Holiday Inn Express & Suites Carlisle - Harrisburg Area by IHG

I was very unsatisfied with my visit because when I arrived at the hotel I was given a paper to sign for my room with a jetted tub to find out that they had put me in a king bed instead of the suite because they gave my suite to another customer that had signed the papers with my name on it.

Cleanliness throughout the hotel was a major issue - carpets, the elevator floor, the sink in the bathroom, and the pool/spa area in particular were not clean. The property is in need of a refresh, the recent coats of paint have been applied over old coats without addressing the underlying peeling, so there is peeling paint throughout. The pool area was filthy - the spa/hot tub had a large layer of bio-foam, which if you understand spas you know this is not soap, it’s usually caused by a buildup of organic contaminants (like body oils, lotions, and sweat). The tile around the waterline was supposed to be white but it had a dark film over most of the perimeter and had not been cleaned. The pool deck tiles were also unclean, and for both the tiles in the pool and on the deck, you could take a finger and cut through the grime. When we arrived after the 3PM check in time, we were assigned a room that was still being cleaned. The one bright spot was the breakfast, which was staffed by a young lady who was very polite, constantly moving to update the food items as they ran out, was cleaning tables and the floor constantly, and seemed to be taking her job very seriously. We paid a premium because there was an event in town, and we were very disappointed with the overall experience for the money paid. Would not stay at this property again, and Hotels.com needs to reflect the reality as this was presented as a nicer option for the area.

The worst stay I’ve ever had , noise, dogs barking, very poor condition and the overwhelming smell of pinesol really really bad

Love it here, great breakfast, great stay clean rooms.

The floors were sticky in the breakfast area. Carpets stained and dated decor Broken ice machines on Two out of three floors. The only ice machine they had could not keep up with the demand. Not enough clean towels Hot tub was Luke warm both nights we tried to use. The pool was cold and needed to be cleaned