The Beresford Hotel

Fire alarm went of once during each of my two nights stay Once at 1.30am and the other day at 3am in the middle of the night No one from the staff came to check on guests, no information given either Really unsafe process in place - doubt its compliant either … would be interesting to check Horrible stay and they refused to refund the stay while they could not even fulfil the minimum required from a hotel - being able to sleep basically Not recommending this place at all

Front of house staff very polite and helpful , hotel is in a great location and fabulous views. Needs updating / maintenance just lets it down. Overall ok stay

During my recent hotel stay with my partner, the experience was completely unacceptable. On arrival at 16:30 we were told our beds weren’t made due to a late linen delivery. Even when we returned at 20:30, the room still wasn’t ready. Although the hotel claimed to be accessible, one lift was broken and the other was too small for my wheelchair, forcing me to use crutches and climb stairs to reach our room. The room door was wedged shut due to thick paint on the frame, and neither of us could open it. After requesting a room change, we were told the only available room was on the 3rd floor, but the lift only went up, not down, making it impossible for me as a wheelchair user. We agreed to have the door frame shaved down, which took until around 23:15. We then discovered the heating didn’t work and the water was barely warm, so we couldn’t shower after a 7‑hour journey. From 23:35 onwards, the fire alarm went off repeatedly throughout the night (around 7 times), preventing any sleep. The next morning we moved to a nearby hotel and lost the first day of our holiday. When we returned to request a refund, the fire brigade had closed the hotel because the alarm system couldn’t be repaired. The manager claimed they had reported themselves to booking sites.

The hotel is in a good location our room was 2nd floor with a fantastic view of the sea and local area our room was clean and tidy but needed a lot of updating ie cracked windows cigarette burns old shower the man on reception was excellent sorted out parking and helped us with our bags

The room had an amazing view of the sea!