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Hotel Monte Campana Heredia

From

49 USD

a notte

Hotel Monte Campana Heredia - Image 1

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From

49 USD

a notte

Informazioni su questa struttura

Oltre a 3 piscine all'aperto, questo hotel per non fumatori dispone di un parco acquatico con ingresso incluso nel prezzo e un ristorante. Non mancano gli extra a costo zero come il Wi-Fi gratuito nelle aree comuni e un parcheggio gratuito....

Ristorante
Business center
Servizio in camera
Servizio di pulizia
Personale multilingue
Camere comunicanti

Posizione

5 km norte de la Iglesia de Barva, Birri de Santa barbara, Birri, Jesús, Cantone di Santa Bárbara, Costa Rica

Altre informazioni sulla posizione

Opzioni camera

4

Twin Basic

Dettagli della camera

Posti letto: 4

Camera Familiare - Vista Montagna

Posti letto: 8

1

Quadruple Basic

Dettagli della camera

Posti letto: 4

Camera Familiare - Vista Città

Posti letto: 8

Family Room Bunk Bed

Posti letto: 8

Suite Comfort

Posti letto: 8

Chalet Two Beds

7

Camera Standard

Dettagli della camera

Posti letto: 4

House Bunk Bed

Posti letto: 8

Family Room Two Beds

Posti letto: 8

House City View Two Bedrooms

Posti letto: 8

Studio Deluxe Two Beds

Posti letto: 5

House City View Two Double Beds

Posti letto: 8

Recensioni degli ospiti su Hotel Monte Campana Heredia

7

Buono

Sulla base di 466 recensioni verificate

Per quale tipo di viaggio viene scelta la struttura?

Lavoro

1%

In coppia

46%

Famiglia

34%

Gruppo

14%

In solitaria

3%

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Hotel Monte Campana Heredia offre un ambiente rustico e immerso nella natura, con elementi originali e attività adatte ai bambini. Diversi ospiti hanno apprezzato soggiorni unici, come la casa sull'albero e la cordialità del personale, ma numerose recensioni segnalano problematiche operative che influiscono sul comfort e sull'affidabilità del soggiorno.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

Hotel Monte Campana Heredia offre un ambiente rustico e immerso nella natura, con elementi originali e attività adatte ai bambini. Diversi ospiti hanno apprezzato soggiorni unici, come la casa sull'albero e la cordialità del personale, ma numerose recensioni segnalano problematiche operative che influiscono sul comfort e sull'affidabilità del soggiorno.

Le lamentele più comuni riguardano la poca o l'assenza di acqua calda nelle camere, le vasche idromassaggio non funzionanti o fredde e piscine che possono risultare fredde o sporche. Diverse recensioni evidenziano problemi di pulizia e manutenzione, con segnalazioni di insetti, odori di muffa, arredi usurati e oggetti mancanti o difettosi nelle camere. Il servizio è altalenante, con segnalazioni di orari di ricevimento limitati, servizio al ristorante lento e confusione o addebiti extra per la colazione o altri servizi. Ci si può aspettare un ambiente panoramico e ricco di attività, con alloggi rustici e un'esecuzione non sempre impeccabile.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizi

Le attività in loco e le attrazioni acquatiche per famiglie sono un punto di forza, tra cui scivoli e percorsi avventura. Tuttavia, molte recensioni segnalano vasche idromassaggio fredde o non funzionanti e piscine occasionalmente sporche o fredde; il parco acquatico può essere affollato quando aperto al pubblico.

Recensioni degli ospiti correlate

6

Amelia

24 nov 2025

·

Soggiorno di 1 notte

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

6

gaelle

16 feb 2025

·

Soggiorno di 2 notti

Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.

Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.

6

ZULMA D

12 feb 2023

·

Soggiorno di 5 notti

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

10

Lesther

17 apr 2022

·

Soggiorno di 1 notte

Excelente tanto como en la estadía como en general las picinas hermosas super tranquilo el servicio exelente

Excelente tanto como en la estadía como en general las picinas hermosas super tranquilo el servicio exelente

10

Rafael

11 ago 2025

·

Soggiorno di 11 notti

It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.

It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.

8

Samantha

5 ott 2023

·

Soggiorno di 4 notti

Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.

Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.

2

Sergio

2 mar 2025

·

Soggiorno di 3 notti

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

6

EFRAIN

14 giu 2022

·

Soggiorno di 1 notte

Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.

Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.

8

Geneviève

26 gen 2023

·

Soggiorno di 2 notti

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

10

Mauricio

4 gen 2026

·

Soggiorno di 2 notti

Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.

Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.

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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Pulizia

Diversi ospiti hanno segnalato scarsa pulizia e manutenzione, tra cui insetti, odori di muffa, arredi sporchi o usurati e servizi o asciugamani sporchi. I problemi si riscontrano in diverse tipologie di camera.

Recensioni degli ospiti correlate

6

Amelia

24 nov 2025

·

Soggiorno di 1 notte

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

6

ZULMA D

12 feb 2023

·

Soggiorno di 5 notti

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

6

Melissa

22 apr 2023

·

Soggiorno di 1 notte

Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.

Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.

2

danny

30 set 2022

·

Soggiorno di 1 notte

Rooms not very taking care of

Rooms not very taking care of

10

SANTIAGO

21 dic 2024

·

Soggiorno di 4 notti

Muy buena atención solo que me encontré con un alacrán en la habitación

Muy buena atención solo que me encontré con un alacrán en la habitación

2

noemi

25 dic 2024

·

Soggiorno di 5 notti

What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.

What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.

2

Sergio

2 mar 2025

·

Soggiorno di 3 notti

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

4

Cindy

15 lug 2025

·

Soggiorno di 2 notti

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

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Camere

Le camere sono rustiche e originali (compresa un'opzione in una casa sull'albero), ma il comfort è essenziale, con letti rigidi e un controllo limitato della temperatura a causa dell'assenza di aria condizionata. Segnalazioni ricorrenti riguardano la poca o l'assenza di acqua calda e il malfunzionamento di alcuni servizi in camera.

Recensioni degli ospiti correlate

6

Amelia

24 nov 2025

·

Soggiorno di 1 notte

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

6

gaelle

16 feb 2025

·

Soggiorno di 2 notti

Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.

Moyen, hôtel de brique et de broc. Pas d’eau chaude. Jacuzzi ne fonctionne pas vraiment. Piscine gelée. Sinon beau décor et belle vu.

6

ZULMA D

12 feb 2023

·

Soggiorno di 5 notti

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

4

Jose

16 nov 2024

·

Soggiorno di 2 notti

It was truly disappointing the water temperature because it was barely warm for the bathtub inside the room as well as the hot tubs outside near the pools.

It was truly disappointing the water temperature because it was barely warm for the bathtub inside the room as well as the hot tubs outside near the pools.

8

Johnny

11 dic 2023

·

Soggiorno di 1 notte

It was cozy and affordable. Could use some upgrades.

It was cozy and affordable. Could use some upgrades.

2

noemi

25 dic 2024

·

Soggiorno di 5 notti

What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.

What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.

2

Sergio

2 mar 2025

·

Soggiorno di 3 notti

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.

10

Amanda

18 giu 2024

·

Soggiorno di 2 notti

This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.

This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.

4

Nicolas

14 gen 2026

·

Soggiorno di 2 notti

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

4

Cindy

15 lug 2025

·

Soggiorno di 2 notti

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

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Servizio

La gentilezza del personale viene spesso menzionata, ma il servizio è incostante. Le recensioni citano orari di ricevimento limitati, servizio al ristorante lento, modifiche alle prenotazioni o alle camere senza preavviso e incomprensioni o addebiti extra sulle fatture (ad es. colazione, lavanderia, prezzi del menu).

Recensioni degli ospiti correlate

6

Amelia

24 nov 2025

·

Soggiorno di 1 notte

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.

10

Lazaro

6 dic 2021

·

Soggiorno di 9 notti

La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .

La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .

6

ZULMA D

12 feb 2023

·

Soggiorno di 5 notti

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

10

Rafael

11 ago 2025

·

Soggiorno di 11 notti

It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.

It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.

6

Melissa

22 apr 2023

·

Soggiorno di 1 notte

Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.

Limpieza; después de que una persona haga el check-out deberían de revisar bien que todo esté bien en las habitaciones, que todo esté listo y limpio para las próximas personas que se lleguen a hospedar en esa misma habitación, asegurarse que no haya ninguna sorpresa como la que yo me encontré en el baño al llegar a la habitación, encontré las heces de otra persona y yo tuve que bajar la palanca a esas heces que no sé de quién eran. Check in y recepción; Monte campana es de los POCOS hoteles en el país que tienen un check in tan temprano 6:30pm, como feedback deberían de tener como en otros hoteles personas que se turnen, entren un poco más tarde y salgan mas tarde para que así los turistas puedan tener más flexibilidad a la hora del check in, poder llegar después de las 6:30 sin tener que llegar a preguntarle al guarda algo que no le corresponde al trabajo de él, debería quedarse otra persona en recepción un poco más tarde con otro turno, no que a uno como cliente lo ofuscan todo por llegar todo temprano a las 6:30, y al día siguiente las mujeres que trabajan en recepción actúan de mala gana porque uno llegó la noche anterior cuando ellas ya no estaban. No es ni culpa del guarda ni del cliente que decide dónde ir a pagar; es culpa de administración. Jacuzzis; después de cierta hora o rato los apagan y no siguen echando burbujas para que el agua siga fluyendo y limpiandose.

8

Charles

3 dic 2024

·

Soggiorno di 4 notti

Very good overall, except food service was very slow and food was not all that good.

Very good overall, except food service was very slow and food was not all that good.

10

Amanda

18 giu 2024

·

Soggiorno di 2 notti

This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.

This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.

4

Nicolas

14 gen 2026

·

Soggiorno di 2 notti

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

10

Mauricio

4 gen 2026

·

Soggiorno di 2 notti

Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.

Habitación muy bonita, las instalaciones son rústicas y el personal muy amable.

4

Cindy

15 lug 2025

·

Soggiorno di 2 notti

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

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Posizione

Non ci sono informazioni sufficienti nelle recensioni.

Recensioni degli ospiti correlate

8

Geneviève

26 gen 2023

·

Soggiorno di 2 notti

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

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Ristorazione

Le opinioni sul cibo sono contrastanti: alcuni hanno trovato i pasti eccellenti o accettabili, mentre altri hanno ritenuto il cibo nella media e il servizio lento. Diverse recensioni menzionano confusione o addebiti extra per la colazione e i prezzi del menu.

Recensioni degli ospiti correlate

6

Mauricio

9 feb 2024

·

Soggiorno di 2 notti

Sin ningún aviso y sin ningún motivo nos cambiaron la Casa del Lago por una “villa”, mucho más pequeña y muy diferente a lo reservado. En el restaurante hay platos VIP que no están en el menú y no tienen el precio. Se realizó el pedido de un plato mixto del menú pero pidieron a la cocina uno VIP con más del doble del precio.

Sin ningún aviso y sin ningún motivo nos cambiaron la Casa del Lago por una “villa”, mucho más pequeña y muy diferente a lo reservado. En el restaurante hay platos VIP que no están en el menú y no tienen el precio. Se realizó el pedido de un plato mixto del menú pero pidieron a la cocina uno VIP con más del doble del precio.

10

Lazaro

6 dic 2021

·

Soggiorno di 9 notti

La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .

La estancia fue agradable , lo disfrutamos mucho , el personal del restaurante fue muy amable y cordial , nos sentimos muy a gusto es nuestra segunda visita al hotel , gracias .

6

ZULMA D

12 feb 2023

·

Soggiorno di 5 notti

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.

8

Charles

3 dic 2024

·

Soggiorno di 4 notti

Very good overall, except food service was very slow and food was not all that good.

Very good overall, except food service was very slow and food was not all that good.

6

EFRAIN

14 giu 2022

·

Soggiorno di 1 notte

Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.

Naturaleza muy bonita y cuidada. La comida es bastante regular. La música en vivo es my buena.

4

Nicolas

14 gen 2026

·

Soggiorno di 2 notti

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.

8

Geneviève

26 gen 2023

·

Soggiorno di 2 notti

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

Les installations pour les enfants sont extra ! Plusieurs glissades et grandes piscines. Notre baignoire était aussi grande que la pataugeoire;)))) Jeux d activité directement dans le restaurant ! Nourriture excellente dans le resto ! Serveur très gentil! Notre fils de 2 ans étaient au paradis ! Très belle vue de la ville de San José Énormément a faire sur place pour tous les âges !

4

Cindy

15 lug 2025

·

Soggiorno di 2 notti

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

Camas muy duras y nada confortables, no hay cobijas y cuando pedimos cobijas porque pasamos una noche demasiado fría, nos dieron sábanas. La habitación traquea y olía mucho a gas. No funcionaba la televisión, ni el agua caliente ni la bañera de hidromasaje. El café del desayuno es horrible. Para comprar desayuno/comida debes caminar 150 metros hasta la recepción y volver al área de desayuno y si olvidaste pagar algo, debes volver hasta la recepción. La atención de las empleadas de recepción fue muy deficiente. Gimnasio en mal estado. No tienen salvavidas, ni seguridad interna.

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10

Maria

3 ott 2024

·

Soggiorno di 4 notti

Thy

Thy

10

Eleazar

24 set 2026

·

Soggiorno di 1 notte

Excelente lugar solo fue unas horas pero es mágico !!! De noche espero conocerlo de día …

Excelente lugar solo fue unas horas pero es mágico !!! De noche espero conocerlo de día …

10

Mari

21 apr 2026

·

Soggiorno di 5 notti

Shower water was very cold. Otherwise, everything was great.

Shower water was very cold. Otherwise, everything was great.

8

Emely

26 mar 2026

·

Soggiorno di 2 notti

Había ropa sucia en el baño de mi habitación, no tenían lo que yo pedí en el restaurante :( los toboganes son pequeños creo que es mucho de perspectiva en las fotos, me gustó el jacuzzi y me metí a las albercas (estaban frías) 6.5/10 solo estuve 2 noches, un día completo la pasé en las albercas el día siguiente estuve fuera solo pagué por dormir, los animales de llanta eran impresionantes y lindos los koi

Había ropa sucia en el baño de mi habitación, no tenían lo que yo pedí en el restaurante :( los toboganes son pequeños creo que es mucho de perspectiva en las fotos, me gustó el jacuzzi y me metí a las albercas (estaban frías) 6.5/10 solo estuve 2 noches, un día completo la pasé en las albercas el día siguiente estuve fuera solo pagué por dormir, los animales de llanta eran impresionantes y lindos los koi

6

Shantea

15 mar 2026

·

Soggiorno di 1 notte

Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk.

Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk.

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Dalle 15:00 alle 22:00

Prima delle 12:00

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