Mother Lode Motel

Nothing in this room worked..coffee pot, NO, television, NO. Hot water, barely! Torn carpeting, danger, could trip! Tried to get manager to move me to different room, said he could not! Homeless, outside and doing drugs in room next to mine, scary! My family saw, came and got me, and moved me to a Best Western for safety, even though I had paid for that second day!

POOL IS NOT OPEN!! See the real pool in the pics. It was the reason I chose to stay here! Check in happens at the hotel next door. Drive down a hill, up a hill and reverse. Clerk was polite enough but was evidently following instructions when he tried to explain the pool was temporarily unavailable! Said they've been trying to correct that on all the sites. (Hotels.com and another booking site both have it. The other booking site says it's a "pool with a view".) He tried hard in a tough situation. I asked for a discount without success. The manager claimed he was unable to accommodate that and offered I could go to another hotel for a pool. At this point I didn't have the time to do that/swim/get to my activity. Checked in, took the key next door. My room 19 smelled very sour and it was coming from the AC. Back to the check-in hotel to get a different room. The manager met me back at 15 and then came with me to check 19. Claimed he couldn't smell anything and became very rude. I explained I am not a complainer and he should pay attention when a guest complains. Still rude. The breakfast? Pre-packaged rolls next door! I didn't bother. I met 2 other guests who had booked for the pool too. This needs to be handled by Hotels.com before more people are ripped off!

Rude front desk.

It was passable, but don't set your expectations very high. The carpet didnt lay flat, and the flooring by the tub curling up. It's seen better days. The breakfast is only a prepackaged Svenhard's Danish. No prepared coffee with breakfast so you have to make it yourself in the room with the small machine. Next time we go wine tasting in the area we'll be looking for something a little better.

There is no staff on the property so any issue is difficult to sort out, also checking in is also challenging. My greatest concern was the attitude of the owners/staff, they were quite rude with me when my room access card wouldn’t work. It happened there times and at challenging times. When I called them and waited their arrival to fix the problem they were very rude to me, when I tried to apologize they hung up on me. Very disappointed.