Name: Holiday Inn Express Birmingham - Snow Hill by IHG
Address: 1 Snow Hill Plaza, Birmingham, West Midlands (comté), GB
Price range: 55 $US–247 $US per night
Rating: 7.98

Ce qu'en disent des voyageurs

À l'Holiday Inn Express Birmingham - Snow Hill by IHG, les clients apprécient l'emplacement central et le personnel généralement aimable, mais les avis soulignent également des problèmes récurrents avec la climatisation et le chauffage, des problèmes d'entretien occasionnels et des normes de propreté variables.

Le petit-déjeuner divise : certains le trouvent agréable, tandis que d'autres le décrivent comme bondé et chaotique, avec de longues attentes et des ruptures de stock aux heures de pointe. Les chambres conviennent aux courts séjours, mais le confort varie en fonction des matelas fermes ou affaissés, des canapés-lits, des fenêtres scellées et du bruit du couloir ; les étages supérieurs peuvent offrir une belle vue sur la ville. Le parking est situé à proximité, avec des tarifs réduits B4, mais des validations confuses et des frais supplémentaires sont signalés, et les ascenseurs peuvent être lents ou hors service aux heures de pointe. Attendez-vous à un point de chute pratique avec un personnel serviable et quelques imprévus opérationnels.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Un parking situé à proximité (B4) est disponible avec une réduction d'hôtel, mais plusieurs clients ont trouvé les tarifs et la validation confus ou coûteux. Les ascenseurs sont souvent lents ou partiellement hors service, et la petite salle de sport avait du matériel en panne.

Avis de voyageur à ce sujet

2

Syed Ali Iqtidar

2 sept. 2025

·

A séjourné 2 nuits

Parking wasn't free as it was mentioned when i booked

10

Matthew

11 oct. 2025

·

A séjourné 1 nuit

Great location for the Utilita, easy parking, lovely stay!

10

Mohamed

26 août 2025

·

A séjourné 1 nuit

Was great Found Parking Bit Tricky and Expensive £15.70 And also you unable to Take out the car once you Parked The car we have to pay Again If we Take out the car From Parking Apart from Parking All good

4

Sukhpreet

17 mars 2025

·

A séjourné 1 nuit

Unfortunately our first room the heating was not working, second room the sofa bed was broken and the final thirs room no water pressure in the shower. Just gave up and slept. only to discover more than half of the machines in the gym did not work. Final straw was running out of some food items for breakfast. Wonderful staff but i think the hotel is being run on too tight a budget especially when you consider its almost £150 a night

8

Danielle

17 nov. 2024

·

A séjourné 1 nuit

Location was great for exploring Birmingham City Centre and close to a tram stop. The room was great - good size, good facilities and clean. Lifts however were an issue with only 2 working and the capacity of the lifts it meant you had to wait a while to get in. Breakfast was also disappointing. Staff were unhelpful and when we arrived at 10am there were no mugs and bits missing from the buffet. Definitely would recommend going earlier for a better service.

6

Ken

11 déc. 2022

·

A séjourné 1 nuit

Property was clean but the Hotels needs to tell people it doesn't have parking as the parking next to the site is for another company and is Prohibitively expensive. Arrived at the hotel around 5.30pm, when I wanted to drive out at 10.00pm, I had to pay for 24hr parking but the machines don't give you your ticket that you have paid for for 24 hrs on exit. You have to pay for 24hr parking again when you return. £40 (reduced rate apparently) parking in 1 night is not acceptable.

10

Arnold

16 févr. 2025

·

A séjourné 1 nuit

Safe, quiet, spacious rooms, no issues during our stay. Please note that discounted parking is the B4 parking, NOT the NCP.

6

Natalie

23 août 2025

·

A séjourné 1 nuit

Parking next to hotel is £32 per 24hrs. There is parking for £15 per 24hrs but that is further away. Family room sofa bed very uncomfortable and receptionist pretty fed up and thought we had asked for the moon when i requested some extra pillows, but bathroom was lovely and clean. Very busy hotel.

8

Kerry

20 oct. 2025

·

A séjourné 2 nuits

Parking very safe and close by. Easy to use.

8

Katherine

2 nov. 2025

·

A séjourné 1 nuit

Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont mitigés : de nombreuses chambres sont décrites comme propres, mais d'autres signalent des taches, de la moisissure, des éléments sales et des espaces de petit-déjeuner désordonnés.

Avis de voyageur à ce sujet

4

Mina

18 sept. 2023

·

Dirty rooms and breakfast area. Very unprofessional staff apart from Dee. Poor working lifts. Changed rooms twice and still smelt of drugs. Would not stay here again.

8

Hetty

18 nov. 2025

·

A séjourné 1 nuit

Room had some mould on the wooden skirting so not ideal. But we’re only staying for one night so didn’t bother making a complaint.

8

Jane

30 nov. 2025

·

A séjourné 2 nuits

Room was spotless.excellent shower.staff all very friendly & helpful.

4

Jack

7 mars 2024

·

A séjourné 1 nuit

Room was grubby/dirty and obviously little in the way of attention to detail goes into some of the cleaning. There were 'odd' stains dotted all over the room and some of the furnature and fittings were broken - including the toilet lid that wouldn't stay up. Reception always seemed super busy so couldn't really raise these issues on the day as had other things to do. Shame - good location.

8

joanne

31 déc. 2023

·

A séjourné 1 nuit

The rooms are not very clean. I was given a room on 5th floor. The couch in room had dirty stains all over it. The bathroom was dirty. I had to change my room to the top floor 19. The outside area was clean dining coud be a little bit better with more variety of food. Juice was waterless. Staff were okay

10

Ellie

20 juin 2025

·

A séjourné 2 nuits

Very clean and comfortable

8

Sharon

26 nov. 2025

·

A séjourné 1 nuit

Very clean and tidy room. The staff were all very polite, helpful and friendly. Only one issue was a leaky shower door, so the floor got quite wet.

2

Rob

18 juil. 2024

·

A séjourné 1 nuit

Worst trip I've had in a long time. The bed was uncomfortable, the room needed a good clean, I dropped something off the desk and when I picked it up it was covered in thick dust. The light bulb in the shower didn't work and the sink in the bathroom too 30+ minutes to drain. I've stopped in so many holiday inns and this one is definitely not a fair representation of the brand. I would not stop there again.

10

Katie

20 oct. 2024

·

A séjourné 1 nuit

Lovely clean hotel Perfect location for train station and Utilita arena Friendly staff Great breakfast

6

Richard

25 août 2025

·

A séjourné 1 nuit

A very average stay. It wasn’t terrible but also isn’t a hotel I’ll likely return to. In the main, the room was clean enough with good bathroom facilities, however, the appearance of what looked like a blood stain on the carpet wasn’t particularly appealing. Breakfast was absolutely packed, struggled to get a table and some items not restocked quick enough. As I’ve said, very average which is what I would have expected.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Chambres fonctionnelles avec des douches correctes et certaines belles vues sur la ville, mais le confort varie : beaucoup mentionnent des matelas ou des canapés-lits inconfortables, des fenêtres scellées avec des pannes de climatisation ou de chauffage, du bruit de couloir et un décor daté.

Avis de voyageur à ce sujet

6

Rachael

15 juin 2025

·

A séjourné 2 nuits

Location was good. Rooms are a bit tired and wallpaper peeling off. Basic but to be expected. Same goes for the breakfast. It was ok, but wouldn't have paid for it if it wasn't included in the price. Staff were all lovely.

6

Dan

3 août 2025

·

A séjourné 1 nuit

Nice central property but the air conditioning was not working and apparently hadn’t been working in the rooms for many weeks. The windows also do not open. They make no mention of this until you get to the hotel which is both disappointing in the current warm weather and feels underhand to ensure you can’t cancel and book elsewhere.

8

Adam

2 nov. 2025

·

A séjourné 2 nuits

We stayed 2 nights on 19th Floor. Room clean, staff great. We did mention the bed to reception that the bed wasn’t right. We found the bed was really lower/soft in the middle and we found we kept slipping into the middle while we slept.

4

Allison

10 nov. 2025

·

A séjourné 2 nuits

There were people shouting, swearing and screaming in the middle of the night and banging in doors on our floor. It was a frightening experience

2

James

22 janv. 2025

·

A séjourné 1 nuit

Badly damaged room with no heating and only lukewarm water. The walls were damaged, the bathroom door was damaged and the desktop was damaged. A portable heater was provided after the staff admitted that the heating in the entire building was broken. This in January in the UK, should have been notified at check-in.

6

Scarlet

11 sept. 2023

·

A séjourné 2 nuits

The staff were friendly and helpful. Our room was a family room but it was smaller than a Travelodge double room. The quality of the room was also bad and had so many marks and issues on the wall. We paid more than what I’d ever had to pay in London a room. The bathroom however was good quality, The air conditioning was very loud. Also the hall smelt of smoke.

6

David

18 oct. 2025

·

A séjourné 1 nuit

Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.

10

Shilu

7 janv. 2024

·

A séjourné 1 nuit

I got the 19thth floor as per my request, it was a great experience and view was mind blowing

6

Aman

30 déc. 2022

·

A séjourné 2 nuits

The location of the hotel was nice but the room was very small. Furniture was very old. Bed size was extremely small. Air condition (cold option) was not working fine. Breakfast was below expectations

8

Katherine

2 nov. 2025

·

A séjourné 1 nuit

Room was clean, beds were very comfy. The walls arent sound proof as we heard people in the coridoor past 3am in the morning. Gouges in the wall could have been filled in and repainted. No mirror near the dressing table was a bit strange. But on the whole our stay was comfortable and good value for money. The breakfast was lovely but went cold a bit too quick, the plates could have been warmer. The cost of the car park even with the discount was a bit of a shock. Probably wouldnt stay here again for the carpark cost alone. But nice hotel. Good if youre on a budget.

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Service

Le personnel est fréquemment salué pour son amabilité, son accueil et son aide précieuse, bien qu'aux heures de pointe, le service puisse être à la limite et que certains clients aient signalé des interactions non réactives ou impolies ainsi que des perturbations du service de ménage.

Avis de voyageur à ce sujet

4

Jan

16 nov. 2024

·

A séjourné 1 nuit

Staff were not friendly not even a good morning reception staff not very helpful. Won’t be using this hotel again.

10

Andrew

6 janv. 2025

·

A séjourné 2 nuits

Check in was quick and easy. Staff very friendly and helpful. Rooms are very spacious, clean, beds comfortable. Great views overlooking the city. A short walk into the city centre and railway stations. We have stayed here many time and always recommend to friends and family.

6

sera

27 févr. 2025

·

A séjourné 1 nuit

The breakfast buffet was horriffically dirty. No tables were cleaned, the staff 'cleaning' seemed to be clueless. I asked via message several times and over the phone about my stay being for 2 nights. Then same on arrival. I was then treated like a thief by a cleaner who said I only booked 1 night. Get your act together. I also found a long balloon under the bed when looking for the telly remote, you can imagine what I thought it was at first!!!!

2

Angie

24 sept. 2024

·

A séjourné 2 nuits

This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!

6

Karen

30 juil. 2024

·

A séjourné 2 nuits

Initially staff were pleasant but then advised that air con wasnt working in any of the 3 rooms we booked. We were offered complimentary cold drinks from the fridge in reception. We have just had the hottesr 2 days of the year and had 2 children in our party. On the second day of our stay we were told in a very rude manner in front of a large queue of people that only the water was free and we would have to pay for the soft drinks we had taken from the fridge. We refused as that was not what we were told when we arrived.Given we had driven for over 6.5 hours due to an accident on the motorway we had booked last minute after walking out of another hotel that was unfit to stay in we had felt we had no choice but to stay here even without the air con and no opening windows but the rude manageress ruined the stay for us.

8

Paul

9 nov. 2024

·

A séjourné 1 nuit

This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.

10

Anthony

30 oct. 2025

·

A séjourné 1 nuit

The staff were fantastic! Very friendly and professional

10

Carolyn

12 sept. 2025

·

A séjourné 1 nuit

Perfect stay. What really made a difference were the staff that greeted me on reception what a brilliant team and could not do enough to help.

4

Fenella

5 mai 2024

·

A séjourné 1 nuit

Check in was fine, got to the room to find the sofa was not made up inquired at reception at 3.30, advised this would be done. 11.15pm arrived back issue with coffee machine in reception, gentlenan on reception resolved this but had to pay twice on his own bankcard. Up to the room 11 30 to find sofa bed is not made up. Rang reception, gentleman came, unable to open sofa bed. Advised we were moving rooms 7 floors down. My children are in the pyjamas & horrified they have to go out in the pyjamas to move rooms, both very tired & just wanting to sleep . Gentleman checks the room & ensures we have plenty of towels. During the night the room got very hot, air conditioning not working. A fan was available. In the morning went down for breakfast, huge queue all across reception. Hiwever did nanage to get seated within 15mins. Breakfast was choas, disorganised, limited availability due nobody restocking. No cultery, three members of my family all had to use a fork. Hots drinks machine was leaking water all over the floor. Feel very poor standard, not what expected from Holiday Inn. Whole experience was not positive & actually felt really let down. Looking foward to your reply. Certainly not worth the money paid. Mrs Lane

10

sameera

26 déc. 2024

·

A séjourné 4 nuits

I had a good experience from start to finish. The staff greeted me with genuine warmth and professionalism, making me feel right at home. The general manager and his team offered a exceptional service. However my room was cold and the mattress was uncomfortable. The hotel’s facilities were average. The gym had a few machines out of order and no water cooler. I did appreciate the convenient location, which allowed me to explore the city easily. Overall, my stay was good. I would recommend this hotel and would stay again. I will definitely be returning!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situation centrale et piétonne, à proximité de la gare de Snow Hill, des arrêts de tramway et du centre-ville, pratique pour les arénas et les attractions. Certains clients ont trouvé le dépose-minute ou l'accès difficile pour les taxis et les bagages.

Avis de voyageur à ce sujet

8

HUMAIRA

10 déc. 2024

·

A séjourné 1 nuit

Rooms were nice and clean Location is great 👍

10

Matthew

11 oct. 2025

·

A séjourné 1 nuit

Great location for the Utilita, easy parking, lovely stay!

8

Sophie

4 mai 2025

·

A séjourné 1 nuit

Good location, a few minutes walk from Snow Hill station. Big hotel but clean and comfortable. Room was fine for a 3 star, bed could've been firmer. Free breakfast has lots of choice and okay quality, a bit noisy though as it gets really busy.

8

Lawrence

25 août 2025

·

A séjourné 2 nuits

Nice hotel in a great environment with easy access to the city and its glamour.

10

Neville

23 févr. 2025

·

A séjourné 1 nuit

Good location for city centre .

2

Angie

24 sept. 2024

·

A séjourné 2 nuits

This place is firstly inconvenient for taxis as there is no stopping outside. The hotel is understaffed. The lifts stopped working for half an hour at a time. My key cards only worked for ONE use then had to be replaced. Breakfast was advertised as on til 0930. At just before 0930 there was very little on offer and every coffee and food machine was turned off at 0930 with staff being rude and impatient. I left a bag at the hotel and arranged its collection by DPD. The hotel was ‘too busy’ to get this collected, and now they refuse to pay for it to be sent. AWFUL considering there were 7 of us staying for 2 nights. No clue about customer service!

8

Paul

9 nov. 2024

·

A séjourné 1 nuit

This hotel is conveniently located for the tram stop giving a regular service to New Street rail station. Also it is in walking distance of the City Centre and all that this has to offer. I found the staff very helpful at check-in advising how to find the local bars and restaurants.

8

Michael

8 sept. 2025

·

A séjourné 3 nuits

Nice quality rooms,very clean hotel,good location

8

David

4 août 2025

·

A séjourné 2 nuits

Ideal location for Snow Hill station, close to the city centre. A couple of minor issues with the room were dealt with quickly and efficiently. Excellent service from all members of staff throughout the stay. Excellent breakfast.

8

Melanie

5 déc. 2022

·

A séjourné 19 330 nuits

Good location, great for shops and parking close by.

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Repas

Le petit-déjeuner est inclus et apprécié par certains, mais beaucoup le décrivent comme un service bondé avec de longues attentes, des places limitées et des ruptures de stock ; les options de boissons peuvent être basiques et les plats du soir limités.

Avis de voyageur à ce sujet

10

Ronnie

8 nov. 2025

·

A séjourné 2 nuits

Really good stay and excellent breakfast

6

Judith

25 mai 2024

·

A séjourné 1 nuit

Breakfast was terrible. Hotel was very full so long wait then very limited food on offer. Hardly any cooked food, no juice, no fruit and they even ran out of bread at one point. We were told hotel was too full for them to cope.

6

David

18 oct. 2025

·

A séjourné 1 nuit

Bed & pillows were very uncomfortable. Breakfast was a disaster! Not enough tables. Ran out of plates then mugs & glasses & then no cutlery. Ran out of hot food & then bread & the coffee machine ran out of milk. Not enough staff to sort it out.

4

Miss

19 juin 2023

·

A séjourné 1 nuit

The hotel itself was fine - good location, great staff although I got the feeling they were understaffed. What let it down was the abysmal breakfast service. The hotel was full as there was a Bruce Springsteen concert and first day of the Ashes - but that is no excuse as the hotel would be aware this would be a busy breakfast service. This is an 18 floor hotel and the size of the dining room is tiny. We waited about 15 minutes for a table - but don't know why we bothered as there was little food available. We went down around 9.15 and they were serving till 10.45 so no excuse. Every time anyone asked when bacon and sausages available - we were told 10 minutes. How badly run must a hotel kitchen be that they can't keep a buffet breakfast full. When I pointed out there was no cutlery I was told "I know"! It felt like everyone was constantly having to ask for food - bread ran out, pastries ran out and we never did manage to get sausage or bacon. The young staff were trying their best and it was not their fault. Someone in the kitchen let them down badly and it is not acceptable. The hotel needs to seriously look at their breakfast service and either make people book a slot or expand their kitchen staff.

6

Keith

4 juin 2025

·

A séjourné 4 nuits

Reception very receptive, polite courtious and always on hand to help. Breskfast was a shambles, no one seemed to know whag theh were doing of even when to do it.

6

Matthew

7 juin 2025

·

A séjourné 1 nuit

14th floor lovely view, but straight in front of you BT Snow Hill building. Also breakfast was a disaster. Dirty plates left everywhere, one person clearing. No food left at to wait along time for food to be replaced. No one checking if anything needed to be replaced . Ie milk,

10

Adam

16 nov. 2025

·

A séjourné 1 nuit

Nice overall hotel. Breakfast was hot and help yourself. Quite busy in the restaurant. Staff very helpful

10

Caroline

30 juil. 2025

·

A séjourné 1 nuit

Absolutely great - everything we needed. Easy, quick check-in with helpful staff. Great location, just a short wander into the city centre. Convenient parking next door with a 50% discount on the price via the hotel. The room was spacious, clean and well-equipped. Very comfy beds, a choice of pillows, plenty of room, huge tv and a lovely bathroom with a spectacular shower - was like power-washer! Toiletries provided and plenty of clean towels. Delicious breakfast included too. 5☆

8

Timothy

10 sept. 2025

·

A séjourné 1 nuit

Room was very clean, tidy and comfortable. I think more could be done for recycling, other brand hotels ask for recyclables like paper and plastic not to be put in the bins and they will be recycled, maybe you could put 2 little bins in the rooms, one for recycling one for rubbish. Breakfast food was fresh and hot, but I was disappointed on the range of drinks for breakfast, I couldn't see any juices, only water, and there was no regular caffeinated tea, only decaffe and green teas.

8

Antony

14 août 2025

·

A séjourné 1 nuit

Good value for money hotel, choice of rooms on arrival which was good, comfortable bed and excellent (ice cold) air conditioning in room, shower a bit weak but useable, so overall room was very good for the price. The only gripe for me was the breakfast room, totally chaotic !!! If i stayed here again in the school holidays i would eat breakfast out !! To be fair the staff in the breakfast room deserve a medal... overall decent value for money and walkable from new street station if you are reasonably fit.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	75 $US
février	83 $US
mars	107 $US
avril	101 $US
mai	91 $US
juin	103 $US
juillet	83 $US
août	90 $US
septembre	95 $US
octobre	106 $US
novembre	121 $US
décembre	102 $US

di	lu	ma	me	je	ve	sa
1 $63	2 $72	3	4	5 $88	6 $90	7 $148
8 $58	9 $127	10	11 $177	12 $107	13 $163	14
15 $58	16 $73	17	18 $176	19 $105	20 $98	21 $226
22 $59	23 $88	24 $187	25 $247	26 $121	27 $225	28 $215
29 $55	30 $84

Holiday Inn Express Birmingham - Snow Hill by IHG

Prix pour Holiday Inn Express Birmingham - Snow Hill by IHG

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di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $168	22 $86	23 $66	24 $129
25 $56	26 $60	27 $72	28 $139	29 $58	30 $65	31 $161