奧斯汀朗德羅克南美洲長住套房飯店

They are remodeling the property. It’s going to be nice when they finish. I wish that they would offer more options for breakfast.

Wish they would have had a water /ice station

Older hotel - not a typical extended stay, but more of an older hotel converted into an extended stay. That being said, it was clean.

I understand sometimes you get what you pay for… but no ice machine, stains and rhinestones on bed comforter. The room smelled horrendous. There was roach traps throughout the room. If it wasn’t that I drove all day and already paid for it with the money that I had I would have left. I was exhausted and literally needed sleep.

woman working front desk at night was amazing! room was nice felt stale but we just stopped on our way passing through. no issues with room at all loved the space to eat and kitchen. its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

Reservation was messed up. Forced to pay 100 dollars more than what expedia said. Room was dirty. No stopper in tub to take a bath. Water was cold. Didnt get hotvwater in shower till 3rd day. Cooking amenities were not as shown on front desk brochure. Desk staff demanded paperwork for service animal. I of course quoted the ADA law and refused. We were forced to changevrooms on second night due to my Service dog. Tv service was terrible. Kept going in and out. Night stand broken. Had a drawer missing. No remote fir second TV in Suite. Card reader to enter back door was sketchy. Might work after 10 attempts. Feet turned black after walking on carpet a few times. If i had the money to get another hotel we would have left. I just couldnt afford to go to another Hotel and wait for a refund. Will be contacting Expedia to dispute what we were charged...

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

I will qualify that I stayed here during the ice storm for one night. There was no wifi (not the fault of the hotel) but they never mentioned it until I tried to call the front desk-- which can't hear you without that service but could communicate back. The room wasn't what I booked. The sheets were dirty, had hair, and cigarette burns. There was staining that looked like old blood. I reached out to Expedia Customer Service to try and rectify the situation and they could not get the front desk to answer... I think they slipped away to partake in whatever drinking and brawling (literally) was happening outside. I used the deadbolt, latch, and put my suitcase in front of the door because I was that scared. I tried taking a shower the next morning (because of the conditions of the beds) and there was no hot water. At least that helped wake me up after a night of no sleep. Next time, I will sleep in my car in front of my friend's house. That seems way more safe than this place.

My room had dead roaches laying everywhere and my neighbors was loud late at night and I had work 6 am

My room has roaches in it, the next room had a nasty bathroom and Expedia refuses to give me a refund when I have plenty of proof of all of this!!!!

I understand sometimes you get what you pay for… but no ice machine, stains and rhinestones on bed comforter. The room smelled horrendous. There was roach traps throughout the room. If it wasn’t that I drove all day and already paid for it with the money that I had I would have left. I was exhausted and literally needed sleep.

Safe, convenient, quite, clean and smell good,employees was very friendly upon arrival.will be visiting again

The room was old and smelled like pee. All the appliances are rotting away even the refrigerator.

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

I have stayed at many Extended Stays throughout the country so I was very well aware of the 2 star rating however I have never experienced the offensive smell coming from the carpet, the dead bug cementary within the light fixture and shocking visible when the light was turned on, the numerous brown specks on the mattress which I not even going to guess as to what that was and the homeless camping out at the side entrance. Needless to say we did not stay, but when I demanded my 4 night reservation be canceled I was essentially told no. I had to call Expedia and if it weren’t for the agent practically threatening the guy at the front, I was going to be charged the first night when we stayed literally 5 minutes. DO NOT STAY HERE. Spend the extra couple of dollars and stay somewhere safe

Cons: Room at this extended needs maintenence work. The hallway smells moldy, like the carpet needs replacement not just cleaning. The recliner in the room was broke and the back was cracked. Video on television was breakin up. Pros: AC is good, bed was comfy, staff was nice.

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

We were there when the temperature outside was in the 30-40’s and our heater in our room kept blowing cool air even set at 76, so we just turned it off and slept in a cold room instead of warm.

The first roo. I was given i walked in and it was occupied. The second room was a little dirty. Tub was dirty. Bed was really nice and comfortable. Slept great!

Could use renovations in bathroom area ceiling cracking, hot water does not last at all, construction going on around the area so pretty noisy very early

Shower was cold every day

The price cannot be beat. Two interior lights did not work and the shower did not get warm. Depends on the time for the shower. Look, for the price this is the 3rd time I have booked. If you are price sensative. Book it.

A/C filter needed to be changed. No hot water to room. Bath faucet cartridge needed to be rotated to allow hot water to exit spigot. Staff were respectful and property appeared clean and to be cared for.

everything was fine but the people next room were really loud all night and morning.

Cons: Room at this extended needs maintenence work. The hallway smells moldy, like the carpet needs replacement not just cleaning. The recliner in the room was broke and the back was cracked. Video on television was breakin up. Pros: AC is good, bed was comfy, staff was nice.

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

Unfortunately, one night of our stay it sounded almost like someone was bouncing a basketball around the room for 3-4 hours straight. When we went to ask the front desk, they were not there. When we went to the room, it turns out it was unattended children. Kind of uncomfortable but we're aware that has to be a rare situation.

I got to the hotel with 11 students for a competion Monday to find out they canceled our reservation that morning. They claimed they emailed me and you but I have nothi g in my email. I booked this a long time ago. They claimed they had people extend their stay. I had to search to locate 5 rooms. I am extremely upset, I have parents upset, and I will have school reps upset when they find out.

I booked this room three days in advance, however, when I arrived for check in I was told no rooms were available and nothing could be done by the front staff, then shortly after someone else came and found 1 room. The service was absolutely horrible and we almost left before someone else decided to help us get the room I booked literally 3 days before. There was also a fire alarm going off at 6:30am on the property. This was not worth the price I paid for this dingy peoperty.

The customer service was amazing

When I went inside to check-in there was nobody at the counter. I had to wait for 20 minutes until someone appeared. I was ringing the bell and nobody answered. It was frustrating. The sheets weren’t clean. The location of the hotel was good.

woman working front desk at night was amazing! room was nice felt stale but we just stopped on our way passing through. no issues with room at all loved the space to eat and kitchen. its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

Very friendly staff, helpful and professional

Reservation was messed up. Forced to pay 100 dollars more than what expedia said. Room was dirty. No stopper in tub to take a bath. Water was cold. Didnt get hotvwater in shower till 3rd day. Cooking amenities were not as shown on front desk brochure. Desk staff demanded paperwork for service animal. I of course quoted the ADA law and refused. We were forced to changevrooms on second night due to my Service dog. Tv service was terrible. Kept going in and out. Night stand broken. Had a drawer missing. No remote fir second TV in Suite. Card reader to enter back door was sketchy. Might work after 10 attempts. Feet turned black after walking on carpet a few times. If i had the money to get another hotel we would have left. I just couldnt afford to go to another Hotel and wait for a refund. Will be contacting Expedia to dispute what we were charged...

The staff is always friendly and have great customer service. It's like a home away from home.

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

I booked a room for 15 th thru 16 th. I did it after 12 am. Got told no rooms when I arrived. Can't on 17 th check in is 3 pm. Horrible treatment

Close to things and home.

Friendly Staff and great location.

Safe, convenient, quite, clean and smell good,employees was very friendly upon arrival.will be visiting again

When I went inside to check-in there was nobody at the counter. I had to wait for 20 minutes until someone appeared. I was ringing the bell and nobody answered. It was frustrating. The sheets weren’t clean. The location of the hotel was good.

woman working front desk at night was amazing! room was nice felt stale but we just stopped on our way passing through. no issues with room at all loved the space to eat and kitchen. its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

Convenient location and easy on off Interstate access

I liked the staff but didn't like the surroundings. The type of people hanging around outside. I felt unsafe

Location but trashy

Was worried at first because of bad reviews. But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as soon as i got inside my room I couldnt hear the other guests. The hallways did reek of weed, but i couldn't smell it once i was in my room. It did smell a little like old wet laundry, but some lysol took care of that. I also had a little issue with my key working on the door. But once again Charmaine was more than happy to help us fix the issue. The room was pretty clean, i even checked the bed for bugs or stains, and didnt find any. I accidentally left out food over night and never saw 1 bug. The place was overall clean, friendly, and a great stay for the price. I would definitely come back.

They are remodeling the property. It’s going to be nice when they finish. I wish that they would offer more options for breakfast.

Rooms smell like smoke. No creamer for coffee. Breakfast from 6:30-9:30. Not good.

Breakfast is a joke Very noisy

The staff was very friendly but the website said breakfast was served and it was a granola bar and coffee and on our 2nd day tgey were even out of those. There was never any hot water for our showers only luke wdarm and the table leg was broke so when we leaned it fell and dumped all of our lunch on the floor.

They forgot to order coffee for our first morning there. No coffee.

woman working front desk at night was amazing! room was nice felt stale but we just stopped on our way passing through. no issues with room at all loved the space to eat and kitchen. its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

Breakfast was a granola bar or oatmeal. The room was so smelly that I had to buy air fresheners. I would think an extended stay would have items provided in the room for you to utiluze the kitchen, but we had to provide our own. The staff was friendly. Not worth the price.

Was worried at first because of bad reviews. But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as soon as i got inside my room I couldnt hear the other guests. The hallways did reek of weed, but i couldn't smell it once i was in my room. It did smell a little like old wet laundry, but some lysol took care of that. I also had a little issue with my key working on the door. But once again Charmaine was more than happy to help us fix the issue. The room was pretty clean, i even checked the bed for bugs or stains, and didnt find any. I accidentally left out food over night and never saw 1 bug. The place was overall clean, friendly, and a great stay for the price. I would definitely come back.

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

Did not have continental breakfast more like snacks.