Fonab Castle Hotel

Chambre et cadre

It was such a relaxing few days. The staff were so friendly. Accommodation was special and although this time we didnt have a view it didn't take away from the room itself. The food was delicious and the ample breakfasts were a treat. Easy walk into Pitlochry and Festival Theatre very close by.

Two of the facilities were closed .resistance pool and hot tub No prior warning of this Plumbing was noisy letting water runaway in the bathroom sink resulted n some very loud gurgling. Breakfast staff seemed inexperienced We had to request toast then jam neither was offered. We felt this should have arrived with the hot drinks drinks or at least offered Bathroom worn Eg cistern button had a missing piece Shelf under sink marked Bath panel is needing replaced Bathroom door was chipped The bedroom floor was uneven which can be expected for an older property however there was a distinct hole/depression around the foot of the bed which could be a trip hazard. A car alarm went off several times in the night and again at 6 am. I feel the staff should have located the owner and asked them to address the issue ie disable the alarm The car was directly under our window. We requested a latte at breakfast this was an extra charge and was brought by the breakfast waiter and yet there was a small service charge for this. I felt this was little bit miserly. I could have asked for the charge to be removed but i just left it on the bill These things did not spoil our trip we just felt they should not occur in a 5star hotel. The room was clean and tidy and warm The bed was very comfortable. The location is amazing the ambience was very good just let down by these few things We will return next year due to a booking error on my part hopefully things will be addressed.

Kept waiting over an hour to check in...shower enclosure drain did not smell good. I ordered flowers for my wifes special birthday abd asked them not to put lilies in as allergic, and they did ! They also forgot to present a happy birthday treat at dinner. Given the amount I paid this 2 day experience was very disappointing

Lovely views. Food gorgeous . Spa area disappointing. Pool area small and dull, not great lighting . The steam room was totally dark, no lights working! Area where steam room and sauna was was freezing. Odd area with two couches in a very large room. This would be lovely with lots of comfy seating, cushions, nice lighting so it could be used to relax in, read in, etc. Such a waste of space. However, I had the best massage that I’ve ever had…and I’ve had a lot!…from Megan. On our second day , we went for a walk into Pitlochry after breakfast then I wanted to sit in the lounge area of the hotel and read my book for the rest of the morning, early afternoon. The lounge are was closed until 2.30pm! How weird. The only place to sit was in the restaurant. Not at all what I would expect from a 5 star hotel to not have a comfy seating area open at all times. Another thing I have definitely never had to do in a 5 star hotel is pay for a latte our cappuccino at breakfast. Even at 4 star or a recent B and B we stayed at, this was included in the hot drink choice at breakfast. All in all we enjoyed our trip but won’t be back as have stayed in other spa hotels that have a much better spa…Stobo and Roxburghe Schloss to name two.