Arsma Hotel

非常好的體驗，雖然很多地方都在整修，但飯店很貼心的延長下午茶時間到晚上以作為補償。下午茶的燒仙草很棒，旁邊提供添加的各種豆料也很新鮮。早餐也很棒，有很多當地的特殊小吃。

Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.

無障礙設施房間設置，造福行動不便人士，設施需調整部分： 1. 廁所：淋浴區增設座椅，出廁所牆壁行走之扶手。洗臉盆加裝熱水，感應方式調整。 2. 床鋪：床頭家中扶手，床墊旁加裝圍欄扶手方便旅客夜間起身如廁 。 3.

We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

オーシャンビューの清潔な部屋に泊まりました。 フロントの対応もとても丁寧で不満は有りませんが一つだけ疑問が有ります。 花蓮市内観光や買い物に自転車は必需品ですがこのホテルの自転車貸し出しのルールはどうなっているのでしょうか？ 始めに借りた時は問題無く貸して頂きましたが次の日に借りる時は保証金1,000元とパスポートを預ける事を要求されました、しかも私の預けた1,000元とパスポートをフロントでは無く自転車置き場の前の無人の机にしまいました大丈夫なのでしょうか？ これは私ではなくあるyoutuberですがその人は最初の一時間は無料でその後は1時間200元だと言われたそうで借りるのをやめたそうです。 ぜひとも貸出ルールの統一をお願いしたいです。

客房整體來說有一定水準，但在浴室安全部分仍有待加強。建議在淋浴間設置不鏽鋼L型扶手，可有效協助使用者

Property is walking distance to the popular night markets. They provide covered parking. Room is nice and clean. Staff very friendly.

設備不算新但乾淨。 近東大門&市區，便利。 早餐不錯。有附宵夜&下午茶。

飯店跟房間都蠻新的，服務也很好，地點就在東大門夜市附近位置很方便，而且早餐很好吃地下室停車場的高度是2.1公尺 當天到的時候是下午，因為趕車所以中午沒有吃午餐，飯店有提供下午茶小點心剛好可以填肚子覺得很貼心

已經好幾年回花蓮住這間了(大約住了三四次有了)，這間的好處是離東大門夜市很近，晚上無聊可以直接前往，但飯店設施已略顯老舊，應該是要翻新了，但推薦的點還是離東大門夜市，有付停車場，算好停車

Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through.

The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an "upgrade" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options).

Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room.

Quarto limpo, espaçoso, vista linda pro mar. Café da manhã perfeito. Perto do centro e pontos de interesse.

Property is walking distance to the popular night markets. They provide covered parking. Room is nice and clean. Staff very friendly.

清掃が行き届いてない。 ゴミ箱が少ない。 客室のドアの開閉時に不快音がした。 自動チェックインご出来なかったが、フロントの方が全てしてくれた。

The room is huge and clean!

The closet in my room smelled as if a dog had relieved itself - pretty awful, I left several days early despite pre-pay. The whole room was dark and smelly, dirty/old carpet, old drapes.

Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.

Very dirty. Old. Overpriced.

Handy location, friendly staff, fantastic breakfast. The property is getting run down inside, carpets all need replacing as they are a bit smelly, and there is mould on the bathroom ceiling coming through.

Nice hotel with a 70s feel. Clean and very friendly staff.

Rooms were good size. Staff were friendly and helpful. Towels were a little worn. We stayed in our room till after 12;00 noon and requested room clean up but no one came to clean the room.

Very spacious hotel room. Very nice breakfast. Love it.

Quarto limpo, espaçoso, vista linda pro mar. Café da manhã perfeito. Perto do centro e pontos de interesse.

清掃が行き届いてない。 ゴミ箱が少ない。 客室のドアの開閉時に不快音がした。 自動チェックインご出来なかったが、フロントの方が全てしてくれた。

The room is huge and clean!

I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.

Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.

Air condition control is not user friendly.

We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

The staff were very nice, however, we changed rooms 3 times due to issues of Mold and Smell. The first room had broken air vents that had black mold growing inside of them, and the second room had a horrible smell. When we were changed to the second room, it was actually a downgrade into a smaller room with no view and although I alerted the staff about this they insisted it was the same size and rate. That smaller room had a horrible smell and so I went back down to complain and asked for a refund, as I was ready to go find a different accommodation. They refused to refund me and then offered me an "upgrade" on the room which was exactly the room I had originally booked but a few doors down, which had mold as well just less of it in the vents and luckily no smell. (They did not offer me that room first because they said they were fully booked... clearly not true). Regardless we accepted the 3rd room because we were not willing to fight anymore and were exhausted from driving. The breakfast was great and the service of the staff for breakfast was exceptional. The head of the restaurant who seated us showed us around and she went out of the way to give us recommendations for the cuisine as we were not familiar with all of the offerings. All in all the staff did try their best working with what they could, and we did not feel as if they had ill intentions. SO, although the hotel is listed as a 4 star, I would suggest staying elsewhere for the same price or less (many options).

Staff was most polite and helpful. I enjoyed my stay.

好的旅館一定要大力推薦，從小地方就可以感受業者經營的用心。 軟體部分：員工訓練有素，遇到客人都會問好， 地點很好，東大門夜市、中華路就在幾步之遙 硬體部分：房間用料實在，早餐雖然住客少，但食材與份量一點也不含糊，還有很棒的下午茶、宵夜

表定3點可check in,因房間未整理好，等了將近一小時才入住

オーシャンビューの清潔な部屋に泊まりました。 フロントの対応もとても丁寧で不満は有りませんが一つだけ疑問が有ります。 花蓮市内観光や買い物に自転車は必需品ですがこのホテルの自転車貸し出しのルールはどうなっているのでしょうか？ 始めに借りた時は問題無く貸して頂きましたが次の日に借りる時は保証金1,000元とパスポートを預ける事を要求されました、しかも私の預けた1,000元とパスポートをフロントでは無く自転車置き場の前の無人の机にしまいました大丈夫なのでしょうか？ これは私ではなくあるyoutuberですがその人は最初の一時間は無料でその後は1時間200元だと言われたそうで借りるのをやめたそうです。 ぜひとも貸出ルールの統一をお願いしたいです。

Property is walking distance to the popular night markets. They provide covered parking. Room is nice and clean. Staff very friendly.

Arsma was one of 6 hotels we booked for this trip, and so far everyone loved Arsma the most, wondering why didn't we stay with them for longer. Check in was swift, and the team was very hospitable The rooms were large and comfortable with all necessary amendments, water pressure to the shower was amazing (perfect for after a long day walking in Tarokko). Breakfast was wonderful as well with lots of local food to try, for coffee drinkers, they provide 2 kinds of coffee - brewed coffee and a pretty decent coffee machine. The supper provided comes in take away container where each room is given 2 vouchers - 1 voucher is entitled for 1 item. I'd say the supper was not for everyone tho I enjoyed it. Didn't manage to check out their other facilities so won't comment on those. All-in-all, Arsma is a great place to stay with reasonable charges. Will recommend and return to this property every time I'm at Hualien.

Staff were great

スタッフが皆さんフレンドリーで親切で何でも直ぐにキチンと対応してくださいました。朝食の種類も多く楽しめました。美味しいお夜食も無料で出していただき、出発時には飲物もいただけました。花蓮駅の送迎を事前にお願いしましたが、安価で安全、タクシーを利用するより良いと思います。観光するにも便利で周囲には飲食店も多く好立地です。

Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.

We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

The property is beautiful. It is very close to a dongdamen night market. Also, it was safe to walk back to hotel from market at night.

The hotel has exceeded my expectations. It is clean, well maintained and has a good spread of breakfast. It is also very accessible to the night market. Highly recommended. I'll choose this hotel again if i come to Hualien.

역에서 조금 멀지만. 야시장에서 가깝고. 깨끗하면 주차공간넓어요.

Property is walking distance to the popular night markets. They provide covered parking. Room is nice and clean. Staff very friendly.

I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.

雖然飯店設施略偏舊，但其實整體客房設施及公共區域均相當乾淨整齊，客房內浴室也讓人感到舒適，整體住宿品質良好，且飯店人員服務態度很棒，有許多貼心安排，停車也十分方便，徒步可到東大門夜市，之後到花蓮旅遊仍會列為首選。

Room is spacious and clean. Walking distance to Dong Da Men night market. There is a wide variety of choices for breakfast. Strongly recommended place to stay.

已經好幾年回花蓮住這間了(大約住了三四次有了)，這間的好處是離東大門夜市很近，晚上無聊可以直接前往，但飯店設施已略顯老舊，應該是要翻新了，但推薦的點還是離東大門夜市，有付停車場，算好停車

Great location with walking distance to the night market and beach. We enjoyed the breakfast. There were a lot of options and it was really great. Kids commented it's one of the best. Also really appreciated that hotel provided the biking service, we had opportunity to bike around. that was nice too. Wish they could tell us that they do provide shuttle service to train station but need lead time.

We had a wonderful stay at the hotel! The staff were so welcoming when checking us in and always welling to help. The room was new and clean! We loved the breakfast. A lot of good Taiwanese options. They also offered free afternoon tea and midnight snack. The hotel was within 5 minutes walking distance to night market. Highly recommend!

Breakfast offerings were great but more fruit and some muesli would be great

Very spacious hotel room. Very nice breakfast. Love it.

I’d give 10/10 for this hotel. The services and cleaners are amazing. My room is really nice. I can see the ocean view and the town from the window. Breakfast was amazing too. The location is really quiet, walkable to the town, really close to the night market and bus stop too.

設備不算新但乾淨。 近東大門&市區，便利。 早餐不錯。有附宵夜&下午茶。

ベルマンが荷物をサポートしてくれた。朝食がおいしい。部屋が広くきれいでした。また宿泊したい。

飯店跟房間都蠻新的，服務也很好，地點就在東大門夜市附近位置很方便，而且早餐很好吃地下室停車場的高度是2.1公尺 當天到的時候是下午，因為趕車所以中午沒有吃午餐，飯店有提供下午茶小點心剛好可以填肚子覺得很貼心

朝食が美味しかったです。

Nice place and good service include breakfast n night desert Location is cool and in city