Senses Quinta Avenida Adults Only Hotel By Artisan
59 US$
/nat
Gennemsnit for november
Priser på Senses Quinta Avenida Adults Only Hotel By Artisan
Vælg datoer for at se priser og tilgængelighed
59 US$
/nat
Gennemsnit for november
Gennemsnitlige månedlige priser
På Senses Quinta Avenida Adults Only Hotel By Artisan ligger prisen pr. nat i gennemsnit på 44 US$ i den billigste måned (juli) og 95 US$ i den dyreste måned (januar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 95 US$ |
| februar | 86 US$ |
| marts | 80 US$ |
| april | 58 US$ |
| maj | 51 US$ |
| juni | 47 US$ |
| juli | 44 US$ |
| august | 46 US$ |
| september | 47 US$ |
| oktober | 47 US$ |
| november | 59 US$ |
| december | 93 US$ |
J
F
M
A
M
J
J
A
S
O
nov. · 59 US$
N
D
Dyrest: januar (ca. 95 US$)
Billigst: juli (ca. 44 US$)
Om dette overnatningssted
Tag dig tid til et besøg i stedets spa, der tilbyder komplet spabehandling. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester og selskabslokale.
Faciliteter
Tag dig tid til et besøg i stedets spa, der tilbyder komplet spabehandling. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang, concierge-tjenester og selskabslokale.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til en døgnåben reception, bagageopbevaring og et pengeskab i receptionen. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt).
Spisning
Få stillet sulten på Senses Bar, en bar/lounge ved poolen, hvor du kan nyde udsigten til poolen. Afslut dagen med en drink eller to i baren ved poolen. Fuld morgenmad tilbydes mod gebyr dagligt fra kl. 09.00 til kl. 12.00.
Værelser
Føl dig hjemme i et af de 22 aircondition-afkølede værelser, der indeholder minibar og fladskærms-tv. Med gratis Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Værelset har et privat badeværelse med gratis toiletartikler og hårtørrer. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.
Lokation
Med et ophold hos Senses Quinta Avenida By Artisan Adults Only i Playa del Carmen (Gonzalo Guerrero) er du kun få skridt fra Quinta Avenida og 4 min. gang fra Playa del Carmen Main Beach. Dette hotel med spa ligger 0,4 km fra Mamitas Strand og 10 km fra Xplor Theme Park.
I nærheden
Quinta Avenida(0.1 mil)
Mario Villanueva Madrid(0.2 mil)
Quinta Alegría Shoppingcenter(0.2 mil)
Mamitas Strand(0.2 mil)
Playa del Carmen Main Beach(0.2 mil)
Super Chedraui Selecto Avenida 10(0.3 mil)
Calle Corazón(0.4 mil)
Calle 12(0.4 mil)
Pier Navega(0.4 mil)
Nuestra Senora del Carmens katolske kirke(0.5 mil)
Playa del Carmen Fyrtårn(0.5 mil)
Frida Kahlo Museum(0.5 mil)
3D Museum of Wonders(0.6 mil)
Riviera Gran Casino(0.6 mil)
Central Plads(0.7 mil)
Cozumel, Quintana Roo (CZM-Cozumel International)(21.6 mil)
Cancun, Quintana Roo (CUN-Cancun Intl.)(34.9 mil)
Tulum Intl. Lufthavn (TQO)(65.8 mil)
Transport til/Fra lufthavn
Swimmingpool
Ikkerygerværelser
Turistservice
Rengøring
Sikkerhedsboks
Lokation
5ta. Av. Norte No. 324 entre 26 y 28 sur, Centrum, Playa del Carmen, Solidaridad, Quintana Roo, Mexico
Quinta Avenida (0.1 mil)
Mario Villanueva Madrid (0.2 mil)
Quinta Alegría Shoppingcenter (0.2 mil)
Mamitas Strand (0.2 mil)
Playa del Carmen Main Beach (0.2 mil)
Super Chedraui Selecto Avenida 10 (0.3 mil)
Værelsesmuligheder
10
Elite-suite - 1 kingsize-seng - boblebad
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
646 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat badekar og brusebad
9
Deluxe-studiosuite
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
377 ft²
AltanKlimaanlægWi-Fi (Gratis)Separat badekar og brusebad
7
Deluxe-værelse
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 2
269 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
7
Elite-suite - 2 dobbeltsenge
Værelsesoplysninger
2 Dobbeltsenge
Sover 2
646 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelseIndendørs privat spabadPrivat spabad
Gæsteanmeldelser af Senses Quinta Avenida Adults Only Hotel By Artisan
7.8
God
Baseret på 525 verificerede anmeldelser
Hvem overnatter her?
Business
1%
Par
78%
Familie
4%
Gruppe
8%
Solorejsende
5%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Ud fra anmeldelser af Senses Quinta Avenida Adults Only Hotel By Artisan roser rejsende den centrale beliggenhed på Fifth Avenue og tagpoolen, mens tilbagevendende ulemper omfatter støj fra gaden om natten, periodisk Wi-Fi og vedligeholdelsesproblemer med aircondition og varmt vand.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
Ud fra anmeldelser af Senses Quinta Avenida Adults Only Hotel By Artisan roser rejsende den centrale beliggenhed på Fifth Avenue og tagpoolen, mens tilbagevendende ulemper omfatter støj fra gaden om natten, periodisk Wi-Fi og vedligeholdelsesproblemer med aircondition og varmt vand.
Mange gæster fremhæver venligt og hjælpsomt personale, men der er rapporter om fejlende nøglekort, langsom respons og lejlighedsvis uhøflighed, hvilket får servicen til at føles ujævn. Værelserne bagtil er tendentielt mere stille, men mørkere, og gæster nævner ofte funktionsfejl med tv'er, persienner, boblebade og køleskabe. Andre tilbagevendende punkter omfatter havarerede elevatorer, et tagområde eller en bar, der lejlighedsvis er lukket på grund af arbejde, en simpel morgenmad, der serveres sent for tidlige udflugter, og lejlighedsvise ekstra gebyrer, der overrasker nogle gæster. Forvent et livligt, centralt ophold med bekvemmeligheder i nærheden, men vær forberedt på støj og lejlighedsvise vedligeholdelsesproblemer.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Tagpoolen og terrassen er værdsat, selvom baren eller tagområdet til tider har været lukket eller under renovering. Gentagne klager omhandler havarerede elevatorer, ustabilt Wi-Fi og begrænset eller ingen parkeringsmulighed på stedet.
Relaterede gæsteanmeldelser
8
hector
13. jan. 2025
·
Overnattede 1 nat
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
4
María de Lourdes
20. okt. 2022
·
Overnattede 2 nætter
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
8
Lisa
15. jan. 2025
·
Overnattede 6 nætter
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
ali
6. jan. 2025
·
Overnattede 3 nætter
Everything was great. The only inconvenience was no hotel reserved parking area!
Everything was great. The only inconvenience was no hotel reserved parking area!
10
Gabriel
29. jul. 2025
·
Overnattede 2 nætter
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
8
Saul
11. feb. 2024
·
Overnattede 3 nætter
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
8
Maria
7. mar. 2024
·
Overnattede 5 nætter
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
8
Mauricio
19. mar. 2023
·
Overnattede 2 nætter
No, notificaron la remodelación del rooftop
No, notificaron la remodelación del rooftop
10
Aguibou
27. dec. 2024
·
Overnattede 3 nætter
The WiFi…
The WiFi…
8
Patrick
16. jan. 2025
·
Overnattede 3 nætter
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Flere gæster rapporterer rene værelser og regelmæssig rengøring, men der er tilbagevendende klager over plettede eller slidte sengetøj og håndklæder, beskidte boblebade og lejlighedsvis manglende rengøring af værelset.
Relaterede gæsteanmeldelser
10
KARELIA
15. okt. 2025
·
Overnattede 3 nætter
Todo muy limpio y personal muy amable
Todo muy limpio y personal muy amable
8
Oscar
1. aug. 2025
·
Overnattede 5 nætter
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
4
JAVIER EDUARDO
3. apr. 2023
·
Overnattede 2 nætter
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Daniel Iván
27. okt. 2023
·
Overnattede 4 nætter
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
8
Brandon
27. apr. 2025
·
Overnattede 1 nat
Cómodo y limpio
Cómodo y limpio
2
Berenice
28. jan. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Alejandra
7. apr. 2024
·
Overnattede 2 nætter
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
6
Eric
3. feb. 2025
·
Overnattede 9 nætter
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Jacqueline
22. jan. 2024
·
Overnattede 3 nætter
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
2
Charlotte
15. jan. 2024
·
Overnattede 7 nætter
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Senge og nogle værelser (inklusive suiter med boblebade) er komfortable, og værelserne bagtil er mere stille, men mørkere. Mange anmeldelser noterer vedligeholdelsesproblemer på værelset - fejl med AC og varmt vand, ikke-fungerende fjernbetjeninger til tv eller persienner, problemer med køleskab og støj fra gaden i værelserne ud mod gaden.
Relaterede gæsteanmeldelser
4
JAVIER EDUARDO
3. apr. 2023
·
Overnattede 2 nætter
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Jorge
27. mar. 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
8
Lisa
15. jan. 2025
·
Overnattede 6 nætter
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
4
casey
3. dec. 2023
·
Overnattede 2 nætter
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
10
Raymundo
4. dec. 2024
·
Overnattede 1 nat
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
2
Berenice
28. jan. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Edson Alberto
20. feb. 2023
·
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
6
Eric
3. feb. 2025
·
Overnattede 9 nætter
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Gerardo Ramón
14. aug. 2025
·
Overnattede 2 nætter
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
8
Patrick
16. jan. 2025
·
Overnattede 3 nætter
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Personalet beskrives ofte som venligt og hjælpsomt, men servicekvaliteten varierer, med tilbagevendende problemer såsom fejlende nøglekortsystmer, langsom eller uhørlig kommunikation, manglende rengøringsanmodninger og lejlighedsvis uhøflighed i receptionen.
Relaterede gæsteanmeldelser
6
Orlando
8. feb. 2023
·
Overnattede 2 nætter
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
8
hector
13. jan. 2025
·
Overnattede 1 nat
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
10
Ariadna
4. jul. 2023
·
Overnattede 2 nætter
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
8
Oscar
1. aug. 2025
·
Overnattede 5 nætter
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
6
miriam
17. jan. 2026
·
Overnattede 5 nætter
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
2
Berenice
28. jan. 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
8
ODRACIR
26. sep. 2024
·
Overnattede 5 nætter
Key system was broken, so staff must open the door for us however FD staff was very helpfull
Key system was broken, so staff must open the door for us however FD staff was very helpfull
6
yoel
10. feb. 2024
·
Overnattede 4 nætter
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
10
Jennifer
20. nov. 2023
·
Overnattede 3 nætter
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
2
Charlotte
15. jan. 2024
·
Overnattede 7 nætter
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Direkte på Fifth Avenue nær restauranter, butikker og Mamitas Beach, hvilket gør de fleste steder let tilgængelige til fods. Prisen er dog støj fra nærliggende barer og gaden sent om aftenen, selvom nogle indvendige værelser er mere stille.
Relaterede gæsteanmeldelser
10
TZU-CHI
20. sep. 2022
·
Overnattede 4 nætter
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
10
Bianca
4. mar. 2024
·
Overnattede 4 nætter
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
8
Miguel
11. aug. 2025
·
Overnattede 2 nætter
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
8
Lisa
15. jan. 2025
·
Overnattede 6 nætter
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
Wendy
30. aug. 2025
·
Overnattede 5 nætter
Great location
Great location
8
Gabriela de
15. feb. 2024
·
Overnattede 2 nætter
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
10
Adriana
1. nov. 2023
·
Overnattede 4 nætter
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
8
Raymond
21. apr. 2024
·
Overnattede 8 nætter
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
10
Stéphane
17. apr. 2024
·
Overnattede 9 nætter
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
8
ROLANDO
6. mar. 2025
·
Overnattede 6 nætter
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Morgenmaden er generelt udmærket, men simpel og repetitiv, og den starter kl. 8.00, hvilket kan være sent for udflugter. Der er ingen konsekvent restaurant- eller barservice på stedet.
Relaterede gæsteanmeldelser
6
Jorge
27. mar. 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
2
Sheila Rodríguez
3. mar. 2025
·
Overnattede 2 nætter
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
4
casey
3. dec. 2023
·
Overnattede 2 nætter
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
8
philippe
20. feb. 2025
·
Overnattede 1 nat
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
10
Simone
1. feb. 2025
·
Overnattede 5 nætter
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
8
Saul
11. feb. 2024
·
Overnattede 3 nætter
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
2
Dirceu
28. dec. 2022
·
Overnattede 19.353 nætter
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
10
KATIELE
29. aug. 2022
·
Overnattede 2 nætter
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
6
Eric
3. feb. 2025
·
Overnattede 9 nætter
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
8
ROLANDO
6. mar. 2025
·
Overnattede 6 nætter
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
Tarcisio Luis Trombini
16. aug. 2026
·
Overnattede 4 nætter
Quarto estava limpo e a arrumação era feita diariamente. Funcionários atenciosos e prestativos. A localização é ótima, cercada por lojas e restaurantes. O café da manhã é a la carte e muito gostoso. O quarto é grande e muito espaçoso. Usei pouco a piscina, mas estava limpa e conservada. O ar condicionado gelava muito bem.
Quarto estava limpo e a arrumação era feita diariamente. Funcionários atenciosos e prestativos. A localização é ótima, cercada por lojas e restaurantes. O café da manhã é a la carte e muito gostoso. O quarto é grande e muito espaçoso. Usei pouco a piscina, mas estava limpa e conservada. O ar condicionado gelava muito bem.
8
Javier
3. aug. 2026
·
Overnattede 1 nat
Un hotel de paso bastante bien
Un hotel de paso bastante bien
8
Yesenia
30. jul. 2026
·
Overnattede 3 nætter
La habitación tiene una cama muy cómoda, el baño esta muy equipado, la alberca muy limpia, aunque encontré una cucaracha en el área del jacuzzi, tienen poca variedad en los desayunos, me hubiera encantado que tuvieran servicio a la habitación de comida y que hubiera bebidas, por que no nos entregaron la de cortesía, falló dos días el internet y le falta mantenimiento al elevador, truena un poco.
La habitación tiene una cama muy cómoda, el baño esta muy equipado, la alberca muy limpia, aunque encontré una cucaracha en el área del jacuzzi, tienen poca variedad en los desayunos, me hubiera encantado que tuvieran servicio a la habitación de comida y que hubiera bebidas, por que no nos entregaron la de cortesía, falló dos días el internet y le falta mantenimiento al elevador, truena un poco.
10
raul
28. jun. 2026
·
Overnattede 1 nat
Excelente servicio y el personal muy atentos y muy amable.
Excelente servicio y el personal muy atentos y muy amable.
10
Bladimir
19. jun. 2026
·
Overnattede 2 nætter
Un muy buen hotel. Excelente ubicación, excelente relación precio-calidad. Y muy buena atención de todo el personal.
Un muy buen hotel. Excelente ubicación, excelente relación precio-calidad. Y muy buena atención de todo el personal.
Overnatningsstedets retninglinjer
Har du et spørgsmål?
Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
december 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-11-12: 76.44410045988464USD
- 2026-11-13: 76.70647712686157USD
- 2026-11-14: 76.98824285325622USD
- 2026-11-15: 56.323319201889035USD
- 2026-11-16: 55.63260716287994USD
- 2026-11-17: 50.40255603879547USD
- 2026-11-18: 69.90769247346496USD
- 2026-11-19: 60.616034176094054USD
- 2026-11-20: 60.86661119137573USD
- 2026-11-21: 60.86661119137573USD
- 2026-11-22: 55.55101364717102USD
- 2026-11-23: 56.23929150704956USD
- 2026-11-24: 56.10783317795563USD
- 2026-11-25: 56.5987906557312USD
- 2026-11-26: 51.32545164246368USD
- 2026-11-27: 61.76106022679901USD
- 2026-11-28: 62.826948034332275USD
- 2026-11-29: 51.751386584815975USD
- 2026-11-30: 63.93241551015472USD
- 2026-12-01: 51.88937965129852USD
- 2026-12-02: 51.43389706487274USD
- 2026-12-03: 51.88937965129852USD
- 2026-12-04: 56.21085337616729USD
- 2026-12-05: 59.014247278518674USD
- 2026-12-06: 52.827335947334284USD
- 2026-12-07: 51.53388824988556USD
- 2026-12-08: 51.40086479001617USD
- 2026-12-09: 52.05283667832184USD
- 2026-12-10: 52.05382384975433USD
- 2026-12-11: 56.0533489085083USD
- 2026-12-12: 54.99347694055938USD
- 2026-12-13: 52.05382384975433USD
- 2026-12-14: 49.99406956244659USD
- 2026-12-15: 54.77400004408264USD
- 2026-12-16: 51.32545164246368USD
- 2026-12-17: 51.548084112579346USD
- 2026-12-18: 77.99074497372436USD
- 2026-12-19: 81.59964967158508USD
- 2026-12-20: 55.99335925991821USD
- 2026-12-21: 64.26237545212554USD
- 2026-12-22: 63.442478953262324USD
- 2026-12-23: 71.47672131047058USD
- 2026-12-24: 97.78241002601624USD
- 2026-12-25: 109.42342242832946USD
- 2026-12-26: 75.4510481856079USD
- 2026-12-27: 135.13397333052063USD
- 2026-12-28: 144.40046719372558USD
- 2026-12-29: 142.9102601987915USD
- 2026-12-30: 144.40046719372558USD
- 2026-12-31: 169.12993843927USD
- 2027-01-01: 163.06065659976196USD
- 2027-01-02: 160.77841749618528USD
- 2027-01-03: 94.53646379553223USD
- 2027-01-04: 71.82228193601989USD
- 2027-01-05: 71.85044585261535USD
- 2027-01-06: 71.63856680122375USD
- 2027-01-07: 72.01666189723205USD
- 2027-01-08: 77.17845475730896USD
- 2027-01-09: 77.36202645693969USD
- 2027-01-10: 71.82228193601989USD
- 2027-01-11: 72.01666189723205USD
- 2027-01-12: 71.82228193601989USD
Dette overnatningssted tilbyder transport fra lufthavnen (tillægsgebyrer kan forekomme). Gæster skal kontakte overnatningsstedet med ankomstoplysninger inden afrejse ved hjælp af oplysningerne på reservationsbekræftelsen. Gæster modtager en e-mail med indtjekningsinstruktioner inden for 72 timer inden ankomst. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort og kontanter
- Overnatningsstedet forbeholder sig retten til at reservere et beløb på gæstens kreditkort inden ankomst.
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, sikkerhedsalarm og førstehjælpskasse
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Poolen er tilgængelig fra kl. 08.00 til kl. 22.00.
- Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til dette hotel inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
- Gæster under 18 år er ikke tilladt på dette overnatningssted kun for voksne.
- Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
- Gebyr for komplet morgenmad: 242 MXN pr. person (cirkapriser)
- Gebyr for lufthavnstransport: 1233 MXN pr. person (retur)
- Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Transport til/Fra lufthavn
Swimmingpool
Ikkerygerværelser
Turistservice
Rengøring
Sikkerhedsboks
Generelt
Ikkerygerværelser
Spa/Jacuzzi
Spa og wellnesscenter
Kun voksne
Beach Sun Loungers
Aktiviteter
Swimmingpool
Udendørs pool
Udendørs møbler
Pool (Seasonal Outdoor)
Terrasse
Serviceydelser
Turistservice
Rengøring
Sikkerhedsboks
Cykeludlejning
Ekspres check-in/check-out
24-Hour Front Desk
Concierge Services
Parkering
Transport til/Fra lufthavn
Internet
Gratis wi-fi