Embassy Suites Springfield

The staff greeted me with a smile and said welcome, how may I help you. My room was clean.

Excellent hotel, great breakfast and wonderful facilities. Terrific area also

Breakfast was good. Staff was very very rude I asked for disposable cup and plate , they asked for $2 for disposable paper plate

This would have easily been a five-star experience if not for a significant service issue during our event. The hotel itself is beautiful, the rooms were comfortable, and many members of the staff were welcoming and professional. The food and overall atmosphere were also very good. However, we encountered a major issue with contracted audiovisual (A/V) services. At the scheduled start time, the equipment was not operational. Onsite staff acknowledged they were not trained A/V technicians, which caused delays and disruption to our programming. To continue our event, we had to secure emergency replacement equipment at our own expense. Despite this, we were still charged $463.75 for A/V services that were not properly delivered. We have made multiple attempts to resolve this directly and through corporate channels but have not received a meaningful response. A chargeback has since been initiated. While the property itself has a lot to offer, the handling of this issue was disappointing and impacted our overall experience.

Our room was super clean. Staff was friendly. Amenities were excellent.