Is parking available at the property?

Yes, accessible parking options are available directly at the hotel.

What type of breakfast is offered and what are the serving hours?

An on-site breakfast is available, though specific serving hours and associated costs are not detailed.

What are the standard check-in and check-out times?

Check-in is from 14:00, and check-out is until 11:00. Early or late check-in/check-out availability and costs are not specified.

What accessibility features are available for guests with disabilities?

The hotel offers features such as elevators, step-free entrances, and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the city center of Port Vila, on the waterfront, close to attractions like Port Vila Market and Chinatown, with opportunities for kayaking and snorkeling nearby.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests, operational hours and seasonal availability are not specified.

What are the policies for guests staying with children?

Children are allowed at the property, though specific details about the minimum age for free stays are not provided.

Grand Hotel & Casino Port Vila

Average nightly price at Grand Hotel & Casino by month, last 12 months (USD)
Month	Average price
March	$194
April	$206
May	$222
June	$201
July	$182
August	$180
September	$175
October	$131
December	$126

What guests think

Across recent reviews of Grand Hotel & Casino, travelers consistently praise the friendly staff and central waterfront location with harbour views, while feedback on room condition, dining quality, and maintenance varies between recently refreshed comfort and dated spaces needing attention.

Rooms range from spacious, renovated suites to dated layouts with maintenance issues such as weak air conditioning, limited storage, and occasional noise from nearby docks or building works. Facilities draw mixed feedback too, with an occasional pool closure or sparse shade, cigarette smoke drifting from the casino into common areas, and reports of smelly, poorly lit lifts alongside areas under refurbishment. Food experiences vary from delicious meals to lackluster, inconsistent buffets and unavailable menu items, and service can be uneven in management, attentiveness, or billing. Best suited to travelers prioritizing location over uniform polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Feedback is mixed. Guests mention an occasional pool closure or limited shade, cigarette smoke drifting from the casino into shared areas, and issues like smelly, dim lifts, alongside some refurbishment activity.

Related guest reviews

10

Russell

Jul 23, 2023

·

Stayed 4 nights

Loved the close proximity to town and hospital. Great pool for early morning swims.

10

Greg

Jun 5, 2024

·

Stayed 7 nights

It was undergoing some upgrading painting outside, but very nice

6

Alan

Aug 20, 2024

·

Stayed 7 nights

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

10

CAROLINE

Sep 6, 2024

·

Stayed 3 nights

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Costa

Jun 13, 2024

·

Stayed 1 night

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

Sep 9, 2024

·

Stayed 3 nights

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Steven

Nov 5, 2024

·

Stayed 5 nights

Hotel and staff were fab, our only issue was the pool was out of action for maintenance. I know this needs to be done but when a main part of your holiday plans was to laze around a pool it did put a dampener on things. You could go over to Iririki Island to have a swim in the pool but at $25 per person it’s not feasible for the duration of the holiday. Vouchers should have been offered, or at least an email explaining and giving the option to rebook somewhere else.

4

Stanley

Jan 5, 2024

·

Stayed 10 nights

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

8

WARREN

Aug 26, 2024

·

Stayed 4 nights

lovely helpful staff. Internet so-so. - A few problems with the shower but came right,

4

Francis

Sep 25, 2024

·

Stayed 5 nights

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

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AI-generated summary based on recent guest reviews

Cleanliness

Mixed standards: some note clean or refreshed rooms, while others report smoky odors, dirty grout in public areas, and housekeeping that misses basics.

Related guest reviews

8

Kerry

Jul 3, 2023

·

Stayed 13 nights

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

6

Linda

Dec 3, 2024

·

Stayed 2 nights

We found the room got too hot as air conditioner wasn’t working properly

6

Damien

Nov 12, 2024

·

Stayed 3 nights

The corner suite is a great look! The finishes are extremely dated

8

Adam

Dec 11, 2024

·

Stayed 1 night

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

Veniana

Sep 9, 2024

·

Stayed 3 nights

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

6

Pål

Feb 16, 2023

·

Stayed 2 nights

Sentralt, med fin utsikt og god service, men slitent hotell som trenger renovering

4

Stanley

Jan 5, 2024

·

Stayed 10 nights

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

4

Francis

Sep 25, 2024

·

Stayed 5 nights

Hôtel demandant une complète rénovation. Exception faite de la piscine, chambres, réception, restaurant etc tout est à moderniser. Personnel gentil et souriant mais totalement inefficace et peu crédible. Je ne conseille pas cet hôtel.

6

John

Jun 19, 2023

·

Stayed 3 nights

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

8

joshua

Oct 3, 2024

·

Stayed 1 night

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious and comfortable, including some recently renovated suites, to dated layouts with weak air conditioning, limited storage, and occasional noise from nearby docks or construction.

Related guest reviews

6

Alan

Aug 20, 2024

·

Stayed 7 nights

We have stayed at the grand on several occasions.Imagine our surprise when we walked into our room to find we had nothing to put our clothes in. On previous visits they had storage space ie a dresser with the tv on top ,This time tv on the wall no storage.In the managements wisdom they supply one luggage rack we had two suitcases and had to request another rack.We spent our week living out of a suitcase I can only hope the hotel is awaiting delivery of suitable storage furniture.Some additional irritants a casino filled with noxious cigarette smoke and a problem with water supply. Outlook disappointed has been much better in the past.

6

Linda

Dec 3, 2024

·

Stayed 2 nights

We found the room got too hot as air conditioner wasn’t working properly

8

Rachael

Oct 8, 2023

·

Stayed 10 nights

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Virginia

Oct 29, 2023

·

Lovely hotel with great views

6

Damien

Nov 12, 2024

·

Stayed 3 nights

The corner suite is a great look! The finishes are extremely dated

8

Adam

Dec 11, 2024

·

Stayed 1 night

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

10

J Scott

Jan 20, 2024

·

Stayed 2 nights

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Matthew

Nov 9, 2023

·

Stayed 1 night

The Grand is a great base when in Port Vila. Staff are friendly and professional We like the suits about 50m2

8

joshua

Oct 3, 2024

·

Stayed 1 night

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

8

Tom

Nov 4, 2024

·

Stayed 10 nights

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

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AI-generated summary based on recent guest reviews

Service

Widely praised for friendly, helpful staff and professional assistance. However, some guests experienced poor management or concierge support, uneven restaurant attentiveness, and billing or request handling issues.

Related guest reviews

10

Michael

Mar 3, 2023

·

Stayed 5 nights

Staff and management were excellent

10

Costa

Jun 13, 2024

·

Stayed 1 night

Everything inside the property was excellent. Although parts of the the facility are currently under renovation, there was no inconvenience to guests. The staff were very friendly and professional and even helped us with a taxi driver who over charged our group. Sadly the area outside the facility has the same problem with the rest of Port Vila roads....in need of major overhaul & repairs.

8

Veniana

Sep 9, 2024

·

Stayed 3 nights

Lift was smelly snd lights not working on one Cleaning not thorough - bed not touched Concierge not helpful with bags

8

Milind

Nov 22, 2023

·

Stayed 5 nights

Our stay was good. The staff were very friendly and helpful.

10

Masayuki

Nov 10, 2023

·

Stayed 1 night

Very kind staffs

8

faye

Aug 22, 2023

·

Stayed 4 nights

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

Jan 20, 2024

·

Stayed 2 nights

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

10

Yamila

Dec 31, 2023

·

Stayed 6 nights

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

8

joshua

Oct 3, 2024

·

Stayed 1 night

Great hotel with a historic feel. Rooms appear to be recently renovated and clean. The staff are amazing. Every single one had the biggest and most welcoming smile. Really enjoyed my stay.

6

Sherona

Jan 6, 2025

·

Stayed 6 nights

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

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AI-generated summary based on recent guest reviews

Location

Central waterfront spot within easy walk of markets, town, and tours. Some guests report day and night noise from the adjacent docks or shipyard.

Related guest reviews

10

John

Nov 30, 2023

·

Stayed 8 nights

Quiet waterfront property with very friendly staff and great views.

10

juan

Oct 17, 2023

·

Stayed 4 nights

Great location ,very central to everything ,spacious rooms and lovely staff.

10

Donna-Marie

Jul 20, 2023

·

Stayed 1 night

Hotel is okay and very good location close to town and also ATM machines are the highlight for me, it’s the first pacific island states I visited and have so many machines which is very convenient for tourist. Excellent. Thanks Port Villa for the beautiful scenery.

10

CAROLINE

Sep 6, 2024

·

Stayed 3 nights

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

10

Francois

Mar 1, 2024

·

Stayed 2 nights

Localisation très commode, en centre ville, à côté d'une promenade bord de mer agréable le soir.

8

Rachael

Oct 8, 2023

·

Stayed 10 nights

Right in the heart of town so it’s the place to be. Staff are super friendly and attentive. Rooms are really comfortable.

10

Nicole

Aug 27, 2023

·

Stayed 4 nights

Great place to stay in the heart of Port Vila. Clean, quiet, and safe. Wonderful restaurant downstairs. Staff was helpful and nice.

8

faye

Aug 22, 2023

·

Stayed 4 nights

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

10

J Scott

Jan 20, 2024

·

Stayed 2 nights

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Tom

Nov 4, 2024

·

Stayed 10 nights

The Hotel and location are great, our issue was that next door to the hotel is a shipping dock and a shipyard, a barge was continuously running a bilge pump, and the ship yard continuously banging on the hull renovating an old ship, in turn very noisy during the day and night especially if out on the balcony.

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AI-generated summary based on recent guest reviews

Dining

Inconsistent experience: several reviews cite mediocre or poor-value breakfasts, limited buffet quality, and unavailable menu items, while others enjoyed tasty meals.

Related guest reviews

8

Kerry

Jul 3, 2023

·

Stayed 13 nights

Very clean, the staff very helpful and friendly. Restaurant mediocre. Too many dishes on the menu that weren't available. Take them off the menu. Restaurant not value for money.

10

CAROLINE

Sep 6, 2024

·

Stayed 3 nights

This is a perfect spot to stay in the heart of Vila. Close to the markets and an easy walk to all that Vila has to offer. The pool and pool area are a great place to relax with a cold tusker. Like all places in Vanuatu, the staff is what makes the stay special. Everyone goes above and beyond to ensure your stay is enjoyable. The food at the restaurant was also fantastic. Overall I would recommend if you want to stay in the heart of Vila.

8

Adam

Dec 11, 2024

·

Stayed 1 night

We were upgraded to the top level from our panoramic room booking. It looks like this room was recently renovated. Great views to irikiri & beyond. Would recommend going elsewhere for food. We had the buffet breakfast & the offering was pretty poor for the price.

8

faye

Aug 22, 2023

·

Stayed 4 nights

Excellent location, minutes walk to town. Easily accessible to transportation and for tours. Great service at reception. Restaurant staff need to be a little more attentive to dining guests. Would definitely come back

4

Stanley

Jan 5, 2024

·

Stayed 10 nights

The first impression from the outside is dreadful, dirty and run down, we sat in the taxi and our jaws dropped.Go inside and the reception area is rather underwhelming, then the cigarette smoke hits you and the poor condition inside. The smoke smell is everywhere, comes out of the casino and goes up the stairs, we were on the second floor and could smell it as soon as we opened our door, the foyer area stunk, and it flowed into the dining area. The No smoking non vaping signs outside the front door ignored and the hotel does nothing about it, people smoke and vape in the pool area and on the outside bar area. This place would be great if you like the stench of old smoke and don't mind smoke drifting into your personal space, the smell goes through at least the first 2 floors, we never went any higher, the lifts also stunk of what I don't know, but they were rather putrid. We had a panorama room, room size was good and fittings pretty good, the view is amazing. The pool area really has no shade so not an area you can spend much time in, even if you don't mind other people's smoke. The breakfast was ok, nothing special but did the job. The Alacarte menu, is rather hit and miss, did not have a decent meal there, except for fish and chips. Staff were very friendly and helpful cannot fault them; it is also a good position. The grout on the floor in the foyer area and dining area is absolutely filthy, needs a thorough refurb downstairs. All rooms have a view, Avoid first floor !!

10

J Scott

Jan 20, 2024

·

Stayed 2 nights

Really enjoyed staying at the Grand. Wonderful views from the balcony. Good food in the restaurant. A super friendly staff.

8

Garry

Jul 7, 2023

·

Stayed 10 nights

The place is a little dated but staff and food were fantastic

10

Yamila

Dec 31, 2023

·

Stayed 6 nights

We spent 6 days at the Grand Hotel and we completely love it! Starting from the staff, they are such a lovely people who take care of all our needs and always with a smile on their faces. The food was also delicious, and the view was glorious. We super recommend this place

6

John

Jun 19, 2023

·

Stayed 3 nights

The fridge door was broken, bathroom door can’t close, no shower cap! Shampoo and conditioner need to call room service to obtain and buffet was prepaid upon booking but the hotel still charged us until we complained to the management, the next day, they charged us for 2 coffees!

6

Sherona

Jan 6, 2025

·

Stayed 6 nights

Breakfast was very inconsistent when they had bigger function on inhouse they put a bit of effort into buffet. Some staff were really amazing but management was poor

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $185	20 $197	21 $185	22 $185	23 $184	24 $186
25 $184	26 $201	27 $185	28 $186	29 $188	30 $186	31 $185

Su	Mo	Tu	We	Th	Fr	Sa
1 $186	2 $187	3 $187	4 $187	5 $188	6 $201	7 $188
8 $187	9 $188	10 $184	11 $185	12 $199	13 $184	14 $185
15 $189	16 $184	17 $184	18 $184	19 $200	20 $188	21 $194
22 $184	23 $183	24 $192	25 $184	26 $184	27 $184	28 $184
29 $184	30 $184

Grand Hotel & Casino

Prices for Grand Hotel & Casino

Monthly average prices

About this property

Location

Room options

Room #24809310

Room #24809311

Harbour View Room

Deluxe Harbour View Room

Penthouse Suite

Harbour Suite

Panorama Suite

Guest reviews of Grand Hotel & Casino

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Grand Hotel & Casino

Prices for upcoming dates