout was full so I could not be added to it. I asked to speak with a manager and was told no manager was available. Very disappointed because the hotel was not bad but the service was not good.

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2

Marcos

17. Dez. 2023

·

Aufenthalt am 1 Nacht

Customer service was trash. I booked 3 rooms 2 of which were connected for my kids. I called twice to verify the connected rooms. When I arrived at 230pm I was told they had no connected rooms available and no room were available for check in. Check in was at 3 pm. At 3 pm still no rooms available. No one attempted to help me resolve my issue on the connected rooms until shift change at which time a rep name Octavia helped me out. It took her sometime but she was able to connect my rooms. I did not check into a room into 5pm. The next day when I asked for a late check in I was told no. All late check in had already been reserved. I asked to speak to a manager because it made no sense that check in was 3 and check out was 11 and late check out was 12 but you don’t have a room available for me till 5 so why can’t I get a late check out. I was told no manager was available and it was nothing they could do. I was pissed. The hotel was clean but the customer service is a 0 except for Octavia she was great but I still felt cheated that I even had to go through so much for so little.

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10

Thomas

28. Dez. 2024

·

Aufenthalt am 2 Nächte

Wonderful staff. Very friendly and courteous as well. Breakfast wasn't bad at all. I will stay again when I visit Baltimore. As a matter of fact, I will make it my favorite place to stay whenever I visit the city.

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10

Eric

17. Jan. 2025

·

Aufenthalt am 2 Nächte

Staff was wonderful and accomodating. My furry companion was having some seperation anxiety while we were using the pool. Staff let us know he could cone down and hang out by the pool instead. We had a great time and its convinced me to bring my pup with me to more places. The continental breakfast was above and beyond as well. Great food to start the day.

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10

Cheryl

12. Mai 2025

·

Aufenthalt am 1 Nacht

Initially, I was a little disappointed because the hotel was not able to give me the room that I requested and I had to settle for a king bed rather than 2 queen beds. Once I arrived there the front desk manager was extremely accommodating, very professional and extremely kind. When I arrived at my room I was quite pleased with the condition of the room and the amenities that were available to me. The only problem that I encountered with the room was the television. It was not working properly but I had access to Netflix and that sufficed for the evening. I would definitely use the hotel again if need be I am quite appreciative of the manager and the services that he provided to me. The breakfast that was provided for free was also a plus.

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6

Chanel

8. Feb. 2025

·

Aufenthalt am 1 Nacht

Staff was rude and insensitive

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10

Kadishe

14. Apr. 2025

·

Aufenthalt am 1 Nacht

Judy, the front desk receptionist, was absolutely wonderful. She was professional, courteous, and efficient. Honestly, she should be commended for her work ethic. She answered all my questions and offered suggestions that really made my stay wonderful. I will come back to this hotel specifically because of the way Judy made me feel—valued.

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2

Samuel

10. Sept. 2025

·

Aufenthalt am 2 Nächte

This is my 4th time using this hotel but to my surprise, I was charged for damages that never happened and they could not prove what was damaged. They claimed I broke the towel rail which shockingly they don’t even have in the room I was given, all they had was a little hook on the bathroom door, so where did damages for towel railing come from? SMH. I was also charged $298 from a completely different card after being charged from the card that I had used to check in with no reasonable justification. Front desk was saying something different while their customer service was saying something completely different which made them sound so disorganized and fraudulent to me. Painfully I couldn’t get the charge refunded. I will never be back here again.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Die Lage ist günstig an der Autobahn und in der Nähe von Geschäften und Restaurants gelegen, mit einer halb abgeschiedenen, generell ruhigen Umgebung. Einige Gäste fanden die Beschilderung zum Eingang leicht zu übersehen.

Gastronomie

Das Feedback zum Frühstück ist gemischt: Viele loben es als reichhaltig, schmackhaft und preiswert. Andere fanden die Auswahl begrenzt oder schlecht organisiert, wobei trockene vorgefertigte Speisen und Bedenken hinsichtlich der Lebensmittelsicherheit und der Kreuzkontamination von Utensilien genannt wurden.

Monat	Durchschnittspreis
Januar	116 $
Februar	122 $
März	139 $
April	137 $
Mai	156 $
Juni	187 $
Juli	166 $
August	143 $
September	132 $
Oktober	130 $
November	120 $
Dezember	110 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $175	18 $186	19 $201
20 $151	21 $137	22 $166	23 $170	24 $151	25 $191	26 $209
27 $131	28 $164	29 $169	30 $129

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $125	2 $192	3 $205
4 $127	5 $129	6 $129	7 $129	8 $164	9 $205	10 $240
11 $144	12 $127	13 $127	14 $128	15 $133	16 $191	17 $189
18 $131	19 $128	20 $132	21 $128	22 $131	23 $175	24 $182
25 $126	26 $131	27 $132	28 $132	29 $131	30	31

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Zimmeroptionen

Studio, 1 King-Bett, barrierefrei (Hearing)

Suite, 1 King-Bett, barrierefrei, Nichtraucher (Hearing)

Studio, 2 Queen-Betten, barrierefrei (Hearing)

Studio, 2 Queen-Betten

Suite, 1 Schlafzimmer

Suite, 1 King-Bett, barrierefrei, Nichtraucher (Roll-in shower)

Studiosuite, 1 King-Bett

Studio, 2 Queen-Betten, barrierefrei, Badewanne

Suite, 1 King-Bett, barrierefrei, Badewanne

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