Voltar para pesquisa

Hotel Boutique Casona de Santa Clara

From

US$ 93

/ noite

Hotel Boutique Casona de Santa Clara - Image 1

Hotel Boutique Casona de Santa Clara - Quarto

Hotel Boutique Casona de Santa Clara - Quarto

Hotel Boutique Casona de Santa Clara - Restaurante

Hotel Boutique Casona de Santa Clara - Banheiro

Selecione datas para ver preços e disponibilidade

From

US$ 93

/ noite

Sobre esta propriedade

Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Este hotel em estilo barroco ainda oferece Wi-Fi de cortesia, serviços de concierge e sala de estar comum.

Restaurante
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Lavagem a seco
Serviços domésticos

Localização

Avenida 6 Oriente 212, Puebla, Estado de Puebla, México

Rua dos Doces (0.1 milhas)

Museo Nacional de la Revolución (0.1 milhas)

Calle de los Dulces (0.1 milhas)

Convento e Museu de Arte Religiosa de Santa Mônica (0.1 milhas)

Museu Poblano de Arte Virreinal (0.2 milhas)

El Barrio del Artista (0.2 milhas)

Mais informações sobre a localização

Opções de quarto

8

Quarto luxo

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

398 ft²

Ar condicionado

Piso aquecido

Banheiro privativo

11

Quarto superluxo

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

344 ft²

Ar condicionado

Piso aquecido

Banheiro privativo

9

Quarto júnior

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

312 ft²

Ar condicionado

Piso aquecido

Banheiro privativo

Avaliações dos hóspedes sobre Hotel Boutique Casona de Santa Clara

9.6

Excepcional

Com base em 86 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Hotel Boutique Casona de Santa Clara, viajantes elogiam a localização central e a facilidade de explorar a área a pé, além dos quartos confortáveis e silenciosos, juntamente com espaços limpos e bem conservados e um atendimento geralmente amigável. No entanto, algumas avaliações apontam falhas nas comodidades dos quartos e na manutenção. Alguns hóspedes não gostaram dos quartos sem janelas e dos banheiros com paredes de vidro que comprometem a privacidade. O estacionamento é feito em local externo e pode ser inconveniente ou confuso. Várias avaliações relataram problemas como água quente demorada ou inexistente, TVs ou pias com defeito, ou alarmes que tocam. Espere uma estadia charmosa e central, com quartos confortáveis e algumas peculiaridades de manutenção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Hotel Boutique Casona de Santa Clara, viajantes elogiam a localização central e a facilidade de explorar a área a pé, além dos quartos confortáveis e silenciosos, juntamente com espaços limpos e bem conservados e um atendimento geralmente amigável. No entanto, algumas avaliações apontam falhas nas comodidades dos quartos e na manutenção. Alguns hóspedes não gostaram dos quartos sem janelas e dos banheiros com paredes de vidro que comprometem a privacidade. O estacionamento é feito em local externo e pode ser inconveniente ou confuso. Várias avaliações relataram problemas como água quente demorada ou inexistente, TVs ou pias com defeito, ou alarmes que tocam. Espere uma estadia charmosa e central, com quartos confortáveis e algumas peculiaridades de manutenção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O estacionamento é feito em local externo e pode ser inconveniente ou confuso.

Avaliações dos hóspedes relacionadas

10

Victor Hugo

5 de jul. de 2025

·

Hospedou-se por 1 noite

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

10

Marie

9 de jan. de 2025

·

Hospedou-se por 4 noites

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

8

Carel

1 de out. de 2024

·

Hospedou-se por 2 noites

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

As avaliações mencionam consistentemente espaços muito limpos e bem conservados. No entanto, vários hóspedes relataram problemas de manutenção, como água quente demorada ou inexistente e equipamentos com defeito.

Avaliações dos hóspedes relacionadas

8

Jose

24 de jul. de 2024

·

Hospedou-se por 2 noites

muy bien,con 3 detalles,la tv y el dispensador de jabon del lavabo no funcionaron,la tina del baño muy bonita pero muy alta,para las personas de la tercera edad o con discapacidad en las piernas es complicado,deberian tener mas habitaciones con regadera.

muy bien,con 3 detalles,la tv y el dispensador de jabon del lavabo no funcionaron,la tina del baño muy bonita pero muy alta,para las personas de la tercera edad o con discapacidad en las piernas es complicado,deberian tener mas habitaciones con regadera.

10

Pamela

2 de jan. de 2024

·

Hospedou-se por 1 noite

Está súper limpio y muy céntrico

Está súper limpio y muy céntrico

10

Victor

13 de fev. de 2023

·

Hospedou-se por 1 noite

Excellent place, super clean and friendly staff

Excellent place, super clean and friendly staff

8

Eric

23 de jul. de 2023

·

Hospedou-se por 2 noites

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

8

Leonardo

3 de ago. de 2025

·

Hospedou-se por 1 noite

Un desperdicio terrible de agua. Algún problema con el agua caliente y tarda 7 minutos en salir, desperdiciandose toda esa agua.

Un desperdicio terrible de agua. Algún problema con el agua caliente y tarda 7 minutos en salir, desperdiciandose toda esa agua.

10

Stephanie

15 de jun. de 2024

·

Hospedou-se por 3 noites

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

6

James

29 de mai. de 2024

·

Hospedou-se por 4 noites

Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful

Water in sink in bathroom did not work. TV did not work. We were in the cathedral room and the room was beautiful

6

Erica

2 de jan. de 2025

·

Hospedou-se por 1 noite

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

10

Cynthia

17 de set. de 2023

·

Hospedou-se por 2 noites

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

8

Leticia

3 de set. de 2023

·

Hospedou-se por 2 noites

Tienen que mejorar en mantenimiento de las habitaciones.

Tienen que mejorar en mantenimiento de las habitaciones.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são confortáveis, espaçosos e, muitas vezes, silenciosos, com decoração moderna e camas muito confortáveis. Alguns quartos não têm janelas e os banheiros com paredes de vidro comprometem a privacidade; alguns notaram odores de ar condicionado ou barulho perto da área do café da manhã.

Avaliações dos hóspedes relacionadas

10

Jorge Enrique

21 de fev. de 2024

·

Hospedou-se por 1 noite

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

10

Norma Lilia

19 de jul. de 2023

·

Hospedou-se por 1 noite

I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing

I love the suites. They are big, the bathroom is awesome. I will provide a whole size mirror in the bathroom as a suggestion but other than that everything amazing

10

adriana

31 de jul. de 2025

·

Hospedou-se por 1 noite

Es una propiedad en una casona antigua pero en el interior la habitación era muy moderna y cómoda

Es una propiedad en una casona antigua pero en el interior la habitación era muy moderna y cómoda

10

José

23 de mar. de 2024

·

Hospedou-se por 2 noites

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

8

Carel

1 de out. de 2024

·

Hospedou-se por 2 noites

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

Parkeren moet je ergens anders tegen betaling en het is niet duidelijk wat het kost. Beneden kamer vrij gehorig aangezien die grenst aan de ontbijtzaal.

10

RAUL BRINGAS

2 de jan. de 2023

·

Hospedou-se por 19.358 noites

Todo perfecto. Hotel nuevo, agradable, bonito y muy silencioso. Huéspedes educados y respetuosos, diferentes a los que se encuentran en los grandes hoteles. Detalle negativo es la tina de las suites. Las cortinas son pequeñas y no la cubren por completo, por lo que es imposible evitar que el agua se salga. Sugiero eliminar la regadera de arriba y dejar la regadera de mano al estilo europeo.

Todo perfecto. Hotel nuevo, agradable, bonito y muy silencioso. Huéspedes educados y respetuosos, diferentes a los que se encuentran en los grandes hoteles. Detalle negativo es la tina de las suites. Las cortinas son pequeñas y no la cubren por completo, por lo que es imposible evitar que el agua se salga. Sugiero eliminar la regadera de arriba y dejar la regadera de mano al estilo europeo.

10

Stephanie

15 de jun. de 2024

·

Hospedou-se por 3 noites

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

6

Rogelio

26 de mar. de 2023

·

Hospedou-se por 4 noites

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

6

Erica

2 de jan. de 2025

·

Hospedou-se por 1 noite

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

10

Cynthia

17 de set. de 2023

·

Hospedou-se por 2 noites

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é geralmente amigável, atenciosa e prestativa, com alguns se esforçando para acomodar check-ins antecipados. Alguns hóspedes tiveram experiências de pouca resposta ou interações pouco profissionais.

Avaliações dos hóspedes relacionadas

10

Jorge Enrique

21 de fev. de 2024

·

Hospedou-se por 1 noite

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

Las habitaciones son bastante tranquilas y sin ruidos, son excelentes para descansar y camas muy cómodas. El personal es amable y en general es una muy buena opción para descansar y relajarte después de un día.

10

Jeff

9 de ago. de 2022

·

Hospedou-se por 6 noites

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

10

Victor

13 de fev. de 2023

·

Hospedou-se por 1 noite

Excellent place, super clean and friendly staff

Excellent place, super clean and friendly staff

10

Virginia

18 de jul. de 2024

·

Hospedou-se por 1 noite

Excelente lugar para descansar, la atención de la recepcionista es amable y muy atenta. Es la segunda ocasión en la que me hospedó ahí y sin dudar lo volvería hacer. Gracias por su amabilidad.

Excelente lugar para descansar, la atención de la recepcionista es amable y muy atenta. Es la segunda ocasión en la que me hospedó ahí y sin dudar lo volvería hacer. Gracias por su amabilidad.

8

Eric

23 de jul. de 2023

·

Hospedou-se por 2 noites

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

10

Walter

8 de jan. de 2025

·

Hospedou-se por 3 noites

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

10

Stephanie

15 de jun. de 2024

·

Hospedou-se por 3 noites

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

10

Cecilia

7 de jul. de 2022

·

Hospedou-se por 4 noites

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed

It was the best experience ever, the staff was great in all departments, was welcomed every time we left and came back too hotel. I highly recommend, you will not be disappointed

6

Rogelio

26 de mar. de 2023

·

Hospedou-se por 4 noites

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

El personal no esta calificado para dar servicio o soluciones de problemas en su habitacion, NO tiene ventanas la habitacion!!!

6

Erica

2 de jan. de 2025

·

Hospedou-se por 1 noite

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Would absolutely NOT stay here again. The room allocated to us was in the back of the building, did not have functioning windows, and a bathroom with an odd with a half glass wall. The room was muggy, smelled of moisture. The only solution offered was to run the AC which did nothing to remedy the issue. The bathroom offered zero privacy. I shared the room w my husband and you could hear everything that happened on the other side of that pane of frosted glass. We asked to be moved to another room as this was not what was reserved on Hotels. The receptionist promised to look into it and never bothered. The bathroom sink did not work, water barely sputtered out but I managed. The next morning the sink was back to normal, but after running the shower for 15+ minutes I could not get hot water to run. Went to call the front desk and the phone wasn’t working. Quick google search I called the front desk via my cellphone. Receptionist that answered told me they would look into the hot water issue. When I told them about the sputtering sink, she let me know that the hotel had run out of water but not to worry as it had been refilled that morning. Hot water was never restored and I never did get my shower. Upon check out I reiterated my issues and the girl checking us out laughed and shrugged. I honestly feel that we should be refunded. I reached out to the Hotels.com live chat and found the experience fruitless. Overall terrible.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização central e com fácil acesso a pé, a poucos minutos do Zócalo e de atrações; vários hóspedes se sentiram seguros e encontraram a área conveniente.

Avaliações dos hóspedes relacionadas

10

Mario

23 de jun. de 2024

·

Hospedou-se por 2 noites

Wonderful place to stay. Great location.

Wonderful place to stay. Great location.

10

Jeff

9 de ago. de 2022

·

Hospedou-se por 6 noites

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

This is a beautiful property, friendly and accommodating staff, good sized rooms, great location with lots of history. The area is very safe and easy access to all the historical attractions. Book with confidence, you won’t be disappointed. We’ve been traveling parts of Mexico for 6 weeks, this was our favourite stay.

10

Marie

9 de jan. de 2025

·

Hospedou-se por 4 noites

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

8

Shannon

16 de fev. de 2023

·

Hospedou-se por 5 noites

Very quiet and close to sights

Very quiet and close to sights

8

Eric

23 de jul. de 2023

·

Hospedou-se por 2 noites

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

Excellent spot, customer service was great! They let us check in early due to our early arrival. CLEAN AND CONFORTABLE ROOM. The only thing I disliked was a large beeping sound emitting from smoke detector in the center of the room. It would beep every 2 minutes…..besides that, the location is great and in the center of everything. Would recommend and contemplate staying here again if they fix the loud beeping

10

Jesus Alberto

1 de jan. de 2023

·

Hospedou-se por 19.356 noites

muy tranquilo, accesibilidad a las instalaciones, centrico,limpio

muy tranquilo, accesibilidad a las instalaciones, centrico,limpio

10

Walter

8 de jan. de 2025

·

Hospedou-se por 3 noites

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

Great property and beautiful rooms. The staff is helpful and everyone is nice. The location is perfect and you're in the middle of everything. I'll be back for sure! Some areas of improvement: Replace the safes or provide clearer instructions. Use better quality toiletries. The body lotion is useless and mostly water. Replace the robes. They only fit children. Thanks for a great stay!

10

Richard

12 de fev. de 2023

·

Hospedou-se por 2 noites

Relaxing setting nicely situated five minutes south of the Zocalo area

Relaxing setting nicely situated five minutes south of the Zocalo area

10

Cynthia

17 de set. de 2023

·

Hospedou-se por 2 noites

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

Very clean and renovated, walkable and central to the zocalo (central plaza). Many restaurants and walkable activities. The room was beautiful and bed was very comfortable.

10

Caren

9 de mai. de 2024

·

Hospedou-se por 3 noites

Muy céntrico, excelente

Muy céntrico, excelente

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

Alguns hóspedes apreciaram o café da manhã, incluindo opções vegetarianas. Um hóspede observou que sua tarifa não incluía o café da manhã.

Avaliações dos hóspedes relacionadas

10

Victor Hugo

5 de jul. de 2025

·

Hospedou-se por 1 noite

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

Hermosa habitación y muy lindo lugar. El parqueadero queda bastante lejos del hotel y cubre solo de 9 pm a 9 am. No incluye desayuno.

10

JAIME VELAZQUEZ

10 de dez. de 2025

·

Hospedou-se por 1 noite

No hice uso del restaurante

No hice uso del restaurante

10

Marie

9 de jan. de 2025

·

Hospedou-se por 4 noites

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

The worst part about this hotel? No elevator. It's not a big deal since the hotel is only two levels. However, if you have heavy bags like we did, there is help. The place is very nice, and the breakfast was delicious. My husband really enjoyed their "Cafe de la olla" which is essentially brewed coffee, as we enjoy it here in the states. The part he enjoyed was that they flavored it with cinnamon sticks. The rooms are big and well maintained. The bed is super comfy and the bathroom is well equipped, and it even comes with a bathtub, a rarity in Mexico hotels. I highly recommend their hot stone massages. We enjoyed a couples massage. It was very relaxing. This hotel is only a few block from the city square and several businesses.

8

Alexis Rafael

17 de mar. de 2024

·

Hospedou-se por 4 noites

Es un hotel tranquilo y con personal amable, lástima que el restaurante coloque mesas en la entrada de las habitaciones de la planta baja, haciendo incómodo el acceso a las habitaciones.

Es un hotel tranquilo y con personal amable, lástima que el restaurante coloque mesas en la entrada de las habitaciones de la planta baja, haciendo incómodo el acceso a las habitaciones.

10

José

23 de mar. de 2024

·

Hospedou-se por 2 noites

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

Es un excelente lugar para quedarse en el centro histórico, el personal muy amable. Lo único que no me gustó fue que el baño estaba enfrente de la cama y eran paredes de cristal, la puerta no cerraba bien y hacían falta percheros para colgar toallas, ropa, etc. El aire acondicionado desprendía un olor raro como a humedad. No tuve la oportunidad de probar la comida del restaurante pero se veía bien cuando pasaba por ahí.

10

Stephanie

15 de jun. de 2024

·

Hospedou-se por 3 noites

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

We would highly recomend this hotel to others. The room was very comfortable, clean and quiet. The staff were all attentive and kind. The breakfast was good and they had vegetarian options.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

ABBY

13 de nov. de 2023

·

Hospedou-se por 2 noites

EXCELENTE LUGAR...!

EXCELENTE LUGAR...!

10

Javier

há 2 semanas

·

Hospedou-se por 1 noite

Magnífico lugar, excelente ubicación, la habitación súper cómoda y con esta combinación maravillosa de modernidad y arquitectura de casa colonial. Una observación: el hotel no tiene estacionamiento propio, sino convenio con uno público que está muy cerca aunque solo cubre de 21:00 a 09:00 del día siguiente -lo cual es conveniente. Sin embargo el estacionamiento cierra a las 21:00 y después de esa hora ya no te reciben el auto así que debes dejarlo en la calle o buscar otra pensión.

Magnífico lugar, excelente ubicación, la habitación súper cómoda y con esta combinación maravillosa de modernidad y arquitectura de casa colonial. Una observación: el hotel no tiene estacionamiento propio, sino convenio con uno público que está muy cerca aunque solo cubre de 21:00 a 09:00 del día siguiente -lo cual es conveniente. Sin embargo el estacionamiento cierra a las 21:00 y después de esa hora ya no te reciben el auto así que debes dejarlo en la calle o buscar otra pensión.

10

ezequiel

2 de ago. de 2026

·

Hospedou-se por 2 noites

todo estuvo perfecto excelente Hotel limpio el personal Super amable lo recomendaría 100% me hospedé nueve días y todos los días fueron excelentes

todo estuvo perfecto excelente Hotel limpio el personal Super amable lo recomendaría 100% me hospedé nueve días y todos los días fueron excelentes

10

Jorge

31 de mai. de 2026

·

Hospedou-se por 3 noites

Lugar muy céntrico, con instalaciones muy limpias, solo que no hay estacionamiento, pero ellos tienen convenio con estacionamientos cercanos

Lugar muy céntrico, con instalaciones muy limpias, solo que no hay estacionamiento, pero ellos tienen convenio con estacionamientos cercanos

10

Débora

28 de mai. de 2026

·

Hospedou-se por 5 noites

.

.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:30

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

Tem uma pergunta?

As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

outubro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1 $100	2 $100	3 $100
4 $100	5 $98	6 $99	7 $100	8 $100	9 $100	10 $100
11 $99	12 $100	13 $100	14 $100	15 $100	16 $100	17 $100
18 $100	19 $100	20 $101	21 $101	22 $100	23 $100	24 $100
25 $100	26 $101	27 $101	28 $100	29 $101	30 $100	31 $110

novembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.