Garner Hotel Gonzales by IHG

This property is in a total state of disrepair. AC ducts leaking in dining area. Only two tables had chairs to sit down. No when when we went down to eat. Wasn’t being monitored and we had to wait 15 minutes. Elevator broke down. Broken pieces of equipment stacked in stairwells. Entry doors didn’t work or broken.

Elevators not working - breakfast juice machines not working- one light in room- but if you need a bed & a shower it works

Covenant with easy access in and out of property. Room 103 needed up latch on door to prevent entrance. Breakfast did not have a good selection other than coffee.

We’ve stayed here several times during the rodeo season. I’ve pointed out issues with their stair way doors on my last stay and was surprised to find that the door to the 3rd floor fire escape stairwell would not open. I’ll not be returning if I can help it. The breakfast at 7am was slim pickings. Only one person was on staff when we left and she was very young. She was helpful though and courteous. Safety issues definitely need to be addressed.

They’re renovating so hopefully soon it will be all fixed up.

The front desk staff and house keeping we super nice and friendly. We stayed in a queen studio suite. The layout of the room was nice, the room had one queen bed, a couch, window seat and an eating bar. The refridgerator was a small dorm size fridge and it smelled a little stale. The bed was comfortable. The entire room needs to be remodeled. Everything seemed to have some wear and tear on it. We did not eat at the breakfast bar because of other reviews, I did look at it and it appeared to need a good remodel as well. The grass outside was tall and needed to be mowed. The security lock on the back door of the hotel was broken so anyone could come and go as they pleased.

It wasn't as advertised in the time of writing this at early 2025. We booked a small studio and there was little furniture other than the bed. When I went down at 7:30, the only "breakfast" was coffee. Still under construction and every stairway warned about it.

It was quiet. There was a hole in the wall above the bed that was covered with tissue instead of completely fixed. Towels had stains and one had holes. There was no ice bucket or way to get ice. The eggs cooked for breakfast were horrible, not even edible. I had a bagel and banana. I checked out early and ate elsewhere. When I checked in, the gentleman at the desk was kind enough to carry my bags upstairs as the elevator was not working.

This was a great stay. Only caution was that they were in the middle of upgrading their rooms.

The checkin clerk couldn’t get us checked in. It was 2:00 AM and my daughter was tired. Had to stand in the lobby while he made calls. I gave him the email from Hotels.com showing my confirmation number. He finally gave me the keys as asked me to come back to the day desk person to confirm I was checked in. The security latch on the door inside the room had been removed, the exterior doors at the end of the hail way were propped open at 2:00 AM. I pushed a chair and our luggage in front of the door as a security measure. We finally got to sleep at 2:45 AM then the fire alarm went off at 3:45 AM Saturday morning. Sunday morning at 3:52 AM the fire alarm woke us up again. I will never stay there again.

Well, I wanted to be fair so here goes: price is alright. Location was perfect for what we needed. Cons: we booked this hotel in part for the breakfast but.....every time we went to see if there were any hot items (eggs, bacon etc) There was nothing available....on one occasion more was brought 30 minutes after we came down for coffee. There was some fruit, froot loops, milk and a bit of bagels. If the breakfast will be spotty or dismal, better not to offer it. At least there was coffee 24/7. The tables in the kitchen area were not cleaned until our second day, the carpet in our room had some stains and the refrigerator was full of a previous guest's left behind food -which tells you often they clean the rooms- and the caulking around the tub was black (we tried to tell ourselves, it was just an older tub and at least they cleaned the frig after we asked) We had to ask for a do not disturb sign for our room twice before we got one and the manager put it on the wrong door (he had to go look for one in order to accomodate the request) The bright star was Marina -she cleaned everything thoroughly -chairs, tables, coffee machine and she was super sweet. If this place had four Marinas then it would probably be a 5 star review. Small hotel, small town, yes, but you'd think the place would be cleaner as a result. Needless to say, we wouldn't stay here again or recommend to anyone else. I'd drive a lot farther for a cleaner experience.

My stay was fine---the staff was great and the accommodation was relatively clean---but once nighttime hit bugs small and large started crawling out from behind the bed where there was a tiny gap. I ended up making it work and just sleeping at the wrong end of the bed for the night, but definitely not the most comfortable experience.

I was here for 9 days on a work trip. Clean room and friendly staff!! They accommodated me working nightshift and made sure that I had everything that I needed!

Excelent room fresh and very clean the pillows and sheets, incredible the mattress awesome, Most of the time we feel uncomfortable because we missing our personal comfort . The Coffee very delicious. I usually drink an especial Colombian brand, I really enjoyed this coffee.

Room was clean. Staff very courteous and responsive.

This hotel is very upkept beginning with the lobby. It smells when you walk in. When i walked in my room, the room smelled so dirty. There were stains all over the furniture and all surfaces. There were stains on the mirror headboard (very gross). There was only one towel in the bathroom. There were roach carcasses on the floor. There was not one surface that was clean. I immediately went to the front desk and got my refund, and booked a room at the Holiday Inn Express across the street. This hotel is absolutely NOT what it's advertised to be.

Clean rooms

This was our second stay at this property! It was just as good as the first time. Clean and comfortable room! Will stay again!

Under renovation. Filthy—microwave, fridge, bathroom. No toilet paper, tissues, glasses, ice bucket, wash cloths, bottled water, sundries. Night employee shrugged when I told her. I asked her what she was going to do to fix it. She gave me a roll of toilet paper and told me I should bring my own water.

Our first room had a nonfunctional fridge and dirty sheets, such as stains, multiple hairs in between the folds and a ripped pillow case. We were then moved to another room that was a bit better. The sheets were still dirty and we had to change the bed ourselves. The “comforter” had blood stains on it. There was a hair in the bathtub. I went and purchased cleaning supplies to make myself feel more comfortable. The tv is small and meets the minimum requirements. The beds are very firm. The pillows are lumpy. Some of the staff was friendly, some weren’t. Overall, we will not be staying again.

The beds were comfortable, and the AC worked. The room was unattractive and almost depressing. This seems like an old property in need of extensive renovation. Our room was not cleaned while we were there. We would not stay here again.

The employees were all very friendly and helpful. Can't say enough good about the employees. The room was another story. The first room had Air Conditioner issues so I moved to a different room. The room was clean enough but was in poor condition. Stains on the walls, rust in the sink and shower. I'm pretty sure the toilet was a childs toilet Repairs that had been made in the room looked like something a 5 year old with a toy tool set had made. The owner obviously takes ZERO pride in the building and business. But again...the Employees were all fantastic..

Overall the experience was ok !! Hot lobby and hallways. Rooms were excellent. Had to struggle to get the TV on because their Internet was out. Walked down from the room for breakfast at 6:55 AM on September 14 and waited till 7:30 AM. No breakfast no Employee no attendant. Had to leave in frustration. They had a sign upfront that the employee will return in 10 minutes.

Clean. Staff was friendly and helpful. Property ready for an upgrade.

didnt stay the night because it smelled so strong of cleaning fluids made it impossible to stay in the room also didnt realize it was a converted microtel inn the room was a closet with a bed very small

It wasn't as advertised in the time of writing this at early 2025. We booked a small studio and there was little furniture other than the bed. When I went down at 7:30, the only "breakfast" was coffee. Still under construction and every stairway warned about it.

Switched rooms 3 times. First one wasn't cleaned yet. Second one had poop all over the outside of the toilet. And finally settled with an okay 3rd one. Wifi doesnt work. 1st and 2nd floor smelled like musty people and weed. Never booking here again. Front desk lady was great and understanding though.

A very nice hotel for the money. The rooms are very small and there is no recliner to sit in and watch tv.

We were not told the hotel was under remodeling. Hotel staff didn’t know if breakfast would be available even if the booking said there was breakfast available. Clean but it’s the smallest queen bed room I’ve ever stayed at. Tiny.

The property is tired looking. The landscaping looks like it hasn’t been tended to since the hotel was built 10 years ago; Overgrown and very unkempt. The rooms need some work too. The mattress needed replacing. The cushions on the stools were badly stained and gross. Light bulbs burned out. These are some basics people and a little upkeep goes a long way.

Late night arrival, great front desk service.

I was here for 9 days on a work trip. Clean room and friendly staff!! They accommodated me working nightshift and made sure that I had everything that I needed!

Overall the experience was ok !! Hot lobby and hallways. Rooms were excellent. Had to struggle to get the TV on because their Internet was out. Walked down from the room for breakfast at 6:55 AM on September 14 and waited till 7:30 AM. No breakfast no Employee no attendant. Had to leave in frustration. They had a sign upfront that the employee will return in 10 minutes.

Great staff.

The GM Pratik was very help full so was the Crew very clean and comfortable

3 different card keys did not work, they finally came up and overrode the lock. Another guest had the same issue. Once inside we discovered the toilet did not flush. We were told no maintenance would be available until sometime the next day and we could use the public bathroom in the lobby. We asked for a refund, they said we had to get it from Hotels.com. We left and drove home, missing the music festival we had come to attend. When Hotels.com tried to process the refund the hotel refused, and also refused to cancel the following 2 days we had booked. We had to stop payment on our credit card.

The checkin clerk couldn’t get us checked in. It was 2:00 AM and my daughter was tired. Had to stand in the lobby while he made calls. I gave him the email from Hotels.com showing my confirmation number. He finally gave me the keys as asked me to come back to the day desk person to confirm I was checked in. The security latch on the door inside the room had been removed, the exterior doors at the end of the hail way were propped open at 2:00 AM. I pushed a chair and our luggage in front of the door as a security measure. We finally got to sleep at 2:45 AM then the fire alarm went off at 3:45 AM Saturday morning. Sunday morning at 3:52 AM the fire alarm woke us up again. I will never stay there again.

Breakfast was great. Monica the desk clerk was friendly and very gracious. Room AC was nice and comfortable. Room were excellent clean, large tv, and very safe environment.

I arrived and was given a room key- however my room was occupied. I was then given a different room, no room keys. I had to have a front office person have to open my room each time. The tv was not connected, I had to connect it myself. The bathroom towel holders broke. The room I was given was also not what I paid for it was a downgrade. The building and the room were super hot. No breakfast was offered and NO PART of the hotel looked like anything in the pictures.

It took about 30 minutes to get checked in, because the clerk was new and she did not know what she was doing, she went to get there other lady that was there and then she came out she said that I would have to have a online reservation in order to get the room at the price that was online, I did an online reservation and got checked in, we got to the room and the toilet had all type of mushed up toilet paper in the commode and it was black, we allerted to clerk on duty and she put us in another room, that room had roaches, so we really had to check everything before we leave to make sure we did not take the roaches with us... Breakfast bar was not pleasant... Been here several times before but this was a problem with this time

The staff was very friendly. The beds are super comfy. And it wasn't far from my favorite restaurant

Covenant with easy access in and out of property. Room 103 needed up latch on door to prevent entrance. Breakfast did not have a good selection other than coffee.

Nice, clean. Staff were friendly & helpful. It felt very safe & the parking lot was well lit all night.

Nice stay in Gonzalez

Convenient location

Very clean and friendly staff. Driving distance to all the restaurants and antique stores !

It was good

Quiet and inexpensive for a muti night trip.

Nice, quiet place

Good place to stay when you dont want to do a turn around

Well, I wanted to be fair so here goes: price is alright. Location was perfect for what we needed. Cons: we booked this hotel in part for the breakfast but.....every time we went to see if there were any hot items (eggs, bacon etc) There was nothing available....on one occasion more was brought 30 minutes after we came down for coffee. There was some fruit, froot loops, milk and a bit of bagels. If the breakfast will be spotty or dismal, better not to offer it. At least there was coffee 24/7. The tables in the kitchen area were not cleaned until our second day, the carpet in our room had some stains and the refrigerator was full of a previous guest's left behind food -which tells you often they clean the rooms- and the caulking around the tub was black (we tried to tell ourselves, it was just an older tub and at least they cleaned the frig after we asked) We had to ask for a do not disturb sign for our room twice before we got one and the manager put it on the wrong door (he had to go look for one in order to accomodate the request) The bright star was Marina -she cleaned everything thoroughly -chairs, tables, coffee machine and she was super sweet. If this place had four Marinas then it would probably be a 5 star review. Small hotel, small town, yes, but you'd think the place would be cleaner as a result. Needless to say, we wouldn't stay here again or recommend to anyone else. I'd drive a lot farther for a cleaner experience.

They replaced their luggage carts!! And their breakfast was better.

Friendly staff. Made breakfast and was freshly made when we ate. Cleanliness

Overall the experience was ok !! Hot lobby and hallways. Rooms were excellent. Had to struggle to get the TV on because their Internet was out. Walked down from the room for breakfast at 6:55 AM on September 14 and waited till 7:30 AM. No breakfast no Employee no attendant. Had to leave in frustration. They had a sign upfront that the employee will return in 10 minutes.

It was a great stay. Very clean. The breakfast was good too.

The staff was very friendly, and the rooms are excellent. The free breakfast was a plus.

The hotel appears to be updated, however, service and amenities are severely lacking. Apparently a large number of construction workers use this hotel as a base and they leave their dirty work boots and socks in the hallways. We reserved a queen room and got a full. Our refrigerator stopped working and we had to throw all our food away. We notified front desk our toilet wasn't working on day 2 and never got any assistance. Breakfast was posted from 6:30-9:30, by 7am the breakfast was completely empty and never refilled. When it became empty, it seems the front desk clerk would hide so he would not have to address the situation. on the 3rd day we went down at 8am, and found the breakfast empty again and the front desk clerk was actually there, he said you are quite late did you want something to eat? Again, breakfast was posted 6:30-9:30, but no food. The only reason I gave it 2 stars was for cleanliness.

It was quiet. There was a hole in the wall above the bed that was covered with tissue instead of completely fixed. Towels had stains and one had holes. There was no ice bucket or way to get ice. The eggs cooked for breakfast were horrible, not even edible. I had a bagel and banana. I checked out early and ate elsewhere. When I checked in, the gentleman at the desk was kind enough to carry my bags upstairs as the elevator was not working.

For breakfast, the food was very poorly presented and cold. There was a lack of variety in fruit, yogurt, oatmeal or granola.

Room was clean, bed was ok. Room had a musty smell, I brought spray though. Breakfast was very sparse. There were 7 of us and they had 4 pieces of sausage, maybe 1 cup of milk(they refilled), a small amount of bacon, no oatmeal. I would stay again just not plan on breakfast.