Holiday Inn Express Hotel & Suites Orlando East-UCF Area by IHG

The front desk, restaurant, maintenance staff are wonderful. Everything else is not! I switched rooms five times until they found me one that was habitable. First room, dead bug on the bed, second room the dust was inches thick and their were dust mites crawling on the nightstand, next room the ceiling was leaking and water was all over the window sill and carpet, finally got to a room that was habitable. The manager housekeeping to “reclean” the room. I would’ve switched to a different hotel but since it was UCF graduation there was no vacancy anywhere in the area. The hotel is outdated, worn carpets, musty due to the antiquated ac system which creates moisture in the rooms so everything feels damp. The beds are saggy and uncomfortable. I hardly slept due to the beds and noisy guests in hallways The hotel is in dire need of renovation. I would not recommend this hotel even if you get a good rate.

The room was clean when we arrived, but after that housekeeping was terrible, staff at the front desk wasn’t good at all because they apparently they don’t have enough authorized personnel to attend customer complaints, but breakfast and personnel in breakfast area was excellent. The parking looks enough for customers.

Clean

Breakfast was ok. Front desk staff was not very helpful, when my parents that are in their 80s arrived they were told that there wasn't a luggage cart and that they would have to bring in their own luggage without a cart. My dad needed help with the tv and ftont desk staff said he would come help but never went up help.

Excellent hotel, very clean and comfortable. The staff was very friendly. Highly recommend.