Name: Swiss-Belhotel Harbour Bay
Address: Jl. Duyung, Batu Ampar, Îles Riau, ID
Price range: 59 $US–331 $US per night
Rating: 8.5

Ce qu'en disent des voyageurs

Au Swiss-Belhotel Harbour Bay, les voyageurs apprécient constamment l'emplacement pratique à proximité du terminal de ferry de Harbour Bay et des restaurants à proximité, le personnel aimable et serviable qui communique via WhatsApp, ainsi que les chambres propres et spacieuses, dont beaucoup bénéficient d'un choix de petit-déjeuner généreux.

L'établissement est un peu ancien mais généralement bien entretenu, bien que certains clients aient signalé une climatisation faible ou une eau chaude irrégulière. Les familles ont apprécié la piscine, certains ont mentionné un service de spa ou de massage 24h/24, et les commentaires sur la salle de sport variaient de satisfaisant à décevant. Un choix solide pour les courts séjours et les correspondances par ferry.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients ont apprécié la piscine et certains mentionnent un service de spa ou de massage 24h/24. Les commentaires sur la salle de sport sont mitigés.

Avis de voyageur à ce sujet

10

Melvyn

23 déc. 2023

·

A séjourné 9 nuits

All staff are friendly, room well maintained including cleanliness . Good facilities provide

8

????

24 avr. 2025

·

A séjourné 2 nuits

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Zuri

12 nov. 2023

·

A séjourné 1 nuit

Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.

8

KWEK

30 août 2023

·

A séjourné 1 nuit

Opposite hotel, massage available and around the area there are dinning options.

10

Mardiana

10 févr. 2025

·

A séjourné 2 nuits

The hotel is very well maintain and is very nearby to many facilities and shops

10

TOMOYUKI

28 nov. 2024

·

A séjourné 1 nuit

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

10

Mark

15 août 2025

·

A séjourné 2 nuits

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Farah

1 oct. 2025

·

A séjourné 2 nuits

Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!

10

Yong Ann

18 juin 2025

·

A séjourné 2 nuits

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Ee Chieng

27 août 2023

·

A séjourné 1 nuit

best hotel at harbour bay conveniently located near harbour bay ferry terminal. with lots of dining options and amenities around. lots of people strolling and jogging during evening. room is spacious, clean and quiet. stuff is very polite and customer orientated.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les salles de bains sont généralement propres et bien entretenues. Certains soulignent l'ancienneté de l'établissement et d'éventuels problèmes d'entretien tels que des fluctuations de l'eau chaude.

Avis de voyageur à ce sujet

10

Wayne

13 mars 2024

·

A séjourné 9 nuits

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

8

JANE ENGPING

4 juil. 2024

·

A séjourné 3 nuits

Clean and big. Staff are friendly and polite.

8

Nur Elissa

12 févr. 2024

·

A séjourné 2 nuits

Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.

10

Damien

10 nov. 2024

·

A séjourné 1 nuit

Great service and staff. Clean location, close to ferry terminal

8

????

24 avr. 2025

·

A séjourné 2 nuits

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Zuri

12 nov. 2023

·

A séjourné 1 nuit

Check in and out processes are fast and smooth. Room is clean and spacious. Hotel is just a walking distance to restaurants, spa and wellness centres and convenience stores.Suitable for a short getaway and if want to stay nearby the Habour Bay ferry terminal.

10

TOMOYUKI

28 nov. 2024

·

A séjourné 1 nuit

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

10

Pierre-Luc

28 sept. 2024

·

A séjourné 8 nuits

Best hôtel in Batam by far! Excellent service and clean !

10

Yong Ann

18 juin 2025

·

A séjourné 2 nuits

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 avr. 2025

·

A séjourné 2 nuits

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et confortables, beaucoup soulignant leur taille généreuse et la présence de baignoires. Certains évoquent des éléments vieillissants tels qu'une climatisation faible, une isolation phonique limitée ou des équipements datés tels que l'absence de téléviseurs connectés.

Avis de voyageur à ce sujet

4

Ng

28 oct. 2025

·

A séjourné 2 nuits

Hotel is old and room aircon is not cool at all. Room temperature only 26 to 28 degrees even you set to 5 degrees C.

10

Michael

29 juin 2023

·

A séjourné 1 nuit

Good room comfy bed

8

JANE ENGPING

4 juil. 2024

·

A séjourné 3 nuits

Clean and big. Staff are friendly and polite.

8

Damond

27 mai 2022

·

A séjourné 3 nuits

Air con not as cold as before. Centralised control aircon cannot be adjusted in the room. Need to request for the mini fridge separately.

10

Wee Peng

11 mars 2025

·

A séjourné 1 nuit

Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear

8

Dezmun

3 sept. 2024

·

A séjourné 2 nuits

Should upgrade with smart TV

10

NOLITA

29 juil. 2024

·

A séjourné 1 nuit

Stayed for 3 nights , requested non-smoking floor . Although we didn’t get a room with a good views, our room was comfortable enough .

10

Farah

1 oct. 2025

·

A séjourné 2 nuits

Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!

10

Natalie

20 avr. 2025

·

A séjourné 2 nuits

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

8

Christian

16 juin 2025

·

A séjourné 2 nuits

Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement salué pour sa gentillesse, sa proactivité et son attention, notamment les messages WhatsApp pré-arrivée, un enregistrement rapide et une aide attentionnée en cas de problème. Quelques clients ont signalé des lacunes telles que des chambres non prêtes à temps ou des interactions désagréables avec la réception.

Avis de voyageur à ce sujet

10

Teo

5 avr. 2025

·

A séjourné 2 nuits

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.

8

????

24 avr. 2025

·

A séjourné 2 nuits

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

SING SHI

24 oct. 2023

·

A séjourné 2 nuits

Always a pleasure to be staying here, everything is wonderful. Especially the staff, always smiling, always welcoming.

10

Lee

29 juin 2025

·

A séjourné 1 nuit

Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking. This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay.

10

Mark

15 août 2025

·

A séjourné 2 nuits

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Pierre-Luc

28 sept. 2024

·

A séjourné 8 nuits

Best hôtel in Batam by far! Excellent service and clean !

10

Yong Ann

18 juin 2025

·

A séjourné 2 nuits

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 avr. 2025

·

A séjourné 2 nuits

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

2

Mohd Suraimi

20 mars 2023

·

A séjourné 2 nuits

The first time check in was terrible. The male staff only mentioned to signed in. Thats it. Making me to wait for more than 15 mins as the president suite was not ready at 1600hrs. Plus, never even apologies for the wait. He didn't even bother to mentioned to me that i have to wait longer than 15 ins as it was not ready. Then hot tub water was not even hot. There was no benefit for customer even to take president suite. No late check out or any complementary gifts during my stay. Mentioned to the same front desk staff during check out on my stay. The staff didn't even bother, as per review mentioned all staff were well versed in english. Regret on my stay at this hotel. Dont wish to come again with the awful hospitality.

10

Wee Siong

30 déc. 2022

·

A séjourné 1 nuit

I was not feeling well during check in. The front desk staff Dika recommended a hospital and arranged free transport to send me there. He even offered to help us changed our ferry tickets to ensure I can go back to Singapore for emergency treatment. He helped me a lot within a short period of time! Impressed with his service. Thank you.👍

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement excellent et piétonnier à proximité du terminal de ferry de Harbour Bay, avec de nombreux restaurants et commerces à proximité, et un accès facile aux transports. Plusieurs clients ont également trouvé le quartier paisible.

Avis de voyageur à ce sujet

10

Wayne

13 mars 2024

·

A séjourné 9 nuits

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

10

Mohd

4 juil. 2023

·

A séjourné 1 nuit

Very near to the ferry terminal

8

ricky

1 févr. 2025

·

A séjourné 1 nuit

Very close to ferry terminal and the buffet was good to my taste

8

HARIKRISHNAN

25 déc. 2023

·

A séjourné 1 nuit

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.

10

Sarjune

22 déc. 2022

·

A séjourné 19 345 nuits

Great place near the ferry terminal.

8

ang

9 juin 2025

·

A séjourné 1 nuit

walking distance near to ferry terminal

8

????

24 avr. 2025

·

A séjourné 2 nuits

Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.

10

Mark

15 août 2025

·

A séjourné 2 nuits

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.

10

Yong Ann

18 juin 2025

·

A séjourné 2 nuits

Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!

10

Natalie

20 avr. 2025

·

A séjourné 2 nuits

We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner et la nourriture sont souvent salués pour leur variété et leur goût. Certains clients ont estimé que le buffet pourrait être amélioré.

Avis de voyageur à ce sujet

10

HWANJU

30 janv. 2025

·

A séjourné 2 nuits

친절 오래된 건물 같지만 유지보수가 상당히 뛰어남 아침식사가 매우 훌륭했어요

10

Wayne

13 mars 2024

·

A séjourné 9 nuits

Walkable from Ferry service, clean and tidy with large rooms. While hotel is extending and construction taking place it did not impinge on our stay. Breakfast included was a very large selection of food options. Taxis' and Grab transport was close

8

ricky

1 févr. 2025

·

A séjourné 1 nuit

Very close to ferry terminal and the buffet was good to my taste

8

Christian

1 janv. 2025

·

A séjourné 1 nuit

Nice stay with tub to soak at NYE, however, too little space for the restaurant and they clearly need to expand

8

HARIKRISHNAN

25 déc. 2023

·

A séjourné 1 nuit

Nice hotel to stay. Walking distance to the harbour and seafood restaurants and night clubs. Hotel is clean and comfortable. Many choices for breakfast.

8

Nur Elissa

12 févr. 2024

·

A séjourné 2 nuits

Breakfast buffet can be improved. Cleaniness wise, average but better than majority of the hotels in Batam.

10

Amuthavalli Shanthi

10 oct. 2025

·

A séjourné 2 nuits

Lovely hotel. Staff were friendly and the food was great.

8

Ee Chieng

30 juin 2023

·

A séjourné 1 nuit

good location, convenient. nearby harbor bay terminal. breakfast is good.

10

TOMOYUKI

28 nov. 2024

·

A séjourné 1 nuit

ビジネスで宿泊。十分。部屋も広く、水回りも清潔。朝食はバイキングは種類が多く味も良い。インドネシア料理も洋食もある。周辺にレストランも多く困らない。またコンビニも近くにある。ジムの設備は非常に残念。

8

Kazuhiro

30 août 2025

·

A séjourné 2 nuits

港から近く、周辺にレストランやコンビニなどがあり便利です。マリオットホテル横の海岸沿いにあるレストラン街もきれいです。スイスベルホテルもきれいで、朝食は充実しています。ただ、この周辺のエリアから外に出ると、下水道のふたがないところが多く、非常に危険です。それほど見るべきものもないので、ホテルから港周辺でのんびりするのがいいでしょうか。観光地としてはおすすめしません。

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	62 $US
février	64 $US
mars	58 $US
avril	59 $US
mai	57 $US
juin	58 $US
juillet	60 $US
août	78 $US
septembre	68 $US
octobre	65 $US
novembre	62 $US
décembre	70 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $73
18 $64	19 $59	20 $59	21 $59	22 $59	23 $61	24 $61
25 $59	26 $59	27 $73	28 $73	29 $71	30 $61	31 $61

di	lu	ma	me	je	ve	sa
1 $59	2 $59	3 $59	4 $59	5 $59	6 $66	7 $331
8 $73	9 $60	10 $59	11 $59	12 $59	13 $61	14 $61
15 $59	16 $59	17 $59	18 $59	19 $59	20 $61	21 $61
22 $59	23 $59	24 $59	25 $59	26 $59	27 $61	28 $61
29 $59	30 $59

Swiss-Belhotel Harbour Bay

Prix pour Swiss-Belhotel Harbour Bay

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Suite Junior, 1 très grand lit

Chambre Deluxe avec lits jumeaux

Suite Présidentielle, 1 très grand lit, vue mer

Chambre Deluxe (Deluxe King)

Chambre Deluxe, 1 très grand lit (Grand Deluxe)

Avis des voyageurs sur Swiss-Belhotel Harbour Bay

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

Informations sur l'établissement