The Pilot Boat Inn, Isle of Wight

No breakfast supplied.

The rooms where perfect and clean. The bar staff where friendly and helpful. I only marked it down to 3 stars as the booking stated they had a restaurant and didn't.

No response to emails either direct to the pilot boat or via hotels.com; entry requirements not provided in advance and when provided were not the same as advertised. 2 promises to provide the door code by text were not fulfilled. Breakfast advertised but not provided. Room well supplied but cold on arrival and didn’t warm up until en of day 2. The bed was comfortable but we have stayed in previous years and the service is not as good now.

The breakfast was only a continental one. Room was nice, but the bar was noisy and the food was poor.

Pros : pleasant staff, comfortable bed, fresh fruit and croissants at breakfast, good location Cons: no WiFi in room, no cleaning of room, room very noisy in afternoon & evening from music in the pub below