Name: Hilton Garden Inn New York/Central Park South-Midtown West
Address: 237 West 54th Street, New York, New York fylke, US
Price range: 179 USD–1 236 USD per night
Rating: 7.68

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På Hilton Garden Inn New York/Central Park South-Midtown West roser reisende beliggenheten i gangavstand fra Midtown og generelt vennlig personale, men mange rapporterer om vedvarende problemer med heisene – fra lange ventetider til driftsstans – og sporadiske vedlikeholdsproblemer som svak aircondition, mangel på varmt vann eller støy.

Rommene er kompakte, men funksjonelle, ofte med mikrobølgeovn og kjøleskap. Noen gjester påpekte støy, begrenset utsikt eller ustabil klimakontroll og vanntrykk. Tilbakemeldinger om renhold er blandet, fra plettfrie opphold til slitte korridorer og isolerte rapporter om skadedyr. Fasiliteter og drift har tidvis blitt forstyrret av oppussing eller vannskader, med treningssenteret tidvis stengt og daglige logistikkutfordringer. Alt i alt kan du forvente et praktisk utgangspunkt i Midtown med visse kompromisser.

Fasiliteter

Renhold

Rom

Service

Beliggenhet

Servering

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Fasiliteter

Heisene har vedvarende lange ventetider og driftsstans, med perioder der de har vært manuelt betjent. Oppussing/vannskader har periodevis stengt fasiliteter (f.eks. treningssenter, restaurant) med adgang til et nærliggende treningssenter. Forretningssenter og vaskeritjeneste har tidvis vært utilgjengelig, og parkering er utenfor hotellet.

Relaterte gjesteomtaler

2

Chenxi

12. juli 2025

·

Overnattet 9 netter

The laundry seriver was not available due to a construction, but this service is was listed on the Expedia hotel website as hotel amenities even after I checked in. It was very inconvenient for 9 nights stay in this hotel without laundry, since the availble self-service laundry was the most important reason for me to select this hotel. I talked to the reception desk manager, and I was told I would receive a solution. But the manager never contacted me again for this issue. It was a false advertisement, since the expected service was not provided at all. The elevator situation was terrible, needed to wait 10 to 15 minutes to get on during peak hours almost every day. The hotel staffs used one or two elevators all the time. The room cleaning was not done till 4pm for one day. I had to call to request the service. I will highly not recommend this hotel.

6

Jasmine

9. aug. 2025

·

Overnattet 4 netter

The location of this hotel was perfect, close to plenty of subway stations and close to Times Square. The issue we had was with the lifts. There was only 2 working lifts for a very populated building, these lifts were very small and others would push in front as there was no order. We had to plan our day around the lift. Whilst at the hotel they do warn you of the demand of the lift- however we would typically wait 10-20 minutes for the lift! There was no stairs to use to walk up instead of waiting for the lift. In addition the gym was under construction which was frustrating as well as the lift.

6

Chana

14. aug. 2025

·

Overnattet 2 netter

2 of 3 Elevators were out of service as well as gym . Wait time was

8

Philip

18. nov. 2025

·

Overnattet 3 netter

I've stayed here before. Great location. Rooms are comfortable. Front desk staff was not particularly friendly or prompt. Biggest problem is the elevators. Incredibly slow. I used the stairs all the time.

6

Marilyn

6. okt. 2025

·

Overnattet 4 netter

This hotel was comfortable and conveniently located for the places we planned to visit. The staff were responsive and knowledgeable. However, the elevators were very inadequate for the size of the hotel and number of rooms/guests. There were three elevators, but one was out of service during our visit. The two working elevators were often held up at certain floors. So guests were left waiting for long stretches. One afternoon I waited for over 20 minutes in a crowd of guests who had just checked in. My husband went off to have a drink at the bar next door, and was shocked when he returned to find me still waiting for the elevator. Totally unacceptable.

6

Thomas

19. okt. 2025

·

Overnattet 1 natt

Friendly staff but hotel could use some attention. Rooms are clean, but the business center had apparently been out of service for months and elevator waits could be as long as five minutes. Every bell cart had something broken.

2

keith

31. mars 2025

·

Overnattet 4 netter

Only 1-2 elevators working for the entire stay. Had to take the stairs a few times from the 18th floor due to the long wait. Fitness center closed due to flood. Health club across the street was made available. Coffee not replenished in room. We would have booked another hotel if we knew about the elevator wait times when we checked in

6

olivier

7. apr. 2025

·

Overnattet 3 netter

Hilton garden inn is ok, but our stay was severely affected by elevator issues (1or 2 out of 3 not functioning, plus had to be operated manually by staff due to electrical problems, causing waiting times as long as 30'). Management could have communicated better about the issue, guided better the staff operating elevators, and offered compensation to travelers

10

Robert

10. aug. 2025

·

Overnattet 1 natt

This hotel is located on west 54th street, fairly convenient to much of midtown Manhattan. Outside of the hotel, the street felt grungy (not their fault). The bed was comfortable and a decent size for that location and the price. A garage was very nearby and surprisingly low priced - for midtown Manhattan.

10

Gisele

20. mai 2025

·

Overnattet 3 netter

Appreciated that they offered day passes to the gym across the street since their fitness center was not available to use.

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Renhold

Mange gjester fant rommene rene og ryddige, men andre påpekte slitte eller skitne tepper/korridorer og isolerte problemer som skadedyr eller flekker.

Relaterte gjesteomtaler

6

Trupti

12. juli 2025

·

Overnattet 2 netter

Lack of hot water, not very clean

8

Reve

1. juni 2025

·

Overnattet 1 natt

The location was absolutely perfect! Very convenient and just far enough away from the tourists but close enough to theaters and places of interest. The room had a microwave and refrigerator which was great because with the grocery store around the corner it made it easy to save some money. The room was clean and the housekeepers came every day to clean. The only thing is to make sure to pack some patience when it comes to the elevators. I never waited more than 5 minutes for an elevator but still it would take a hot minute for them to arrive. I ended up staying here for 5 nights and most of the time at least 1-2 elevators were down. You would think with all of those complaints they would make upgrading the elevators a priority. That would be my only negative though. All staff were super kind and helpful. They offered umbrellas when it was raining and were very friendly. Would definitely stay here again.

6

Rebecca

6. mai 2025

·

Overnattet 1 natt

Great location and is comfortable except for the room odor from the dirty carpet.

2

Shabnam

7. mai 2025

·

Overnattet 1 natt

-There were 2 cockroaches in the room. -A blood stain on the blanket -Very thin walls, with loud voices coming from next door. We left at 6 am next morning and went to another hotel.

10

Roseanne

8. aug. 2025

·

Overnattet 2 netter

Very clean

4

Jonathan

2. des. 2024

·

Overnattet 4 netter

The pictures never match reality. Pros: room location was quiet. Cons: everything was dirty. -yellow smelly towels -bed spread tattered -bathroom small and not clean -hotel spaces not clean -elevator was not functioning, had to take stairs several times -room cleaning every other day, not sure how this is possible, our towels were changed nothing else -no toiletries We expected a small space being in NYC and all. For the price, we did not expect to be staying in a dirty motel. Won’t stay here again. For the cost you can get better.

8

Galia

10. nov. 2025

·

Overnattet 2 netter

Clean room, good staff, everything was in the room, microwave, tea/ coffee machine,

4

Daniel

13. mai 2025

·

Overnattet 2 netter

Small rooms, run down condition and very unsafe as they do nothing to control access to the room floors. Small, dark, stuffy hallways. Low quality beds, soft and lumpy. Your basic midtown nightmare.

6

Cheryl

23. des. 2024

·

Overnattet 6 netter

The location is convenient to lots of attractions. During my 6 day stay I only had hot water in my room for 2 . Told reception but nothing done . Lifts not enough , 2 out of 3 working and you shared with staff . Could wait over 20 mins to go down. Carpets very dirty and in hoovered

8

Laura

31. okt. 2025

·

Overnattet 3 netter

Room was clean, housekeeping was very good.

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Rom

Rommene er små, men praktiske, ofte med mikrobølgeovn og minikjøleskap. Noen er stille og komfortable. Vanlige problemer inkluderer støy (i nærheten av heiser/aircondition), skuffende utsikt, ustabil temperaturkontroll og lavt dusjtrykk eller sakte varmtvann.

Relaterte gjesteomtaler

8

Kim

20. juni 2025

·

Overnattet 3 netter

Great location and loved having the refrigerator, microwave and shop in the lobby for little drinks and snacks if needed. Only thing we disliked was the room was very humid even when not humid outside. Left clothes feeling slightly damp.

8

Sara C

7. mai 2025

·

Overnattet 2 netter

I was staying on the 24th floor and elevators were soooo slow Also the water in my shower never got hot even after 20 minutes. It got warm but never hot.

6

BENOIT

10. aug. 2025

·

Overnattet 1 natt

Air conditioning very noisy

8

Jon

7. nov. 2025

·

Overnattet 2 netter

Good location, nice room

6

Tammy

29. juni 2025

·

Overnattet 4 netter

The elevators were very slow and small. The door to bathroom were not private.

6

Ronit

29. juni 2025

·

Overnattet 2 netter

Room Window to the city view was so narrow I could hardy see any view.

8

Thomas

30. sep. 2025

·

Overnattet 1 natt

Shower was NOT hot

8

Barbara

30. aug. 2025

·

Overnattet 1 natt

Great for an overnight stay to see a show! Comfy bed but REALLY small room! They need more elevators!

10

Rebecca

6. sep. 2025

·

Overnattet 1 natt

Great room, great location

10

Dave

9. aug. 2025

·

Overnattet 2 netter

Really nice and clean hotel! The only concern we had was with the AC not cooling to the set number we chose so sometimes we’d wake up to 78 degree so just watch out!

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Service

Personalet er ofte vennlig og hjelpsomt, med flere gode opplevelser. Noen gjester rapporterte imidlertid om treg eller lite responsiv service i resepsjonen og inkonsekvent problemløsning under driftsforstyrrelser.

Relaterte gjesteomtaler

10

April

20. okt. 2025

·

Overnattet 1 natt

Front desk was very friendly, check in was quick and easy. Harrison the door man was very helpful and friendly. Our room was very quiet and we slept great.

2

Jenifer

22. aug. 2025

·

Overnattet 5 netter

From the minute we got there it was bad. It was around 10pm and they don’t even have a way to get a drink of water. What i was told is that there’s no water container because customers drip and they don’t want to clean it up. Mind you that there were at least 5 people standing around at a time. Finally get to our room to not have the air conditioning working and a barn door to the bathroom. The bedding was like sand paper to the point my daughter woke up with rashes all over her legs. They didn’t have a do not disturb door hanger so the cleaning people just walked into our room twice with us sleeping. We asked several times to not clean but they just kept coming back anyway. The elevators are a whole issue of its own. There was construction going on so the restaurant was closed and you had to cross the street to use some other gym facility. None of this was on the website. I was told the morning after our first night there would be compensation in which I’m still waiting on.

10

Amberly

24. mars 2025

·

Overnattet 3 netter

First of all I would like to thank all their employees who were on duty during our stay, they were professional, courteous, helpful, I can't say enough great things about them. A special shout out to Jade and the gentlemen that help with the bags, thank you for making our trip outstanding. For the reviewers that have said the employees were rude they must of stayed at a different hotel because that is furthest from the truth. This hotel is in a great location, walking distance to all the major attractions Manhattan has to offer. As some have said the elevators are busy during mornings and late afternoons, however you just need to plan for this, it really is not an issue. This hotel is clean, comfortable and was a pleasure to have stayed here. Thanks to all.

8

David

10. juni 2025

·

Overnattet 2 netter

The staff were very helpful and pleasant. They were also able to help us with an early check in.

6

Nancy MacCaffray

20. aug. 2025

·

Overnattet 3 netter

I liked the staff. We asked for the room to be cleaned one day and it never got cleaned. They only left clean bath towels but no hand towels nor wash clothes. We had to continually ask for different essentials and at one point I had to go to the cart to get the towels, toilet paper and tissue. It seemed there was not enough staff to take care of all the rooms.

10

Sonja

20. juli 2025

·

Overnattet 3 netter

I MUST compliment the phenomenal evening staff at Hilton Garden Inn located at 237 W. 54th Street, NYC. I had an amazing stay as I came to celebrate my 60th birthday. The evening staff which consisted of CHRISTIAN, JADE, SEAN & DESTINEE went out of their way to ensure I had a great stay. To my surprise, these lovely people had a birthday cake and card for me after my dinner at Empire Steak House. Nowadays you don't find too many people who will exceed your expectations and these delightful people did!!! Thank you all for your impeccable customer service- it definitely made my trip to NYC unforgettable! ❤️

2

joel

27. mai 2025

·

Overnattet 2 netter

That day we arrived at the hotel earlier than the 3 p.m. check-in time, so we left our bags in their storage unit. We went to see the city, which we had a great time at. We arrived at 9:30 p.m. When I went to check in, the front desk told me, "Your room wasn't ready," and I was in shock. They didn't resolve the issue for almost 40 minutes. The crew's attitude was humiliating and unprofessional.

10

Jeffrey

23. aug. 2025

·

Overnattet 3 netter

Staff was very friendly and helpful. I believe it was Jackie upon check-in was very friendly and smiling. Very kind. Staff was wonderful. We have stayed here twice and both times the staff was awesome. The only down side to this place is the elevators. They can take forever. Location is very nice as well. Thank you

10

Juana

29. des. 2024

·

Overnattet 7 netter

I’m can’t remember her exact name but she works the desk in the evening till early morning I believe. When I tell you she went above and beyond her job. I want to remember her name but can’t for the life of me. Long black hair and she spoke Spanish. She was like family. It’s the staff sometimes that makes a difference. Everyone has always been super friendly to me when in my stays there.

10

Irene

28. mai 2025

·

Overnattet 3 netter

The staff was very friendly and accommodating! Check in was quick and they were very kind and gave us late check out. Our room was clean, quiet with a larger bathroom considering it’s nyc and housekeeping was very attentive each day. We will be returning to Hilton Garden Inn.

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Beliggenhet

Sentral og lett tilgjengelig beliggenhet nær Times Square, Central Park, Broadway og flere T-banelinjer; praktisk for restauranter og attraksjoner.

Relaterte gjesteomtaler

10

Anthony

14. des. 2024

·

Overnattet 1 natt

Great location

10

Sharon

28. jan. 2025

·

Overnattet 4 netter

The location was amazing - a short walk to Central Park one way, another short walk through Times Square down to Rockefeller. Great restaurants and bakeries on our doorstep. Lots of great theatre shows on our doorstep. Also, not on the doorstep of Times Square so away from the noise and light of that. Would stay again.

10

Michael

15. okt. 2025

·

Overnattet 1 natt

Beautiful room with an outstanding location in the city. Walking distance to Time's Square, Central Park and Rockefeller Center.

8

Stacy

18. apr. 2025

·

Overnattet 4 netter

Very convenient to Broadway and Central Park.

10

Daysi Noemi

15. feb. 2025

·

Overnattet 6 netter

It's a lovely, clean hotel in a very convenient location, within easy walking distance of many attractions.

8

Lori

28. mai 2025

·

Overnattet 1 natt

Great location, friendly staff. Short walk to Carnegie Hall, subways etc.

8

John

5. aug. 2025

·

Overnattet 2 netter

Parking is a tough situation bud it's New York. Extremely convenient to times square, central park and 5th Ave. The rooms were great except waiting for the elevator. New Yorkers have their own way to get use to but they are chill people. The staff were nice and available 8 out of 10 overall

10

Robert

10. aug. 2025

·

Overnattet 1 natt

This hotel is located on west 54th street, fairly convenient to much of midtown Manhattan. Outside of the hotel, the street felt grungy (not their fault). The bed was comfortable and a decent size for that location and the price. A garage was very nearby and surprisingly low priced - for midtown Manhattan.

10

Emma

29. aug. 2025

·

Overnattet 3 netter

Hotel is in a great location, close to all the theatres and walkable to Times Square excitement but far enough away that its not noisy. Also very close to Central Park which is a great place to spend the day. The hotel was a spacious room and comfortable bed. Check in and out was smooth. The only downside that only happened once was the lifts are very slow and we waited at least 10 minutes to get in the lift.

8

Blaise

30. aug. 2025

·

Overnattet 1 natt

Walking distance to Times Square and Central Park

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Servering

Frokosten er generelt godt likt når den er tilgjengelig, men restauranten har vært stengt eller begrenset under oppussing, og noen gjester har brukt et naborestaurant. Pantri i lobbyen er praktisk, om enn beskjedent.

Relaterte gjesteomtaler

8

konglik

4. okt. 2025

·

Overnattet 3 netter

breakfast is very nice, as good as high end hotels

8

Mary A

25. mars 2025

·

Overnattet 7 netter

Everyone was super nice and helpful. The only thing was, on one of the days towards the end of my stay, the cleaning crew came in and threw away allll of my souvenirs thinking it was trash when it very obviously wasn’t. They found it but only offered breakfast vouchers the last two days of my stay and the Hilton honors points never showed up that they said they would give me for the inconvenience. I don’t think I would stay here again even though everything else was perfect. That just put a bad taste in my mouth, how do you throw away BAGS of souvenirs that were clearly souvenirs.

8

Christa

23. apr. 2025

·

Overnattet 5 netter

The property is located in a really convenient area, we were able to walk to at least half of the things we wanted to do and the rest were an easy subway ride, there are a few subway stations within less than 5 min of the front door. The staff were above and beyond kind and helpful at all times. My main complaint is the elevator situation kind of sucked. They are very very tiny and sometimes take forever to arrive. The rooms are also very small which I didn’t have an issue with but it was just my teenage daughter and I, had there been one more person it would have been pretty cramped. There is plenty of restaurants nearby and all the necessary shops (groceries, drugstores etc) which is helpful because their little store at the hotel itself really didn’t carry much more than your average vending machine.

6

Jill

25. juni 2025

·

Overnattet 3 netter

Breakfast is not adaptable for GF or Lactose intolerance No kettle in the room, poor bedding and towels, Reception was closed off for a quick revamp - info from the staff

10

David

22. juni 2025

·

Overnattet 3 netter

Very comfortable bed, clean room and friendly staff made our stay fantastic. We also included the breakfast option and we were glad we did. Excellent service of a buffet style breakfast to start your day.

6

Mary

4. aug. 2025

·

Overnattet 2 netter

I called in the morning to ask for early check and was told brusquely that nothing was available. Check in at the normal time was great (Thanks, Sean!) Restaurant was closed. One of three elevators was out, making trips up and down time consuming (There is actually a sign by the elevators saying that guests should plan for delays during busing times. Wha? Room phone didnt work but room was clean and comfortable with good a/c. Lost my phone Saturday night and front desk was kind enough to call the retaurant for me. Lovely.

10

Kristen

10. des. 2024

·

Overnattet 1 natt

The front desk staff were very friendly. The room and bathroom were very clean. The restaurant was busy and there wasn't a wait on drinks or food.

2

Victoria

18. aug. 2025

·

Overnattet 3 netter

I would not stay here ever again . It took over 2 hours for me to receive fresh towels and a shower cap . Breakfast is not included causing me to not get out the hotel until noon ! Whole half a day wasted waiting in the room with my family , on an already short trip . The staff had little knowledge as to what they offer . Only one elevator out of 3 worked , you had to just jump on an elevator and hope it stopped at your floor . One day we waiting 50 minutes for the elevator . The housekeeping staff was rude . The only positive thing was when we went to eat breakfast with the private company next door that ran it , they were very friendly .

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Måned	Gjennomsnittspris
januar	165 USD
februar	182 USD
mars	217 USD
april	262 USD
mai	304 USD
juni	342 USD
juli	268 USD
august	212 USD
september	425 USD
oktober	388 USD
november	328 USD
desember	506 USD

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $1 236	21 $1 217	22 $588	23 $530	24
25 $179	26 $310	27 $606	28 $660	29 $437	30 $499	31

sø.	ma.	ti.	on.	to.	fr.	lø.
1 $459	2 $259	3 $440	4 $439	5 $351	6 $536	7 $473
8 $221	9 $297	10 $411	11 $428	12 $382	13	14
15 $194	16 $297	17 $428	18 $336	19 $297	20 $372	21
22 $183	23 $203	24 $339	25	26	27 $487	28 $335
29 $200	30 $208

Hilton Garden Inn New York/Central Park South-Midtown West

Priser for Hilton Garden Inn New York/Central Park South-Midtown West

Månedlige gjennomsnittspriser

Om denne eiendommen

Beliggenhet

Romalternativer

Rom, 1 kingsize-seng, tilgjengelighetstilpasset (Mobility & Hearing, Roll-In Shower)

Rom, 1 kingsize-seng

Rom, 2 queensize-senger, tilgjengelighetstilpasset, utsikt mot bukt (Hearing)

Suite – junior, 1 kingsize-seng, byutsikt

Rom, 1 kingsize-seng, tilgjengelighetstilpasset (Roll-In Shower, Mobilty & Hearing)

Rom, 2 dobbeltsenger

Rom, 1 kingsize-seng, tilgjengelighetstilpasset (Hearing)

Rom, 2 queensize-senger, byutsikt

Rom, 2 dobbeltsenger, tilgjengelighetstilpasset (Mobility & Hearing, Roll-In Shower)

Rom, 1 kingsize-seng, byutsikt

Rom – deluxe, 2 dobbeltsenger, terrasse

Rom – deluxe, 1 kingsize-seng, terrasse

Rom, 2 dobbeltsenger, byutsikt

Rom, 2 queensize-senger

Suite, 2 queensize-senger, byutsikt, hjørnerom (W/Ex Bath)

Rom – deluxe, 2 queensize-senger, terrasse

Rom, 1 queensize-seng

Suite, 1 kingsize-seng, tilgjengelighetstilpasset, byutsikt (Mob & Hearing, Roll-in Shower, Corner)

Gjesteomtaler av Hilton Garden Inn New York/Central Park South-Midtown West

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