WestHouse Hotel New York, an SLH Hotel

Great location close to Central Park! The buffet breakfast offered hot and cold food selections, including fresh fruit and Greek yoghurt. The daily happy hour and early buffet dinner are convenient if you have a 7 pm show to catch. The club staff was very friendly and attentive. We had some problems with the toilet not flushing properly (fixed promptly) and the sink draining very slowly (required repeated calls to the front desk before it was addressed).

Clean room. Bed not very comfortable. No white wine at he happy hour the entire time we were there. No towels in the room when we arrived. Snooty staff woman at the happy hour. Very nice folks at the front desk. I love the location and breakfast was good. Not as great of an experience as the first time I stayed a few years ago.

This was one of the best hotels I’ve ever stayed at in New York City at this price point. They could’ve charged a lot more. The concierge and the front desk staff are amazing. Make sure you tip well. I had the luck of tipping the bellman and the Porter and was able to park my car right in front of the hotel. They do not have a garage in the hotel but there’s one three blocks away. A very nice tip goes a long way at this hotel. The staff is absolutely the most accommodating group of people. The breakfast in the afternoon happy hour food were top notch. I would absolutely switch to this hotel if I were anybody reading this review.

Nick at check in was so friendly and welcoming! Marcelo and Sonia made our evening cocktails in the terrace memorable and wonderful, and Jessie and that big smile of his was so helpful and kind to assist during my departure. My absolute favorite place to stay in NYC!!!

2/5 stars — Noise and poor communication marred our stay The Westhouse has its merits, but our experience was significantly impacted by a room placement issue that staff failed to resolve. We were assigned a room adjacent to the service elevator and housekeeping closet, resulting in constant noise throughout the day. While this kind of room assignment can happen, what made it unacceptable was how it was handled. We requested a room change, were told someone would follow up and no one ever did. When we reached out again ourselves, we were informed that "no one had called them," essentially dismissing our concern entirely. To be fair, there were aspects of the hotel we appreciated, and the property itself has genuine appeal. But a hotel's quality is just as much about service recovery as it is about the initial experience. When a guest raises a legitimate concern and is met with silence followed by a denial, that reflects a serious gap in communication and accountability. We would hope future guests are given more central room assignments or at minimum, a staff team that follows through on its commitments.