Home2 Suites by Hilton Baltimore/White Marsh

I

We had a very nice stay. The staff was friendly and helpful. It was clean. The breakfast buffet was very good! The pool was enjoyable

The microwave in my room did not work and when I called a few days ago before my stay, a staff member was very nasty. I had a simple question and she showed no patience or compassion.

Staff were receptive and courteous

The room that me and my family stayed in was “ PERFECT”! I even left a “ Thank you” note and a tip. The pool area was ok. I do Have one complaint. The receptionist at the front desk, Asian women was very NONCHALANT, SNOBBY and ARROGANT! As we know that the rooms there are not cheap, so I would have loved to experience professionalism from the receptionist when checking in. Therefore, I WILL NOT be coming back to that hotel again!