Is parking available at the hotel?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 6:00 AM to 10:00 AM.

Does the hotel allow pets?

Yes, pets are allowed with a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

What accessibility features are available for guests with disabilities?

The hotel features elevators, wheelchair-accessible registration desk, parking, and limited wheelchair-accessible facilities. There is also a stair-free path to the entrance and a wheelchair-accessible pool.

Where is the hotel located in relation to local attractions?

The hotel is located in Albany, within a 5-minute drive of Albany Square and Albany Crossroads. It is approximately 2.5 miles from Ken Gardens Park and 3.1 miles from Albany Museum of Art.

Does the hotel have a swimming pool?

Yes, there is an outdoor pool available for guests, with access from 8 AM to midnight.

What are the policies for children staying at the hotel?

Children are welcome at the hotel, and kids can stay for free up to a certain age.

Hampton Inn & Suites Albany Mall Hotel Accommodations

Average nightly price at Hampton Inn & Suites Albany At Albany Mall by month, last 12 months (USD)
Month	Average price
January	$135
February	$147
March	$157
April	$163
May	$158
June	$153
July	$166
August	$165
September	$164
October	$199
November	$147
December	$134

What guests think

Reviews of Hampton Inn & Suites Albany At Albany Mall highlight friendly, helpful staff and generally clean, spacious rooms with comfortable beds, plus a convenient location and often-enjoyable breakfast, though several guests report inconsistencies in cleanliness and breakfast execution.

Room feedback also notes limited TV channels, awkward TV placement in some suites, dated decor in spots, and occasional maintenance troubles such as slow drains, loose toilets, or sharp fixtures. A few facility issues appear, including a green pool and lobby computers not working, and some guests experienced check-in or booking mix-ups and unclear pet fee communication. Overall, expect a comfortable, convenient stay, with some variability in details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Reports include a green pool and lobby computers not working; little else about amenities is noted.

Related guest reviews

8

Patricia

May 22, 2024

·

Stayed 2 nights

Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.

8

Duane

Dec 8, 2024

·

Stayed 3 nights

Very limited television station options, computers in lobby weren't working properly. Otherwise, we had a positive experience. Would recommend.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests praised cleanliness, but several noted dirty carpets, dusty edges, stained or dirty linens, and bathrooms needing attention, indicating inconsistency.

Related guest reviews

10

Martha

Jun 2, 2024

·

Stayed 2 nights

The location was great the property was nice. My complaint is they really need to invest in new bed linens and comforters. They are stained and dirty looking I had to ask for more bedding. Thanks for considering my suggestion.

10

Petrina

Mar 26, 2025

·

Stayed 1 night

Great clean stay!

10

Odella

Jul 29, 2025

·

Stayed 2 nights

I like the design of the breakfast area. It was very inviting. The breakfast was delicious. The pillows were way too soft, they need to be upgraded to firm pillows. The hotel overall was very clean.

6

William

Jul 14, 2025

·

Stayed 3 nights

The breakfast was the highlight of the day. Most of the front desk personnel were great. The rooms cleanliness was marginal at best. Dirty carpet and bathroom needed cleaning. The first room given to me had plaster and baseboard loosely on the floor. I was offered another room. I promise you l will not bother your hotel chain in the future. Dr. Hogans

10

Judith

Dec 2, 2025

·

Stayed 1 night

I was so impressed with the Hampton inn, very safe and clean. Breakfast was exceptional. Thank you

6

Devone

Mar 16, 2024

·

Stayed 1 night

The sheets were dirty upon arrival. However, the young lady at the front desk came within 10 minutes and changed them out for me. She saved the night! Kudos to her.

6

mihai

Jul 12, 2024

·

Stayed 1 night

good place to stop on the way from FL to TN but the carpet needs change. didn't dare leave the kids step on that thing. dust 2 fingers tall around the edge.

10

jeramy

Sep 28, 2024

·

Stayed 1 night

We stayed here when we evacuated our town due to a hurricane. We were very happy with our stay. The room was very clean and spacious. The staff was very friendly.

10

Cherese

May 12, 2024

·

Stayed 2 nights

Hotel was very clean and front desk staff was friendly .

10

Kayla

Dec 31, 2023

·

Stayed 1 night

We stayed for one night, to split up a long drive, and was very pleased. Breakfast was good, staff was friendly, rooms were clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are often spacious and comfortable with well-liked beds, though some cite limited TV channels, awkward TV placement, dated decor, and maintenance issues like slow drains, loose toilets, or sharp fixtures.

Related guest reviews

8

Anthony

Jan 5, 2024

·

Stayed 3 nights

Location was superb, toilet was almost falling off, breakfast not very variable

10

Lydia

Jul 23, 2024

·

Stayed 2 nights

I had the best red I’ve ever had in a long time 10/10

8

Patricia

May 22, 2024

·

Stayed 2 nights

Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.

10

Roger

Apr 29, 2024

·

Stayed 1 night

newly renovated. Rooms are very large and well furnished. Best hotel in the area

8

Duane

Dec 8, 2024

·

Stayed 3 nights

Very limited television station options, computers in lobby weren't working properly. Otherwise, we had a positive experience. Would recommend.

10

Laurel

Jun 9, 2024

·

Stayed 1 night

Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.

10

Kathy

Dec 29, 2023

·

Stayed 1 night

I refuse to stay at hotels where druggies stay so I tend to spend a little more and almost always happier and less annoyed. Hampton Inn was wonderful. From the check in via the lady that had braces (we had a funny conversation about them) to the lady monitoring the food this morning. Staff was great!! The room was very nice and I loved the pillows but the bed was a little slouchy. It was nice having the couch as well as the office chair and an additional fancy chair. Room and bathroom was very spacious, only complaint is that we had a view of the concrete slab on the second floor. No big deal but wow. The hotel seemed like it was full and I did make the reservation last minute. Breakfast was just what was needed to get our day going. We had our dog with us and there was a decoration on the table near the elevator that looked similar to a ball, in a dog’s eyes. I had to pull her back from it. Lol. All in all great stay and would definitely book again.

10

jeramy

Sep 28, 2024

·

Stayed 1 night

We stayed here when we evacuated our town due to a hurricane. We were very happy with our stay. The room was very clean and spacious. The staff was very friendly.

10

Jody

Jan 28, 2024

·

Stayed 1 night

The beds are very comfortable

8

WILLIAM

Aug 16, 2024

·

Stayed 1 night

The bed in the room was very comfortable. The only down side was the towel holder on the bathroom door was very sharp. I brushed against it and received a pretty good cut. Recommend removing the lower towel holder from the door.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and responsive, but there were notable check-in or booking mix-ups and a dispute over pet fee communication.

Related guest reviews

2

Kim

Jun 2, 2024

·

Stayed 1 night

The stay was ok. It was a long overnight trip, so I took our fur baby, an emotional support dog. The paperwork is legit. As we checked out, we noticed we had a pet fee of $75. Now, it’s not about the money. My review that the night attendant said my husband and I snuck him in was a lie. We always use the side doors; just never one that liked to go through the front lobby but to check in, and clearly, she saw the dog. She couldn’t have told that lie, so if you stay here, ensure you get all the correct information. Also, she tried to bash the third party we used, Expedia. I think, as in customer service, you should not try to provide false information and compare prices unless that's your expertise

4

Benjamin

Jan 14, 2025

·

Stayed 2 nights

The guy at the front desk totally messed up my reservation. There was another party with my last name. He gave me their room. 2 hours later they walked in because they gave them keys to the same room. Then made it seem like my fault. Not happy with this place.

10

Tishkeisha

Dec 20, 2024

·

Stayed 1 night

Love it. Staff is amazing!

6

Devone

Mar 16, 2024

·

Stayed 1 night

The sheets were dirty upon arrival. However, the young lady at the front desk came within 10 minutes and changed them out for me. She saved the night! Kudos to her.

10

Crystal

Aug 4, 2024

·

Stayed 1 night

Good breakfast, clean & friendly staff. Will stay here again.

10

Lashonda

May 11, 2024

·

Stayed 1 night

When I first walked in the first attendant didn’t acknowledge me (she was helping another customer but a quick I’ll be just with you would have sufficed) but the second attendant did and she made the check in wonderful.

10

Laurel

Jun 9, 2024

·

Stayed 1 night

Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.

10

Debra

Jun 1, 2025

·

Stayed 1 night

Great hotel and wonderful staff

6

Wendy

Dec 16, 2025

·

Stayed 2 nights

I booked a double room but upon arrival I was given a king accessible. The hotel says that is what hotels.com booked but my reservation shows that I booked a double room which I showed the hotel staff. I was still given the king accessible. So I wasn’t happy with that and hotels.com charged me $ 422.00 when the actual bill from the hotel was $ 380.00

10

Kimyanna

May 19, 2025

·

Stayed 2 nights

Nice property and helpful staff.

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AI-generated summary based on recent guest reviews

Location

Guests appreciated the convenient location and found it easy to reach nearby places.

Related guest reviews

10

Martha

Jun 2, 2024

·

Stayed 2 nights

The location was great the property was nice. My complaint is they really need to invest in new bed linens and comforters. They are stained and dirty looking I had to ask for more bedding. Thanks for considering my suggestion.

10

Warren

Jul 7, 2024

·

Stayed 2 nights

Loved the location of the property, everything was easy to get to from the Hampton Inn.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns frequent praise, but others reported mislabeled items, slow replenishment, lukewarm food, and limited variety on some days.

Related guest reviews

8

Anthony

Jan 5, 2024

·

Stayed 3 nights

Location was superb, toilet was almost falling off, breakfast not very variable

8

Patricia

May 22, 2024

·

Stayed 2 nights

Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.

10

Odella

Jul 29, 2025

·

Stayed 2 nights

I like the design of the breakfast area. It was very inviting. The breakfast was delicious. The pillows were way too soft, they need to be upgraded to firm pillows. The hotel overall was very clean.

6

William

Jul 14, 2025

·

Stayed 3 nights

The breakfast was the highlight of the day. Most of the front desk personnel were great. The rooms cleanliness was marginal at best. Dirty carpet and bathroom needed cleaning. The first room given to me had plaster and baseboard loosely on the floor. I was offered another room. I promise you l will not bother your hotel chain in the future. Dr. Hogans

10

Judith

Dec 2, 2025

·

Stayed 1 night

I was so impressed with the Hampton inn, very safe and clean. Breakfast was exceptional. Thank you

10

Crystal

Aug 4, 2024

·

Stayed 1 night

Good breakfast, clean & friendly staff. Will stay here again.

8

Deborah

Jan 17, 2024

·

Stayed 2 nights

Hotel staff was always pleasant. Our king size bed was super comfortable. Room was clean and had all we needed…except body soap dispenser in shower was empty. The shower was amazing! The hotel decor needs a serious update. Normally I wouldn’t comment on decor because I know everyone’s taste is different, but this decor truly hurt my eyeballs. My main complaint is the breakfast. Not good at all. The food seemed old and was nearly cold. Eggs were not kept replenished…so I can’t comment on those. Grits pot was empty on day one…and the oatmeal on day two was not cooked all the way. They even ran out of forks on our first morning, and when I asked for some, I was told they had NONE. Hubby ate his waffles with a spoon. I mean, it’s a “free” breakfast, but they really could do better.

10

Laurel

Jun 9, 2024

·

Stayed 1 night

Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.

8

Shawn

Dec 18, 2023

·

Stayed 1 night

The check in was easy , the room was very clean but the thing I loved the most was the breakfast it was awesome

10

Kayla

Dec 31, 2023

·

Stayed 1 night

We stayed for one night, to split up a long drive, and was very pleased. Breakfast was good, staff was friendly, rooms were clean.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $206	12 $188	13 $184	14 $184
15 $163	16 $198	17 $199	18 $201	19 $184	20 $185	21 $184
22 $151	23 $176	24 $177	25 $208	26 $210	27 $218	28 $194
29 $151	30 $199

Su	Mo	Tu	We	Th	Fr	Sa
		1 $192	2 $190	3 $184	4 $184	5 $184
6 $152	7 $188	8 $189	9 $192	10 $185	11 $227	12 $185
13 $151	14 $191	15 $203	16 $204	17 $154	18 $184	19 $184
20 $151	21 $179	22 $167	23 $175	24 $163	25 $163	26 $172
27 $151	28 $189	29 $192	30 $177	31 $163

Hampton Inn & Suites Albany At Albany Mall

Prices for Hampton Inn & Suites Albany At Albany Mall

Monthly average prices

About this property

Location

Room options

Studio Suite, Multiple Beds, Microwave

Room, 1 King Bed, Mobility Accessible, Microwave

Room, 2 Queen Beds, Microwave

Studio Suite, 1 King Bed with Sofa Bed, Microwave

Studio, 1 King Bed with Sofa Bed, Accessible, Microwave

Room, 2 Queen Beds, Accessible, Microwave (Mobility and Hearing)

Studio, Multiple Beds, Accessible, Microwave

Room, 1 King Bed, Hearing Accessible, Microwave

Room, 1 King Bed, Microwave

Room, 2 Queen Beds, Mobility Accessible, Microwave

Studio, 1 King Bed with Sofa Bed, Mobility Accessible, Microwave

Studio, Multiple Beds, Accessible

Guest reviews of Hampton Inn & Suites Albany At Albany Mall

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Albany At Albany Mall

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