Artisan The Handmade Hotel Collection
51 US$
/ noche
Promedio para septiembre
Precios para Artisan The Handmade Hotel Collection
Selecciona fechas para ver precios y disponibilidad
51 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Artisan The Handmade Hotel Collection, los precios por noche son de 44 US$ de media en el mes más barato (julio) y de 95 US$ en el mes más caro (enero), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 95 US$ |
| febrero | 86 US$ |
| marzo | 80 US$ |
| abril | 58 US$ |
| mayo | 51 US$ |
| junio | 47 US$ |
| julio | 44 US$ |
| agosto | 46 US$ |
| septiembre | 51 US$ |
| octubre | 47 US$ |
| noviembre | 59 US$ |
| diciembre | 93 US$ |
E
F
M
A
M
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sept · 51 US$
S
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N
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Más caro: enero (aprox. 95 US$)
Más barato: julio (aprox. 44 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y un salón de fiestas.
Servicios
Para un relax sin igual, nada como una visita al spa. Encontrarás también conexión a Internet wifi gratis, servicios de conserjería y un salón de fiestas.
Servicios empresariales
Tendrás un servicio de recepción las 24 horas, consigna de equipaje y una caja fuerte en recepción a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
Come algo en Senses Bar, un bar o lounge situado junto a la piscina desde el que podrás contemplar fabulosas vistas a la piscina. Qué mejor forma de acabar el día que con una bebida en el bar junto a la piscina. Se ofrece un desayuno completo todos los días de 09:00 a 12:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 22 habitaciones con aire acondicionado, minibar y televisión de pantalla plana. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono.
Ubicación
Si decides alojarte en Senses Quinta Avenida By Artisan Adults Only, te encontrarás en una fantástica zona de Playa del Carmen (Gonzalo Guerrero), a solo unos pasos de Quinta Avenida y a apenas 4 min a pie de Playa principal de Playa del Carmen. Además, este hotel de playa se encuentra a 0,4 km de Playa Mamitas y a 10 km de Parque temático Xplor.
Qué hay cerca
Quinta Avenida(0.1 millas)
Estadio Mario Villanueva Madrid(0.2 millas)
Centro comercial Quinta Alegría(0.2 millas)
Playa Mamitas(0.2 millas)
Playa principal de Playa del Carmen(0.2 millas)
Super Chedraui Selecto Avenida 10(0.3 millas)
Centro comercial Calle Corazón(0.4 millas)
Calle 12(0.4 millas)
Muelle de Navega(0.4 millas)
Parroquia de Nuestra Señora del Carmen(0.5 millas)
Museo Frida Kahlo(0.5 millas)
3D Museum of Wonders(0.6 millas)
Riviera Gran Casino(0.6 millas)
Plaza central(0.7 millas)
Chabad de Playa del Carmen(0.7 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(21.6 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(34.6 millas)
Aeropuerto Internacional de Tulum (TQO)(65.8 millas)
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
Caja fuerte
Ubicación
5ta. Av. Norte No. 324 entre 26 y 28 sur, Centro de la ciudad de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Quinta Avenida (0.1 millas)
Estadio Mario Villanueva Madrid (0.2 millas)
Centro comercial Quinta Alegría (0.2 millas)
Playa Mamitas (0.2 millas)
Playa principal de Playa del Carmen (0.2 millas)
Super Chedraui Selecto Avenida 10 (0.3 millas)
Opciones de habitación
10
Suite Elite, 1 cama de matrimonio grande, bañera de hidromasaje
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
646 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
9
Suite estudio Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
377 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Bañera y ducha independientes
7
Habitación Deluxe
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
269 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privado
7
Suite Elite, 2 camas dobles
Detalles de la oferta
2 Camas Dobles
Capacidad: 2
646 ft²
Aire acondicionadoConexión Wi-Fi (gratuita)Baño privadoBañera de hidromasaje privada interiorBañera de hidromasaje privada
Reseñas de los huéspedes sobre Artisan The Handmade Hotel Collection
7.8
Bueno
Basado en 522 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
78%
Familia
4%
Grupo
8%
Solo/a
5%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En las reseñas del hotel Senses Quinta Avenida Adults Only Hotel By Artisan, los viajeros elogian su ubicación céntrica en la Quinta Avenida y su piscina en la azotea, aunque también señalan inconvenientes recurrentes como el ruido de la calle por la noche, el Wi‑Fi intermitente y problemas de mantenimiento con el aire acondicionado y el agua caliente.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En las reseñas del hotel Senses Quinta Avenida Adults Only Hotel By Artisan, los viajeros elogian su ubicación céntrica en la Quinta Avenida y su piscina en la azotea, aunque también señalan inconvenientes recurrentes como el ruido de la calle por la noche, el Wi‑Fi intermitente y problemas de mantenimiento con el aire acondicionado y el agua caliente.
Muchos huéspedes destacan la amabilidad y la ayuda del personal, pero hay informes de fallos con las tarjetas de acceso, respuestas lentas y, ocasionalmente, descortesía, lo que hace que el servicio sea inconsistente. Las habitaciones traseras suelen ser más tranquilas pero más oscuras, y los huéspedes mencionan con frecuencia averías en los televisores, persianas, jacuzzis y refrigeradores. Otros puntos recurrentes son las averías de los ascensores, el cierre ocasional del área o bar de la azotea por obras, un desayuno básico que a veces se sirve tarde para las excursiones y cargos adicionales inesperados para algunos huéspedes. Espere una estancia animada y céntrica con comodidades cercanas, pero prepárese para el ruido y ocasionales problemas de mantenimiento.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Se agradece la piscina y la terraza en la azotea, aunque en ocasiones el bar o el área de la azotea ha estado cerrado o en renovación. Las quejas repetidas mencionan averías de los ascensores, Wi‑Fi inestable y estacionamiento limitado o inexistente en el sitio.
Reseñas de huéspedes relacionadas
8
hector
13 ene 2025
·
Se alojó 1 noche
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
4
María de Lourdes
20 oct 2022
·
Se alojó 2 noches
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
8
Lisa
15 ene 2025
·
Se alojó 6 noches
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
ali
6 ene 2025
·
Se alojó 3 noches
Everything was great. The only inconvenience was no hotel reserved parking area!
Everything was great. The only inconvenience was no hotel reserved parking area!
10
Gabriel
29 jul 2025
·
Se alojó 2 noches
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
8
Saul
11 feb 2024
·
Se alojó 3 noches
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
8
Maria
7 mar 2024
·
Se alojó 5 noches
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
8
Mauricio
19 mar 2023
·
Se alojó 2 noches
No, notificaron la remodelación del rooftop
No, notificaron la remodelación del rooftop
10
Aguibou
27 dic 2024
·
Se alojó 3 noches
The WiFi…
The WiFi…
8
Patrick
16 ene 2025
·
Se alojó 3 noches
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Varios huéspedes informan sobre habitaciones limpias y servicio de limpieza regular, pero hay quejas recurrentes sobre ropa de cama y toallas manchadas o desgastadas, jacuzzis sucios y, ocasionalmente, la falta de limpieza de la habitación.
Reseñas de huéspedes relacionadas
10
KARELIA
15 oct 2025
·
Se alojó 3 noches
Todo muy limpio y personal muy amable
Todo muy limpio y personal muy amable
8
Oscar
1 ago 2025
·
Se alojó 5 noches
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
4
JAVIER EDUARDO
3 abr 2023
·
Se alojó 2 noches
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Daniel Iván
27 oct 2023
·
Se alojó 4 noches
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
8
Brandon
27 abr 2025
·
Se alojó 1 noche
Cómodo y limpio
Cómodo y limpio
2
Berenice
28 ene 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Alejandra
7 abr 2024
·
Se alojó 2 noches
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
6
Eric
3 feb 2025
·
Se alojó 9 noches
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Jacqueline
22 ene 2024
·
Se alojó 3 noches
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
2
Charlotte
15 ene 2024
·
Se alojó 7 noches
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las camas y algunas habitaciones (incluidas las suites con jacuzzis) son cómodas, y las habitaciones traseras son más tranquilas, aunque más oscuras. Muchas reseñas señalan problemas de mantenimiento en las habitaciones: fallos en el aire acondicionado y el agua caliente, mandos a distancia o persianas de TV que no funcionan, problemas con el refrigerador y ruido de la calle en las habitaciones delanteras.
Reseñas de huéspedes relacionadas
4
JAVIER EDUARDO
3 abr 2023
·
Se alojó 2 noches
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Jorge
27 mar 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
8
Lisa
15 ene 2025
·
Se alojó 6 noches
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
4
casey
3 dic 2023
·
Se alojó 2 noches
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
10
Raymundo
4 dic 2024
·
Se alojó 1 noche
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
2
Berenice
28 ene 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Edson Alberto
20 feb 2023
·
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
6
Eric
3 feb 2025
·
Se alojó 9 noches
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Gerardo Ramón
14 ago 2025
·
Se alojó 2 noches
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
8
Patrick
16 ene 2025
·
Se alojó 3 noches
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal suele ser descrito como amable y servicial, pero la calidad del servicio varía, con problemas recurrentes como fallos en los sistemas de tarjetas de acceso, comunicación lenta o sin respuesta, solicitudes de limpieza no atendidas y, ocasionalmente, descortesía en la recepción.
Reseñas de huéspedes relacionadas
6
Orlando
8 feb 2023
·
Se alojó 2 noches
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
8
hector
13 ene 2025
·
Se alojó 1 noche
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
10
Ariadna
4 jul 2023
·
Se alojó 2 noches
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
8
Oscar
1 ago 2025
·
Se alojó 5 noches
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
6
miriam
17 ene 2026
·
Se alojó 5 noches
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
2
Berenice
28 ene 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
8
ODRACIR
26 sept 2024
·
Se alojó 5 noches
Key system was broken, so staff must open the door for us however FD staff was very helpfull
Key system was broken, so staff must open the door for us however FD staff was very helpfull
6
yoel
10 feb 2024
·
Se alojó 4 noches
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
10
Jennifer
20 nov 2023
·
Se alojó 3 noches
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
2
Charlotte
15 ene 2024
·
Se alojó 7 noches
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Situado directamente en la Quinta Avenida, cerca de restaurantes, tiendas y la playa Mamitas, lo que hace que la mayoría de los lugares sean accesibles a pie. El inconveniente es el ruido nocturno de los bares y la calle cercanos, aunque algunas habitaciones interiores son más tranquilas.
Reseñas de huéspedes relacionadas
10
TZU-CHI
20 sept 2022
·
Se alojó 4 noches
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
10
Bianca
4 mar 2024
·
Se alojó 4 noches
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
8
Miguel
11 ago 2025
·
Se alojó 2 noches
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
8
Lisa
15 ene 2025
·
Se alojó 6 noches
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
Wendy
30 ago 2025
·
Se alojó 5 noches
Great location
Great location
8
Gabriela de
15 feb 2024
·
Se alojó 2 noches
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
10
Adriana
1 nov 2023
·
Se alojó 4 noches
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
8
Raymond
21 abr 2024
·
Se alojó 8 noches
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
10
Stéphane
17 abr 2024
·
Se alojó 9 noches
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
8
ROLANDO
6 mar 2025
·
Se alojó 6 noches
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno es generalmente decente pero básico y repetitivo, y comienza a las 8 a.m., lo que puede ser tarde para las excursiones. No hay un servicio consistente de restaurante o bar en el sitio.
Reseñas de huéspedes relacionadas
6
Jorge
27 mar 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
2
Sheila Rodríguez
3 mar 2025
·
Se alojó 2 noches
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
4
casey
3 dic 2023
·
Se alojó 2 noches
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
8
philippe
20 feb 2025
·
Se alojó 1 noche
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
10
Simone
1 feb 2025
·
Se alojó 5 noches
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
8
Saul
11 feb 2024
·
Se alojó 3 noches
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
2
Dirceu
28 dic 2022
·
Se alojó 19.353 noches
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
10
KATIELE
29 ago 2022
·
Se alojó 2 noches
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
6
Eric
3 feb 2025
·
Se alojó 9 noches
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
8
ROLANDO
6 mar 2025
·
Se alojó 6 noches
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
raul
28 jun 2026
·
Se alojó 1 noche
Excelente servicio y el personal muy atentos y muy amable.
Excelente servicio y el personal muy atentos y muy amable.
8
Silvia Lorena
16 may 2026
·
Se alojó 4 noches
Cómodo y tranquilo aún estando en la 5a avenida
Cómodo y tranquilo aún estando en la 5a avenida
10
Edith
9 mar 2026
·
Se alojó 1 noche
Muy bueno, limpio y buen personal
Muy bueno, limpio y buen personal
10
Carol
28 feb 2026
·
Se alojó 7 noches
Excelente servicio y atención Exequiel súper amable y todos los de oficina mega amables y atentos con todo lo que necesitaba, una vista increíble camas perfectas y almohadas super cómodas Yo me alojaré ahí nuevamente y los felicito por su excelente servicio y amabilidad. Gracias
Excelente servicio y atención Exequiel súper amable y todos los de oficina mega amables y atentos con todo lo que necesitaba, una vista increíble camas perfectas y almohadas super cómodas Yo me alojaré ahí nuevamente y los felicito por su excelente servicio y amabilidad. Gracias
10
Ildefonso
31 ene 2026
·
Se alojó 4 noches
El personal súper amable, muy atentos, la instalaciones muy bien y la habitación genial, la ubicación es estupenda
El personal súper amable, muy atentos, la instalaciones muy bien y la habitación genial, la ubicación es estupenda
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-18: 56.6358674451828USD
- 2026-09-19: 57.38554483566284USD
- 2026-09-20: 51.76493434753418USD
- 2026-09-21: 51.76493434753418USD
- 2026-09-22: 51.53650890312195USD
- 2026-09-23: 51.52478567562103USD
- 2026-09-24: 54.94313857440948USD
- 2026-09-25: 59.825049872016905USD
- 2026-09-26: 59.9894511554718USD
- 2026-09-27: 55.01403890132904USD
- 2026-09-28: 55.14767054729462USD
- 2026-09-29: 55.20541894683838USD
- 2026-09-30: 55.14767054729462USD
- 2026-10-01: 52.64706448745727USD
- 2026-10-02: 56.67709814586639USD
- 2026-10-03: 57.62003129825592USD
- 2026-10-04: 52.70063635025024USD
- 2026-10-05: 52.70063635025024USD
- 2026-10-06: 52.65168365821838USD
- 2026-10-07: 55.226341073226926USD
- 2026-10-08: 55.15532241840362USD
- 2026-10-09: 56.68825164642334USD
- 2026-10-10: 56.62809724617004USD
- 2026-10-11: 55.27555233364105USD
- 2026-10-12: 54.518906744384765USD
- 2026-10-13: 51.8490085144043USD
- 2026-10-14: 54.784614243507384USD
- 2026-10-15: 54.42392888031006USD
- 2026-10-16: 62.76995091533661USD
- 2026-10-17: 63.32220038967132USD
- 2026-10-18: 58.04303164157867USD
- 2026-10-19: 69.74999562950134USD
- 2026-10-20: 59.26477601280212USD
- 2026-10-21: 55.27555233364105USD
- 2026-10-22: 55.326052053451534USD
- 2026-10-23: 62.70791203365326USD
- 2026-10-24: 56.68825164642334USD
- 2026-10-25: 55.326052053451534USD
- 2026-10-26: 69.74999562950134USD
- 2026-10-27: 55.326052053451534USD
- 2026-10-28: 75.1927899559021USD
- 2026-10-29: 59.26477601280212USD
- 2026-10-30: 64.44787126808166USD
- 2026-10-31: 64.44787126808166USD
- 2026-11-01: 69.74999562950134USD
- 2026-11-02: 57.73246910190582USD
- 2026-11-03: 75.19358757362365USD
- 2026-11-04: 69.74999562950134USD
- 2026-11-05: 57.67043460273742USD
- 2026-11-06: 78.44072437820434USD
- 2026-11-07: 62.70791203365326USD
- 2026-11-08: 55.211856861305236USD
- 2026-11-09: 59.26477601280212USD
- 2026-11-10: 60.4983268793106USD
- 2026-11-11: 71.61114893245697USD
- 2026-11-12: 75.1927899559021USD
- 2026-11-13: 65.77881038188934USD
- 2026-11-14: 60.04513539047241USD
- 2026-11-15: 57.73246910190582USD
- 2026-11-16: 69.74999562950134USD
- 2026-11-17: 58.82112525901794USD
- 2026-11-18: 60.4983268793106USD
Este alojamiento proporciona un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Los huéspedes deberán proporcionar al alojamiento los datos de su llegada a través de la información de contacto que figura en la confirmación de la reserva. Los huéspedes recibirán un correo electrónico 72 horas antes de su llegada con las instrucciones para el registro de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, sistema de seguridad y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Piscina disponible de 08:00 a 22:00.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
- Este alojamiento no acepta mascotas ni perros guía.
- Desayuno completo: 242 MXN por persona (precio aproximado)
- Transporte al aeropuerto: 1233 MXN por persona ida y vuelta
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Traslados al aeropuerto
Piscina
Habitaciones para no fumadores
Mostrador turístico
Servicio de limpieza
Caja fuerte
General
Habitaciones para no fumadores
Bañera de hidromasaje/Jacuzzi
Spa y centro de bienestar
Solo para adultos
Beach Sun Loungers
Actividades
Piscina
Piscina al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Servicios
Mostrador turístico
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Registros de entrada y salida exprés
24-Hour Front Desk
Concierge Services
Aparcamiento
Traslados al aeropuerto
Internet
WiFi gratuito