Tropical Islands

Don't sleep here, terrible

I absolutely do not recommend this hotel to anyone. The staff are completely unhelpful. They didn't answer our questions upon check-in and were surly and rude. The management is indifferent and unhelpful towards hotel guests. There is no room cleaning, hygiene is zero. They didn't answer our questions about our young child. I definitely do not recommend it!!!!!!!! The children's play areas are dirty, most are broken or close early.

Fedt sted.

* Room was not avalible when we arrived - we were "forced" into another room. Therefore, didnt get the same type of room as others we were traveling with. * On the day 1st full-day we got blocked (room, purchaes etc.) as when the room was changed, the reception had set us to 1 night stay instead of 3. It took approx. 30 min of showing Hotel.com confirmation and Bank statements to prove that we had paid for t he stay. * on the 2nd full-day cleaning was trying to get us out of the room as they still had stated that we had to check out the day before. Again, we have to prove that we had paid for the stay. * The alternative room we got did not fully work. Door card did not work, so we had to get a physical key instead. There were no soap in the room, we had to ask for some of the sheets to be changed as they did not look clean and we had to go to the reception to ask for toilet paper as there were only 1 roll for 4 people 4 days and there was no cleaning while we stayed there. * Tropical Island in general lack employees, everywhere. Giant queues at the reception (between 30-60 min wait time) bar, restaurants without food (runs out around 7 PM but you pay full price). There's no toilets at the buffet area so you have to go out (that is fine) but they require you to stand in the line (to get a table, approx 15-20 min) to get back in side even though you have a table. * I have 5 more items but do not have more space to write this review STAY AWAY! Find somethign else!

It has an amazing potential, but just lacks quality at some important points. Service is just, none existing. 1. We had trouble checking in, the information level regarding this was a joke, took like 45 minutes but succeded in the end. Why? We don't know. 2. Our bracelets could not open our door (luckily the key could), annoying but not that big of a hassle. We went to the reception to fix it - service level was again very bad - ended with "we hope"... Did not work, and we gave up about that. 3. Dirty glass in the room, to few glasses/cups/towels. 4. Towel heater did not work. Called the "Please call us in you need anything at all number". "We will send someone" they said, never showed up. We called again the day after, but the phone just ended on voicemail. Send an e-mail, never received and answer - thats a week ago now. 5. Food, goods, services, games, you name it everything is just overpriced beyond whats reasonable. 5 euro for 0.5L of coke? Joke. I'll just grab some water then, is there some water fountains in one of Europes best countries regarding tap water? Nope, cause they want you to buy.... Coke, monster, beers, at overprice. 6. Food just wasnt... Worth the price. Cafeteria level, restaurant prices. Is there an alternative? Not really, and I know thats why the prices are unfair - but why not make them more fair, and get people to buy more? 7. The smell... Jesus christ on a motorbike. It stinks in the arcade area, like puke smell beyond compare. And we had to go t