Pomegranate Wellness Spa Hotel

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

The receptionist at check-in was not very kind and attentive to our needs and asks. Others later on were friendlier. The bed and cushions were too soft, there was significant noise in the room from the nearby road as well as from neighboring rooms which forced us to close the window. The water steam at the shower was not strong enough. The beach, infinity pool and Spa were great and both breakfast and dinner were very good.

Food was ok but nothing special. The beach was nice as well as the pool. Service was excellent.

Everthing was great

More like a 4 star hotel. Welcome was nice and initially rooms looked nice. However, shower door kept falling off half way through stay. Had to keep asking for complimentary bottled water - should be enough given everyday. Was told had to ask for it before 5pm otherwise you pay. Wide variety of food at buffet, but got monotonous after a few days - recommend eating at local tavernas. The waitresses were very quick to clear plates to the point they'd remove plates you hadn't finished eating. Hotel was extremely quiet over May half term so not many activities for the kids. The gym facilities were excellent.