Faraana Heights Aqua Park

We chose Faraana Heights as a result of leaving an horrific hotel that we initially booked through a holiday company and booked on the morning of our arrival. Initially they couldn't find our booking but told us not to worry & to wait in the bar, get ourselves a snack and come back in half an hour - that summed up the staff from minute one!! They couldn't do enough to make our stay joyous from start to finish and when they realised we were English, we were treated like royalty! The hotel was super clean and the selection of bars, swimming pools, snack bars were outstanding - including the beach bar ! The hotel is lively without being loud and has a lovely chilled feel to it. The beach was beautiful and was next to a nature reserve with horses ridden along the shore on a regular basis - and we even befriended a camel who was delighted to be fed an orange or two during our stay !! He did have an owner so wasn't wild! There are also two dogs on the beach who were very tame and we were encouraged to take meat from the restaurant to feed them! Unfortunately my wife was ill on our penultimate day and the doctor was outstanding - as were both the restaurant staff and the general manager - including receiving a text from the hotel when we got home to check she was better. Our only sadness was that we wasted 6 days in an awful hotel and didn't get longer at the Faraana !

I had a very good experience overall, especially considering the price. The staff were friendly and helpful, with special thanks to Mr. Radah, who went above and beyond to resolve a misunderstanding with my booking and helped me get the room I wanted. The food was excellent, both in quality and portion size. The hotel’s design is beautiful, and the green spaces are well-maintained and pleasant to look at. The rooms are spacious, tastefully decorated, and very comfortable. We did have an issue with mosquitoes, but Mr. Radah promptly provided mosquito repellent spray, which completely solved the problem. Overall, I highly recommend this place for its value for money, excellent service, and comfortable accommodations.

We have stayed at Faraana several times before and have always had excellent service. The ongoing maintenance is very noticeable keeping up their high standards. Food is a good balance. We will certainly be returning in the near future. A big thank you to all the reception staff who remembered us straight away which was very much appreciated

My stay at the hotel was unfortunately not comfortable. I felt that the staff were not cooperative at all and seemed to make things more difficult instead of helping the guests. The receptionist also behaved in a very unprofessional way, using inappropriate language with guests, assuming they didn’t understand his language. Overall, it was a disappointing experience and I wouldn’t repeat it.

Staff is good Rooms need improved