Senses Quinta Avenida Adults Only Hotel By Artisan
US$ 51
/ noite
Média para setembro
Preços para Senses Quinta Avenida Adults Only Hotel By Artisan
Selecione datas para ver preços e disponibilidade
US$ 51
/ noite
Média para setembro
Média de preços por mês
Em Senses Quinta Avenida Adults Only Hotel By Artisan, a diária custa em média US$ 44 no mês mais barato (julho) e US$ 95 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 95 |
| fevereiro | US$ 86 |
| março | US$ 80 |
| abril | US$ 58 |
| maio | US$ 51 |
| junho | US$ 47 |
| julho | US$ 44 |
| agosto | US$ 46 |
| setembro | US$ 51 |
| outubro | US$ 47 |
| novembro | US$ 59 |
| dezembro | US$ 93 |
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set. · US$ 51
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Mais caro: janeiro (aprox. US$ 95)
Mais barato: julho (aprox. US$ 44)
Sobre esta propriedade
Agende uma visita ao spa de serviço completo. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e salão de recepção.
Comodidades
Agende uma visita ao spa de serviço completo. Este hotel oferece Wi-Fi de cortesia, serviços de concierge e salão de recepção.
Comodidades
As comodidades presentes incluem balcão de recepção 24 horas, armazenamento para bagagem e um cofre na recepção do hotel. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto disponível 24 horas.
Jantar
Experimente deliciosos pratos no Senses Bar, um bar/lounge do lado da piscina que oferece vista para a piscina. Feche o fia com uma bebida refrescante em um bar ao lado da piscina. Há café da manhã completo disponível diariamente, entre 9h e meio-dia, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 22 quartos com ar-condicionado, frigobares e TVs de tela plana. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. Banheiro privativo possui produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones, além de cofres e escrivaninhas.
Localização
Em Playa del Carmen (na área de Gonzalo Guerrero), Senses Quinta Avenida By Artisan Adults Only está a poucos passos de Quinta Avenida e a 4 minuto(s) a pé de Praia principal de Playa del Carmen. Este hotel na praia fica a 0,4 km de Praia Mamitas e a 10 km de Parque Temático Xplor.
Lugares próximos
Quinta Avenida(0.1 milhas)
Mario Villanueva Madrid(0.2 milhas)
Quinta Alegría Shopping Mall(0.2 milhas)
Praia Mamitas(0.2 milhas)
Praia principal de Playa del Carmen(0.2 milhas)
Super Chedraui Selecto Avenida 10(0.3 milhas)
Calle Corazón(0.4 milhas)
Calle 12(0.4 milhas)
Pier Navega(0.4 milhas)
Iglesia Católica Nuestra Señora del Carmen(0.5 milhas)
Museu Frida Kahlo(0.5 milhas)
3D Museum of Wonders(0.6 milhas)
Gran Casino Riviera(0.6 milhas)
Praça Central(0.7 milhas)
Chabad Playa del Carmen(0.7 milhas)
Aeroporto Internacional de Cozumel (CZM)(21.6 milhas)
Aeroporto Internacional de Cancún (CUN)(34.6 milhas)
Aeroporto Int. Tulum (TQO)(65.8 milhas)
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Cofre
Localização
5ta. Av. Norte No. 324 entre 26 y 28 sur, Centro de Playa del Carmen, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Quinta Avenida (0.1 milhas)
Mario Villanueva Madrid (0.2 milhas)
Quinta Alegría Shopping Mall (0.2 milhas)
Praia Mamitas (0.2 milhas)
Praia principal de Playa del Carmen (0.2 milhas)
Super Chedraui Selecto Avenida 10 (0.3 milhas)
Opções de quarto
10
Suíte elite, 1 cama King, banheira de imersão
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
646 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separados
9
Suíte estúdio luxo
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
377 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheira e chuveiro separados
7
Quarto luxo
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
269 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativo
7
Suíte elite, 2 camas de casal
Detalhes do quarto
2 Camas De Casal
Acomoda 2
646 ft²
Ar condicionadoWi-Fi (gratuito)Banheiro privativoBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
Avaliações dos hóspedes sobre Senses Quinta Avenida Adults Only Hotel By Artisan
7.8
Bom
Com base em 522 avaliações verificadas
Quem se hospeda aqui?
Negócios
1%
Casal
78%
Famílias
4%
Grupos
8%
Viajantes individuais
5%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Em avaliações sobre o Senses Quinta Avenida Adults Only Hotel By Artisan, viajantes elogiam a localização central na Quinta Avenida e a piscina na cobertura, enquanto as desvantagens recorrentes incluem barulho da rua à noite, Wi‑Fi intermitente e problemas de manutenção com ar-condicionado e água quente.
Leia maisIsso foi útil?
Opinião dos hóspedes
Em avaliações sobre o Senses Quinta Avenida Adults Only Hotel By Artisan, viajantes elogiam a localização central na Quinta Avenida e a piscina na cobertura, enquanto as desvantagens recorrentes incluem barulho da rua à noite, Wi‑Fi intermitente e problemas de manutenção com ar-condicionado e água quente.
Muitos hóspedes destacam a simpatia e a prestatividade da equipe, mas relatos de falhas nos cartões-chave, respostas lentas e ocasionais grosserias fazem com que o serviço pareça inconsistente. Os quartos nos fundos tendem a ser mais silenciosos, mas mais escuros, e os hóspedes mencionam frequentemente mau funcionamento de TVs, persianas, jacuzis e geladeiras. Outros pontos recorrentes incluem falhas no elevador, a área ou bar da cobertura ocasionalmente fechados para obras, café da manhã simples servido tarde para passeios matinais e cobranças extras ocasionais que surpreendem alguns hóspedes. Espere uma estadia animada e central com comodidades por perto, mas esteja preparado para barulho e eventuais imprevistos com a manutenção.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
A piscina e o terraço na cobertura são apreciados, embora o bar ou a área da cobertura às vezes tenha ficado fechado ou em reforma. Reclamações repetidas citam falhas no elevador, Wi‑Fi instável e estacionamento limitado ou inexistente no local.
Avaliações dos hóspedes relacionadas
8
hector
13 de jan. de 2025
·
Hospedou-se por 1 noite
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
4
María de Lourdes
20 de out. de 2022
·
Hospedou-se por 2 noites
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
Hotel en reparación, no internet, no tv, tornillos en alberca, elevador mal estado, humedad en paredes.
8
Lisa
15 de jan. de 2025
·
Hospedou-se por 6 noites
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
ali
6 de jan. de 2025
·
Hospedou-se por 3 noites
Everything was great. The only inconvenience was no hotel reserved parking area!
Everything was great. The only inconvenience was no hotel reserved parking area!
10
Gabriel
29 de jul. de 2025
·
Hospedou-se por 2 noites
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
Segunda vez en este pequeño y muy conveniente hotel. Cerca de todo, muy cómodo, a precios accesibles. El trato del personal excede cualquier expectativa. La pool terrace es magnífica para relajarse un rato, tanto en el día como por la noche. Su opción topless es un plus, ya que en la Riviera Maya se está perdiendo esta estupenda práctica. Mi pareja la aprovechó.
8
Saul
11 de fev. de 2024
·
Hospedou-se por 3 noites
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
8
Maria
7 de mar. de 2024
·
Hospedou-se por 5 noites
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
The staff was great!! But the building elevator was not working most of our staying the pool bar was under construction
8
Mauricio
19 de mar. de 2023
·
Hospedou-se por 2 noites
No, notificaron la remodelación del rooftop
No, notificaron la remodelación del rooftop
10
Aguibou
27 de dez. de 2024
·
Hospedou-se por 3 noites
The WiFi…
The WiFi…
8
Patrick
16 de jan. de 2025
·
Hospedou-se por 3 noites
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Vários hóspedes relatam quartos limpos e arrumação regular, mas há reclamações recorrentes sobre lençóis e toalhas manchados ou desgastados, jacuzis sujos e ocasionais esquecimentos na limpeza do quarto.
Avaliações dos hóspedes relacionadas
10
KARELIA
15 de out. de 2025
·
Hospedou-se por 3 noites
Todo muy limpio y personal muy amable
Todo muy limpio y personal muy amable
8
Oscar
1 de ago. de 2025
·
Hospedou-se por 5 noites
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
4
JAVIER EDUARDO
3 de abr. de 2023
·
Hospedou-se por 2 noites
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Daniel Iván
27 de out. de 2023
·
Hospedou-se por 4 noites
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
El elevador tenía mucho olor a óxido. El servicio de limpieza no hace bien su trabajo y se les tuvo que pedir hasta 3 veces para que lo hicieran. El personal no comunica cuando la caldera tiene un tema y no hay agua caliente. Los controles del cuarto no servían bien. El jacussi tenía tierra cuando llegamos. El primer día la ventilación no funcionó bien y fue una noche muy calurosa. El refrigerador desprendía mucho calor y no enfriaba mucho.
8
Brandon
27 de abr. de 2025
·
Hospedou-se por 1 noite
Cómodo y limpio
Cómodo y limpio
2
Berenice
28 de jan. de 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Alejandra
7 de abr. de 2024
·
Hospedou-se por 2 noites
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
En general todo bien con el hotel, me llamó la atención que en mi habitación las 2 noches que estuvo no entraron a limpiar mi habitación y eso no fue de mi agrado
6
Eric
3 de fev. de 2025
·
Hospedou-se por 9 noites
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Jacqueline
22 de jan. de 2024
·
Hospedou-se por 3 noites
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
Nothing unique, they never delivered the bottle of wine per stay, the outdoor jacuzzi was dirty with a big dirt stain, water came in through the glass door during rainy days, makijg a poddle, the shower handles need to be replaced,nit steady and the water sink splashes water all over, they charged me $14 dollars for a hair dye stain in a white towell that im sure when they do the laundry it would come out.. Disappointed.
2
Charlotte
15 de jan. de 2024
·
Hospedou-se por 7 noites
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
As camas e alguns quartos (incluindo suítes com hidromassagem) são confortáveis, e os quartos nos fundos são mais silenciosos, embora mais escuros. Muitas avaliações mencionam problemas de manutenção no quarto – falhas no ar-condicionado e na água quente, controles remotos ou persianas da TV que não funcionam, problemas com a geladeira e barulho da rua nos quartos da frente.
Avaliações dos hóspedes relacionadas
4
JAVIER EDUARDO
3 de abr. de 2023
·
Hospedou-se por 2 noites
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
No funcionaba el aire acondicionado y me tuvieron que cambiar de habitacion. En la otra que me dieron no funcionaba la television, habia ropa interior colgada en la puerta de la regadera de un hiesped anterior, pedi que la quitaran y nunca lo hicieron. El llenado de la tina no tenia presion el agua y nunca pude llenarla
6
Jorge
27 de mar. de 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
8
Lisa
15 de jan. de 2025
·
Hospedou-se por 6 noites
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
4
casey
3 de dez. de 2023
·
Hospedou-se por 2 noites
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
10
Raymundo
4 de dez. de 2024
·
Hospedou-se por 1 noite
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
La suite con jacuzzi es de lo más confortante. Bastante amplia, Sin ruidos externos Excelente ubicación y con la alberca del roof quedamos encantados
2
Berenice
28 de jan. de 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
6
Edson Alberto
20 de fev. de 2023
·
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
This hotel had very nice furnishings but they appeared unkept. The TV was damaged, the jacuzzi had some strange discoloration and the light only partially worked in the shower.
6
Eric
3 de fev. de 2025
·
Hospedou-se por 9 noites
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
6
Gerardo Ramón
14 de ago. de 2025
·
Hospedou-se por 2 noites
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
La atención es muy cálida y buena pero la habitación tenía varios detalles. Al llegar los controles de la TV fueron cambiados 3 veces porque no funcionaban, el lavabo de manos era imposible usarlo el primer día por exceso de presión en el agua, la pantalla blackout bajo el primer día y posterior a eso no volvió a subir. La amabilidad del personal por ponerle solución a los imperfectos fue buena pero uno espera que no ocurra esa clase de cosas durante la estancia.
8
Patrick
16 de jan. de 2025
·
Hospedou-se por 3 noites
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
Staff were friendly - elevator was broken down - rooftop pool was great. Excellent location. Back rooms are darker but nice and quiet and comfy bed!!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática e prestativa, mas a qualidade do serviço é variável, com problemas recorrentes como falhas nos sistemas de cartão-chave, comunicação lenta ou sem resposta, pedidos de arrumação não atendidos e ocasionais grosserias na recepção.
Avaliações dos hóspedes relacionadas
6
Orlando
8 de fev. de 2023
·
Hospedou-se por 2 noites
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
So the best thing this place has going it is the location!! Right on 5th ave., it’s surrounded by restaurants, bars, coffee shops etc. Beach is not too far but they do have a nice rooftop pool. Rooms are in good condition, place was clean.. what I didn’t like was that I needed to speak to someone about my reservation before arriving…. I called (from USA) no answer.. had someone that lives in Playa Del Carmen call… no answer(he tried three different t numbers posted on website) even expedia agent called… still no answer… I kept calling several times, but nothing..if yiu are in the service industry please pick up the phone… it’s only courtesy to your future guests…
8
hector
13 de jan. de 2025
·
Hospedou-se por 1 noite
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
No servía el elevador, nos dieron una habitación de una sola cama y el servicio de transporte que ofrecen no llegó al aeropuerto
10
Ariadna
4 de jul. de 2023
·
Hospedou-se por 2 noites
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
I booked here due to last-minute travel plans and I ended up staying an extra night. The staff was very kind and welcoming (Andrea, Caro and Paulette) as well as the housekeeping team. I did not initially get my room upgrade but honestly, I was fine in the standard King room I booked. It was very clean and comfortable. The bed was heavenly, and the amenities were great. Andrea was very apologetic and upgraded my room, which was much appreciated. I would definitely stay here again and recommend to others. Location, rooftop pool/area are great as well. I did not have any noise issues, despite being right on 5th.
8
Oscar
1 de ago. de 2025
·
Hospedou-se por 5 noites
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
Our stay at the hotel left us with mixed feelings. On one hand, the staff was undeniably helpful, always eager to assist. However, their approach to customer service felt a bit too relaxed. The persistent issue with room keys being blocked was particularly frustrating. I found myself having to make multiple trips to the front desk to resolve the problem, only for it to reoccur shortly after. This was not the seamless experience one would expect from a hotel aiming to provide exemplary service. Additionally, the staff didn’t seem very well-versed in the local area. When asked about transportation options or popular local activities, the responses were less informative than I had hoped, which is a common inquiry from tourists. A bit more training in this area could greatly enhance the guests' experience. While the cleanliness of the hotel was commendable, there were some flaws in the details that affected the overall ambiance. The towels, and pillows provided looked worn and stained, detracting from an otherwise tidy environment. A hotel’s attention to the little things often makes a significant difference in how guests perceive their stay. The hotel has a solid foundation and plenty of potential, but there are several areas needing improvement. With more attention to service training and upkeep of amenities, it could elevate itself from a decent stay to a truly memorable one.
6
miriam
17 de jan. de 2026
·
Hospedou-se por 5 noites
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
The room was clean, but the towels could use an upgrade as they were old, stained, and only provided two. There’s an additional fee upon arrival for street cleaning. If you need a shuttle, that’s also an extra charge and not complimentary. The front desk staff was very nice and communicated promptly via WhatsApp, ensuring you had what you needed as soon as possible. They don't provided you with a cover just a sheet for the bed.
2
Berenice
28 de jan. de 2024
·
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
-grumpy & rude overnight receptionist that cannot be bothered with any questions. he will talk down to you! -cold shower water. our entire stay! -fridge heats instead of cool. -dirty/old/yellow/raggedy linens & towels. -nasty tub/dirty tub. -thin walls & construction early mornings. -unorganized. asked & was approved for late check out at 1pm. male worker walked into room at 12:15pm while i was showering & wanted to have a full conversation about check out time while i was in the shower. even after being told to get out!
8
ODRACIR
26 de set. de 2024
·
Hospedou-se por 5 noites
Key system was broken, so staff must open the door for us however FD staff was very helpfull
Key system was broken, so staff must open the door for us however FD staff was very helpfull
6
yoel
10 de fev. de 2024
·
Hospedou-se por 4 noites
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
This hotel was good in general . The location is great, the price was good and it felt very safe. The hotel needs a little bit of a refresh. The vibe was dead. My main concern was the water pressure (or lack thereof). The toiletries were really bad too. The elevator was broken for a day and Monday morning was very noisy with constructions around . Service was ok, straight to the point, front desk people and mostly the overnight guy were very kind. But it sounds very bad when you arrive to a hotel and the first things you heard is we are going to have extra charge if towels are stained and key ( electronic by the way ) are lost. It is not a very welcoming. Overall , it is a good hotel, just need some improvements.
10
Jennifer
20 de nov. de 2023
·
Hospedou-se por 3 noites
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
Omar at reception was great. Nice roof top bar. Walkable every. Located right on 5th. Nice hotel at a great value
2
Charlotte
15 de jan. de 2024
·
Hospedou-se por 7 noites
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
We stayed at the hotel for about a week. Our room was very noisy as the bar downstairs played very loud music until 2 o’clock every night. The elevator wasn’t working during our stay. The bar at the pool is not in open. One of the receptionist - working there often - couldn’t understand english, not at all. We didn’t ask for housekeeping every day and when we marked the room for housekeeping it didn’t happen.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localizado na Quinta Avenida, perto de restaurantes, lojas e da Praia Mamitas, tornando a maioria dos lugares acessíveis a pé. A desvantagem é o barulho noturno de bares e da rua nas proximidades, embora alguns quartos internos sejam mais silenciosos.
Avaliações dos hóspedes relacionadas
10
TZU-CHI
20 de set. de 2022
·
Hospedou-se por 4 noites
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
這是一個很棒的住宿體驗 價格非常合理 也有免費游泳池提供選擇 房間非常寬廣舒適 淋浴間也是令人滿意 服務人員都是親切服務 整體住宿體驗非常滿意 就在觀光聖地的道路上 房間還有按摩浴缸可以使用 非常值得推薦
10
Bianca
4 de mar. de 2024
·
Hospedou-se por 4 noites
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
The staff here was great. Many reviews complained about the noise from the bar downstairs but we didn’t have any issue. There are certain things to expect when staying on fifth avenue and noise comes with that. The property was great and location was perfect.
8
Miguel
11 de ago. de 2025
·
Hospedou-se por 2 noites
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
Excelente ubicación, estás sobre la quinta avenida, a unos mts de mamitas, cerca de buenos lugares para comer, y tienes una heladería enfrente, un Oxxo, justo al lado, en fin 100 recomendable
8
Lisa
15 de jan. de 2025
·
Hospedou-se por 6 noites
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
Really good location directly at the most busy tourist street, near restaurants, shops and beach! The hotel is clean, but needs some reparations such as the water pipes that are really messy, and the elevator that stopped working. The wifi was also not working for me from the room, and the safety box stopped working. The room was nice and clean, but there was noice from the streets every nights, so be prepared with ear plugs.
8
Wendy
30 de ago. de 2025
·
Hospedou-se por 5 noites
Great location
Great location
8
Gabriela de
15 de fev. de 2024
·
Hospedou-se por 2 noites
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
Excellent location. The hotel is beautifully remodeled. Just a bit of noice, being ear plugs. And please leave a notice outside your room so they clean it. Amazing staff. Playa Mamitas is the best, just 5min elaking distance.
10
Adriana
1 de nov. de 2023
·
Hospedou-se por 4 noites
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
Excellent hotel, amazing staff. If you’re here to party this is an excellent place to stay, located right on Quinta Avenida close to restaurants bars, walking distance to the beach.
8
Raymond
21 de abr. de 2024
·
Hospedou-se por 8 noites
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
Right in the heart of 5th ave so everything was super convenient. Being right on 5th ave it was noisy but was to be expected. Front desk staff and cleaning staff were excellent. Would definitely stay here again. There were some concerns with the room upon check in but it was addressed right away and no problems after that.
10
Stéphane
17 de abr. de 2024
·
Hospedou-se por 9 noites
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
Hôtel extrêmement bien situé directement sur la cinquième avenue avec balcon, belle piscine sur le toit, lit très confortable. Bon rapport qualité prix!
8
ROLANDO
6 de mar. de 2025
·
Hospedou-se por 6 noites
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã é geralmente bom, mas simples e repetitivo, e começa às 8h, o que pode ser tarde para passeios. Não há serviço consistente de restaurante ou bar no local.
Avaliações dos hóspedes relacionadas
6
Jorge
27 de mar. de 2025
·
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
La tele estaba dañada, todas las noches las tuberías de la regadera y del baño hacen ruido... la cama no tiene edredón o algo modesto para taparse, en general el desayuno es lo mismo, huevo en cualquier presentación, jugo de caja y café; siento que está algo costoso para la calidad; pagué $1000 mxn para que adornaran la habitación romántica y solo pusieron unos pétalos muy chafa y una botella sin enfriar de $100 mxn; no recomiendo pagar eso, ni se nota la diferencia; el escusado no tiene privacidad... para algunas personas puede ser incomodo. De lo bueno, la cama es cómoda, la alberca está bien y en general son amables.
2
Sheila Rodríguez
3 de mar. de 2025
·
Hospedou-se por 2 noites
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
Aire acondicionado no enfría, nos cambiaron de habitación 2 veces y ninguna enfrió. El agua se tardaba en calentar demasiado tiempo y salia agua por la pluma de arriba y manga de mano a la vez, area de Jacuzzi se vaciaba jamas lo pudimos usar, toallas rotas y sabanas machadas, solo tenia un espejo que era pequeño y ademas estaba verde por los bordes.Desayuno comienza a las 8:00 am pienso que debe ser un poco mas temprano ya que uno de los dias teniamos actividad que nos recogían a las 8:00 am y apenas pudimos desayunar bien rapido por que el desayuno no estaba abierto y la señal del WiFi era intermitente.
4
casey
3 de dez. de 2023
·
Hospedou-se por 2 noites
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
I'll start with the positives: Great location close to everything, and adecuate professional staff. Air conditioner works. Fine if you're there to party and crash. We are Canadian/Mexican couple who live in Mexico, and we only stay at vip properties when we book to ensure a great stay, and this hotel was the first time we were let down by Expedia's VIP/star qualification. Honest review: The hotel was run down. It did not have a café, or any food and beverage service as advertised, and you couldn't bring in food or drink to the pool area, so we couldn't really stay and enjoy much. The mattresses were cheap, springy and hard. The pillows were low quality, uncomfortable and lumpy. The sheets had stains, and were not tucked in. There were no facecloths, or glasses in the room. We had no shampoo. The jacuzzi tap had 1 minute of hot water, so we were unable to use it There is a noisy bar directly downstairs. Very noisy until 12:30am.The AC was so strong, I requested a blanket, and I was told they didn't have any. I went and bought one because I was THAT cold. When we requested a room on a higher floor, they said they would address it, but never got back to us. I would not consider this a 4 star, much less a vip hotel & will not return.
8
philippe
20 de fev. de 2025
·
Hospedou-se por 1 noite
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
Tres bien situé et silencieux. Lit confortable Petit déjeuner à revoir un peu….. Personnel très gentil
10
Simone
1 de fev. de 2025
·
Hospedou-se por 5 noites
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
8
Saul
11 de fev. de 2024
·
Hospedou-se por 3 noites
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
El elevador se descompuso un día, no hacen el aseo a menos que dejes especificaciones en la puerta, no tienen restaurante ni bar.
2
Dirceu
28 de dez. de 2022
·
Hospedou-se por 19.353 noites
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
The only thing good was the staff. Its a shame expedia sell a hotel in a bad situation. Room floor its cracking. No hot water at all. Inly cold water for a few minutes per day. Toilets no water to flush. We had to take shower in another room because was the only room with hot water. ( eletrical shower ) USED FOR ALL THE HOTEL GUESTS). I asked for change room but staff says they have the same problem inall rooms. By the night we cant sleep because the water bump was make to many noisy. Giving us a hope that by the morning we gona have water but was frustrating when we open the faucets and nothing more then a few water drippings. The breakfast was in a litter restaurant near. Food was good but no enough. If we need eat more we have to by extra for. Extremely disappointed and for sure we going to use another web site for searching and booking our next vacations.
10
KATIELE
29 de ago. de 2022
·
Hospedou-se por 2 noites
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
6
Eric
3 de fev. de 2025
·
Hospedou-se por 9 noites
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
This hotel is in a great location, everything you need or want is walkable. The staff were very helpful and friendly to their capabilities. I am notnsure who is managing this hotel but it does need to be taken csre of more as there is very easy things to do to make it just a bit better such as new towels as they dont have enough towels for everyone as we got told as they get thrown out because they habe lots of holes, stains in them and falling apart. Is it not is easy to get new towels? Same with the pool towels. When visiting the pool, the cushions for the loungers are disgusting and not enough loungers, or coushins missing for some seats. The breakfast needs to be better, more options, better variety since it is included and the woman that is cooking is sweet and amazing and has said she can cook a mutiple different types of dishes but having the same breakfast for almost every single days except for a 2 days...isn't good enough. The hotel needs to step up. For the hotel room, the mirrors need replacing, dont just put another mirror ontop of a nother mirror. They mirrors need replacing as they are falling apart. The toliet is separated in its own room, but a glass door is not helping anyone...it should not be glass ad no one needs to see in when someone is doingntheir business. The remote for the tv doesn't work. The blinds do not go up or down as they lost the remote for them...why even have an electric blind system if you cant use it, it would be nice to see outside.
8
ROLANDO
6 de mar. de 2025
·
Hospedou-se por 6 noites
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
The 1st day was no hot water & the last day the A/C was not working properly...no cold air was coming out. But the breakfast was good, it's in the middle of everything, very convenient...in walking distance to everything. Staff was very friendly & polite.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Tarcisio Luis Trombini
16 de ago. de 2026
·
Hospedou-se por 4 noites
Quarto estava limpo e a arrumação era feita diariamente. Funcionários atenciosos e prestativos. A localização é ótima, cercada por lojas e restaurantes. O café da manhã é a la carte e muito gostoso. O quarto é grande e muito espaçoso. Usei pouco a piscina, mas estava limpa e conservada. O ar condicionado gelava muito bem.
Quarto estava limpo e a arrumação era feita diariamente. Funcionários atenciosos e prestativos. A localização é ótima, cercada por lojas e restaurantes. O café da manhã é a la carte e muito gostoso. O quarto é grande e muito espaçoso. Usei pouco a piscina, mas estava limpa e conservada. O ar condicionado gelava muito bem.
10
Simone
1 de fev. de 2025
·
Hospedou-se por 5 noites
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
O hotel é muito bom, quarto confortável, novo e muito bonito, cama maravilhosa, fica na central de Playa, café da manhã muito bom com atendente muito simpático. Porém barulhento, para quem tem dificuldade de dormi no barulho, wi-fi não pega no quarto do terceiro andar. O elevador ficou sem funcionar 3 dias, então quem tiver dificuldade para subir escada é ruim. Para nós foi tranquilo. No geral eu voltaria a me hospedar.
8
Saul
7 de jan. de 2023
·
Hospedou-se por 19.359 noites
Precio
Precio
10
javier
2 de jan. de 2023
·
Hospedou-se por 1 noite
Excelente
Excelente
10
KATIELE
29 de ago. de 2022
·
Hospedou-se por 2 noites
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Hotel bem localizado, mas como é bem na Quinta Avenida e tem um bar em baixo é bem barulhento. Nao vale a pena pegar com café da manhã incluído, café muito simples e em um lugar pequeno, então fica muito tempo esperando.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 56.51824968795776USD
- 2026-09-19: 57.49594657402038USD
- 2026-09-20: 51.67261270599365USD
- 2026-09-21: 51.75608312606811USD
- 2026-09-22: 51.69946844444274USD
- 2026-09-23: 51.48217911567688USD
- 2026-09-24: 54.897705331039425USD
- 2026-09-25: 59.775579708480834USD
- 2026-09-26: 59.939845046234126USD
- 2026-09-27: 54.968547029495234USD
- 2026-09-28: 55.10206817359924USD
- 2026-09-29: 55.15976882019043USD
- 2026-09-30: 55.10206817359924USD
- 2026-10-01: 52.60352989959716USD
- 2026-10-02: 56.630231067276USD
- 2026-10-03: 57.57238449516296USD
- 2026-10-04: 52.65705746307373USD
- 2026-10-05: 52.65705746307373USD
- 2026-10-06: 52.6081452507019USD
- 2026-10-07: 55.18067364578247USD
- 2026-10-08: 55.10971371726989USD
- 2026-10-09: 56.641375344848626USD
- 2026-10-10: 56.58127068710327USD
- 2026-10-11: 55.229844212722774USD
- 2026-10-12: 54.47382430419921USD
- 2026-10-13: 51.80613385009765USD
- 2026-10-14: 54.73931208610534USD
- 2026-10-15: 54.37892497863769USD
- 2026-10-16: 62.71804557228088USD
- 2026-10-17: 63.269838383865356USD
- 2026-10-18: 57.99503505363464USD
- 2026-10-19: 69.69231839065552USD
- 2026-10-20: 59.21576914749145USD
- 2026-10-21: 55.229844212722774USD
- 2026-10-22: 55.2803021736145USD
- 2026-10-23: 62.6560579914093USD
- 2026-10-24: 56.641375344848626USD
- 2026-10-25: 55.2803021736145USD
- 2026-10-26: 69.69231839065552USD
- 2026-10-27: 55.2803021736145USD
- 2026-10-28: 75.13061199493407USD
- 2026-10-29: 59.21576914749145USD
- 2026-10-30: 64.39457842941283USD
- 2026-10-31: 64.39457842941283USD
- 2026-11-01: 69.69231839065552USD
- 2026-11-02: 57.68472932243347USD
- 2026-11-03: 75.13140895309448USD
- 2026-11-04: 69.69231839065552USD
- 2026-11-05: 57.622746120452874USD
- 2026-11-06: 78.37586065521239USD
- 2026-11-07: 62.6560579914093USD
- 2026-11-08: 55.16620141105651USD
- 2026-11-09: 59.21576914749145USD
- 2026-11-10: 60.44829997367859USD
- 2026-11-11: 71.55193268013USD
- 2026-11-12: 75.13061199493407USD
- 2026-11-13: 65.72441697120667USD
- 2026-11-14: 59.99548323516845USD
- 2026-11-15: 57.68472932243347USD
- 2026-11-16: 69.69231839065552USD
- 2026-11-17: 58.772485254669185USD
- 2026-11-18: 60.44829997367859USD
Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade, usando as informações de contado indicadas na confirmação da reserva. Os hóspedes vão receber um e-mail dentro de 72 horas antes da chegada com as instruções de check-in. Eles serão recebidos pela equipe da recepção quando chegarem à propriedade.A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto, cartão de crédito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito e dinheiro.
- Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio, detector de fumaça, sistema de segurança e kit de primeiros socorros
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina permitido entre 8h e 22h.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Hóspedes de até 18 anos não são permitidos nesta propriedade somente para adultos.
- É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
- Taxa de café da manhã completo: MXN 242 por pessoa
- Taxa de traslado de/para o aeroporto: MXN 1233 por pessoa (ida e volta)
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Transporte de e para o aeroporto
Piscina
Quartos de não fumantes
Balcão de turismo
Serviços domésticos
Cofre
Geral
Quartos de não fumantes
Banheira/Jacuzzi
Spa e centro de bem-estar
Apenas para adultos
Beach Sun Loungers
Atividades
Piscina
Piscina externa
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Serviços
Balcão de turismo
Serviços domésticos
Cofre
Aluguel de bicicletas
Check-in/check-out expresso
24-Hour Front Desk
Concierge Services
Estacionamento
Transporte de e para o aeroporto
Internet
Wi-fi grátis