Name: Holiday Inn Express Jakarta Pluit Citygate by IHG
Address: Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, Penjaringan, Indonesia, Penjaringan, Special Capital Region of Jakarta, Indonesia
Rating: 7.9

Guest reviews

7.9

Good

Based on 7,113 verified reviews

Who stays here?

Business

55%

Couple

10%

Family

17%

Group

8%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

Holiday Inn Express Jakarta Pluit Citygate by IHG earns praise for its convenient location connected to Emporium Pluit Mall and airport access, and friendly staff, but reviews cite inconsistent cleanliness, dated maintenance, weak air-conditioning, and a crowded, uneven breakfast.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Vincent Bernard

19 Feb 2026

·

Stayed 2 nights

On the first night of my business trip, the room smelled musky upon entering, but since my arrival was at midnight, I just tried to sleep it off. But the sheets felt uncomfortable. During the morning, I was horrified to find my bed sheets discolored and dirty. Upon going to the toilet, the bath towels look horrible, worse than rags to be used on the floor. They were terribly norñt white, smelled funky. Finally, I smelled smoke coming from the air vent.

2

Freedom

3 Feb 2026

·

Stayed 1 night

Cannot find my left amenities bag! I mistakenly left my bag there but they said cannot find anything left behind. And I am very sure about this… Cannot trust the staffs anymore

4

Damond

30 Jan 2026

·

Stayed 1 night

Long walk to get to the hotel lobby. Leaking many places in the restaurant and hotel walkway during heavy downpour. Slippy and dangerous. Breakfast definitely can be improved.

2

Herman

25 Jan 2026

·

Stayed 3 nights

They shutdown elevator to save electricity I was stuck at 8th floor I had to call to get help 4:30am to catch flight to HongKong. They told me late at night or early morning they shutdown elevator. This is illegal and unacceptable. I will report to Holiday Inn in the US. Also floor was wet due to roof leaking. They did not fix since last year I came in the same area was leaking. Lastly they will not print me the invoice with the reason I booked thru Expedia 3rd party. I will not stay at this hotel anymore because they are not Holiday inn quality.

4

Herman

23 Jan 2026

·

Stayed 2 nights

The property is old and dirty. Front desk is surrounded by luggages like warehouse. Noisy and unorganized. Towels are dirty. Rest room is super small and floor is getting wet because no door to close when taking shower. The elevator is fast. Carpet is dirty. Staffs are polite and nice. This is not Holiday Inn Express like we know in the US.

Emporium Pluit Mall 10th Floor, Jl. Pluit Selatan Raya, Penjaringan, Indonesia

Location

A stay at Holiday Inn Express Jakarta Pluit Citygate by IHG places you in the heart of Jakarta, within a 10-minute drive of Dunia Fantasi and Mangga Dua Square. This hotel is 6.8 mi (11 km) from Thamrin City Shopping Mall and 7.3 mi (11.7 km) from Grand Indonesia.

Emporium Pluit Mall(0.1 Miles)

Jakarta History Museum(2.2 Miles)

Taman Fatahillah(2.2 Miles)

Museum Bank Indonesia(2.4 Miles)

Pancoran Chinatown Point(2.5 Miles)

Dunia Fantasi(4.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free self-parking is available on-site. However, parking height restrictions apply.

A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

The hotel is located in the heart of Jakarta, just 0.1 km from Emporium Pluit Mall and within a 10-minute drive of Dunia Fantasi and Mangga Dua Square. It is approximately 11.9 km from Soekarno-Hatta International Airport.

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

Holiday Inn Express Jakarta Pluit Citygate by IHG

Amenities

Property description

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