Minerva Grand Kondapur

Not very clean, had many cockroches

Absolutely the WORST and most horrifying experience I’ve ever had at any hotel in my life. I’m flabbergasted that this place is considered a 3 star hotel - I’ve stayed at run down motels with better service. The rooms are filthy, with a cockroach infestation. We had cockroaches crawling all over the walls and floors, and had to buy cockroach spray during our stay. The bedsheets were filthy when we first checked in and had LIPSTICK STAINS! There were dust balls and weird hair clumps in the corners of the room and the supposedly clean towels had yellow stains. The hotel staff are hilariously incompetent and barely speak any English or Telugu, and communicating with them for even the smallest of things was an absolute nightmare. The house keeping staff are extremely rude and inept, and ruined my shoes by carelessly spraying cleaning solution into my shoes while they were mopping the floors. What’s worse is that not a single person in this hotel took any accountability or responsibility for how terrible our stay was. Oh! And when we used their laundry service, they damaged our clothes and returned our clothes with pen stains! Most pathetic and horrible hotel and staff. Please stay far away!

It’s my third visit to this property and it’s not the same like my last visit. Staff, property maintenance, food, nothing was good.

It’s good overall

The value and worth of my 7 day/night stay at the Minerva Grand Kondapur; Excellent! And as a traveler to India for over 4 decades, that says a lot. Indeed, the comfort of my room, the tranquility there, and the overall cleanliness of my room, the hallways, the overall facility, alone: I would highly consider the Minerva whenever I might return to Hyderabad. But what stands ABOVE all of this: the stellar service expressed to me by the staff. This is what places the Minerva permanently on my map with Bold Letters as #1 choice to return to. There are such a number of staff who expressed their professional and kind attention to my needs. Where to begin? I had written down a list of names to keep note of, but sadly in the midst of my return journey, I lost that page. By memory: Vikram at the front desk, Prasanth at the front desk; both of whom facilitated my stay, my transportation smoothly, respectively. Also Vijay who arranged for me to have an adaptor so that I could use my computer with an American plug, for recharging. And those, each warm smiles, who served me at the Blue Fox restaurant [as well as those cheerfully taking my phone orders --chai and more-- for delivery to my room], and those who delivered meals to my room, and those who assisted me at the elevators. I very highly recommend the Minerva. And I hope, per circumstances, to greet the Minerva staff again in the not distant future. [Finally, I apologize for missing other specific names.Kind wishes.]