Quest Highbrook

Advertised available parking - it’s $20 daily and only 16 allocations for the hotel. So none available when we checked in. So because no parking we couldn’t access the hotel without a long dreary walk through the narrowest paths… Construction blocking the entry so must go through this narrow maze over bark, curbs and tarmac before getting to the entry, and all in reverse to get to car. No shelter from rain or elements either… Blizzard when checking out, and we had to walk through all of the construction maze wet and windy. It’s about a 30-40 metre obstacle course! You would think reception would offer to open the garage parking access to load vehicle. No chance! Despite having do not disturb on door, didn’t stop reception from calling. We had to take phone off the hook… bed rolls around, so you can’t even sit up and lean on the head board or the bed rolls away from the wall… clothes dryer spreads lint all over the bathroom when run. Receptionist had no interest in being helpful when we checked in. I asked for 2 keys, and had to come back to hotel after realising she had only issued 1… deceptive marketing and they don’t care when you bring it up at check in. Its just tough luck… I was offered to cancel booking rather than trying to offer an alternative. Because its so convenient to just look for another hotel on the day we actually arrive to check in… horrible service and very unpleasant and unhelpful. We were an inconvenience to them and we were made to feel just that way.

Parking is good . New apartment

The check in was very efficient and informative. The room was everything that was needed. Clean, cozy and good view. The only let down was the front entry into the property due to construction going on out front. No fault of the hotel. The parking under the building was easy and spacious and made it easier for entry and exit with the property. Would recommend this property to anyone wanting a very good property to stay at.

Great hotel with welcoming staff. Free parking available outside the hotel (monitored by cameras) and convenient food options right at the doorstep. Comfortable beds and easy connection to TV from your phone. Would definitely stay again!

Nice rooms with kitchen, dishwasher, washing machine and dryer 👌🙌 its worth paying for parking underground. Great staff, very accommodating. Great for staycations😎✌️

The hotel have free car park nearby which make it very easy for us. Also have some shops nearby to grab some food or drinks.

Parking good

Advertised available parking - it’s $20 daily and only 16 allocations for the hotel. So none available when we checked in. So because no parking we couldn’t access the hotel without a long dreary walk through the narrowest paths… Construction blocking the entry so must go through this narrow maze over bark, curbs and tarmac before getting to the entry, and all in reverse to get to car. No shelter from rain or elements either… Blizzard when checking out, and we had to walk through all of the construction maze wet and windy. It’s about a 30-40 metre obstacle course! You would think reception would offer to open the garage parking access to load vehicle. No chance! Despite having do not disturb on door, didn’t stop reception from calling. We had to take phone off the hook… bed rolls around, so you can’t even sit up and lean on the head board or the bed rolls away from the wall… clothes dryer spreads lint all over the bathroom when run. Receptionist had no interest in being helpful when we checked in. I asked for 2 keys, and had to come back to hotel after realising she had only issued 1… deceptive marketing and they don’t care when you bring it up at check in. Its just tough luck… I was offered to cancel booking rather than trying to offer an alternative. Because its so convenient to just look for another hotel on the day we actually arrive to check in… horrible service and very unpleasant and unhelpful. We were an inconvenience to them and we were made to feel just that way.

Staff are very friendly. The room has a nice layout and has everything we needed during our 2 night stay. It was spotless. The corridor smells nice and fresh. The building construction next to the hotel didn’t really bother us. FreeWe will definitely stay here again.

We felt welcome from the moment we walked into the reception. Customer service is grest. The room was exceptionally clean and stocked with basic needs. We were able to go for a walk later on around the area. Restaurant and supermarket were next door as well. We enjoyed our stay and will surely be back. Highly recommend

Clean and comfortable accommodation

My wife & myself have stayed here a few times every time our stay has been faultless from friendly welcoming staff to spotless comfortable rooms! Definitely will be staying again Highly recommend!!

Great location just off the motorway but close to CBD. Room was awesome clean, great view. Loved our stay, we will definitely be back soon.

Lovely clean, modern room. Nice quick check in. Allowed to have a late check out which was much appreciated. Had a bit of a rough ride at Quest Highbrook our last stay...but this has restored our loyalty as our go to for business accommodation in the area.

Property was handy to where I needed to go. Once the work directly around the property is completed it will be better. Our room was tired, bed was very firm and shower was missing tapware accessories that should be replaced / maintained. I thought it was over priced for the quality.

The room was clean the staff was good to deal with.

Clean and private but amongst some serious works around it

Advertised available parking - it’s $20 daily and only 16 allocations for the hotel. So none available when we checked in. So because no parking we couldn’t access the hotel without a long dreary walk through the narrowest paths… Construction blocking the entry so must go through this narrow maze over bark, curbs and tarmac before getting to the entry, and all in reverse to get to car. No shelter from rain or elements either… Blizzard when checking out, and we had to walk through all of the construction maze wet and windy. It’s about a 30-40 metre obstacle course! You would think reception would offer to open the garage parking access to load vehicle. No chance! Despite having do not disturb on door, didn’t stop reception from calling. We had to take phone off the hook… bed rolls around, so you can’t even sit up and lean on the head board or the bed rolls away from the wall… clothes dryer spreads lint all over the bathroom when run. Receptionist had no interest in being helpful when we checked in. I asked for 2 keys, and had to come back to hotel after realising she had only issued 1… deceptive marketing and they don’t care when you bring it up at check in. Its just tough luck… I was offered to cancel booking rather than trying to offer an alternative. Because its so convenient to just look for another hotel on the day we actually arrive to check in… horrible service and very unpleasant and unhelpful. We were an inconvenience to them and we were made to feel just that way.

We’ve stayed here a few times and always have a great experience. The rooms are spacious, the bed is comfy, and the shower has strong water pressure. Staff are always friendly and helpful.

The hotel is a great business hotel but there is currently a lot of construction outside the main door and some noise. This is temporary for a few months I would assume.We also had a bit of an issue with getting our VIP upgrade and were put in one of their smallest rooms for the first 2 nights but was sorted by management the for the final night.

Great room and great staff!

Peaceful and quiet. Spacious rooms with a washer and dryer available. Nice water and sunrise/sunset views from the room

Nice rooms with kitchen, dishwasher, washing machine and dryer 👌🙌 its worth paying for parking underground. Great staff, very accommodating. Great for staycations😎✌️

Loved the water pressure from shower, bed was very comfortable. Over all was a good comfy room. Definitely would stay here again.

Property was handy to where I needed to go. Once the work directly around the property is completed it will be better. Our room was tired, bed was very firm and shower was missing tapware accessories that should be replaced / maintained. I thought it was over priced for the quality.

The room was spacious, the hotel was quiet and easily accessible, and the waterfront views were beautiful if your room faced the water. The room also had a washer and dryer, which was very convenient.

Great appointed room

The hotel is a great business hotel but there is currently a lot of construction outside the main door and some noise. This is temporary for a few months I would assume.We also had a bit of an issue with getting our VIP upgrade and were put in one of their smallest rooms for the first 2 nights but was sorted by management the for the final night.

Attentiveness of staff, response time. Friendly and professional front of house staff

Great staff

Good location staff helpful, we’ll be back

Great room and great staff!

Incorrect price when we arrived at the hotel

Lovely clean, modern room. Nice quick check in. Allowed to have a late check out which was much appreciated. Had a bit of a rough ride at Quest Highbrook our last stay...but this has restored our loyalty as our go to for business accommodation in the area.

A very nice touch a chocolate timtam on the pillow . The staff at the front deck wonderful

Staff very helpful and friendly

We stayed here earlier this year, so we knew what to expect, good rooms, everything we needed, staff were excellent, definitely will return again

The hotel is a great business hotel but there is currently a lot of construction outside the main door and some noise. This is temporary for a few months I would assume.We also had a bit of an issue with getting our VIP upgrade and were put in one of their smallest rooms for the first 2 nights but was sorted by management the for the final night.

Enjoyed our stay and cafes and stores in proximity was great

Localização conveniente com restaurantes, padarias, mercado e academia próximos. Além disso, localização em região estratégica para quem está em viagem de negócios a empresas de East Tamaki

We felt welcome from the moment we walked into the reception. Customer service is grest. The room was exceptionally clean and stocked with basic needs. We were able to go for a walk later on around the area. Restaurant and supermarket were next door as well. We enjoyed our stay and will surely be back. Highly recommend

The check in was very efficient and informative. The room was everything that was needed. Clean, cozy and good view. The only let down was the front entry into the property due to construction going on out front. No fault of the hotel. The parking under the building was easy and spacious and made it easier for entry and exit with the property. Would recommend this property to anyone wanting a very good property to stay at.

Felt unsafe due to construction around the hotel. But once inside all good.

Great hotel with welcoming staff. Free parking available outside the hotel (monitored by cameras) and convenient food options right at the doorstep. Comfortable beds and easy connection to TV from your phone. Would definitely stay again!

Great location just off the motorway but close to CBD. Room was awesome clean, great view. Loved our stay, we will definitely be back soon.

Convenient location,

Have stayed here before, great hotel, this time was not as convenient as the entire building complex was undergoing major construction, was hard to get to the lobby and the shops and restaurants were shut down while construction is going on, so it was hard to find anything to eat in the immediate area. Once construction is finished it will be great again!

Enjoyed our stay and cafes and stores in proximity was great

Localização conveniente com restaurantes, padarias, mercado e academia próximos. Além disso, localização em região estratégica para quem está em viagem de negócios a empresas de East Tamaki

We felt welcome from the moment we walked into the reception. Customer service is grest. The room was exceptionally clean and stocked with basic needs. We were able to go for a walk later on around the area. Restaurant and supermarket were next door as well. We enjoyed our stay and will surely be back. Highly recommend

Great hotel with welcoming staff. Free parking available outside the hotel (monitored by cameras) and convenient food options right at the doorstep. Comfortable beds and easy connection to TV from your phone. Would definitely stay again!

The hotel have free car park nearby which make it very easy for us. Also have some shops nearby to grab some food or drinks.

Have stayed here before, great hotel, this time was not as convenient as the entire building complex was undergoing major construction, was hard to get to the lobby and the shops and restaurants were shut down while construction is going on, so it was hard to find anything to eat in the immediate area. Once construction is finished it will be great again!