Camp Netanya Resort and Spa

Needs maintenance!

Bathroom fixtures everywhere needs replacement. Sinks, faucets, sanitary wares… The Restrooms in the lobby is a complete mess. The bathrooms in the suite is the same. I can see that there are staffs working on painting the exteriors, patios, mainly for aesthetics. Good but focus on the bathrooms as this is very important for guest relaxation and vacation experience.

The staff was nice but upon walking into the lobby immediately demanded everyone's IDs. Kids and students had no IDs and it was a big hassle. The property was in desperate need of paint refresh. The rooms were clean and well stocked. The restaurant bill could not be paid with hotel bill so had to go pay separately. The pool area is 4 levels down on 2 floors of elevator and about a 100 steps. The pool bar almost had nothing, no ice or water so was told to go up to restaurant(120 flights of steps). To get pool towels was told had to go to lobby to get a towel check out card, once again 120 flights of steps. 2000php peso cash per room required at check in as deposit. The rooms have no hot water for bath or showers.Upon leaving, they tried to bill us 500php for a bath towel that was on floor(had some dirt from foot traffic). The bath rug was literally 1 ftx2ft in a wet bathroom so had to use a towel to avoid slipping and falling. We denied that request and got full deposit back. View is nice but beach is a rocky shore and down another few steps from pool area. Only 4 lounge chairs at pool for entire resort.

Staff was very attentive and assisted me with whatever i needed.

Views are great but facilities need upkeep