Name: Hampton Inn & Suites Chapel Hill-Carrboro/Downtown
Address: 370 East Main Street, Unit 100, Carrboro, North Carolina, United States of America, Carrboro, North Carolina, US
Price range: $142–$526 per night
Rating: 8.6

What guests think

At Hampton Inn & Suites Chapel Hill-Carrboro/Downtown, travelers praise the friendly staff, generally clean rooms, and a central, walkable location near UNC and Cat’s Cradle, while noting recurring frustrations with paid parking and the occasional maintenance hiccup.

Room comfort is mostly good and some units are spacious, but several reviews mention no in-room refrigerator or microwave in standard rooms, sticky or heavy doors, and occasional noise from halls or equipment. Breakfast feedback ranges from plentiful and tasty to running out at busy times. A few guests struggled to find the property due to limited signage and reported concerns around the adjacent parking garage environment. Expect a convenient stay with personable service and a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and fitness room are available and generally liked, but parking is in an attached garage with an added fee (often limited to upper levels) and access is inconvenient for some.

Related guest reviews

10

Mary

Dec 31, 2025

·

Stayed 2 nights

The room was huge, which was great for 6 of us. I enjoyed how they decorated for Christmas, a tree on every floor by the elevator. We liked the warm cookies available for free in the afternoon and the fruit available for free in the morning. The pull-out couch isn't very comfortable, but that's not surprising. It costs $20 to park the car in the ramp, but you can only park on floor 4 or 5, which was weird.

8

Jeff

Mar 21, 2023

·

Stayed 1 night

Room was clean and comfortable, and good workout room and breakfast as you expect for what you pay at Hampton. Kind of a cool area, with a number of restaurants within easy walking distance, as well as a grocery store, CVS, and natural foods store. On the other hand, had to pay for parking and the hotel parking was inconvenient - it is on the top two floors of a parking structure, but the only hotel entrance is on the first floor. Front desk staff was very friendly, but he had to put in a 24-hour (or more) shift as there was no other help.

10

Celia

Sep 9, 2024

·

Stayed 1 night

This hotel was conveniently located, clean, and comfortable. I did not use the pool or gym but they looked great! Continental breakfast was as expected!

10

Emma

Aug 16, 2023

·

Stayed 2 nights

Had a wonderful stay. The staff went above and beyond being friendly and helpful. The pool is a great feature and we loved how easy to was to get around.

8

Ariel

Dec 19, 2023

·

Stayed 1 night

Comfortable stay - we needed a quick overnight. The room was clean and comfortable. There is a gym and continental breakfast but we did not have a chance to enjoy those. Two cons: -parking is $20 per night and there is no direct access for lot to hotel. You have to come down 4-5 levels to the ground floor and back outside to access the hotel. -this may have been based on where our room was but we could hear others in the hall way, doors closing, etc very easily. I would still stay here again - good value and location.

8

Lois

Jun 14, 2025

·

Stayed 1 night

Trash scattered in first floor of parking garage. Would like a parking pass with room

8

Anita

Oct 4, 2024

·

Stayed 5 nights

Location. Outdoor pool area.

10

Peter

Jan 6, 2024

·

Stayed 1 night

This Hampton Inn is located right in the heart of downtown Carrboro. Convenient to shopping and dining. Facilities include a business center, fitness center and swimming pool. Parking is in the attached garage on the 4th and 5th floors and may cost $20 per night, but is free if you are a Hilton Honors member.

8

April

Aug 3, 2025

·

Stayed 2 nights

Parking was not convenient. I do not like to pay extra for parking. For this reason, I will not return to this hotel.

8

Sandy

Mar 5, 2025

·

Stayed 2 nights

Parking was extra and was regulated.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests describe rooms as clean or spotless, yet recurring reports cite musty/pet odors, water leaks, and inconsistent or missed housekeeping.

Related guest reviews

8

Marianne

May 31, 2023

·

Stayed 3 nights

Great location. Friendly and professional staff. The room was nice. Only two downfalls. 1. The shower leaked a lot of water onto the bathroom floor; like a huge puddle each shower. This was not isolated to our room as other family members in other rooms had the same issue. 2. The toilet paper was probably the thinnest and cheapest I’ve ever seen/used.

2

Phillip

Jun 25, 2023

·

Stayed 2 nights

The hotel is old and in poor condition There was a smell of mold in the room and the mattress was old and uncomfortable The shower leaked water all over the room Overall the stay was unpleasant

10

Cynthia

May 5, 2025

·

Stayed 1 night

Great stay. Clean and comfortable. Bed was comfortable and soft linens. Great location close to restaurants. Quiet and pleasant. Staff was great. Had to pay to park.

6

Kelly

Jun 13, 2025

·

Stayed 2 nights

Really average accommodations. Room was extremely damp and smelled musty upon arrival. We could feel it on the floor, bedding, etc. Maintenance guy was super friendly and brought us an industrial fan. It did help some but overall it just wasn’t a great stay.

2

Gregory W

Feb 2, 2025

·

Stayed 4 nights

Avoid if you possibly can. Be aware that if you have a car there's an additional $20 a day parking fee for the third party parking deck attached to the hotel. I checked in on Thursday January 16th. Discovered an old bar of soap in the shower, a sink in the bath room that would not drain, and blood on the bottom bed sheet which was not mine. I alerted the front desk to this and on Friday they came and changed the bed and fixed the sink. There was no coffee service that Friday. The sign on their mirror says they service the room every other day. I checked out on Monday January 20th and The room was never serviced between Friday and Monday. If I wanted coffee I had to go down to the front desk and ask for it. The bed was never made except for that one Friday. I guess the lack of service is the new norm since COVID. I'm a big fan of Hampton inn and I'm a member of Hilton honors but I have never run into a situation with a room like this particular facility.

10

Erika

Jul 13, 2025

·

Stayed 1 night

Seamless check-in, great TV services, comfortable bed and spotless room to crash in.

10

W Lynnette

Dec 13, 2025

·

Stayed 1 night

We had a very nice stay at Hampton Inn & Suites. The staff was extremely friendly, and our room was spotless! We truly had a great experience, and will stay again when in the area.

4

Chad

Jul 5, 2023

·

Stayed 1 night

A pet-friendly hotel, but basic cleanliness expectations were unmet. The entire 3rd floor smelled of dog, as did our room.

10

Cindy

Nov 30, 2024

·

Stayed 1 night

Great stay, clean, quiet.

6

Greg

Aug 5, 2024

·

Stayed 1 night

Likes: great pool area, clean, good linens, good breakfast Dislikes: toilet paper, tissue and body wash were all out in our room. Bathroom sink faucet didn’t work- only trickled water. Booked 2 rooms under same reservation and because I didn’t request the rooms be close, they gave us rooms on different floors. When I requested the rooms be connected or at least on same floor at check in, I was told it “couldn’t be done” and no effort was put in to get us closer. Not a big deal but annoying considering price.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and sometimes quite spacious, but several note the absence of refrigerators/microwaves in standard rooms, hard-to-open or slamming doors, and occasional noise; bed comfort varies.

Related guest reviews

10

Mary

Dec 31, 2025

·

Stayed 2 nights

The room was huge, which was great for 6 of us. I enjoyed how they decorated for Christmas, a tree on every floor by the elevator. We liked the warm cookies available for free in the afternoon and the fruit available for free in the morning. The pull-out couch isn't very comfortable, but that's not surprising. It costs $20 to park the car in the ramp, but you can only park on floor 4 or 5, which was weird.

6

Sandra

Jun 16, 2025

·

Stayed 2 nights

The door to the room did not work. It was very hard to enter, close the door once in the room, and very hard to close the door once leaving the room.

4

Christopher

Dec 17, 2023

·

Stayed 1 night

Room with no workable HVAC. How is this not obvious?

6

Kelly

Jun 13, 2025

·

Stayed 2 nights

Really average accommodations. Room was extremely damp and smelled musty upon arrival. We could feel it on the floor, bedding, etc. Maintenance guy was super friendly and brought us an industrial fan. It did help some but overall it just wasn’t a great stay.

6

Joanna

Jul 1, 2024

·

Stayed 3 nights

Accommodations were nice. Wi-fi connection was not very stable in the hotel.

8

Brian

May 27, 2024

·

Stayed 3 nights

Nice hotel with a great location. My only complaints are minor. Bathroom didn’t have an exhaust fan and water pressure was low. Also, regular rooms don’t have a refrigerator or microwave.

8

Mark

Jan 1, 2024

·

Stayed 2 nights

I didn’t like paying for parking, and 13 pound dog. No refrigerator or microwave in room. I won’t be staying there again.

6

Thomas

Aug 2, 2025

·

Stayed 1 night

Mattress very uncomfortable. Hard lumpy spots. Pillows uncomfortable as well.

8

Ron

Dec 21, 2023

·

Stayed 3 nights

The room doors are super heavy and always slam shut so the walls of the room (and bed headboard) shake!! Pillows… are not so good.

8

David

Aug 23, 2025

·

Stayed 2 nights

Our stay was very good and would have been excellent except our door (rm 418) was extremely difficult to open and close. (My wife was unable to do either.) The door was far too tight in its frame. We reported this twice to the front desk and were assured it would be taken care of. But nothing had been done by the 3rd day when we left. ( The room was otherwise fine.)

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, welcoming, and accommodating, with some upgrades and quick fixes provided; however, a minority reported poor follow-through, overbooking issues, and communication lapses during incidents.

Related guest reviews

10

Thomas

Mar 23, 2025

·

Stayed 2 nights

Wonderful experience from check out all the way through. Mercy was extremely helpful and pleasant to work with at check in. Room was spacious and clean

2

Zhenghua

Apr 8, 2023

·

Stayed 1 night

The front desk throw us out because of overbooking, without any apology and price lovk

2

Michael

Apr 8, 2023

·

Stayed 1 night

We didn’t stay at this property because our reservation was not honored due to overbooking. This caused us to be placed at another Hampton Inn 20 minutes away at 10:30 at night. Very disappointed!

10

Nicole

Feb 25, 2024

·

Stayed 1 night

Check in staff was super friendly! They went out of the way to be accommodating and seemed genuinely happy working at the front desk. That’s such a refreshing experience these days!

8

Scott

Mar 18, 2025

·

Stayed 3 nights

The hotel employees were lovely & helpful. A minor repair in our room was addressed very quickly. We were also offered an upgrade when we reported the issue but chose to stay in our location we stay here often when visiting family& because it’s such a great location.

10

Vanessa

Aug 22, 2023

·

Stayed 1 night

MarQuis (I believe that how his name is spelled - I glanced at the name tag), front office staff, was welcoming, friendly, and accommodating. He did his best, within his authority, to give good customer service.

10

W Lynnette

Dec 13, 2025

·

Stayed 1 night

We had a very nice stay at Hampton Inn & Suites. The staff was extremely friendly, and our room was spotless! We truly had a great experience, and will stay again when in the area.

4

Aaron

Aug 17, 2025

·

Stayed 4 nights

I had disappointing experience at this property. From the start, things went wrong. I booked a two-queen room but was given a single king, which forced me to go back to the front desk with all my luggage. The reassigned room was located directly next to extremely loud equipment, making it difficult to relax. Over the course of four nights, housekeeping never came by once, despite repeated assurances from staff that they would address my concerns. Each time I raised issues, I received the same “we’ll take care of it” response, but nothing was ever actually resolved. This reflects poor follow-through and management. Basic expectations—getting the correct room, a reasonable level of quiet, and housekeeping—were simply not met.

10

Heather

Mar 27, 2025

·

Stayed 1 night

The staff were absolutely amazing. The evening front desk person greeted me every time she saw me by name and made sure I had everything I needed. The morning front desk person was very kind to both of my boys. I would most definitely stay with you all again.

10

Kim

Oct 31, 2025

·

Stayed 2 nights

All of the staff was so helpful. And always polite. I will definitely stay here again for pleasure. This was for work.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable base for UNC, Franklin Street, and Cat’s Cradle; a few guests found the entrance hard to spot and felt uneasy about activity in the adjacent garage.

Related guest reviews

10

John

Jun 13, 2023

·

Stayed 3 nights

The signage for the Inn is non-existent. We walked around a parking lot searching for it! Ridiculous! Also, parking in the huge garage is $20 a day.

10

Sharon

Apr 12, 2023

·

Stayed 1 night

Great location!

8

Craig

Jul 16, 2023

·

Stayed 3 nights

This hotel is located right on Main Street about a mile from UNC Chapel Hill. It’s a nice hotel and the rooms are nice. The people were pleasant and helpful. The negatives are that there’s no signage as you drive up to it so it’s very hard to fine. It’s located behind other storefronts, so you don’t even know it’s there. The parking is horrible. You pay $20 a night to park but you have to park in the parking garage next-door and only on the fourth or fifth level. I don’t think the parking garage had any cars in it beyond the first level, the whole time I was there.

10

Derrick

Dec 30, 2024

·

Stayed 1 night

We came into town for a Carolina game and thoroughly enjoyed our stay. The desk staff was particularly helpful. The hotel is within walking distance to Franklin Street and the university. We took the Franklin Street shuttle to the game, and the hotel was in a very convenient location for that. The room was comfy, and the shower was amazing. We will definitely stay here again.

6

Sharon

Jun 24, 2025

·

Stayed 1 night

We checked in late. I only had to pay half price for parking. We checked into the room there was no USB ports to charge our computers. We r in a college town. We then checked out the next morning. We went to the parking garage and my son said there was a homeless person sitting right next to the car. He was very frightened and went back to the front desk within a half hour or so the police came to take the homeless people. I don't know why you people do not have cameras in the garage and outside to stop this. The front desk said that this happens all the time. If someone got hurt because the hotels lack of safety there would b a law suit. The best part is he didn't even give us a discount ticket the parking fee away from us. I'll never stay at your hotel again. Chapel Hill needs to be aware of this.

10

Steven

Sep 11, 2025

·

Stayed 1 night

Very close to the Cat's Cradle! Parking is very convenient to the hotel. Staff is very helpful!!

10

Dadriann

Jul 16, 2025

·

Stayed 3 nights

Perfect location! Walkable to so many things. Quaint little town that is packed with lots to do. I was surprised at how close Carrboro is to UNC campus.

6

Jan

Dec 9, 2025

·

Stayed 1 night

NO signage on the front of the building, NONE! We weren't sure whether we were in the right place. The desk clerk said he hears that complaint often...so why not do something about it? SMH. The lamp in the room was unplugged, & I had to get on my hands & knees & crawl under the desk to plug it in. The toilet paper holder was broken and hanging by a piece. Toilet paper was placed in the middle of the tank, hardly accessible. The showerhead was so high I had to stand on the edge of the tub to adjust the angle & stream. The room was spotless, fresh, and comfortable. Staff at the reception desk were very friendly & polite. The temperature in our room was set at 90 when we arrived, very hot!

10

Craig

Aug 26, 2023

·

Stayed 2 nights

Great location. Excellent parking and good vibe. My new favorite hotel when visiting UNC

10

Yvette

Dec 6, 2023

·

Stayed 1 night

Great location! Walking distance to campus!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often described as good or plentiful, but several reviews report items running out and occasional disorganization.

Related guest reviews

4

ute

Jul 13, 2025

·

Stayed 1 night

Breakfast was a disaster. No food as it had run out. We stay at Hampton fir free breakfast. It is your selling point.

10

Jennell

Jul 26, 2023

·

Stayed 4 nights

I absolutely loved the staff at the front desk-they were so friendly and helpful. The breakfasts were plentiful and variety of new choices each day. The room layout was well thought out and worked so well. For example, the desk with mirror and a light by the window gave great lighting for me to get ready and not hog the bathroom.

8

Vickie

Apr 24, 2025

·

Stayed 1 night

This was a good spot to stay for a night in town to see a show at the Cradle. Nothing fancy, the breakfast in the morning was passable.

10

Celia

Sep 9, 2024

·

Stayed 1 night

This hotel was conveniently located, clean, and comfortable. I did not use the pool or gym but they looked great! Continental breakfast was as expected!

10

Tonya

Oct 27, 2024

·

Stayed 2 nights

Cookies were great!

10

John

Mar 28, 2023

·

Stayed 2 nights

I very much enjoyed the free breakfast and easy check in

8

Jacob

Jun 10, 2025

·

Stayed 2 nights

The hallways and dining area was stuffy. And the breakfast options were only okay.

8

Kari

Jul 15, 2025

·

Stayed 1 night

Great place to stay! The only complaints I had were that there was no fridge in the room and they were out of most food when we went to breakfast. But I would definitely stay here again!!

8

Christina

Aug 9, 2025

·

Stayed 3 nights

Mercy at the front desk welcomed us in and she was really great! Property is in good condition and we liked the breakfast and the attached restaurant where we were able to catch some sporting events. We were visiting UNC Chapel Hill and it was really convenient to that location. Lots of bars/restaurants and some shopping but not much else to do there! Our room was ok, but some things were less than perfect (may be ok for others). The beds are firm and my husband and I struggled with back/hip pain (my daughter loves a firm bed and appreciated it). The bathroom was super clean but it gets super steamy/hot and it set the smoke detector off. Shower bar and toilet paper holder need repairs, had to push both up every time using to make it work. Didn’t love the parking in the area and it was $20/night for hotel guests which was a bit off-putting since you can only park 4/5 floor of the attached parking garage, thought that was a little steep when the garage was mostly empty…Staff was very pleasant and accommodating, it was a decent stay!

10

Kimberly

Jan 29, 2024

·

Stayed 1 night

The bed was very comfortable. Breakfast was excellent and the staff was so friendly and helpful. Will definitely stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$138
February	$201
March	$204
April	$232
May	$215
June	$174
July	$149
August	$167
September	$163
October	$211
November	$180
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $204	2	3
4 $186	5 $177	6 $174	7 $177	8 $177	9 $254	10 $297
11 $157	12 $177	13 $177	14 $177	15 $204	16	17
18 $153	19 $164	20 $182	21 $233	22 $245	23	24
25 $186	26 $195	27 $196	28 $187	29 $209	30 $526	31 $526

Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Prices for Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, City View

Suite, Accessible

One King Bed

Room, 2 Queen Beds, Accessible

King Bed with Sofabed

Suite, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Studio, 1 King Bed, Accessible

Suite

Room, 1 King Bed, Accessible, City View

Two Queen Beds

Studio, 2 Queen Beds, Accessible

King Hearing Accessible with Tub

Studio, Two Queen Beds

King Studio Suite

Room, 1 King Bed, Accessible

Guest reviews of Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Chapel Hill-Carrboro/Downtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $271	19 $271
20 $173	21 $181	22 $178	23 $176	24 $157	25 $212	26 $230
27 $142	28 $155	29 $155	30 $195