Castaways Resort
$159
/ night
Avg. for October
Prices for Castaways Resort
Select dates to see prices and availability
$159
/ night
Avg. for October
Monthly average prices
Nightly prices at Castaways Resort average $99 in April, the cheapest month, and $169 in November, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $154 |
| February | $167 |
| March | $139 |
| April | $99 |
| May | $110 |
| June | $113 |
| July | $108 |
| August | $106 |
| September | $127 |
| October | $159 |
| November | $169 |
| December | $157 |
J
F
M
A
M
J
J
A
S
Oct · $159
O
N
D
Most expensive: November (~$169)
Cheapest: April (~$99)
About this property
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and wedding services.
Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this aparthotel include complimentary wireless internet access, concierge services, and wedding services.
Business amenities
The front desk is staffed during limited hours. Planning an event in Lake Puketi? This aparthotel has 646 square feet (60 square meters) of space consisting of a conference center and 3 meeting rooms. Free self parking is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Rooms
Make yourself at home in one of the 25 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Location
When you stay at Castaways Resort in Lake Puketi, you'll be near the beach and 4 minutes by foot from Karioitahi Beach. This beach aparthotel is 3.3 mi (5.3 km) from Awhitu Regional Park and 4.3 mi (6.9 km) from Massey Park.
What's nearby
Karioitahi Beach(0.2 miles)
Awhitu Regional Park(3.3 miles)
Massey Park(4.3 miles)
Waiuku Health Plus(4.4 miles)
War Memorial Park(4.7 miles)
Waiuku Library(4.8 miles)
Brookesmith Drive Reserve(4.8 miles)
Waiuku Museum(4.8 miles)
Tamakae Reserve(4.9 miles)
Kevan Lawrence Park(4.9 miles)
Lady Jane Franklin Botanical Reserve(4.9 miles)
Centennial Park(5 miles)
River Lane Esplanade Reserve(5.1 miles)
Lina Place Reserve(5.2 miles)
Waiuku Sports Park(5.2 miles)
The preferred airport for Castaways Resort is Auckland Intl. Airport (AKL)(37.2 miles)
Parking
Restaurant
Non-Smoking Rooms
Babysitting / Child Services
Banquet Facilities
Garden
Location
685 Karioitahi Rd, Lake Puketi, New Zealand
Karioitahi Beach (0.2 miles)
Awhitu Regional Park (3.3 miles)
Massey Park (4.3 miles)
Waiuku Health Plus (4.4 miles)
War Memorial Park (4.7 miles)
Waiuku Library (4.8 miles)
Room options
28
Deluxe Chalet, 2 Bedrooms, Kitchenette, Ocean View
Room details
4× Twin Beds
2 King Beds
Sleeps 4
969 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
21
Standard Studio, Kitchenette, Ocean View (Stylish Studio)
Room details
1 King Bed
2 Twin Beds
Sleeps 2
323 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
24
Standard Chalet, 2 Bedrooms, Kitchen, Ocean View
Room details
4× Twin Beds
2 King Beds
Sleeps 4
969 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
15
Deluxe Villa, 3 Bedrooms, Kitchen, Ocean View
Room details
3× King Beds
Sleeps 6
1722 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
14
Villa, 1 Bedroom, Kitchen, Ocean View
Room details
1 King Bed
Sleeps 2
969 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
7
Standard Room
Room details
1 King Bed
Sleeps 2
269 ft²
Air ConditioningHeatingWi-Fi (Free)
14
Villa, 2 Bedrooms, Kitchen, Ocean View
Room details
2 King Beds
Sleeps 4
1346 ft²
BalconySeparate Dining AreaAir ConditioningHeatingWi-Fi (Free)
Guest reviews of Castaways Resort
8.7
Fabulous
Based on 663 verified reviews
Who stays here?
Couple
70%
Family
18%
Group
10%
What guests think
AI-generated summary based on recent guest reviews
At Castaways Resort, reviewers consistently praise the dramatic ocean views and peaceful, remote setting, while feedback on rooms, service, and dining ranges from excellent to uneven, suggesting an experience that can vary depending on unit, timing, and logistics.
Read moreWas this helpful?
What guests think
At Castaways Resort, reviewers consistently praise the dramatic ocean views and peaceful, remote setting, while feedback on rooms, service, and dining ranges from excellent to uneven, suggesting an experience that can vary depending on unit, timing, and logistics.
Many describe spacious villas and chalets with standout balconies and design, but a number report dated fittings, maintenance niggles, thin soundproofing, or missing in-room items in some units. Service is often warm and helpful, yet reception responsiveness, housekeeping consistency, buggy pickups, and phone contact can be unreliable. Guests widely enjoy the restaurant and breakfasts, though some note limited dietary options, slow or unavailable bookings, or inconsistent room service. Expect a restorative hideaway where planning and expectations help ensure a smooth stay.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site spa and outdoor baths earn strong praise, with some reporting great massages. Getting around relies on golf buggies between car park, villas, and restaurant; waits, missed pickups, and limited hours were frustrations for several guests.
Related guest reviews
4
Sarah B E
Jan 10, 2022
·
Stayed 1 night
Service poor overall. Check in and bill payment on check out very poor. Studios fine. New one bed lovely Food quality ok. Restaurant a bit disorganised albeit with well meaning staff. Spa staff super helpful but treatments disappointing with the exception of two of the 5 treatments had. Rather expensive treatments too. Beach a bottom of hill has locals racing motor bikes and doing donuts I. Cars. Not resort’s fault but beach not being relaxing means needed to avoid it and consciously booked resort as over beach. Overall a real shame. It has the makings of somewhere special but isn’t there so cancelled my next two bookings.
Service poor overall. Check in and bill payment on check out very poor. Studios fine. New one bed lovely Food quality ok. Restaurant a bit disorganised albeit with well meaning staff. Spa staff super helpful but treatments disappointing with the exception of two of the 5 treatments had. Rather expensive treatments too. Beach a bottom of hill has locals racing motor bikes and doing donuts I. Cars. Not resort’s fault but beach not being relaxing means needed to avoid it and consciously booked resort as over beach. Overall a real shame. It has the makings of somewhere special but isn’t there so cancelled my next two bookings.
8
steven
Mar 8, 2024
·
Stayed 4 nights
Great overall stay in a villa with spectacular views. Only down side is access is only by golf buggy. If you have a remote villa and early departure, make sure you take any suit cases the night before to your car. As our booked cart did not show up. Not a great end to otherwise fantastic stay.
Great overall stay in a villa with spectacular views. Only down side is access is only by golf buggy. If you have a remote villa and early departure, make sure you take any suit cases the night before to your car. As our booked cart did not show up. Not a great end to otherwise fantastic stay.
10
Michelle
Jul 9, 2023
·
Stayed 1 night
Loved the Spa and outdoor baths. View was amazing. Clean tidy and all very new. Has everything we needed. Could get better pillows for a good nights rest.
Loved the Spa and outdoor baths. View was amazing. Clean tidy and all very new. Has everything we needed. Could get better pillows for a good nights rest.
8
Heshanth
Dec 15, 2022
·
Stayed 19,341 nights
We stayed at Castaways once before and had an excellent stay. That was the reason we chose to take our parents visiting from overseas there. Chalet 18 we stayed in was old, didn’t think it was worth the $$ we paid. The windows hadn't been cleaned, the carpet was old, stained, flat and damp, the aluminium windows were pealing off. It was very basic compared to the chalet we stayed before which was a shame. The food and drinks were decent but the fruit flies in the restaurant seemed to bother everyone. Shame the stone cooked steak was taken off the menu. The spa was amazing. In general the staff were very friendly and helpful. Just the one thing that seemed consistent from our last time.
We stayed at Castaways once before and had an excellent stay. That was the reason we chose to take our parents visiting from overseas there. Chalet 18 we stayed in was old, didn’t think it was worth the $$ we paid. The windows hadn't been cleaned, the carpet was old, stained, flat and damp, the aluminium windows were pealing off. It was very basic compared to the chalet we stayed before which was a shame. The food and drinks were decent but the fruit flies in the restaurant seemed to bother everyone. Shame the stone cooked steak was taken off the menu. The spa was amazing. In general the staff were very friendly and helpful. Just the one thing that seemed consistent from our last time.
8
Åsa
Feb 21, 2026
·
Stayed 1 night
Rummet var fantastiskt och utsikten likaså. Ligger dock väldigt avlägset och bor man i nån av villorna är man utelämnad till skjuts med golfbil. Skjutsen går dock enbart till parkeringen och inte till restaurangen, vilket gör att en middag men vin för båda är uteslutet. Restaurangupplevelsen lämnar dock en del att önska varvid en bokning av hela villan rekommenderas samt att laga middag där.
Rummet var fantastiskt och utsikten likaså. Ligger dock väldigt avlägset och bor man i nån av villorna är man utelämnad till skjuts med golfbil. Skjutsen går dock enbart till parkeringen och inte till restaurangen, vilket gör att en middag men vin för båda är uteslutet. Restaurangupplevelsen lämnar dock en del att önska varvid en bokning av hela villan rekommenderas samt att laga middag där.
10
CENA
Oct 6, 2025
·
Stayed 1 night
Chalet incroyable Tout confort Vue exceptionnelle Excellent petit déjeuner Spa top
Chalet incroyable Tout confort Vue exceptionnelle Excellent petit déjeuner Spa top
8
Sandy
Apr 19, 2024
·
Stayed 2 nights
lOVED THE POSITION AND VIEWS AND THE MASSAGE TREATMENT WAS EXCELLENT
lOVED THE POSITION AND VIEWS AND THE MASSAGE TREATMENT WAS EXCELLENT
8
Cheryle
Apr 22, 2025
·
Stayed 1 night
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
10
Corrie Rebecca
Mar 15, 2025
·
Stayed 5 nights
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon. Make sure to replan golf cart pick ups before 8 am. Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon. Make sure to replan golf cart pick ups before 8 am. Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
10
Laura
Aug 1, 2024
·
Stayed 1 night
Thoroughly enjoyed our stay at castaways. Booked a 1 bedroom villa which had great views. You do need to transfer from the carpark to the room in a buggy, and also need to drive to the restaurant. The food and service at the restaurant was very good, and buffet breakfast had lots of options. Definitely recommend
Thoroughly enjoyed our stay at castaways. Booked a 1 bedroom villa which had great views. You do need to transfer from the carpark to the room in a buggy, and also need to drive to the restaurant. The food and service at the restaurant was very good, and buffet breakfast had lots of options. Definitely recommend
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many guests found rooms very clean, tidy, and well kept. Others noted dirty windows, worn carpets or fixtures, and occasional maintenance leftovers (for example, a rusted kettle or cigarette-butt bottle).
Related guest reviews
4
Johannes
Jan 10, 2026
·
Stayed 2 nights
Castaways does not deserve its 5 stars. It feels more like a standard motel with large rooms and a nice view. The rooms were worn out, the TV lifting system which avoided the TV from blocking the view was broken, both toilets were loose from the floor, one lamp was broken, the windows were very dirty hiding the view that the TV didn’t spoil. The staff in the resection did not show any interest in providing service and just asked us to check with Chat GPT when we asked about some lokal recommendations. The breakfast was also disappointing and had instant powder coffee!
Castaways does not deserve its 5 stars. It feels more like a standard motel with large rooms and a nice view. The rooms were worn out, the TV lifting system which avoided the TV from blocking the view was broken, both toilets were loose from the floor, one lamp was broken, the windows were very dirty hiding the view that the TV didn’t spoil. The staff in the resection did not show any interest in providing service and just asked us to check with Chat GPT when we asked about some lokal recommendations. The breakfast was also disappointing and had instant powder coffee!
10
Michelle
Jul 9, 2023
·
Stayed 1 night
Loved the Spa and outdoor baths. View was amazing. Clean tidy and all very new. Has everything we needed. Could get better pillows for a good nights rest.
Loved the Spa and outdoor baths. View was amazing. Clean tidy and all very new. Has everything we needed. Could get better pillows for a good nights rest.
10
Frankco
May 26, 2025
·
Stayed 3 nights
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
8
Christopher
Jan 4, 2026
·
Stayed 5 nights
Clean room. Great breakfast, appreciated al the in room amneitites
Clean room. Great breakfast, appreciated al the in room amneitites
8
Heshanth
Dec 15, 2022
·
Stayed 19,341 nights
We stayed at Castaways once before and had an excellent stay. That was the reason we chose to take our parents visiting from overseas there. Chalet 18 we stayed in was old, didn’t think it was worth the $$ we paid. The windows hadn't been cleaned, the carpet was old, stained, flat and damp, the aluminium windows were pealing off. It was very basic compared to the chalet we stayed before which was a shame. The food and drinks were decent but the fruit flies in the restaurant seemed to bother everyone. Shame the stone cooked steak was taken off the menu. The spa was amazing. In general the staff were very friendly and helpful. Just the one thing that seemed consistent from our last time.
We stayed at Castaways once before and had an excellent stay. That was the reason we chose to take our parents visiting from overseas there. Chalet 18 we stayed in was old, didn’t think it was worth the $$ we paid. The windows hadn't been cleaned, the carpet was old, stained, flat and damp, the aluminium windows were pealing off. It was very basic compared to the chalet we stayed before which was a shame. The food and drinks were decent but the fruit flies in the restaurant seemed to bother everyone. Shame the stone cooked steak was taken off the menu. The spa was amazing. In general the staff were very friendly and helpful. Just the one thing that seemed consistent from our last time.
10
Brad
Oct 23, 2023
·
Stayed 1 night
Fantastic but showing a bit of wear and tear in the units
Fantastic but showing a bit of wear and tear in the units
10
Cari
Jan 5, 2026
·
Stayed 1 night
Beautiful room very clean perfectly appointed
Beautiful room very clean perfectly appointed
10
Rahim
Feb 16, 2025
·
Stayed 1 night
This is one of the best resort with spectacular views. I am glad we stayed over here for our Valentine's day. Beautiful ocean view from top of the hill, we got magnificent sun set. Very few negatives, there was a glass bottle with cigarette butts in it in the gallery, the water kettle was rusted. Other than this we loved this property. Highly recommend.
This is one of the best resort with spectacular views. I am glad we stayed over here for our Valentine's day. Beautiful ocean view from top of the hill, we got magnificent sun set. Very few negatives, there was a glass bottle with cigarette butts in it in the gallery, the water kettle was rusted. Other than this we loved this property. Highly recommend.
10
Louise
Jun 8, 2025
·
Stayed 2 nights
Very clean and the service is excellent.
Very clean and the service is excellent.
10
Corrie Rebecca
Mar 15, 2025
·
Stayed 5 nights
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon. Make sure to replan golf cart pick ups before 8 am. Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
Beautiful property! The villa was like new inside, super clean and comfortable. Great views of the sunrise, sunset and the stars and moon. Make sure to replan golf cart pick ups before 8 am. Only other issue I had was asking to cancel or move 2 days (over a month and a half before the trip) to a sister property, they said they were fully booked so I would have to cancel the entire stay and try to rebook again for the new dates I wanted. I even offered to stay at a sister property in areas where excursions that had been booked and were several hours away.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Spacious villas and chalets offer striking ocean views, large balconies, and generally comfortable layouts. Some units feel dated or have maintenance issues, limited in-room amenities, thin soundproofing, or occasional noise from wildlife.
Related guest reviews
10
Jess
Nov 8, 2024
·
Stayed 3 nights
All the staff we interacted with were lovely. The chalet we stayed in was spacious and had everything you could need but the rooms were a little tired if that is something that matters to you. The views are truly spectacular. We will definitely be back.
All the staff we interacted with were lovely. The chalet we stayed in was spacious and had everything you could need but the rooms were a little tired if that is something that matters to you. The views are truly spectacular. We will definitely be back.
4
Ingrid
Feb 18, 2025
·
Stayed 26 nights
More than a view is needed for a pleasant stay. To classify the property as a resort is a stretch. Calling and waiting for a golf buggy to take you everywhere, including to your car is ridiculous. Also, the villas are not properly sound proofed to rent to two different sets of guests. Worst of all, the cleaning services were completely unreliable. We were even told we had to be in the villa when cleaners came. We didn’t travel 12,000km to sit in a room waiting for the cleaners to come! As beautiful as the view is, we can’t recommend the Castaways Resort for more than a one night stay.
More than a view is needed for a pleasant stay. To classify the property as a resort is a stretch. Calling and waiting for a golf buggy to take you everywhere, including to your car is ridiculous. Also, the villas are not properly sound proofed to rent to two different sets of guests. Worst of all, the cleaning services were completely unreliable. We were even told we had to be in the villa when cleaners came. We didn’t travel 12,000km to sit in a room waiting for the cleaners to come! As beautiful as the view is, we can’t recommend the Castaways Resort for more than a one night stay.
8
Monika
Apr 20, 2022
·
Stayed 3 nights
Great 2 bedroom chalet. Amazing views.
Great 2 bedroom chalet. Amazing views.
6
Vannessa
Jan 2, 2025
·
Stayed 1 night
Great two bedroom suite with two bathrooms attached however shower was old and couldn’t adjust or remove head piece. Birds nesting in wall and made noises in the night and chirping early in the morning.
Great two bedroom suite with two bathrooms attached however shower was old and couldn’t adjust or remove head piece. Birds nesting in wall and made noises in the night and chirping early in the morning.
10
Kevin
Nov 27, 2025
·
Stayed 5 nights
Absolutely MAJESTIC!!! We stayed in a 1 bedroom Villa and that itself was a vacation. The view was absolutely stunning. Waking up and having coffee on the huge balcony was like out of a dream. The service was phenomenal, the communication was phenomenal and might I say this price was phenomenal! My wife and I highly recommend!
Absolutely MAJESTIC!!! We stayed in a 1 bedroom Villa and that itself was a vacation. The view was absolutely stunning. Waking up and having coffee on the huge balcony was like out of a dream. The service was phenomenal, the communication was phenomenal and might I say this price was phenomenal! My wife and I highly recommend!
10
Tom
Oct 6, 2024
·
Stayed 3 nights
The rooms are amazing and the views from the balcony are just stunning- even when it rains
The rooms are amazing and the views from the balcony are just stunning- even when it rains
8
Rachel
Mar 24, 2025
·
Stayed 1 night
Beautiful location. Came back for our anniversary (we got married here 8 years ago). Only downfall was we were in a 1 bedroom unit joined to a villa, the bedroom had no kitchen facilities, no coffee and no cutlery other than teaspoons. But we would stay here again and staff were very accommodating
Beautiful location. Came back for our anniversary (we got married here 8 years ago). Only downfall was we were in a 1 bedroom unit joined to a villa, the bedroom had no kitchen facilities, no coffee and no cutlery other than teaspoons. But we would stay here again and staff were very accommodating
8
Jan
Nov 27, 2024
·
Stayed 4 nights
Lovely spacious abode. Amazing views.
Lovely spacious abode. Amazing views.
10
Kathryn E
Jan 22, 2026
·
Stayed 3 nights
Gorgeous space and incredible ocean views!
Gorgeous space and incredible ocean views!
8
Jacob
Sep 7, 2023
·
Stayed 1 night
Great stay, awful pillows
Great stay, awful pillows
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly, accommodating, and helpful, including proactive problem resolution. However, reception responsiveness, housekeeping reliability, phone/buggy coordination, and check-in delays were recurring weak points for some stays.
Related guest reviews
6
Che
Dec 30, 2022
·
Stayed 1 night
Nice view and close to the beach. The receptionist is not friendly. I understand it was busiest time during the christmas and new year but its not a excuse. I paid $20 for the late check out, but the cleaner still asked us to leave at 10?? The Spa- I booked a time slot online 2 days before staying. 10 min Before entering the spa I checked with reception. The receptionist told me just go to the spa. When I arrived the spa, they still asked me to wait another 15mins. The staff were unprofessional. Breakfast service very slow.
Nice view and close to the beach. The receptionist is not friendly. I understand it was busiest time during the christmas and new year but its not a excuse. I paid $20 for the late check out, but the cleaner still asked us to leave at 10?? The Spa- I booked a time slot online 2 days before staying. 10 min Before entering the spa I checked with reception. The receptionist told me just go to the spa. When I arrived the spa, they still asked me to wait another 15mins. The staff were unprofessional. Breakfast service very slow.
2
Sean
Nov 17, 2025
·
Stayed 4 nights
Disappointing Stay at Castaways Resort! I was really looking forward to my stay at Castaways Resort, but unfortunately the experience was far from what I expected. There was no daily housekeeping service, no fresh towels, no trash removal, nothing. For the price of the stay, that’s simply unacceptable. We requested towels and they were never delivered. The room itself was also very disappointing. There was no dresser or usable storage, which made it difficult to unpack, and the balcony had no furniture, so it was basically unusable. It felt unfinished and not at all like what was advertised for a “5 star resort”. The bed didn’t even have a fitted sheet. To make matters worse, I requested a call from the general manager twice, and never received any kind of response. The lack of communication and customer service was extremely frustrating. The only positive was the view. The restaurant was underwhelming at best. Overall, I left feeling extremely let down and would not recommend Castaways Resort based on this experience.
Disappointing Stay at Castaways Resort! I was really looking forward to my stay at Castaways Resort, but unfortunately the experience was far from what I expected. There was no daily housekeeping service, no fresh towels, no trash removal, nothing. For the price of the stay, that’s simply unacceptable. We requested towels and they were never delivered. The room itself was also very disappointing. There was no dresser or usable storage, which made it difficult to unpack, and the balcony had no furniture, so it was basically unusable. It felt unfinished and not at all like what was advertised for a “5 star resort”. The bed didn’t even have a fitted sheet. To make matters worse, I requested a call from the general manager twice, and never received any kind of response. The lack of communication and customer service was extremely frustrating. The only positive was the view. The restaurant was underwhelming at best. Overall, I left feeling extremely let down and would not recommend Castaways Resort based on this experience.
4
Johannes
Jan 10, 2026
·
Stayed 2 nights
Castaways does not deserve its 5 stars. It feels more like a standard motel with large rooms and a nice view. The rooms were worn out, the TV lifting system which avoided the TV from blocking the view was broken, both toilets were loose from the floor, one lamp was broken, the windows were very dirty hiding the view that the TV didn’t spoil. The staff in the resection did not show any interest in providing service and just asked us to check with Chat GPT when we asked about some lokal recommendations. The breakfast was also disappointing and had instant powder coffee!
Castaways does not deserve its 5 stars. It feels more like a standard motel with large rooms and a nice view. The rooms were worn out, the TV lifting system which avoided the TV from blocking the view was broken, both toilets were loose from the floor, one lamp was broken, the windows were very dirty hiding the view that the TV didn’t spoil. The staff in the resection did not show any interest in providing service and just asked us to check with Chat GPT when we asked about some lokal recommendations. The breakfast was also disappointing and had instant powder coffee!
10
Farhana
Apr 24, 2025
·
Stayed 2 nights
I liked the fact that the property manager addressed our concerns promptly and provided solutions. Excellent customer service.
I liked the fact that the property manager addressed our concerns promptly and provided solutions. Excellent customer service.
10
David
Mar 8, 2023
·
Stayed 1 night
Very friendly and helpful staff. Would stay again. Thanks Castaways
Very friendly and helpful staff. Would stay again. Thanks Castaways
8
Cheryle
Apr 22, 2025
·
Stayed 1 night
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
10
Louise
Jun 8, 2025
·
Stayed 2 nights
Very clean and the service is excellent.
Very clean and the service is excellent.
10
Kelea
Dec 22, 2024
·
Stayed 2 nights
Perfect place to get away from the busy city life - From the warm and welcoming greeting we received from the lovely receptionist to the beautiful accommodation. The views from the villa was absolutely breathtaking. Highly recommend! Thank you to the wonderful staff and service!
Perfect place to get away from the busy city life - From the warm and welcoming greeting we received from the lovely receptionist to the beautiful accommodation. The views from the villa was absolutely breathtaking. Highly recommend! Thank you to the wonderful staff and service!
4
Col
Jun 21, 2025
·
Stayed 1 night
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
10
Louise
Apr 26, 2025
·
Stayed 1 night
Check was easy and prompt. Friendly staff. Asked for an accessible unit and this was no problem
Check was easy and prompt. Friendly staff. Asked for an accessible unit and this was no problem
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Set on a hill above a black-sand beach outside Auckland, the setting is quiet and scenic. The property is remote and steep, which some found hard to navigate but ideal for a tranquil escape.
Related guest reviews
10
Christopher
Jan 20, 2025
·
Stayed 2 nights
Unusual hotel by a black sand beach with an ocean view with a range of accommodation going up a steep hill. Quiet, wind blown and can be sunny depending on the changing weather with views of the Tasman Sea.
Unusual hotel by a black sand beach with an ocean view with a range of accommodation going up a steep hill. Quiet, wind blown and can be sunny depending on the changing weather with views of the Tasman Sea.
10
Kathryn
Feb 28, 2025
·
Stayed 4 nights
Castaways Resort was wonderful. The chalet was clean, comfortable, and had a wonderful view of the sea. The restaurant was good and had a great variety for breakfast. It is out of the way, but if you’re looking for someplace remote and quiet, this place is excellent.
Castaways Resort was wonderful. The chalet was clean, comfortable, and had a wonderful view of the sea. The restaurant was good and had a great variety for breakfast. It is out of the way, but if you’re looking for someplace remote and quiet, this place is excellent.
10
Frankco
May 26, 2025
·
Stayed 3 nights
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
A real hidden gem outside of Auckland, felt like an island on its own and the name Castaways really live up to its name with amazing views. The Villa was exceptional clean and the service from reception to everyone was fantastic.
10
Fran
Sep 23, 2024
·
Stayed 1 night
Such a peaceful wild location away from everything. Perfect!
Such a peaceful wild location away from everything. Perfect!
8
Åsa
Feb 21, 2026
·
Stayed 1 night
Rummet var fantastiskt och utsikten likaså. Ligger dock väldigt avlägset och bor man i nån av villorna är man utelämnad till skjuts med golfbil. Skjutsen går dock enbart till parkeringen och inte till restaurangen, vilket gör att en middag men vin för båda är uteslutet. Restaurangupplevelsen lämnar dock en del att önska varvid en bokning av hela villan rekommenderas samt att laga middag där.
Rummet var fantastiskt och utsikten likaså. Ligger dock väldigt avlägset och bor man i nån av villorna är man utelämnad till skjuts med golfbil. Skjutsen går dock enbart till parkeringen och inte till restaurangen, vilket gör att en middag men vin för båda är uteslutet. Restaurangupplevelsen lämnar dock en del att önska varvid en bokning av hela villan rekommenderas samt att laga middag där.
10
krishan
Sep 1, 2025
·
Stayed 1 night
Good getaway option for aucklanders
Good getaway option for aucklanders
8
Heather
Dec 5, 2024
·
Stayed 1 night
Excellent spot, quite quiet so I guess we were lucky. Cool West Coast beach with tons of activity going on
Excellent spot, quite quiet so I guess we were lucky. Cool West Coast beach with tons of activity going on
10
stuart
Nov 12, 2024
·
Stayed 1 night
Amazing location overlooking the Tasman Sea Trendy buildings
Amazing location overlooking the Tasman Sea Trendy buildings
10
Shivani
Feb 25, 2025
·
Stayed 2 nights
Castaways is a fantastic property to stay at. The location, the views from our chalet, were all incredible! Deepak at the reception was very accommodating and most helpful with our queries and requests. If you want to truly unwind and relax, then this resort is an absolute must!! The best part is that you can arrive here (from Auckland) in an hour and feel like you’re so far away from the hustle and bustle of the city. 👍🤗
Castaways is a fantastic property to stay at. The location, the views from our chalet, were all incredible! Deepak at the reception was very accommodating and most helpful with our queries and requests. If you want to truly unwind and relax, then this resort is an absolute must!! The best part is that you can arrive here (from Auckland) in an hour and feel like you’re so far away from the hustle and bustle of the city. 👍🤗
8
Vannessa
Dec 7, 2024
·
Stayed 1 night
Great location for the beach
Great location for the beach
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and restaurant meals are often praised, with several noting tasty dishes and good variety. Critiques include limited vegetarian options, slow or unavailable bookings, cold room service, fruit flies, and occasional ordering-system issues.
Related guest reviews
10
Rachael
Jul 23, 2023
·
Stayed 1 night
Such a restful place even in the middle of winter! Fantastic accommodation. Very well set up - high level of cleanliness and comfort. Beautiful surroundings and great staff! The restaurant is fantastic too. Never fails to impress,
Such a restful place even in the middle of winter! Fantastic accommodation. Very well set up - high level of cleanliness and comfort. Beautiful surroundings and great staff! The restaurant is fantastic too. Never fails to impress,
8
Christopher
Jan 4, 2026
·
Stayed 5 nights
Clean room. Great breakfast, appreciated al the in room amneitites
Clean room. Great breakfast, appreciated al the in room amneitites
10
Natasha
Feb 2, 2026
·
Stayed 1 night
When we arrived, our room had been damaged by a rock hitting the window and therefore were moved to a safer room immediately. When we were settled, the view was amazing, and all we wanted to do was spend time watching the ocean. If you are to stay here and watch the sunset, grab some cheese and a bottle of wine- nothing was more perfect. Everything about this place was perfect. Clean, friendly staff, delicious food, and great location.
When we arrived, our room had been damaged by a rock hitting the window and therefore were moved to a safer room immediately. When we were settled, the view was amazing, and all we wanted to do was spend time watching the ocean. If you are to stay here and watch the sunset, grab some cheese and a bottle of wine- nothing was more perfect. Everything about this place was perfect. Clean, friendly staff, delicious food, and great location.
10
Peter
Aug 10, 2023
·
Stayed 2 nights
Very good chef Bishan. Very well designed studio apartment. Not too far to drive to Waiuku for other dining. Beach good for walking . We were there in the winter so too cold to swim etc. Great steeping off place for Awhitu Peninsula
Very good chef Bishan. Very well designed studio apartment. Not too far to drive to Waiuku for other dining. Beach good for walking . We were there in the winter so too cold to swim etc. Great steeping off place for Awhitu Peninsula
4
CHUAN HEE
Jun 18, 2023
·
Stayed 1 night
No VIP Access ? Only restaurant at the property - told me there are fully booked for dinner and can’t accept any more diners. My family of 2 adults and 2 young children had to go hungry for the night.
No VIP Access ? Only restaurant at the property - told me there are fully booked for dinner and can’t accept any more diners. My family of 2 adults and 2 young children had to go hungry for the night.
10
Vatsal
Apr 30, 2025
·
Stayed 1 night
The restaurant is very for the breakfast, very small amount of options for vegans or vegetarians. There is definitely a room for improvement for the restaurant. Otherwise we loved our stay. Thank you
The restaurant is very for the breakfast, very small amount of options for vegans or vegetarians. There is definitely a room for improvement for the restaurant. Otherwise we loved our stay. Thank you
8
Cheryle
Apr 22, 2025
·
Stayed 1 night
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
A bit of difficulty navigating to and from site. Reception staff was preoccupied with text messages to notice our presence. Check-in delayed by an hour and a half because room not serviced. Free non-alcoholic drink voucher offered while we waited down at the restaurant. Restaurant staff wonderful evening and at breakfast. Staff driving us to and from our room, car park and restaurant were super friendly. These staff were most apologetic about some of the reception issues we had both at check in and not being able ring for a buggy to take us to breakfast. Accommodation was fabulous. It was high up the hill and our car was parked even further up the hill so had to schedule staff to transport us around the property. Breathtaking views. Very spacious with separate lounge, dining kitchenette, bedroom, bathroom and cloth washing machine & dryer in passage behind cupboard doors. Lots of cupboard solace. Kitchen well equipped for cooking nd preparing meals. A very relaxing stay, just what we needed after a hectic two weeks in New Zealand. Meals at the Restaurant both day and night were delicious.
10
Fetaia'i
Jun 9, 2024
·
Stayed 1 night
A beautiful location, especially just a little outside of the city. Breakfast was amazing!
A beautiful location, especially just a little outside of the city. Breakfast was amazing!
4
Col
Jun 21, 2025
·
Stayed 1 night
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
Room service food was cold for which I received only a 20% discount!!! Should have been free. Trying to reach anyone in the resort via the phone system was a nightmare. I would never go to this resort ever again
10
Laura
Aug 1, 2024
·
Stayed 1 night
Thoroughly enjoyed our stay at castaways. Booked a 1 bedroom villa which had great views. You do need to transfer from the carpark to the room in a buggy, and also need to drive to the restaurant. The food and service at the restaurant was very good, and buffet breakfast had lots of options. Definitely recommend
Thoroughly enjoyed our stay at castaways. Booked a 1 bedroom villa which had great views. You do need to transfer from the carpark to the room in a buggy, and also need to drive to the restaurant. The food and service at the restaurant was very good, and buffet breakfast had lots of options. Definitely recommend
Was this helpful?
AI-generated summary based on recent guest reviews
10
Barbara
Sep 18, 2026
·
Stayed 1 night
Beautiful Spot.
Beautiful Spot.
10
Lillian
Jul 18, 2026
·
Stayed 2 nights
Glorious views of the beach , and sunset. Modern villa with new appliances and well equipped kitchen. Cleanliness needs to be improved: shower stalls need some intensive scrubbing, countertops wiped down.
Glorious views of the beach , and sunset. Modern villa with new appliances and well equipped kitchen. Cleanliness needs to be improved: shower stalls need some intensive scrubbing, countertops wiped down.
10
James
May 29, 2026
·
Stayed 2 nights
Amazing property. We stayed in the two bedroom, 2 bathroom unit with full kitchen and family room and were very comfortable. The accommodations were modern and clean. We really appreciated the washer and dryer in the unit. The view of Karioitahi beach was incredible. We really enjoyed our two night stay and would definitely return if back in Auckland area.
Amazing property. We stayed in the two bedroom, 2 bathroom unit with full kitchen and family room and were very comfortable. The accommodations were modern and clean. We really appreciated the washer and dryer in the unit. The view of Karioitahi beach was incredible. We really enjoyed our two night stay and would definitely return if back in Auckland area.
8
Warren
May 16, 2026
·
Stayed 1 night
Clean and tidy
Clean and tidy
8
Aimee
May 5, 2026
·
Stayed 1 night
Great location, peaceful, great views.
Great location, peaceful, great views.
FAQs about Castaways Resort
Is parking available at the property?
Yes, free self-parking is available on-site.
What type of breakfast is offered and what are the serving hours?
Full breakfasts are available daily from 7:30 AM to 10:30 AM for a fee of approximately NZD 20 to 40 per person.
Does the property allow pets?
No pets are allowed, but service animals are permitted.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 6:00 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, subject to availability and may incur additional charges.
What accessibility features does the property offer for guests with disabilities?
The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms. It is advisable to contact the property for specific accessibility needs.
What is the location of the property in relation to key landmarks?
The property is located near Karioitahi Beach, just 0.3 km (0.2 miles) away. It is also 3.3 mi (5.3 km) from Awhitu Regional Park and 4.3 mi (6.9 km) from Massey Park.
What are the policies for children staying at the property?
Children aged 2 years old and younger can stay for free when occupying the parent or guardian's room using existing bedding.
What are the policies regarding extra beds and cribs?
Cribs (infant beds) are available for NZD 30 per stay. Rollaway or extra beds are not available.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-22: 184.47639177648927USD
- 2026-10-23: 269.29425729840085USD
- 2026-10-24: NO DATA
- 2026-10-25: 173.14309059576416USD
- 2026-10-26: 110.97042721252441USD
- 2026-10-27: 86.9575453961792USD
- 2026-10-28: 98.14244887207032USD
- 2026-10-29: 121.28666140548705USD
- 2026-10-30: 134.06324497091674USD
- 2026-10-31: 273.83060804223635USD
- 2026-11-01: 108.0603307581482USD
- 2026-11-02: 130.66672145278932USD
- 2026-11-03: 122.66807146609497USD
- 2026-11-04: 124.70881383041382USD
- 2026-11-05: 151.2259753965454USD
- 2026-11-06: 136.94202861932374USD
- 2026-11-07: 238.14816762469482USD
- 2026-11-08: 107.3821491382141USD
- 2026-11-09: 151.2259753965454USD
- 2026-11-10: 186.43108812506102USD
- 2026-11-11: 139.62089994662475USD
- 2026-11-12: 139.69836019299316USD
- 2026-11-13: 177.22498620867918USD
- 2026-11-14: 243.11283098730468USD
- 2026-11-15: 128.78519674594116USD
- 2026-11-16: 133.5134818078308USD
- 2026-11-17: 155.01158920513916USD
- 2026-11-18: 115.47111662512206USD
- 2026-11-19: 125.91790073712158USD
- 2026-11-20: 121.18682508618164USD
- 2026-11-21: 211.39602305236815USD
- 2026-11-22: 110.8690843175354USD
- 2026-11-23: 93.16794140698242USD
- 2026-11-24: 110.06298928601075USD
- 2026-11-25: 104.37582016204834USD
- 2026-11-26: 111.01173820257569USD
- 2026-11-27: 158.30518621179198USD
- 2026-11-28: 238.23914425177003USD
- 2026-11-29: 109.85349822518921USD
- 2026-11-30: 109.85349822518921USD
- 2026-12-01: 105.65493715777588USD
- 2026-12-02: 98.75819320202636USD
- 2026-12-03: 113.8418063838501USD
- 2026-12-04: 126.35651114309692USD
- 2026-12-05: 202.68457444537353USD
- 2026-12-06: 104.68568682778931USD
- 2026-12-07: 91.58292106677246USD
- 2026-12-08: 89.8053672022705USD
- 2026-12-09: 116.63063205578614USD
- 2026-12-10: 94.97644855371094USD
- 2026-12-11: 140.8203909934387USD
- 2026-12-12: 239.62856655578614USD
- 2026-12-13: 102.07678566888427USD
- 2026-12-14: 103.87829066271972USD
- 2026-12-15: 105.90516568267822USD
- 2026-12-16: 107.70039613119506USD
- 2026-12-17: 96.35352720922852USD
- 2026-12-18: 110.11731161151123USD
- 2026-12-19: 173.63166624188233USD
- 2026-12-20: 112.00258563739014USD
- 2026-12-21: 119.93922633856201USD
- 2026-12-22: 117.95006707122802USD
The front desk is open daily from 8:00 AM - 6:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- Fee for full breakfast: approximately NZD 20 to 40 per person
- Crib (infant bed) fee: NZD 30 per stay
- Credit card charges are subject to a surcharge of 3 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-Smoking Rooms
Babysitting / Child Services
Banquet Facilities
Garden
General
Restaurant
Non-Smoking Rooms
Massage
Spa & Wellness Centre
Body Treatments
Facial Treatments
Picnic Area/Tables
Packed Lunches
Family Room
Beach Sun Loungers
Parking
Parking
Free Parking
Parking Onsite
Services
Babysitting / Child Services
Banquet Facilities
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Concierge Services
Activities
Garden
Beach (Nearby)
Hiking
Outdoor Furniture
Terrace
Internet
Free Wi-Fi